eZee FrontDesk Software

4.48 / 5 (176)

About eZee FrontDesk


eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group booking, housekeeping, banquet, minibar and guest relationship management. The hotel system helps manage hotel operations such as creating guest profiles, managing room inventory, group check-in and check-out, tracking cancellation or no show, night audits and more.

eZee FrontDesk can be integrated with eZee's online booking engine and channel manager as well as other third-party booking engines and channel managers, that helps hoteliers receive bookings from their websites and other online booking sources like OTAs, GDS and more.

The hotel solution also integrates with the restaurant point of sale solution, to manage in-house restaurant operations and room service orders. eZee FrontDesk comes with mobile apps for reports as well as minibars and housekeeping.

24x7 support is provided via live chat as well as phone and email support.



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Supported Operating System(s):

Windows 8

176 Reviews of eZee FrontDesk

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(110)

4 stars

(48)

3 stars

(13)

2 stars

(3)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 176 reviews

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April 2018

Euphrasia from Celyn Hotel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2018

So far so good

To be able to handle the hotel operations smoothly. It is so much part of our business already that we can't function without it.

Pros

It is easy to understand especially for the staffs. Convenient to get assistance via the chat assistance.

Cons

Certain reports are not available after it has been produced like the Room status report. The help chat is good except that the person who is assisting me does not seems to communicate what he/she wants us to do and what is the next step they are planning to do properly. I believe they are doing something after we inform them of our issues, but, just being silent & not telling something in the chat does not help us on the other end. We are just left waiting without knowing what is next? This applies to all help desk personals that I have encountered for as long as I have used Ezee. They also seem to not pay attention to what we say too although we are quite specific in our explanation. For example, They ask or tell us things as if repeating what we just said in our explanation. This is not helpful when we are in a hurry to fix issues which normally is the case. They also take too long to solve some issues which is later realized quite easy hence makes us question whether they are competent or not or just too busy on the other end or just don't care. This is especially when we are left hanging with our question in the chat. Hopefully this can be addressed.

Response from eZee Technosys

Replied May 2018

Hi Euphrasia. We would like to apologize sincerely for the inconveniences caused to you over the live chat. We're always trying our best to help our users in case they're stuck somewhere. We assure you that this won't be repeated if you need us again. But, if you feel that the problem persists and your query is not attended to, you can drop an email to customersuccess@ezeetechnosys.com, whereby our Customer Success team will ensure that your queries are resolved at the earliest. Regards, Team eZee.

May 2017

Ajmer from \The Garden Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

My Rep was very nice and helpful

We are able to check guests in and out and do reservations and auditing

Pros

-The check-in screen
-It has a lot of search options
It has many features
It always has an error pop up
It doesn't often hold information through to next time once save button clicked

Cons

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Response from eZee Technosys

Replied June 2017

Thanks for taking time and giving us a review. We are glad that you liked Ramiz┬┐s help with the software. Regarding the error that you mentioned, it appears to be random. Can you please share more details as to what causes it and how? That would help us identify the problem in our internal testing and fix it. Another news is we are working on, soon to be launched new design of the system, that would resolve your concerns of separate check-in and reservation forms. And for changing cash amount, it might happen if a user of last shift of the user was not closed properly. Then, system does not consider it as a new shift and user needs to enter starting cash. Please write to us at support@ezeetechnosys.com, we will be more than happy to make it easier for you :)

May 2018

Menahem from IT Global

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

May 2018

Happy and satisfied

Happy customer and active back end support

Pros

The simplicity - optimized options and readiness
it is an out of the box solution that fit very well hotel operations.it helps optimize operations.
I have chosen this solution for my client and i am very happy because my clients are satisfied.

Cons

The reporting module
A PMS solution should be at lease giving access the consultant to produce reports that the client want to have. the fact that every time a report should be build has to be communicated to the developers is not professional . at lease for the partner of ezee like our company we should be able to produce those reports it is better and fast

Response from eZee Technosys

Replied May 2018

Hi Menahem, thanks a lot for reviewing us. Regarding the cons that you mentioned, we've not kept report generation generalized for our partners, since all our partners have different requirements and it does not turn out to be feasible to come up with a common report builder for all. Communication with the development team can help us understand your requirements better and fulfil those faster. However, we will definitely see where this process can be optimized. For any questions or queries, do keep in touch with your account manager. Regards, Team eZee.

June 2018

Vijay from Hotel Sapna

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Live support team is excellent always help full. Thanks a lot for the live support

Pros

The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved .
Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team .
three cheers and best luck !

Cons

no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side .

Response from eZee Technosys

Replied June 2018

Hello Vijay, Thank you for your warm feedback. We are delighted to learn that you find eZee FrontDesk very easy to use. Thank you for appreciating our support team too. We'll surely continue imparting our best services to you. Regards, Team eZee.

September 2016

Elma from AVC Management Co Ltd t/a Mnarani Club

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2016

Mnarani Club, Kilifi, Kenya review

The program is quite user friendly and assist in viewing a lot of data at a glance. We have little problems and if there are problems or queries, the 24hr assistance is fast.

Pros

The point of sales is directly linked and updated to the hotel operating system and easily communicates to the accounting system. it is also fairly user friendly.

Cons

there are many features that might be updated or added since the program was initially set up for our property. We might not always be aware of the new features or know how to use it to its full potential. Personal contact sessions every 2 years or so will be very valuable as there are certain issues that is very difficult to get sorted out via live chat or skype.

Response from eZee Technosys

Replied September 2016

Hi Elma, Thank you for your precious time to review us. We assure you that our team will keep bringing you quality service always. Regards, Team eZee

March 2017

Jay from The Wind

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great full package solution for small hotel owner

This hotel management software is the best I've found (and I have reviewed and tried many packages), it is fully featured and flexible enough for almost any situation. The support is available anytime and they can control my computer remotely which is a big help. The software is complicated to learn, but then again, managing and operating a hotel (with all of the various things we need to keep track of in the computer) can be complicated, so I understand the reason for this. Overall, I'm very happy with the package and features.

Pros

The feature-set. The ability to adapt to almost any situation I need. Very flexible and adaptable to the way I charge my customers and operate my business.

Cons

It's a bit complicated to learn if you've never used a hotel property management system before. But very straightforward once you learn.

Response from eZee Technosys

Replied March 2017

Hey Jay, To listen up from you that our products and services were a great help to your business is satisfactory. Nice to know that you find eZee solutions flexible and adaptable to make your business operations easy. This appreciation from you makes us feel happy too. :) Best Wishes, Team eZee!

January 2018

Jay from The Wind

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Fully Featured, Does Everything you want

Pros

This software allows me to be flexible in how I run and sell my hotel online. I can do basically anything I want with advanced features available. As my hotel has been growing, I really appreciate the software can handle the more "professional" things and grow along with me. Also, I appreciate the 24hr support, I've used it countless times.

Cons

Sometimes it can be a bit harder to learn than other software, because of the features. BUT, I still prefer this over a simpler software which would prevent my hotel from being professional.

Response from eZee Technosys

Replied January 2018

Hi Jay. Glad to hear about your growing hotel business and how we have been of help to you. Thanks for rating us and sharing your story. Regarding the learning curve, we hope that will be addressed in our recent release of eZee FrontDesk 7.0 which we have gradually started rolling out. Thanks.

May 2017

Kenneth from Midland Hotel (1977) ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

I like how easy and user friendly this system is,

Data Security and Operation generally Downtime is very minimal

Pros

easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured

Cons

Some functionality and templates I.e reports can not be changed to meet users requirements
Like payroll module should be restructured to meet stands all all countries more so Kenya

Response from eZee Technosys

Replied May 2017

Hi Kenneth, Thanks for your feedback. We are glad to know that you found our system easy and user friendly. your mentioned Pros take us one step closer to our aim to facilitate you in best way we can. Regarding your thoughts on changing templates/functionalities, they can always be customized as per your requirements. Kindly reach us at support@ezeetechnosys.com And for Payroll Module, it is build to cater to all the essential payroll management needs as a part of a PMS system. If you are looking for advanced features, maybe you can try Aruti (http://aruti.com/). The best part is, this software is at present widely being used in your region. Do contact us for more details. Regards, Team eZee!

March 2018

Oscar from El Marques de Antigua

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Personal in support are always helpful and instantly responding. Specially Govind!

Pros

Easy to use, great value for the money! Also comes in different languages so we got it in spanish. There are other modules that are a complement and we will be interest in getting them; it is a full concept.

Cons

Almost nothing; it takes some learning time, but that is common in any new specialty software.There is always place for improvement so please keep updating this software as you guys always doing it.

Response from eZee Technosys

Replied April 2018

Hi Oscar. Awesome thing, you took time to rate us. Our support team specially Govind got highly motivated after reading your review. Yes, we do understand that every software has a learning curve, and we try our best to ensure its smooth and easy. We work round the clock on product enhancements and release them timely. Be assured of it. Have something to say? Feel free to write to us at support@ezeetechnosys.com. Regards, Team eZee.

August 2016

Koushik from Hotel Kinnera Comforts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2016

Complete Hotel Solution

The flow is easy and staff gets on to it soon with little training. Support is also good, gives new product updates every month with a release notes. Query handling and tracking is also perfect with the tracking nums.

Pros

The most lovely part is the integration.

Cons

Sold in the form of modules and anything u ask them is chargeable and not having integration with any WiFi platforms.

Response from eZee Technosys

Replied August 2016

Hi Koushik, Thank you for giving us the motivation to work with same zeal with your positive feedback. Meanwhile, if you are facing any issue or have any suggestion then we are always there for you round the clock. Over the years, eZee has earned a reputation for providing seamless IT solutions for the hospitality industry. Our services are pocket-friendly and go as per the industry norms. We would like to know more about the difficulty faced by you. Kindly write to us at cm@ezeetechnosys.com. Regards, Team eZee!

November 2017

Mario from Pranamar Villas

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use