eZee FrontDesk Software


 

eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules and includes tools for front and back office management, group booking, housekeeping and banquet management.

The search option of reservation management tool supervises hotel operations such as creating guest profiles, managing room inventory, group check-in and check out, tracking cancellation or no show and more. The eZee online booking engine and channel manager integrates with third-party hotel property management systems that helps users to receive bookings from theri websites and other online booking sources.

The channel manager helps in connecting the property to online channels to invite bookings from multiple sources and update room availability in real time across all channels. Additionally, the hotel solution integrates with the restaurant point of sale solution that manages and fosters restaurant operations.

Support is provided via phone, live chat and email.

 

eZee FrontDesk - Dashboard
 
  • eZee FrontDesk - Dashboard
    Dashboard
  • eZee FrontDesk - Summary View
    Summary View
  • eZee FrontDesk - Reservations
    Reservations
  • eZee FrontDesk - Room Layout
    Room Layout
  • eZee FrontDesk - Guest Check-In
    Guest Check-In
  • eZee FrontDesk - Guest Laundry Information
    Guest Laundry Information
Supported Operating System(s):
Windows 8

164 Reviews of eZee FrontDesk

 

Start your review of eZee FrontDesk

Click to start
https://www.softwareadvice.com/hotel-management/ezee-frontdesk-review/
Software Advice Reviews (4)
More Reviews (160)

Showing 1-4 of 4

Elik from heights holdings
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

easy to use, not enough logic in place

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

the product is easy to use, there are plenty lots of features to choose from, many frontdesk views to choose from

Cons

not everything working smoothly, many small bugs here and there which related to design. e.g history of reservations

Review Source
 
 

Halima from Veris
Specialty: Healthcare / Medical Centers
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Many features that works for the same

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don´t recommend it

Pros

A simple interface
Simple for the hotelier
Multi user works well
Connect with Ezee Centrix
Connect with Ezee Absolue
Connection with the OTAs works well

Cons

Have 5 options for do the same
Don´t have a redirection of the other Ezee softwares
The support team is 24/7

Review Source

  Response: eZee Team, eZee Technosys Pvt. Ltd.

Date: May 2018

May 2018

 

Hi Halima. Thanks for the review. Regarding the cons, you would also agree that every link is having different functionality and operations and it's just much better this way than keeping all together. Besides, our products are available on stand alone basis too, so it is not that feasible to add all the links together. However, you can always bookmark the links in your browser so that whenever the browser is opened, the links are accessible. You can also avail our free product training program just to ensure that you’re making the most of our products. We’re always open to suggestions on support@ezeetechnosys.com and look forward to serve you better henceforth. Regards, Team eZee.

 
 

Elik from sunset beach club hotel
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

easy to use, problematic customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

overall, system is easy to use once you gain the knowledge or get trained, some features are self explanatory

Cons

the after sale service is very slow, requires many hours with support team to get an answer, and sometimes you have to chase them many times to get a reply

Review Source
 
 

Paul from Futuresoft Tech
Specialty: Hotel Management Company
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

User Friendly and dynamic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Captures most features any Hospitality industry may want. From Booking and reservations, hotel POS etc. GUI is up to standard.

Cons

You have to be trained first or use the manual to be able to do everything in the software. But once you have been trained, you will be champion

Review Source
 
 
 
Showing 1-20 of 160

vijay from TARO BAP INC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

EASIEST SOFTWARE TO WORK WITH, ALONG WITH ROUND THE CLOCKTECH SUPPORT.... KEEP UP GOOD WORK...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

COMFORT OF MIND..
PEACE OF MIND....

Pros

LIKE NAME SUGGESTS. EZEE MEANS EASY.
THEY R SELLING BEST PRODUCT WITH BEST SERVICE AND TECH SUPPORT.

Cons

HAVE NOT COME ACROSS ANY CONS YET.

Review Source: Capterra
 

Benjamin from Solwezi ROYAL Hotel

June 2018

June 2018

EXCELLENT SERVICE DELIVERY AND EXCEPTIONAL CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PERFORMANCE ENHANCEMENT...USE OF CAPITAL LETTERS HIGHLIGHTS MY APPRECIATION!I hope to have an improvement on other areas like service pack updates

Cons

NOTHING :)
I am happy with its performance and installation can be done easily with the help of the good customer support.

Review Source: Capterra
 

Nakhonekham from hotels
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

The running server was infected by ransomware, and Hardik is helping to migrate the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not much required for maintenance, and best running via remote application.
Flexible to adjust and fit to our requirement.

Cons

The Trend Micro Antivirus detected the software as HEU_AEGISCS901T
Need to improve the export part to avoid using printing spool service

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Nakhonekham, we apologize for the inconvenience caused to you. While Hardik has helped you migrate the system, we've also passed problem details to the concerned team. They'll assure that you don't face such issue again. In case you're stuck somewhere, do contact our live 24x7 support. Regards, Team eZee.

 

albertus from Suarga Padang Padang
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Superb PMS and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Support are very good, their team assist every problem that I come up with patient and fast response. they have a solid support team that 24 hr available.
The POs also too good to be true. so easy to operate. All of the staff never complaint about the POS.

Cons

the integration for the accounting software, not all of the accounting software are support to be integrated to Ezee system. Only few of them
But overall ezee are a All in one system so itself is enough for the middle F&B traffic Transaction.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Albertus, it's great to see your review here. Thank you for admiring our product and our support team. Regarding your cons, we have integrated with most-used and in-demand accounting software in the industry. In case you have some other preference which is not in our list, please let us know. We will surely look into it. Keep sharing your feedbacks at support@ezeetechnosys.com. Regards, Team eZee.

 

Vijay from Hotel Sapna

June 2018

June 2018

Live support team is excellent always help full. Thanks a lot for the live support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved .
Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team .
three cheers and best luck !

Cons

no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side .

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Vijay, Thank you for your warm feedback. We are delighted to learn that you find eZee FrontDesk very easy to use. Thank you for appreciating our support team too. We'll surely continue imparting our best services to you. Regards, Team eZee.

 

Ikechukwu from Sun-Heaven Hotel and Resort Lekki

June 2018

June 2018

easy to understand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NO Benefit at the Moment, you tell me

Pros

straight forward to understand, the Front desk Chart are so Supportive to Client.
that makes E-zee soft to stand out in Product wise thank you so so very much.
Appreciate it Cheers.

Cons

Nothing, is just that at some point you get hook up with the softwear.
so far so good am so Impress with the chart online, so supportive and informative thanks so much

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Ikechukwu, it's great to see your review here. Our 24x7 support team is always at your service in case of anything. Regards, Team eZee

 

Kevin from Eminent Hotel

June 2018

June 2018

Great customer support, through live chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for budget oriented or luxury hotel alike, software implementation is easy to use and master and with robust features.

Cons

It has complications with the implementation of Malaysian Tourism Tax configuration for online bookings.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Kevin, Thank you for your feedback. Addressing your cons, we try to implement all the tax provisions of the respective countries on time, just like we have implemented the provisions of Malaysian tourism tax and even GST roll back. If you're facing any issues regarding the same, please contact our support team at support@ezeetechnosys.com. Regards, Team eZee.

 

Gedi from Villa
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy inventory system

Pros

we using ezee FrontDesk in about 3 years, great inventory system, and most important can save guest detail. so no need to fill all detail for returning guest.

Cons

WIRU and WRD doesn't work sometime, its better to start do develope in FrontDesk instead of extra application. More specific or detail for reporting.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Gedi, Thank you for your feedback. We are happy to learn that you are satisfied by the operations of eZee FrontDesk. Addressing your cons, we are coming up with new updates of WIRU and WRD on a regular basis to make your work easier. Do get in touch with our support team to get your queries solved. Regards, Team eZee.

 

Ahosan kabir from cozy hotel at KL sentral
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Fully satisfied, the way my agent work is too fast to compared other agent before.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software have lot of easy function to complete the business with easy hotel,

Pros

We are using more than 4 property this front desk software because of its function, which is more function able.
Online support is also best to get help at any time. We love its channel manager too

Cons

1. easy room reservation,
2, inventory manage,
3, quick night audit way
4, reservation details list,
5, back up and restore way, check in check out time, also have many more

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Ahosan, Thank you for feedback. It's great to see that you're fully satisfied with our products and services. We assure you in imparting our best services. In case you have any query, contact our support team who are on their toes 24/7/365 to help you. Regards, Team eZee.

 

Raju from GVK INN
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

I liked this software, as support team is always there for you.Siddharth Solanki always helps and re

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Interface between eZee and Accounting software makes it very easy and handy for us to maintain the records.

Pros

I get the every statements from this software and The support team always helped me 24/7 to solve my issues immediately. I get the up gradation of the software every month.

Cons

Licensing cost for more then few terminals is the concerns. Multiple user license cost is slightly high.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Raju, Your encouraging words for Siddharth and support team has been well appreciated. We've kept the best industry standard rates for licensing. However, in case of any query, please feel free to contact your account manager. Best Regards, Team eZee.

 

Karin from Roça Belo Monte

June 2018

June 2018

Happy so far, ease of use mostly and lots of help with the system set-up and many changes on our sid

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, many features, connects everything from POS to PMS, also possibilities to expand into Payroll?

Cons

Not enough scope to do personalised templates for documents like invoices, registration cards, welcome letters etc.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Karin, happy to hear that eZee FrontDesk is helping you out a lot in simplifying your hotel business. Regarding the personalized email templates that you mentioned, we do have several available templates from which you can choose. If you have any specific requirements for those templates, please let us know at support@ezeetechnosys.com. We'll come up with the best solution for you. Regards, Team eZee.

 

Ezlia from SRI LANGIT HOTEL

June 2018

June 2018

QUICK RESPONSE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software are easy too used & easy to understand for FrontDesk operations and Finance Department.

Cons

The cons for this software is sometimes got problem with WIRU / WRD but eZee team quick solving the problem.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Ezlia, Thank you for your warm feedback. We are happy to know that you find eZee FrontDesk easy. We assure you to continue imparting our best services. In case you have some query, contact our support team who are available night and day to help you out. Regards, Team eZee

 

selvaraj from sri senawang hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

WE FIND DIFFICULLTIES IN OPEN EZEE SYSTEM AND THE STAFF FROM EZZEE HELPed US TO SOLVE IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use. easy to get advise and guidance from ezee team. smooth operated.

Pros

Easy to use.Easy to connect with techical support when facing difficult. Give excellent respond and attention to our question as well. The action is so fast and have a good feedback from them.

Cons

No. If there is anything outstanding then we will connect ezee team to solve it.And it will be taken care for sure.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Selvaraj, thank you for feedback. We are happy that you are satisfied by the operations carried out by eZee Frontdesk. Also, thank you for praising our support team. We assure you to continue giving our best services. Regards, Team eZee.

 

Samson Lucius from Linawa Hostel

May 2018

May 2018

For the first time i've been used this software of our works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to used,friendly,gives the details reports for our files and thanks to admin Livesupport Ramiz to help me solved one of our problems.

Cons

Details of report easy for us to check the amount profit and submit our report to our headquaters.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Samson, Thank you for your feedback. We are delighted to learn that eZee FrontDesk has made your work more organised. Ramiz is surely glad to read your feedback here. In case you have any query, you can contact our support team who are 24/7/365 present to help you. Regards, Team eZee

 

Suresh from Hondaafushi Island Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Really useful to handle the operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

How to reduce the hospitality works.

Pros

configuration setup is user friendly and handling also very simple and need to be more improvements.

Cons

options are understandable, certain places the reports are make us bit confuse because we feel the same names are repeat, need few improvements on the reports area

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Suresh, we're glad to see your feedback here. We suggest you to avail online product training to clear the use of each report. On the other hand, our 24x7 support team is always there for your assistance. Regards, Team eZee.

 

Jayson from The Luneta Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Satisfactory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the configuration feature because if you think that some features are not existing, you can just go to config to activate it

Cons

hard to look for some option because sometimes we didnt realize that other features can be activated to the config

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Jayson, thank you for your feedback. We reckon that the best way for you to explore the configuration part is to get a complete product training of eZee FrontDesk. Besides, we're also coming up with new features regularly, which will make your hotel management easier. For any other queries, our support team is always there. Regards, Team eZee.

 

Pradeep from Jawi peranakan mansion
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Ease to use and thanks to Rupal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very straightforward. flexible with all my needs. Simple interface. 2 way connection with most OTAs. Plenty of features to choose from.

Cons

No comment. All works perfectly in my personal experience. outstanding service by the team. Thnaks again guys.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Pradeep, Thank you for your review. We are delighted that you are able to manage your your hotel better and faster with the help of eZee FrontDesk. In case you have a query you can contact our support team at support@ezeetechnosys.com. Regards, Team eZee.

 

Amit from Ziva Suites

May 2018

May 2018

we are using the software for the last 6-7 months up till now the experience is good!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly, Easy to use, GST Compatible, Cost effective. Great help for making systematic hotel.

Cons

Nothing to dislike! If anything is there will check with Ezee Team and i believe they will assist me on it.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hello Amit,
Thank you for review. We are happy that eZee Frontdesk is working well for you. We assure to continue keeping up our best services. In case you have a query, you can always contact our support team.
Regards,
Team eZee

 

Syed from Qliq Damansara Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple and user friendly. Pressing of each buttons are direct and easy to understand. Funtionality wise are normal and can be better.

Cons

Some of the reports & features are not comprehensive thus some of the features needs to be done manually. System's a bit slow and sometimes unstable.

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi Fauzan, Appreciate your encouraging words for eZee FrontDesk. Regarding the reports and features you can contact our 24/7 support, who¿ll be able to solve it instantly. We're regularly coming up with enhancements and new features. You'll definitely be able to see your issues solved soon. About the system slowing down, we suggest you to see that your machine configurations are as per the software requirements. If not, we recommend you to update it accordingly. And, still if the situation persists, our support is there to help you out. Best Regards, Team eZee.

 

David from HospitalitySoftware&Solutions

May 2018

May 2018

incredible, functional ....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the control of inventories, sales, minimums and marketing data are accurate, ezee asolute has the possibility to integrate the operative and accounting part magically

Pros

clean and functional software, all well designed able to link all the functionality of a resort, live support is incredible, the sales team will tell you what you need.

Cons

If you only speak Spanish it is difficult for the support to help you fast, I think it would be great in spanish speaking

Review Source: Capterra

  Response: eZee Technosys, eZee Technosys Pvt. Ltd.

Date: June 2018

June 2018

 

Hi David, Delighted to hear that your resort operations have been simplified using eZee solutions. Also, your appreciation for support is a great value to us. We'll surely look into your suggestion and try providing the support in your preferred language. Keep sharing. Best Regards, Team eZee.

 
 
Write a Review