eZee FrontDesk Software


 

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules and includes tools for front and back office management, group booking, housekeeping and banquet management.

The search option of reservation management tool supervises hotel operations such as creating guest profiles, managing room inventory, group check-in and check out, tracking cancellation or no show and more. The eZee online booking engine and channel manager integrates with third-party hotel property management systems that helps users to receive bookings from theri websites and other online booking sources.

The channel manager helps in connecting the property to online channels to invite bookings from multiple sources and update room availability in real time across all channels. Additionally, the hotel solution integrates with the restaurant point of sale solution that manages and fosters restaurant operations.

Support is provided via phone, live chat and email.

 

eZee FrontDesk - Dashboard
 
  • eZee FrontDesk - Dashboard
    Dashboard
  • eZee FrontDesk - Summary View
    Summary View
  • eZee FrontDesk - Reservations
    Reservations
  • eZee FrontDesk - Room Layout
    Room Layout
  • eZee FrontDesk - Guest Check-In
    Guest Check-In
  • eZee FrontDesk - Guest Laundry Information
    Guest Laundry Information
Supported Operating System(s):
Windows 8

132 Reviews of eZee FrontDesk

 

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Software Advice Reviews (3)
More Reviews (129)

Showing 1-3 of 3

Halima from Veris
Specialty: Healthcare / Medical Centers
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Many features that works for the same

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don´t recommend it

Pros

A simple interface
Simple for the hotelier
Multi user works well
Connect with Ezee Centrix
Connect with Ezee Absolue
Connection with the OTAs works well

Cons

Have 5 options for do the same
Don´t have a redirection of the other Ezee softwares
The support team is 24/7

Review Source
 
 

Elik from sunset beach club hotel
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

easy to use, problematic customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

overall, system is easy to use once you gain the knowledge or get trained, some features are self explanatory

Cons

the after sale service is very slow, requires many hours with support team to get an answer, and sometimes you have to chase them many times to get a reply

Review Source
 
 

Paul from Futuresoft Tech
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

User Friendly and dynamic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Captures most features any Hospitality industry may want. From Booking and reservations, hotel POS etc. GUI is up to standard.

Cons

You have to be trained first or use the manual to be able to do everything in the software. But once you have been trained, you will be champion

Review Source
 
 
 
Showing 1-20 of 129

Euphrasia from Celyn Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To be able to handle the hotel operations smoothly. It is so much part of our business already that we can't function without it.

Pros

It is easy to understand especially for the staffs. Convenient to get assistance via the chat assistance.

Cons

Certain reports are not available after it has been produced like the Room status report. The help chat is good except that the person who is assisting me does not seems to communicate what he/she wants us to do and what is the next step they are planning to do properly. I believe they are doing something after we inform them of our issues, but, just being silent & not telling something in the chat does not help us on the other end. We are just left waiting without knowing what is next? This applies to all help desk personals that I have encountered for as long as I have used Ezee. They also seem to not pay attention to what we say too although we are quite specific in our explanation. For example, They ask or tell us things as if repeating what we just said in our explanation. This is not helpful when we are in a hurry to fix issues which normally is the case. They also take too long to solve some issues which is later realized quite easy hence makes us question whether they are competent or not or just too busy on the other end or just don't care. This is especially when we are left hanging with our question in the chat. Hopefully this can be addressed.

Review Source: Capterra
 

Mithun from Al Kays

April 2018

April 2018

Support is really good.Special mention to Ms Heena for the fabulous support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to use,friendly,good updates,flexibility,compatible in most of the platforms,suitable for most of the indusries.

Cons

Lacks some features based on current trend,updates face issues sometimes,updates release periodes are longer comparitively

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2018

April 2018

 

Hi Mithun. Glad to see your review here. However we would love to hear from you further on what more features you would like to see in our PMS. Please write to us at support@ezeefrontdesk.com and we will consider them in our next release. Regarding updates, we are sorry you have faced some issues. However we are available 24x7 to resolve any such issues on our live support. Best Regards, Team eZee.

 

Penporn from Hospitality
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

eZee FrontDesk is one of the most user friendly. easier than other systems , Cust support is always helpful and clarifies any doubts or issue if you have.

Cons

Some time is slow motion, The seamless connectivity between the hotel channel manager and OTA saves time and ensures a quick

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2018

April 2018

 

Hi Penporn. Thanks for taking time to rate us.

 

Oscar from El Marques de Antigua
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Personal in support are always helpful and instantly responding. Specially Govind!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, great value for the money! Also comes in different languages so we got it in spanish. There are other modules that are a complement and we will be interest in getting them; it is a full concept.

Cons

Almost nothing; it takes some learning time, but that is common in any new specialty software.There is always place for improvement so please keep updating this software as you guys always doing it.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2018

April 2018

 

Hi Oscar. Awesome thing, you took time to rate us. Our support team specially Govind got highly motivated after reading your review. Yes, we do understand that every software has a learning curve, and we try our best to ensure its smooth and easy. We work round the clock on product enhancements and release them timely. Be assured of it. Have something to say? Feel free to write to us at support@ezeetechnosys.com. Regards, Team eZee.

 

Elaine from Dragonaires Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

I have been using this system for many years, it has made our business so much more manageable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manage stocks, point of sales, reports and tracking daily sales.

the whole package, the easy use, the table set up and the point of sales are easy and billing quicker.

Pros

All the funtions, Point of sale, the back office and reports, and mostly the online customer support is amazing, Govind is genious and most patient and helpful.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: March 2018

March 2018

 

Hi Elaine. Thanks for the review. Regards, Team eZee.

 

Moreno from The Cottages by the Sea
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Clunky, non-intuitive software that at the end of the day, gets the job done, but is frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

learned a lot about PMS systems....what I like in this system and what other things I need to have a snapshot of my business.

Pros

Calendar Stay view screen is easy to read. Interfacing with OTA,'s is good. Reporting is helpful. I like the fact that I can override OTA bookings, when the OTA it self will not allow me to cancel. Very helpful when I was onboarding.

Cons

Requires many button pushes to get simple processes complete. Not at all intuitive. Customer service lacks...when I told them my concerns, there was little in a way of response that was helpful. Lots of back clicking. No easy reporting on simple things like, printing out all the details of a clients reservation. 2 platforms, Back Office and Front Office, leaving you searching for the appropriate place to get business complete and switching between modules. Sales person was helpful when I was getting started but very abrasive when I expressed my concerns. They could have saved my account, but at the end of the day, I have too many vendors to spend so much time problem solving with one. Does not have 24/7 Customer Service which is a concern in the hospitality business.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: March 2018

March 2018

 

Hi Moreno. Thanks for your review. There are 2 different platforms for managing your OTA rates and inventory i.e., Frontend and Backend due to user privileges and restrictions. You will also agree that all users do not have same privileges and these details should not be shared with everyone. Therefore, we have to manage two different platforms.

For the support related concerns, it is very unfortunate that you have not been informed regarding our 24/7 support. However, please check out the link for reaching us on our 24/7 support,
https://www.ezeetechnosys.com/livesupport/?chat=cloud And we do offer free unlimited training. You can reach us on live support or connect with your account manager or email us at cm@ezeetechnosys.com to get all your queries answered. I am sorry on behalf of our reseller¿s salesperson behaviour with you. We will look into the matter and do the needful. Thank You.

 

Shirley from Atlas Airport Hotel Apartments
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Easy to handle and user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PMS along with channel Manger is supereb

Pros

As we are using Channel Manager of Ezee it is comfortable to see booking coming in instead of keying in all the time.

Cons

Few more features should be added. Offline booking rate option ie for TA, Corporate etc, so that any one can take booking checking rate.
I need to check if the Meal Plan is deducted from the meal inclusive rate as the Tax is high for rooms.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: April 2018

April 2018

 

Hi Shirley. Thanks for taking time to rate us. Regarding the cons, we do have the feature for adding the special rates for Business Sources. Also, same goes with Meal plans, it can be done in eZee Frontdesk. Please reach us on our 24/7 LIVE chat support for the same so that we can help you in configuring the same. Regards, Team eZee.

 

Pankaj from Hotel Relax Inn

February 2018

February 2018

Totally awesome software with great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has all features what hotel industry need. It makes work more easier

The user interface is really good and easily understandable by anyone. Easy room. Check in and check out.

Pros

Accountability is the main purpose for me to buying this software. It has very nice features which makes easier to use.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: February 2018

February 2018

 

Hi Pankaj. Thanks for taking time to rate us. Regards, Team eZee.

 

paul from sheer luxury apartment and suite Garki 2 Abuja.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

it was an awesome experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is an eye opener to me, that is to say i can make of of other challenging similar software anytime and any were i find myself working as a front desk personnel.

Pros

it is very efficient, time saving and detailed in serving the guest properly, i enjoyed working with the software as though it is part of me, and that is why if issues come i make sure i connect to you for repairs.

Cons

what like least about this is when the software malfunction while trying to attend to my guest. sometime it keep showing you issue boxes for solution, but is fine it only make me stronger by finding a solution to the issues.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: February 2018

February 2018

 

Hi Paul. Thanks for your review. Regarding the cons, we have released eZee FrontDesk 7.0 which has got a lot of performance improvements. If you are yet to get an upgrade please write us on support@ezeetechnosys.com or visit live chat support and rest assured. Regards, Team eZee.

 

Delano from SeaGarden Beach Resort

January 2018

January 2018

The software Lags and has bugs but if that could be fixed it would be great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learnt a lot from software. Making reservation, updating and canceling. IT basically gave me and idea of what the hotel business is all about

Pros

Ability access information with the organization
Sharing information is easy over the client server set up

Cons

At times it would freeze and affect the time to which work is done and it doesnt look good when there is guest standing an waiting at the front desk
and there are times when some features would not work for example canceling rooms or updating rooms etc.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: February 2018

February 2018

 

Hi Delano. Firstly thanks for taking time to rate us. We are sorry for the inconveniences faced by you and we are always up to resolve our customer queries on our 24x7 live support. Also, I would like to inform you that we have released eZee FrontDesk 7.0 which has got a lot of performance improvements. You should contact your account manager for the same. Any further suggestions are always welcome on support@ezeetechnosys.com
Regards, Team eZee.

 

Jay from The Wind

January 2018

January 2018

Fully Featured, Does Everything you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allows me to be flexible in how I run and sell my hotel online. I can do basically anything I want with advanced features available. As my hotel has been growing, I really appreciate the software can handle the more "professional" things and grow along with me. Also, I appreciate the 24hr support, I've used it countless times.

Cons

Sometimes it can be a bit harder to learn than other software, because of the features. BUT, I still prefer this over a simpler software which would prevent my hotel from being professional.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: January 2018

January 2018

 

Hi Jay. Glad to hear about your growing hotel business and how we have been of help to you. Thanks for rating us and sharing your story. Regarding the learning curve, we hope that will be addressed in our recent release of eZee FrontDesk 7.0 which we have gradually started rolling out. Thanks.

 

ALI from SKY HOTEL APARTMENTS

January 2018

January 2018

Best decision i made for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Support team is excellent! they can get really busy at times but they always end up taking care of your software issues.

Cons

Random crashes/error reports, but rare. Certain reports are not 100%, however the support team does a good job of rectifying any issues that may arise.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: January 2018

January 2018

 

Hi Ali. Thanks for taking time to review us. We have started rolling out eZee FrontDesk 7.0 which has drastic performance improvements so post this upgrade you would not face those rare system crashes. Regards, Team eZee.

 

Ricardo from Hotel Sagarnaga
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy and straight to the point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many, from better control of recepction to less time having to control it, to the ease of its use.

Pros

I like the ease of use and overall the profesional asisstance you get with suppport when needed. Available 24/7

Cons

The translation is maybe not the best when the system is translated to other languages (ej spanish for example) but it is not a major issue

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: January 2018

January 2018

 

Hi Ricardo. We are delighted to hear from you. If there is anything we can improve on translation part you can share your views directly with us on support@ezeetechnosys.com and we can improve upon translations for you. Thank You for your time and review.
Regards, Team eZee.

 

Marina from Hotel Park

December 2017

December 2017

I connect with online support because they are helpful, but today they extend my expectation BRAVO

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The online support ! He/she was so helpful and I received answer in just one sentence. Helpful with link and directly showed me the answer

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Hi Marina. Thanks for your amazing words. We are happy to hear that our support team has been of help to you. And we will continue to delight you. You can always write to us at support@ezeetechnosys.com if you have anything to say. Thank you, team eZee¿

 

Eyvonne from Pacific Inn

December 2017

December 2017

Online live support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best support staff I've encountered so far. Clear solutions and very patient. Keep up the good work Sagar.

Cons

Sometimes it can be confusing when you need to do certain setup in frontdesk and some in reservation.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Hi Eyvonne. Thanks for appreciating our support team. We have passed on your regards to Sagar, hearing about the same he felt excited and motivated. Regarding the confusion if any, you can always reach to our 24*7 support team and we will always up to you to resolve your concerns. For anything else, you can always write to us at support@ezeetechnosys.com. Thanks and Regards, Team eZee.

 

Ekaterina from Lux Family Villas
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy to work and great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Available 24 hours and very helpful,! Can connect anytime. Always try to decide all questions at the same time

Cons

many options
easy to explain for staff how to use
many languages
perfect support
we can cut out options which we need and add something during the work

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Hi Ekaterina, Thanks for the wonderful review. Our support team is delighted to get a positive wave from you. Best Regards, Team eZee.

 

Saurav from HOTEL ROYAL PALACE

December 2017

December 2017

User-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Boh services and store management along with Front desk management. Also the customer service support.

Cons

point of sale is a little uncomfortable... We are not able to post to the rooms. If it's a room bill.. As the room doesn't reflects in the POS

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Hi Saurav. Glad to know that you found our products and services helpful. Regarding the Cons, POS room service module will reflect room in the POS only for in-house guests. Only in-house guest charges can be posted to the room. If you are not sure on this then please feel free to visit our 24*7 live chat support and our team will guide you further on this.

 

Mario from Pranamar Villas
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

After 8 years of operating the hotel and restaurant, we owe part of our success to Ezee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like the most about Ezee is that it can do everything you can imagine.
It is very easy to use and they provide great 24 hour support.

Cons

What we like the least is when we need to transfer licenses to new computers because of the series of steps required to do so.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: December 2017

December 2017

 

Dear Mario, We are gratified with your words and to know that our solutions have made your business simplified gives us the strength to do more. Regarding transfer of licences we believe such instances happen rarely. Also, we have to follow the process to keep a record of the Machine IDs to ensure only allocated licenses are used. Its part of our business policy. We regret for any inconveniences caused to you in this regards. Thank you for your feedback. If you have any queries, you know where to reach us any day. Best regards, Team eZee.

 

Somendra Singh from Daksh Software

November 2017

November 2017

Ezee is a great software for Hospitality industry. Provide dealer training time to time provide vide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our cloud based product is so good.User activity and user roll is key feature of Ezee.Reporting part not good.

Cons

Reporting is not comfortable.Rechaking is also poor.So plz work on reporting part.Provide help video also otherwise arrange training session time to time .

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: November 2017

November 2017

 

Dear Somendra, Thank you for taking time to write us. We are happy to serve you with the best services and solutions always. For your concern to reporting, we always have to consider our all the clients as their different businesses require different kind of reports. We will love to hear what problems or improvements you wants in terms of rechecking the reports. And product training is also be available on https://ezeecloudtraining.setmore.com/. You can reach to us anytime at support@ezeetechnosys.com. Happy to help, Team eZee.

 

Jerrel from Het Bastion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Excellent software and good service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great help for our company.

Pros

My overall opinion of this software is that it is easy to use and i like the support is reliable and fast

Cons

Not in mine language. I would like to have the program also in dutch but thats tempory. Think that in time i will get use to the english version

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: November 2017

November 2017

 

Thank you Jerrel for sharing your thoughts with us. To listen up from you that our products and services were a great help to your business is satisfactory. And we are excited to know that our solutions benefiting in Netherlands too. While we have quite a few languages in our library, though we will definitely try to add Dutch to the list in future. However such requests from clients keep us motivated to do new things. You can write to us anytime with your valuable feedback, suggestions and if there is anything we can help you with at support@ezeetechnosys.com.

 
 
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