eZee FrontDesk Software


 

eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide range of integrated modules and includes Front/Back Office, Group Booking, Housekeeping and Banquet management.

The search option of reservation management will supervise hotel operations like Guest Profiles, Room Inventory, Group Check-In & Check Out, Cancellation or No Show and more.

Additionally, the hotel PMS can be integrated with eZee's online booking engine and channel manager. The online reservation solution enables the property to receive bookings from websites and other sources while the channel manager helps in connecting the property to online channels or booking portals to manage inventory and rate distribution in real time. Moreover, the hotel software even integrates with the Restaurant Point Of Sale system that streamlines and fosters restaurant operations. 

 

eZee FrontDesk - Dashboard
 
  • eZee FrontDesk - Dashboard
    Dashboard
  • eZee FrontDesk - Summary View
    Summary View
  • eZee FrontDesk - Reservations
    Reservations
  • eZee FrontDesk - Room Layout
    Room Layout
  • eZee FrontDesk - Guest Check-In
    Guest Check-In
  • eZee FrontDesk - Guest Laundry Information
    Guest Laundry Information
Supported Operating System(s):
Windows 8

103 Reviews of eZee FrontDesk

 

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Software Advice Reviews (1)
More Reviews (102)

Showing 1-1 of 1

Paul from Futuresoft Tech
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

User Friendly and dynamic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Captures most features any Hospitality industry may want. From Booking and reservations, hotel POS etc. GUI is up to standard.

Cons

You have to be trained first or use the manual to be able to do everything in the software. But once you have been trained, you will be champion

 
 
 
Showing 1-20 of 102

Khairul from Sri Beverly Hills

October 2017

October 2017

Really great and superb job from Ezeetechnosys staff. Helping us till done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and understand about this software. Great and really really really good tech will assist if have any problem in this system.Ezee Live support will always be the best and great team ever.

Source: Capterra
 

Remedian from The Tubki Resort

August 2017

August 2017

We are using Ezee software since 2012, very easy to use. Quick help from live support team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and 24/7 live support team is very helpful. They fix any system issue by taking remote control.

Cons

Not a least, but it would be great if we can edit invoice template as per our requirement, like we can in ezee burp!

Source: Capterra
 

Maria from Dana Al Buhairah Hotel

August 2017

August 2017

it is not 100% accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy access and easy to understand. Simplicity is there and not too much complicated.
can be learned by somebody new to system very quickly

Cons

figures dont tally when it comes to monthly tyearly and guest total and room total it just doesnt match when compared to actual or when done manually.

Source: Capterra
 

Julimar from Hotel Perichi's
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We highly recommend the program we have been using it for more than 7 years .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All the features are excellent and the price is a great asset. The costumer support services are very useful.

Cons

I am not able to customize the reports. Not even registration cards can be costumized without paying extra.

Source: Capterra
 

Andrew from San Remo Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Generally enjoy using easy, intuitive and feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The applicable information is always available on the screen! Live support is great and always helpful!

Cons

sometimes I get a lot of error pop-ups that keep coming. Sometimes it takes to many clicks to do something that could / should be in the right click context menu.

Source: Capterra
 

Abdifatah from AL-HABIB HOTEL
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have been using this software since July, 2016 . It is well equipped software with ease usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I GOT MANY BENEFITS FROM THIS SOFTWARE INCLUDING TIME SAVING , DATA KEEPING OF OUR HOTEL AS WELL AS GETTING ONLINE SUPPORT IF THERE IS AN OBSTACLES FACING ME

Pros

What i liked most about this software is how it keeps the data of our hotel and i absolutely satisfied the way it works.

Source: Capterra
 

Julia from Cliffside Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are quite happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We really like the support, they are always helpful and normally solve our problems quite efficiently.

Cons

It is sometimes hard to figure out what to do when you want to achieve a certain matter. We also don't like the rounding in the Burrp.

Source: Capterra
 

Ajmer from \The Garden Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

My Rep was very nice and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to check guests in and out and do reservations and auditing

Pros

-The check-in screen
-It has a lot of search options
It has many features
It always has an error pop up
It doesn't often hold information through to next time once save button clicked

Cons

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Source: Capterra
 

Kenneth from Midland Hotel (1977) ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I like how easy and user friendly this system is,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Data Security and Operation generally
Downtime is very minimal

Pros

easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured

Cons

Some functionality and templates I.e reports can not be changed to meet users requirements
Like payroll module should be restructured to meet stands all all countries more so Kenya

Source: Capterra
 

Aris from Bukit Daun Hotel & Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

It is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

so detail and covered most department needed, eZee frontdesk is first choice, the live support is excellent servise around the world

Cons

need more learn for new employee, so they need more time to operate this software, every form is completely detail

Source: Capterra
 

Delmi from Midas Belize

April 2017

April 2017

Amazing Customer support working 24X7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep was amazing , I got all my questions answered and he was great in assisting me. Wonderful customer service couldn't be better.

Source: Capterra
 

Mark from Fortune Hotel & Suites
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with Ezee for a few years. The team seems to be able to adapt to many different situations. They are very good. and I highly recommend them.

Pros

Ease of use. Customization Options

Cons

Some bugs that need fixing, BUT that's individual and situational

Advice to Others

Great team, they seem to actually care about my personal needs for Ezee, and I have come to have a personal relationship with the company. Try Ezee. I am sure you will like it!!!

Source: Capterra
 

Jim Kumar from Hotel Kalptaru, Nepalgunj

April 2017

April 2017

Quick resolve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good customer service. Very prompt response from customer service agent. Really very satisfied . Hope to get the same quality of service in future. Thank you

Source: Capterra
 

Sheldon from Hotel Accord
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very Useful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using eZee for more than 2 years now. It has made things more simpler and eased the extra burden mainly for the front office staff and enabling them to attend guest more efficiently.

Source: Capterra
 

Puspa from Jawi peranakan mansion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

GREAT HELP Samir Prajapati

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ezee live support has always been such a great help. Customer service agent have been of a great help for us. Though the chat volume was high , he came in and helped me out in no time.!!

Source: Capterra
 

Jairo from Essence Arenal.

March 2017

March 2017

helpfull all of them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great system and helpful team, thanks to customer support guys and all the great team
to always we able to help us.

Source: Capterra
 

Olubukola from Minyx360

March 2017

March 2017

Great and quality support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great, calm and experienced support professional, followed through all my request to get it done. Calm

Source: Capterra
 

dilip from sri maharaja inn

March 2017

March 2017

Support was really too good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I brought Front desk from FocusiN Solutions, Representative was really helpful, when our we call him he is so responsible, he searches a solution and makes it clear thanks for him. the software eZee was good and easy. mainly the live support was awesome I seriously recommend

Pros

the live support and fast rectification

Source: Capterra
 

Andri from Avissa Suites

March 2017

March 2017

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have problem checking out guest from system who check out on the same day. Customer Support helps me to solve problem quickly.

Source: Capterra
 

Cindy from Verjandel Hotel

March 2017

March 2017

Awesome support staff all the time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Your team has been consistent in providing assistance to us at Verjandel Hotel and they had been patient and friendly too! Thanks to customer service agent for always having an answer to all our questions!

Source: Capterra
 
 
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