eZee Reservation
About eZee Reservation
eZee Reservation Pricing
Pricing scales with number of rooms. For example: Up to 10 rooms: Principal (Booking Engine): $29/month Prime (Channel Manager): $39/month Premium (Booking Engine + Channel Manager) : $68/month Up to 50 rooms: Principal (Booking Engine): $49/month Prime (Channel Manager): $79/month Premium (Booking Engine + Channel Manager) : $128/month Up to 100 rooms: Principal (Booking Engine): $59/month Prime (Channel Manager): $99/month Premium (Booking Engine + Channel Manager) : $158/month
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for eZee Reservation
1 - 5 of 118 Reviews
Nikhil
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2022
Great software bundled with a ton of features
The shift from a traditional operating software that required physical software installation to a new and easy online website hosting is definitely a plus and affordable
CONSGeneral suggestions include better customer care and dedicated managers for our property than a general customer care support
Reason for choosing eZee Reservation
Budget friendly, customizable
Vendor Response
Hi Nikhil, Thanks for reviewing eZee. We are happy to know that you find eZee Reservation helpful. However, we would like to mention that we do assign account manager to each of our customers. Along with that, we provide 24*7 live support via https://www.ezeetechnosys.com/livesupport/ Regards, Team eZee
Replied December 2022
Edmond
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
I has been fine
Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system
CONSintegration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed
Vendor Response
Hi Edmond. We are glad to see your review here. Regarding the cons, we are sorry to hear that you have faced some issues with the integration and it took a longer time. Usually, interface are dependant on information available from 3rd party and so there can be cases whereby the information is not available from the vendor and hence it takes time to complete. We are also working on the how to tutorials for products. They will be added on our YouTube channel as soon as they are ready to be published. You can also check with our support team if they have any gifs/videos created for functions you are looking for. We will be happy to share them.
Replied April 2018
Manoj
Used free trial
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2017
Inventory repeatedly showing as full
Inventory repeatedly showing as full especially doing the peak season. After repeated calls from our customers, we found that on our website the cottages were showing as full, although the inventory was updated. We need to know the reason why this is repeatedly happening, but there is no response from Ezee. After it is addressed, we get a call saying, everything is working well. But, our question is why is this happening repeatedly? No answer. This is obviously hampering our online sales. This lack of transparency and slow speed of communication is limiting us from making any further commitment to eZee. Any request to add inventory is met with - first pay us X amount, then we will take a look... bad show.
PROSNothing
CONSCan't add inventory to back-end software on our own. Insufficient training for our staff. Technical team and customer service are different, so while we speak to one, the other also has to be spoken to - what a waste of time! No online chat support. The software is very poorly designed and does not match the caliber of our website design, it looks rather like a beta version of a college project.
Vendor Response
Hi Manoj, Apologies for the inconvenience faced. We had checked it from our side regarding your query for the rooms and have confirmed that inventory were updated into the system. Also, you were informed on the same to check it from your end but we were not intimated about it then. However, it cannot be speculated; but, we will surely check if it is happening repeatedly, thence, you can always write to us at cm@ezeetechnosys.com. If you require training, please book it here: http://ezeecloudtraining.setmore.com/. We are 24x7 available on online chat, feel free to contact us, we would definitely address your concerns unhesitating. Regards, Team eZee!
Replied January 2017
Samuel
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Value for Money
They can bring in more options and custom based modules according to the needs.
PROSWe being a new Resort, ezee is the first channel manager we installed as price wise seems competitive
CONSTheir older version was user friendly. Current one looks glossy but not comfortable to work with. Ezee does not support day rates/room booking They are unable to give certain rate configuration for our resort as they felt we are asking too much..
Vendor Response
Hello Samuel, Thank you for your review. we're happy that eZee Reservation is making your work easier. Regarding your cons, we would suggest you go through a detailed training of the software, since the new update has been made by keeping your experience and ease of use in the mind. Moreover, we're always working on the update of our software lineage. So your suggestions are always welcomed at cm@ezeetechnosys.com. Regards, Team eZee
Replied October 2018
Manoj
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
User Friendly
Rates Update , Cash Bar Insert
PROSEasy To Learn for new comers , easy to use this system and no need to spend long time to train this system
CONSSome times little slow , and stuck , and please do the system updates on mid night time because you doing afternoon its was busy time
Vendor Response
Hey Manoj, we are delighted that you are happy with the functions of eZee Reservation. About your cons, we would surely check the matter of slow run from our end, but we insist that you check with your internet operator from your side. As far as the updates are concerned, from now on, the updates will be done on zero stand-by time with zero disturbance. For any query regarding this, please contact your account manager. Regards, Team eZee
Replied August 2018
