eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group booking, housekeeping, banquet, minibar and guest relationship management. The hotel system helps manage hotel operations such as creating guest profiles, managing room inventory, group check-in and check-out, tracking cancellation or no show, night audits and more.

eZee FrontDesk can be integrated with eZee's online booking engine and channel manager as well as other third-party booking engines and channel managers, that helps hoteliers receive bookings from their websites and other online booking sources like OTAs, GDS and more.

The hotel solution also integrates with the restaurant point of sale solution, to manage in-house restaurant operations and room service orders. eZee FrontDesk comes with mobile apps for reports as well as minibars and housekeeping.

24x7 support is provided via live chat as well as phone and email support.

Guest relationship management
Guest relationship management

Guest relationship management

Checkout process

Checkout process

Stay view

Stay view

Housekeeping

Housekeeping

Rate management

Rate management

Guest checkin

Guest checkin

Supported Operating System(s):

Windows 8



176 Reviews of eZee FrontDesk

Overall rating

4.5 / 5 stars

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Asha from CIF

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Customer Service

Excellent customer support from Support team

Pros

- customer support
- can do the basic functions

Cons

- too many fields
- unable to customise own reports

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

November 2018

Hello Asha, Thank you for your review. We're happy that eZee FrontDesk is helping you well in carrying out your hotel operations easily. We suggest you to share your report requirements with your account manager or drop an email at support@ezeetechnosys.com. Our team will look into it and surely guide you with a proper solution. I hope this helps. Regards, Team eZee

Sohail from Red Mill Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best PMS for Front Desk and Back End

One of the best PMS for Front Desk and Back End

Pros

Variety of different Reports (I tried and used different softwares this is the best feature)

Cons

Inter-Connection with CRS still lacks but I still love this software

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

October 2018

Hello Sohail, We are delighted by the fact that you are so happy with eZee FrontDesk. We assure you to keep imparting our best services. Addressing your concerns, we would like to say that we are always working on the betterment of our software and hopefully soon, we'll be able to overcome the problem that you've mentioned. For any queries you may have, our support team is at your beck and call 24x7x365. Regards, Team eZee

Jim from 11th Avenue Hotel and Hostel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Decent product, used for several years, graduated to a less expensive more robust PMS

Ezee was what we needed at the time when we first converted from paper and pencil. As software has developed for Hotels/Hostels Ezee has kept adding features but loosing out to products that are far less to operate.

Pros

It performs a lot of functions and I like the way it organized some things

Cons

Customer support was very difficult to work with and provided few, if any solutions.
Finding the report you wanted to run was difficult because their is so many reports to run.
If you needed to perform two different functions at the same time you could not, only one at a time.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

October 2018

Hello Jim, Thank you for your review. We apologize for the inconvenience caused to you. Our support team works 24x7x365 and we make sure that our support team mates hold experitise to guide you in every right way. For your concerns with the software performance, we suggest to contact our support team, as it may be possible that you must have missed you due AMC payment or may not be using the latest version of eZee FrontDesk. Regards, Team eZee

David from Awesome Hotel Inc.

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

The only choice in Hotel Management Software

Go and get it, it’s the best product. You can even trial it Free.

Pros

Fully integrated Modules. We use them all, Front Desk, POS, Centrix (Channel Manager) Excellent 24/7 Support.

Cons

None really. The product and the support is “Rock Solid”. The 3rd party integration processes are a little tedious. In my opinion these should be “plug and play” a part of the base product. I would like to use the cloud version except the price is way more than running a local server version.

Review Source
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best and easy software

I am using this software from last three months and it is a good technology i have ever seen, i have worked in lits of software but there is no comparision with any one at all, because of the reports and notification and you can easily interface your lots of tevhnology with this software, automated inventory control work with this software and the channel manager and the cloud based softwares are also good of this software,even if you have a small hotel you can get the best and reasonable cost of this, Not all about the cost it is realy a good one With its features ... Go for this... Highly recommendable to all

Pros

User friendly and you can generate customerized reports as well, i can say no one can beat this software so far

Cons

No comments... As i like this software among all available softwares in the market, you can try others too... But my choice ezee only

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

September 2018

Hello. Thank you for your review. We are glad that you are happy with the way eZee FrontDesk works for you. We assure you to keep imparting our best services. In case, you have any query, do reach out to our support team who works 24x7x365 just for your assistance. Regards, Team eZee

Paul from RH Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

eZee support never failed me once. Great Service!

Super easy and fantastic hotel system. Especially the support is 24 hours. I always get my answer.

Pros

Easy and great support. Customization with requirement has been prompt.

Cons

I can say literally none. Just the version 6's Stay view is a little bit unstable. Version 7 is much faster and stable.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

September 2018

Hello Paul, thank you for praising our support team in your review. It's great to know that you're very happy with how eZee FrontDesk works for your hotel. We promise that your experience with us will get better with time. Regards, Team eZee

LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best serve for the boat

The live support is very active and helpful

Pros

It is adaptable even for the boat shuttle

Cons

Not allowed the client to touch the SQL database

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

August 2018

Hi, it's great to see your review here. We're extremely strict regarding data security, and with regards to that; we keep the access to SQL database limited. However, if there's anything else we can help you with, please get in touch with our 24x7 support team at support@ezeetechnosys.com. Regards, Team eZee.

Sami from Aljeathen Trading Group

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Customer support was very supportive.

Pros

Easy to use and customer support very promptly. we are using this software daily,it is easy to use and user friendly. We love to work with this software.

Cons

Nothing, We use this software on daily asis and it helps our work done quickly, so there is no cons according to me , it is very helpful for daily needs.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

August 2018

Hi Sami, Glad to hear positive feedback from you. For any assistance, please do not hesitate to contact our 24x7 support or write to us at support@ezeetechnosys.com. Best Regards, Team eZee.

Azrin Syafique from MS Builders Hardware Sdn Bhd

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Thanks customer support for after sale service :)

Pros

It is very helpful for hotel's management to manage their inventory by using this software. more important is that after sale service, their customer support help me a lot when i not able to do configuration in certain cases.

Cons

i do not know what to write in this section because i dont see any difficulities when using this software.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

July 2018

Hi Azrin, Your compliments are of great value to us. Do regularly write to us at support@ezeetechnosys.com. Best Regards, Team eZee

Syafiq from Sovotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to use.

Pros

User friendly. Fast respond regarding the support. Fast action fix the issues. Easy to get any kind of report needed.

Cons

Sometimes, reservation not link to Ezee Front Desk.
If guest from OTA modify reservation, sometimes Ezee will double post payment and did not change date according new reservationn.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

July 2018

Hi Syafiq, we will definitely convey your compliments to support team. We regret the inconvenience caused to you regarding double payments and reservation. We¿ve forwarded your concerns and our team will contact you shortly. For any other queries or suggestions, email us at support@ezeetechnosys.com. Best Regards, Team eZee

Annor from Powersoft System

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent software

Pros

customizable and meets almost every requirements and their support is professional and good person to work with

Cons

few bugs occurs but that too in such a case technical team are always responsive and rectifies it as soon as possible

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

July 2018

Hi Annor, we're glad to see your feedback here. We apologize for the inconvenience caused to you because of the bugs. But we assure you that we'll always be there to solve any issue you face. Keep sharing your suggestions at support@ezeetechnosys.com. Regards, Team eZee.

Mehboob from Technology

Ease-of-use

Value for money

Customer support

Functionality

June 2018

itz great experience eZee software

Pros

itz work great ....every one try this....this software is owesome...i suggest every one to use this software...it is easy and reliable ... itz working very fast.
..

Cons

right now there is nothing dislike about software. if thereis anything we observer . we will surely contact ezee live cha support

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

July 2018

Hi Mehboob, We are sure that you are enjoying your business automation. Appreciate your positive feedback. Best Regards, Team eZee

vijay from TARO BAP INC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

EASIEST SOFTWARE TO WORK WITH, ALONG WITH ROUND THE CLOCKTECH SUPPORT.... KEEP UP GOOD WORK...

COMFORT OF MIND.. PEACE OF MIND....

Pros

LIKE NAME SUGGESTS. EZEE MEANS EASY.
THEY R SELLING BEST PRODUCT WITH BEST SERVICE AND TECH SUPPORT.

Cons

HAVE NOT COME ACROSS ANY CONS YET.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

July 2018

Hi Vijay, Thank you for your kind words. We assure you to provide the best of products and services further. Regards, Team eZee.

Benjamin from Solwezi ROYAL Hotel

Ease-of-use

Value for money

Customer support

Functionality

June 2018

EXCELLENT SERVICE DELIVERY AND EXCEPTIONAL CUSTOMER SERVICE

Pros

PERFORMANCE ENHANCEMENT...USE OF CAPITAL LETTERS HIGHLIGHTS MY APPRECIATION!I hope to have an improvement on other areas like service pack updates

Cons

NOTHING :)
I am happy with its performance and installation can be done easily with the help of the good customer support.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

July 2018

Hi Benjamin, thank you for your review. It feels great to know that eZee FrontDesk and our support team is meeting your expectations and more. In case you're stuck anywhere, our support team is always available. Regards, Team eZee

albertus from Suarga Padang Padang

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Superb PMS and Support

Pros

The Support are very good, their team assist every problem that I come up with patient and fast response. they have a solid support team that 24 hr available.
The POs also too good to be true. so easy to operate. All of the staff never complaint about the POS.

Cons

the integration for the accounting software, not all of the accounting software are support to be integrated to Ezee system. Only few of them
But overall ezee are a All in one system so itself is enough for the middle F&B traffic Transaction.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

June 2018

Hi Albertus, it's great to see your review here. Thank you for admiring our product and our support team. Regarding your cons, we have integrated with most-used and in-demand accounting software in the industry. In case you have some other preference which is not in our list, please let us know. We will surely look into it. Keep sharing your feedbacks at support@ezeetechnosys.com. Regards, Team eZee.

Vijay from Hotel Sapna

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Live support team is excellent always help full. Thanks a lot for the live support

Pros

The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved .
Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team .
three cheers and best luck !

Cons

no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side .

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

June 2018

Hello Vijay, Thank you for your warm feedback. We are delighted to learn that you find eZee FrontDesk very easy to use. Thank you for appreciating our support team too. We'll surely continue imparting our best services to you. Regards, Team eZee.

Ikechukwu from Sun-Heaven Hotel and Resort Lekki

Ease-of-use

Value for money

Customer support

Functionality

June 2018

easy to understand

NO Benefit at the Moment, you tell me

Pros

straight forward to understand, the Front desk Chart are so Supportive to Client.
that makes E-zee soft to stand out in Product wise thank you so so very much.
Appreciate it Cheers.

Cons

Nothing, is just that at some point you get hook up with the softwear.
so far so good am so Impress with the chart online, so supportive and informative thanks so much

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

June 2018

Hello Ikechukwu, it's great to see your review here. Our 24x7 support team is always at your service in case of anything. Regards, Team eZee

Mohammad from Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great

Pros

It will be great if then Ezee have own accounting program directly, Don't have use other provider.
Customer reps are great, hope they can come to Lombok to share directly. hee

Cons

More simple will be great, easy to use and clear reporting is the mean purpose of an system.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

November 2018

Hello Mohammad, Thank you for your review, we're glad that eZee FrontDesk is making your work simpler and saving your time. We're always working to make our solutions better and for that, your suggestions matter a lot. Please write them to us at support@ezeetechnosys.com. Regards, Team eZee

Kevin from Eminent Hotel

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great customer support, through live chat

Pros

This software is great for budget oriented or luxury hotel alike, software implementation is easy to use and master and with robust features.

Cons

It has complications with the implementation of Malaysian Tourism Tax configuration for online bookings.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

June 2018

Hello Kevin, Thank you for your feedback. Addressing your cons, we try to implement all the tax provisions of the respective countries on time, just like we have implemented the provisions of Malaysian tourism tax and even GST roll back. If you're facing any issues regarding the same, please contact our support team at support@ezeetechnosys.com. Regards, Team eZee.

Gedi from Villa

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Good PMS

easy inventory system

Pros

we using ezee FrontDesk in about 3 years, great inventory system, and most important can save guest detail. so no need to fill all detail for returning guest.

Cons

WIRU and WRD doesn't work sometime, its better to start do develope in FrontDesk instead of extra application. More specific or detail for reporting.

Review Source: Capterra

Response: eZee Technosys, eZee Technosys Pvt. Ltd.

June 2018

Hi Gedi, Thank you for your feedback. We are happy to learn that you are satisfied by the operations of eZee FrontDesk. Addressing your cons, we are coming up with new updates of WIRU and WRD on a regular basis to make your work easier. Do get in touch with our support team to get your queries solved. Regards, Team eZee.