Fidelity PMS is a hybrid hotel property management solution that caters to large-scale hotels, resorts, bed and breakfasts and hotel chains. Key features include reservation management, guest history, accounting, back office features, reporting and accounting. It can be either deployed on-premise or hosted in the cloud.

Fidelity PMS offers real-time room plans and color-coded graphical charts which help users to make or modify reservations. Hoteliers can enter reservations for individuals, groups, companies and more and create packages with special rates. It also helps them manage guest history profiles and preferences and guest statistics such as arrival and departure dates and number of nights stayed.

Fidelity also includes point-of-sale functionality for multiple users and various currencies. The back office management module includes rate and revenue management, a night audit function and the ability to backup data or restore the system to a previous state.

Support is offered via phone, email and other online resources.

Room plan diagram
Room plan diagram

Room plan diagram

Room status diagram

Room status diagram

Reservation sheets

Reservation sheets

Cashier view

Cashier view

Guest profile view

Guest profile view

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8



1 Reviews of Fidelity PMS

Overall rating

2.0 / 5 stars

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ROSEMARY from ISK INSTITUTE

Type of Property:  Healthcare / Medical Centers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

BAD PROGRAMMING

Pros

ALL I CAN SAY ABOUT THIS PROGRAM THAT I CAN REMEMBER SINCE IT HAS BEEN A WHILE IS THAT IT WORKS, NOT MANY GLITCHES.

Cons

HORRIBLE SYSTEM. DOES NOT HAVE LOTS OF FEATURES. SLOW WORKING PROGRAM. TAKES TIME TO DOWNLOAD AND UPLOAD ANYTHING.

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Displaying 1 - 1 of 1 reviews