eZee FrontDesk software


eZee FrontDesk is an on-premise hotel management solution that caters to hotels, motels, resorts, vacation rentals and more. It offers a range of integrated modules, which includes tools for front and back office management, group booking, housekeeping, banquet, minibar and guest relationship management. The hotel system helps manage hotel operations such as creating guest profiles, managing room inventory, group check-in and check-out, tracking cancellation or no show, night audits and more.

eZee FrontDesk can be integrated with eZee's online booking engine and channel manager as well as other third-party booking engines and channel managers, that helps hoteliers receive bookings from their websites and other online booking sources like OTAs, GDS and more.

The hotel solution also integrates with the restaurant point of sale solution, to manage in-house restaurant operations and room service orders. eZee FrontDesk comes with mobile apps for reports as well as minibars and housekeeping.

24x7 support is provided via live chat as well as phone and email support.

Supported Operating System(s):
Windows 8

169 Reviews of eZee FrontDesk

Showing 1 - 20 of 169

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  • Sami from Aljeathen Trading Group

    July 2018

    Customer support was very supportive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and customer support very promptly. we are using this software daily,it is easy to use and user friendly. We love to work with this software.

    Cons

    Nothing, We use this software on daily asis and it helps our work done quickly, so there is no cons according to me , it is very helpful for daily needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    August 2018

    Hi Sami, Glad to hear positive feedback from you. For any assistance, please do not hesitate to contact our 24x7 support or write to us at support@ezeetechnosys.com. Best Regards, Team eZee.

  • Azrin Syafique from MS Builders Hardware Sdn Bhd

    July 2018

    Thanks customer support for after sale service :)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very helpful for hotel's management to manage their inventory by using this software. more important is that after sale service, their customer support help me a lot when i not able to do configuration in certain cases.

    Cons

    i do not know what to write in this section because i dont see any difficulities when using this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    July 2018

    Hi Azrin, Your compliments are of great value to us. Do regularly write to us at support@ezeetechnosys.com. Best Regards, Team eZee

  • Syafiq from Sovotel

    Number of employees: 51-200 employees

    July 2018

    Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly. Fast respond regarding the support. Fast action fix the issues. Easy to get any kind of report needed.

    Cons

    Sometimes, reservation not link to Ezee Front Desk.
    If guest from OTA modify reservation, sometimes Ezee will double post payment and did not change date according new reservationn.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    July 2018

    Hi Syafiq, we will definitely convey your compliments to support team. We regret the inconvenience caused to you regarding double payments and reservation. We¿ve forwarded your concerns and our team will contact you shortly. For any other queries or suggestions, email us at support@ezeetechnosys.com. Best Regards, Team eZee

  • Annor from Powersoft System

    June 2018

    Excellent software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    customizable and meets almost every requirements and their support is professional and good person to work with

    Cons

    few bugs occurs but that too in such a case technical team are always responsive and rectifies it as soon as possible

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    July 2018

    Hi Annor, we're glad to see your feedback here. We apologize for the inconvenience caused to you because of the bugs. But we assure you that we'll always be there to solve any issue you face. Keep sharing your suggestions at support@ezeetechnosys.com. Regards, Team eZee.

  • Mehboob from Technology

    June 2018

    itz great experience eZee software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    itz work great ....every one try this....this software is owesome...i suggest every one to use this software...it is easy and reliable ... itz working very fast.
    ..

    Cons

    right now there is nothing dislike about software. if thereis anything we observer . we will surely contact ezee live cha support

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    July 2018

    Hi Mehboob, We are sure that you are enjoying your business automation. Appreciate your positive feedback. Best Regards, Team eZee

  • vijay from TARO BAP INC

    Number of employees: 11-50 employees

    June 2018

    EASIEST SOFTWARE TO WORK WITH, ALONG WITH ROUND THE CLOCKTECH SUPPORT.... KEEP UP GOOD WORK...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    COMFORT OF MIND.. PEACE OF MIND....

    Pros

    LIKE NAME SUGGESTS. EZEE MEANS EASY.
    THEY R SELLING BEST PRODUCT WITH BEST SERVICE AND TECH SUPPORT.

    Cons

    HAVE NOT COME ACROSS ANY CONS YET.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    July 2018

    Hi Vijay, Thank you for your kind words. We assure you to provide the best of products and services further. Regards, Team eZee.

  • Benjamin from Solwezi ROYAL Hotel

    June 2018

    EXCELLENT SERVICE DELIVERY AND EXCEPTIONAL CUSTOMER SERVICE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PERFORMANCE ENHANCEMENT...USE OF CAPITAL LETTERS HIGHLIGHTS MY APPRECIATION!I hope to have an improvement on other areas like service pack updates

    Cons

    NOTHING :)
    I am happy with its performance and installation can be done easily with the help of the good customer support.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    July 2018

    Hi Benjamin, thank you for your review. It feels great to know that eZee FrontDesk and our support team is meeting your expectations and more. In case you're stuck anywhere, our support team is always available. Regards, Team eZee

  • Nakhonekham from hotels

    Number of employees: 51-200 employees

    June 2018

    The running server was infected by ransomware, and Hardik is helping to migrate the system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much required for maintenance, and best running via remote application.
    Flexible to adjust and fit to our requirement.

    Cons

    The Trend Micro Antivirus detected the software as HEU_AEGISCS901T
    Need to improve the export part to avoid using printing spool service

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hi Nakhonekham, we apologize for the inconvenience caused to you. While Hardik has helped you migrate the system, we've also passed problem details to the concerned team. They'll assure that you don't face such issue again. In case you're stuck somewhere, do contact our live 24x7 support. Regards, Team eZee.

  • albertus from Suarga Padang Padang

    Number of employees: 51-200 employees

    June 2018

    Superb PMS and Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Support are very good, their team assist every problem that I come up with patient and fast response. they have a solid support team that 24 hr available.
    The POs also too good to be true. so easy to operate. All of the staff never complaint about the POS.

    Cons

    the integration for the accounting software, not all of the accounting software are support to be integrated to Ezee system. Only few of them
    But overall ezee are a All in one system so itself is enough for the middle F&B traffic Transaction.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hi Albertus, it's great to see your review here. Thank you for admiring our product and our support team. Regarding your cons, we have integrated with most-used and in-demand accounting software in the industry. In case you have some other preference which is not in our list, please let us know. We will surely look into it. Keep sharing your feedbacks at support@ezeetechnosys.com. Regards, Team eZee.

  • Vijay from Hotel Sapna

    June 2018

    Live support team is excellent always help full. Thanks a lot for the live support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very easy to use you can train a person to use it in just a couple of days and the imp part is the service , Using live support is very easy we get connected live by just a click and the executive always there with a welcome note and there to help you in all your problems and make sure that the query is resolved .
    Live support team is excellent always help full . Thanks a lot for the live support you guys are very friendly and best customer support team .
    three cheers and best luck !

    Cons

    no cons which we faced till now it is working very fine for us lot used many softwares but ezee front desk is really the eziest one very user friendly so no negatives from my side .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Vijay, Thank you for your warm feedback. We are delighted to learn that you find eZee FrontDesk very easy to use. Thank you for appreciating our support team too. We'll surely continue imparting our best services to you. Regards, Team eZee.

  • Ikechukwu from Sun-Heaven Hotel and Resort Lekki

    June 2018

    easy to understand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NO Benefit at the Moment, you tell me

    Pros

    straight forward to understand, the Front desk Chart are so Supportive to Client.
    that makes E-zee soft to stand out in Product wise thank you so so very much.
    Appreciate it Cheers.

    Cons

    Nothing, is just that at some point you get hook up with the softwear.
    so far so good am so Impress with the chart online, so supportive and informative thanks so much

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Ikechukwu, it's great to see your review here. Our 24x7 support team is always at your service in case of anything. Regards, Team eZee

  • Kevin from Eminent Hotel

    June 2018

    Great customer support, through live chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is great for budget oriented or luxury hotel alike, software implementation is easy to use and master and with robust features.

    Cons

    It has complications with the implementation of Malaysian Tourism Tax configuration for online bookings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Kevin, Thank you for your feedback. Addressing your cons, we try to implement all the tax provisions of the respective countries on time, just like we have implemented the provisions of Malaysian tourism tax and even GST roll back. If you're facing any issues regarding the same, please contact our support team at support@ezeetechnosys.com. Regards, Team eZee.

  • Gedi from Villa

    Number of employees: 11-50 employees

    June 2018

    Good PMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy inventory system

    Pros

    we using ezee FrontDesk in about 3 years, great inventory system, and most important can save guest detail. so no need to fill all detail for returning guest.

    Cons

    WIRU and WRD doesn't work sometime, its better to start do develope in FrontDesk instead of extra application. More specific or detail for reporting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hi Gedi, Thank you for your feedback. We are happy to learn that you are satisfied by the operations of eZee FrontDesk. Addressing your cons, we are coming up with new updates of WIRU and WRD on a regular basis to make your work easier. Do get in touch with our support team to get your queries solved. Regards, Team eZee.

  • Ahosan kabir from cozy hotel at KL sentral

    Number of employees: 51-200 employees

    June 2018

    Fully satisfied, the way my agent work is too fast to compared other agent before.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software have lot of easy function to complete the business with easy hotel,

    Pros

    We are using more than 4 property this front desk software because of its function, which is more function able.
    Online support is also best to get help at any time. We love its channel manager too

    Cons

    1. easy room reservation,
    2, inventory manage,
    3, quick night audit way
    4, reservation details list,
    5, back up and restore way, check in check out time, also have many more

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Ahosan, Thank you for feedback. It's great to see that you're fully satisfied with our products and services. We assure you in imparting our best services. In case you have any query, contact our support team who are on their toes 24/7/365 to help you. Regards, Team eZee.

  • Raju from GVK INN

    Number of employees: 11-50 employees

    June 2018

    I liked this software, as support team is always there for you.Siddharth Solanki always helps and re

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Interface between eZee and Accounting software makes it very easy and handy for us to maintain the records.

    Pros

    I get the every statements from this software and The support team always helped me 24/7 to solve my issues immediately. I get the up gradation of the software every month.

    Cons

    Licensing cost for more then few terminals is the concerns. Multiple user license cost is slightly high.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hi Raju, Your encouraging words for Siddharth and support team has been well appreciated. We've kept the best industry standard rates for licensing. However, in case of any query, please feel free to contact your account manager. Best Regards, Team eZee.

  • Karin from Roça Belo Monte

    June 2018

    Happy so far, ease of use mostly and lots of help with the system set-up and many changes on our sid

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, many features, connects everything from POS to PMS, also possibilities to expand into Payroll?

    Cons

    Not enough scope to do personalised templates for documents like invoices, registration cards, welcome letters etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hi Karin, happy to hear that eZee FrontDesk is helping you out a lot in simplifying your hotel business. Regarding the personalized email templates that you mentioned, we do have several available templates from which you can choose. If you have any specific requirements for those templates, please let us know at support@ezeetechnosys.com. We'll come up with the best solution for you. Regards, Team eZee.

  • Ezlia from SRI LANGIT HOTEL

    June 2018

    QUICK RESPONSE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software are easy too used & easy to understand for FrontDesk operations and Finance Department.

    Cons

    The cons for this software is sometimes got problem with WIRU / WRD but eZee team quick solving the problem.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Ezlia, Thank you for your warm feedback. We are happy to know that you find eZee FrontDesk easy. We assure you to continue imparting our best services. In case you have some query, contact our support team who are available night and day to help you out. Regards, Team eZee

  • selvaraj from sri senawang hotel

    Number of employees: 11-50 employees

    June 2018

    WE FIND DIFFICULLTIES IN OPEN EZEE SYSTEM AND THE STAFF FROM EZZEE HELPed US TO SOLVE IT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to use. easy to get advise and guidance from ezee team. smooth operated.

    Pros

    Easy to use.Easy to connect with techical support when facing difficult. Give excellent respond and attention to our question as well. The action is so fast and have a good feedback from them.

    Cons

    No. If there is anything outstanding then we will connect ezee team to solve it.And it will be taken care for sure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Selvaraj, thank you for feedback. We are happy that you are satisfied by the operations carried out by eZee Frontdesk. Also, thank you for praising our support team. We assure you to continue giving our best services. Regards, Team eZee.

  • Samson Lucius from Linawa Hostel

    May 2018

    For the first time i've been used this software of our works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really easy to used,friendly,gives the details reports for our files and thanks to admin Livesupport Ramiz to help me solved one of our problems.

    Cons

    Details of report easy for us to check the amount profit and submit our report to our headquaters.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Samson, Thank you for your feedback. We are delighted to learn that eZee FrontDesk has made your work more organised. Ramiz is surely glad to read your feedback here. In case you have any query, you can contact our support team who are 24/7/365 present to help you. Regards, Team eZee

  • Suresh from Hondaafushi Island Resort

    Number of employees: 51-200 employees

    May 2018

    Really useful to handle the operations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    How to reduce the hospitality works.

    Pros

    configuration setup is user friendly and handling also very simple and need to be more improvements.

    Cons

    options are understandable, certain places the reports are make us bit confuse because we feel the same names are repeat, need few improvements on the reports area

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eZee Technosys, eZee Technosys Pvt. Ltd.

    June 2018

    Hello Suresh, we're glad to see your feedback here. We suggest you to avail online product training to clear the use of each report. On the other hand, our 24x7 support team is always there for your assistance. Regards, Team eZee.

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