There is so much functionality. I love that rebooking is so easy as are refunds and amending bookings and payments.

Above all, I want to reach an international audience, which has been improved by fareharbor in an attractive way.

The product more than delivered on this aim and has given some added value boosts through integration with the likes of Google, TripAdvisor etc.

So far so good, happy to use it and great team behind, helping us to improve our business online.

The ability to save a portion of each payment to cover refunds is especially useful.

Fantastic software that seamlessly integrates with your site.

I've felt very valued as a customer with FareHarbor, with issues often being solved within 12 hours. All support staff have been pleasant, and I'm glad I use FareHarbor.

The effectiveness of my systems and processes have been improved by 100. The website design and 24/7 support have been more than expected.

How streamlined, intuitive, and effective the software is designed. I greatly appreciate the ease of checking in customers, along with every step of the customer's experience.

Customer service was excellent for installation and has been great for trouble shooting ongoing issues. Backend of the software is quite intuitive.

I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

Finally, the customer focus and highly responsive account managers and support personnel make this a no-brainer for me to recommend to clients in my business & technology consultancy.

Ease of use (and when it's not, customer service will do it for you). Works on phone, not an app, but with a mobile browser which work great.

The technical support is very efficient and professional, helping in the creation of the products and in the best visibility of the website.

The customer service is fantastic, they implements the functions and help me to get my targets and improve more business with my company.

Personalized setup, excellent customer support, integrates to many OTA (Tripadvisor/Viator, Google Reserve, GetYourGuide) for easy central booking management, free advice to optimize website and more.

I have yet to discover any issues with the software, which could be described as a dislike.

It was easy to use, and the interface was great, very easy to understand and get all the information required quickly and easily.

THe software can be suitable for all activities needs. It is very powerful and you have a quick overview on all the booked activities.

With the myriad of considerations, having such friendly assistance standing by is a great aid.

Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company.

It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

API integrations, free website design, customization of the dashboard and ease of booking for the customer.

We do receive some complains from our customers about extra fee using FareHarbor, but that has nothing to do with the overall experience.

We have been very satisfied with Fareharbor and it's excellent team who are always ready to help us with any changes or questions.

Great, easier booking, reduced staff time dealing with bookings, easy to move bookings or refund if needed.

I can not cancel the whole tour, but need to cancel every customer singular. That means if I need to cancel a tour with 40 people I need to cancel every single customer.

There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required.

They made a awesome website. Besides that, they gave good advice and were always very kind and helpful.

Their unethical behavior of stealing a hosting customer from a referred client.

Their support is second to none and take ownership of your concern the moment they are contacted. This service is the gold standard of Bed and Breakfast websites.

Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what.

They return calls quickly and work hard to resolve any issues. We feel like they are really interested in helping us to be successful.

The smallness of the + you have to click on. As a 67 year old business owner, it is hard for me to see small print, even with my glasses.

Beautiful Website, Excellent Customer Service, Great Bounce Rate.

I feel very good about choosing Innkeeper's Advantage as our reservation and hospitality property management software and would highly recommend it to anyone.

The customer service at Innkeeper's Advantage is spectacular.

Navigation using the control panel. The report generator is very helpful with budget management and planning.

The graphical front end is a blessing and ease of use, so simple to utilize all the cool features in this software.

Unrivaled ease of use with fantastic comprehensive tools.

Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly.

Innkeepers Advantage is perfectly priced. And, with all the new features added, you can tell they are serious about making it the best product on the market.

Its visually very appealing and the graphic design team has a great eye.

We are so fortunate to have found Innkeeper's Advantage as we were setting up a new B&B business.

Very affordable and there's even an option for a monthly marketing package where the team writes blogs and posts on your behalf to keep the website at the top of the google search bars.

Value-added support for my startup BnB to help us avoid marketing that does not bear fruit. Accessible when questions arise.

Ease of use, professional appearance, prompt call back for service concerns, secure banking platform and easy to operate and pull reports from.

I really no not have any cons as of yet. I just started using this software about 4 months ago.

I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping.

Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself.

It's taken us several years to find a property management system as efficient and cost effective as  Innkeepers Advantage.

Our overall experience has been very positive. Their customer service is very responsive and helpful.

I can call them at anytime and they have been there to help me. It is important to solve a problem immediately when it arises.

Innkeepers Advantage is constantly adding new functionality to the product while keeping the cost very reasonable.

We are so fortunate to have found Innkeeper's Advantage as we were setting up a new B&B business. Cindy and her team bring together the right array of skills with in-depth knowledge of the field.

Gorgeous Website, easy to use for guests on all platforms. Extremely stable (no downtime).

The website looks fantastic and inviting. The customer service we receive is excellent.

I love that the details of tracking the details, of reports such as sales, occupancies of each room and house , taxes, gift shop and gift certificates etc. are there at a click of a button.

Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well.

US Dollar

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

LongDescription

Real Time Analytics

Employee Management

User Management

Electronic Payments

Customer Data Management

Multi-Day Booking

Barcode/Ticket Scanning

Payment Processing

Customizable Reports

SMS Messaging

Group Scheduling

Reservations Management

Credit Card Processing

Invoice Management

Mobile Ticketing

Customer Database

Resource Management

Calendar Management

Customizable Fields

Room Booking

Activity Management

Data Import/Export

Promotions Management

Customer Support

Multi-Location

Booking Notes

Online Ticketing

Booking Management

Reserved Seating

Rate Management

Mobile Access

Online Payments

Sales Reports

Channel Management

Vendor Management

Third Party Booking

Event Scheduling

Social Media Integration

Pricing Management

Event Ticketing

Real-Time Updates

Website Integration

Alerts/Notifications

Online Booking

Waiver Management

Reporting & Statistics

Package Creation

Reminders

Seating Map

Group Reservations

Automated Scheduling

Event Management

Calendar Sync

Event Calendar

Multi-Language

Website Management

Discount Management

Central Reservation System

Real Time Reporting

Ticket Reservations

Activities Booking

GDS/OTA Integration

Reporting/Analytics

Point of Sale (POS)

Third-Party Integrations

Inventory Management

Search/Filter

Confirmation/Reminders

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FareHarbor

In Person

Live Online

Webinars

Documentation

Videos

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management, online booking and a gift certificate point of sale (POS) application.


Innkeeper’s Advantage provides a custom website that users can edit to provide real-time information on property type, deals, images, rooms and more. Users can also manage their properties’ room rates in real time by season or specific event and keep track of reservation details.


Additionally, Innkeeper’s Advantage features a mobile booking engine. It also enables users to eliminate double bookings and coordinate their availability calendars on various travel sites such as Airbnb, Booking.com, TripAdvisor, Expedia and more. Services are offered on a monthly subscription basis.


Support is offered via phone, email and online documentation.


 



Multi-Channel Marketing

Multi-Channel Management

Price/Margin Management

Data Synchronization

Reviews Management

Single Property

For Vacation Rentals

Guest Experience Management

Housekeeping Management

Contact Management

Availability Indicator

Extended Stay

Marketing Automation

Revenue Management

Front Desk Management

Availability Management

Billing & Invoicing

Customizable Branding

Billing Rate Management

Drag & Drop

Mac OS

Web browser (OS agnostic)

Monthly subscription starting at $54.95/month.

Pricing based on number of rooms, channels, packages, and add ons.

Contact Innkeeper's Advantage for a custom pricing quote.

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