eZee FrontDesk Software


 

eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide range of integrated modules and includes Front/Back Office, Group Booking, Housekeeping and Banquet management.

The search option of reservation management will supervise hotel operations like Guest Profiles, Room Inventory, Group Check-In & Check Out, Cancellation or No Show and more.

Additionally, the hotel PMS can be integrated with eZee's online booking engine and channel manager. The online reservation solution enables the property to receive bookings from websites and other sources while the channel manager helps in connecting the property to online channels or booking portals to manage inventory and rate distribution in real time. Moreover, the hotel software even integrates with the Restaurant Point Of Sale system that streamlines and fosters restaurant operations. 

 

eZee FrontDesk - Dashboard
 
  • eZee FrontDesk - Dashboard
    Dashboard
  • eZee FrontDesk - Summary View
    Summary View
  • eZee FrontDesk - Reservations
    Reservations
  • eZee FrontDesk - Room Layout
    Room Layout
  • eZee FrontDesk - Guest Check-In
    Guest Check-In
  • eZee FrontDesk - Guest Laundry Information
    Guest Laundry Information
Supported Operating System(s):
Windows 8

114 Reviews of eZee FrontDesk

 

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Software Advice Reviews (1)
More Reviews (113)

Showing 1-1 of 1

Paul from Futuresoft Tech
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

User Friendly and dynamic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Captures most features any Hospitality industry may want. From Booking and reservations, hotel POS etc. GUI is up to standard.

Cons

You have to be trained first or use the manual to be able to do everything in the software. But once you have been trained, you will be champion

Review Source
 
 
 
Showing 1-20 of 113

Ekaterina from Lux Family Villas
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy to work and great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Available 24 hours and very helpful,! Can connect anytime. Always try to decide all questions at the same time

Cons

many options
easy to explain for staff how to use
many languages
perfect support
we can cut out options which we need and add something during the work

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Hi Ekaterina, Thanks for the wonderful review. Our support team is delighted to get a positive wave from you. Best Regards, Team eZee.

 

Saurav from HOTEL ROYAL PALACE

December 2017

December 2017

User-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Boh services and store management along with Front desk management. Also the customer service support.

Cons

point of sale is a little uncomfortable... We are not able to post to the rooms. If it's a room bill.. As the room doesn't reflects in the POS

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Hi Saurav. Glad to know that you found our products and services helpful. Regarding the Cons, POS room service module will reflect room in the POS only for in-house guests. Only in-house guest charges can be posted to the room. If you are not sure on this then please feel free to visit our 24*7 live chat support and our team will guide you further on this.

 

Mario from Pranamar Villas
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

After 8 years of operating the hotel and restaurant, we owe part of our success to Ezee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

What we like the most about Ezee is that it can do everything you can imagine.
It is very easy to use and they provide great 24 hour support.

Cons

What we like the least is when we need to transfer licenses to new computers because of the series of steps required to do so.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Dear Mario, We are gratified with your words and to know that our solutions have made your business simplified gives us the strength to do more. Regarding transfer of licences we believe such instances happen rarely. Also, we have to follow the process to keep a record of the Machine IDs to ensure only allocated licenses are used. Its part of our business policy. We regret for any inconveniences caused to you in this regards. Thank you for your feedback. If you have any queries, you know where to reach us any day. Best regards, Team eZee.

 

Somendra Singh from Daksh Software

November 2017

November 2017

Ezee is a great software for Hospitality industry. Provide dealer training time to time provide vide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Our cloud based product is so good.User activity and user roll is key feature of Ezee.Reporting part not good.

Cons

Reporting is not comfortable.Rechaking is also poor.So plz work on reporting part.Provide help video also otherwise arrange training session time to time .

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: November 2017

November 2017

 

Dear Somendra, Thank you for taking time to write us. We are happy to serve you with the best services and solutions always. For your concern to reporting, we always have to consider our all the clients as their different businesses require different kind of reports. We will love to hear what problems or improvements you wants in terms of rechecking the reports. And product training is also be available on https://ezeecloudtraining.setmore.com/. You can reach to us anytime at support@ezeetechnosys.com. Happy to help, Team eZee.

 

Jerrel from Het Bastion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent software and good service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great help for our company.

Pros

My overall opinion of this software is that it is easy to use and i like the support is reliable and fast

Cons

Not in mine language. I would like to have the program also in dutch but thats tempory. Think that in time i will get use to the english version

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: November 2017

November 2017

 

Thank you Jerrel for sharing your thoughts with us. To listen up from you that our products and services were a great help to your business is satisfactory. And we are excited to know that our solutions benefiting in Netherlands too. While we have quite a few languages in our library, though we will definitely try to add Dutch to the list in future. However such requests from clients keep us motivated to do new things. You can write to us anytime with your valuable feedback, suggestions and if there is anything we can help you with at support@ezeetechnosys.com.

 

jimmy from Jasmine Garden Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

it was wonderful Ramiz did a great job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

helps me keep up with daily guests

Pros

easy to use and good reports for daily and yearly easy to keep up with monthly taxes and the DNR i love very much

Cons

I am just wondering that why some time its getting slow but over all its pretty good to use it and its fine.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: November 2017

November 2017

 

Hi Jimmy, Thank you for your feedback. We passed on your regards to Ramiz, he was so happy to read this. We are glad you find our solution easy and helpful. Do drop by and send us a hello at support@ezeetechnosys.com. Regards, Team eZee.

 

Khairul from Sri Beverly Hills

October 2017

October 2017

Really great and superb job from Ezeetechnosys staff. Helping us till done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and understand about this software. Great and really really really good tech will assist if have any problem in this system.Ezee Live support will always be the best and great team ever.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: October 2017

October 2017

 

Dear Khairul, We are grateful to receive your feedback. We are glad you found our services best. Our team is always eager to support clients like you. Stay in touch and say hello to us at support@ezeetechnosys.com. Best regards, Team eZee

 

Remedian from The Tubki Resort

August 2017

August 2017

We are using Ezee software since 2012, very easy to use. Quick help from live support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and 24/7 live support team is very helpful. They fix any system issue by taking remote control.

Cons

Not a least, but it would be great if we can edit invoice template as per our requirement, like we can in ezee burp!

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: August 2017

August 2017

 

Hi Remedian, we are glad to receive your feedback and know about how our software is helping you at your property. For your concern to edit the invoice templates, it is possible to do that in eZee FrontDesk as well. Our support team will be happy to help you with customizing them as per your need. Kindly write to support@ezeetechnosys.com. Best wishes, Team eZee.

 

Maria from Dana Al Buhairah Hotel

August 2017

August 2017

it is not 100% accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy access and easy to understand. Simplicity is there and not too much complicated.
can be learned by somebody new to system very quickly

Cons

figures dont tally when it comes to monthly tyearly and guest total and room total it just doesnt match when compared to actual or when done manually.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: August 2017

August 2017

 

Hi Maira, Thank you for sharing your experience with us. We take pride in simplicity of our solutions. We fathom the importance of accurate reports and that¿s why we pay attention that our system generates error free reports. It is highly unlikely that monthly and yearly guest total and room total are not matching. Still, we would be glad to check for your concern. Please connect with us at support@ezeetechnosys.com and will assist you further. Best wishes, Team eZee.

 

Julimar from Hotel Perichi's
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We highly recommend the program we have been using it for more than 7 years .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All the features are excellent and the price is a great asset. The costumer support services are very useful.

Cons

I am not able to customize the reports. Not even registration cards can be costumized without paying extra.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2017

June 2017

 

Hi Julimar, Thank you for recommending us. It has been a pleasure serving you since 7 years and continued. For reports, we have 250+ report types to cover each and every business aspect and get desired data. However, they might appear unfamiliar in terms of format to you. But if you go through those existing reports you could find what you are looking for. Moreover, we are open to design customized reports but there is a small charge attached to it. Please do reach us at support@ezeetechnosys.com for more details. Regards, Team eZee.

 

Andrew from San Remo Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Generally enjoy using easy, intuitive and feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The applicable information is always available on the screen! Live support is great and always helpful!

Cons

sometimes I get a lot of error pop-ups that keep coming. Sometimes it takes to many clicks to do something that could / should be in the right click context menu.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2017

June 2017

 

Thank you for writing to us. We are grateful that you are enjoying using our software. About the error pop-ups that you mentioned, would you please share those on support@ezeetechnosys.com? We would like to know more about the errors you are facing, so that we can fix them for you. And for the quick menu access, please tell us what are those functions. Our support and design team can definitely work on them if it is enhancing user experience.
Regards, Team eZee.

 

Abdifatah from AL-HABIB HOTEL
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have been using this software since July, 2016 . It is well equipped software with ease usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I GOT MANY BENEFITS FROM THIS SOFTWARE INCLUDING TIME SAVING , DATA KEEPING OF OUR HOTEL AS WELL AS GETTING ONLINE SUPPORT IF THERE IS AN OBSTACLES FACING ME

Pros

What i liked most about this software is how it keeps the data of our hotel and i absolutely satisfied the way it works.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2017

June 2017

 

Thank you for your valuable feedback. We are delighted to hear that you are satisfied with our software. We take pride in serving client like you. Keep in touch.
Regards, Team eZee.

 

Julia from Cliffside Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are quite happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We really like the support, they are always helpful and normally solve our problems quite efficiently.

Cons

It is sometimes hard to figure out what to do when you want to achieve a certain matter. We also don't like the rounding in the Burrp.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2017

June 2017

 

Thanks Julia for your feedback, we are happy that you are happy with us. About the matters that you are unable to achieve, would you mind sharing the same with our support engineers at support@ezeetechnosys.com? They will be more than happy to make it easier for you. And for that rounding off feature, you can turn it off on item and receipt level, if you want. We¿ll guide you with that too, please write to us.
Regards, Team eZee.

 

Ajmer from \The Garden Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

My Rep was very nice and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to check guests in and out and do reservations and auditing

Pros

-The check-in screen
-It has a lot of search options
It has many features
It always has an error pop up
It doesn't often hold information through to next time once save button clicked

Cons

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2017

June 2017

 

Thanks for taking time and giving us a review. We are glad that you liked Ramiz¿s help with the software. Regarding the error that you mentioned, it appears to be random. Can you please share more details as to what causes it and how? That would help us identify the problem in our internal testing and fix it.
Another news is we are working on, soon to be launched new design of the system, that would resolve your concerns of separate check-in and reservation forms.
And for changing cash amount, it might happen if a user of last shift of the user was not closed properly. Then, system does not consider it as a new shift and user needs to enter starting cash.
Please write to us at support@ezeetechnosys.com, we will be more than happy to make it easier for you :)

 

Kenneth from Midland Hotel (1977) ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I like how easy and user friendly this system is,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Data Security and Operation generally
Downtime is very minimal

Pros

easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured

Cons

Some functionality and templates I.e reports can not be changed to meet users requirements
Like payroll module should be restructured to meet stands all all countries more so Kenya

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: May 2017

May 2017

 

Hi Kenneth,

Thanks for your feedback. We are glad to know that you found our system easy and user friendly. your mentioned Pros take us one step closer to our aim to facilitate you in best way we can.

Regarding your thoughts on changing templates/functionalities, they can always be customized as per your requirements. Kindly reach us at support@ezeetechnosys.com

And for Payroll Module, it is build to cater to all the essential payroll management needs as a part of a PMS system. If you are looking for advanced features, maybe you can try Aruti (http://aruti.com/). The best part is, this software is at present widely being used in your region. Do contact us for more details.

Regards, Team eZee!

 

Aris from Bukit Daun Hotel & Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

It is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

so detail and covered most department needed, eZee frontdesk is first choice, the live support is excellent servise around the world

Cons

need more learn for new employee, so they need more time to operate this software, every form is completely detail

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: May 2017

May 2017

 

Hi Aris,

Thanks for sharing your valuable feedback. Our new team mates are trained under the guidance of the experts and shall definitely hold the grip in short time span. Rest assured, we are always here to provide you with the best of our products and services.

Regards,
Team eZee!

 

Delmi from Midas Belize

April 2017

April 2017

Amazing Customer support working 24X7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep was amazing , I got all my questions answered and he was great in assisting me. Wonderful customer service couldn't be better.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2017

April 2017

 

Hi Delmi,

Mr. Govind was delighted by your feedback. Thanks for sharing your experience with our customer service.

Cheers,
Team eZee

 

Mark from Fortune Hotel & Suites
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with Ezee for a few years. The team seems to be able to adapt to many different situations. They are very good. and I highly recommend them.

Pros

Ease of use. Customization Options

Cons

Some bugs that need fixing, BUT that's individual and situational

Advice to Others

Great team, they seem to actually care about my personal needs for Ezee, and I have come to have a personal relationship with the company. Try Ezee. I am sure you will like it!!!

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2017

April 2017

 

Hi Mark,

We are grateful to see your review over here. If at all you feel there are any bugs that needs to be fixed, please feel free to contact us anytime. You can either get in touch with us on the live support or write to us at support@ezeetechnosys.com. We are happy to have associated with you for years. :)

Regards,
Team eZee!

 

Jim Kumar from Hotel Kalptaru, Nepalgunj

April 2017

April 2017

Quick resolve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good customer service. Very prompt response from customer service agent. Really very satisfied . Hope to get the same quality of service in future. Thank you

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2017

April 2017

 

We are happy to serve you with the best services and solutions always. If you want to consult anything we are here for you Jim.

Thanks for the wonderful feedback. :)

Regards,
Team eZee!

 

Sheldon from Hotel Accord
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very Useful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using eZee for more than 2 years now. It has made things more simpler and eased the extra burden mainly for the front office staff and enabling them to attend guest more efficiently.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2017

April 2017

 

Hey that's great to hear from you Sheldon! Hoping that your business is running really well and making benefits with eZee solutions. :)

Many Regards,
Team eZee!

 
 
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