All fitli Reviews
1-25 of 112 Reviews
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Lamarr
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
To The Point!!
Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!
PROSEasy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software
CONSWould like Quickbooks integration or additional payment options other than Braintree.
Reason for choosing fitli
Honestly one had a few extra features but (for me) nothing is more important than the relationship that’s established. I don’t feel like a number or like I’m bothering someone to get an answer to my question! Thanks Team Fitli
Reasons for switching to fitli
It would take 24 or more hours to get a response to questions. An overall good service but those response times had potential impact on a sale. Tried the Fitli trial, had a question on the weekend and didn’t expect an answer til Monday. Got a response an hour later. MIND BLOWN That level of service remains consistent!! Love this team!!
Paige
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
A Great Product for the Price!!!
I have had nothing but excellent customer service. Any problem I encounter, I get responses quickly and efficiently. [SENSITIVE CONTENT] has also reached out personally on many occasions. I have also given suggestions for improvements that have been implemented.
PROSI think as a sole employee of a company you are always looking for ways t be economical. This app has saved me countless hours and is affordable for my small business.
CONSThere are some features I wish the app had , such as the ability to purchase more than one item at a time. and the ability to add and remove relationships and make them active or inactive as needed by the admins.
Reason for choosing fitli
price and functionality for my business.
Reasons for switching to fitli
They raised the prices by 200% a few years back and that would have bankrupted my business.
Dana
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great Customer Service
Overall, a great and easy system. I would recommend.
PROSMy favorite feature was the customer service. They were fast and efficient.
CONSThe lack of having an app was to use was kind of a bummer about the software. Also sometimes the sign in process for customers was not always working. I never figured out if it was user error/confusion or the system
Reason for choosing fitli
Customer service. I always felt heard. Other software companies, it was like speaking to a bot.
Allie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Great system has really helped me grow my business
Really enjoy it. I feel like I made a good decision by going with them
PROSLots of capabilities in one place ughhhh
CONSSome functions are confusing or limited
Reason for choosing fitli
Ugh I’m getting tired ok this is super ridiculous
Reasons for switching to fitli
Needed to book classes
Shelly
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Fitli is a great product
I have from day one felt cared for and well taken care of by the staff and support at Fitli. As a brand new business - Fitli has been amazing!
PROSFitli works increibly well for small businesses. It keeps all payments in one place. It helps the clients to do their part by signing up and withdrawing from class. It is a secretary for the owner
CONSThe only pitfalls are when the app is acting up. It can cause mass chaos for clients when the app is down. I think if Fitli would send out emails to all users when issues arise - that would make the business owners responsibility for technical difficulties and answering to confused clients much easier.
Reason for choosing fitli
I wanted to go with a smaller outfit. A more personal connection with the people at Fitli. I felt cared for.
Sandra
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Fitli Is A Great Software System
The ease of transitioning my business and client base over from another software platform was key as well as overall ease of use. Fitli offers very responsive & amazing customer service every step of the way.
CONSI can’t say anything negative about the software or company.
Reasons for switching to fitli
Mindbody hiked their monthly rates & credit card processing rates so rapidly that I had to make a switch.
Katie
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Customer Service Can't Be Beat
It has been wonderful. After my initial trial I did switch to another software to try to save money but ended up returning to fitli because of their customer service. If you have a question or issue they respond quickly and are helpful. They listen to their customers and work hard to create or fix features based on feedback.
PROSThe service cannot be beat. From the beginning fitli provides a 45 minute intro to their product so that you can see firsthand whether their software works for your business. They are incredibly responsive via chat and email when I have a question and additionally are helpful and patient.
CONSI sometimes have a difficult time navigating the software, specifically the personal, professional and business profiles are too much for me. Admittedly, the capabilities may be beyond my needs at the moment (and probably my expertise!)
Reason for choosing fitli
Customer service. They offered all of the features I was looking for: booking, payment, automated reminders.
Reasons for switching to fitli
There was a bug on the website that prevented customers from booking. While I did contact customer service my problem was never resolved.
Dawn
Health, Wellness and Fitness, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
I highly recommend Fitli for your small business
I would and have highly recommend Fitli, my experience has been nothing but great!
PROSThe Fitli software is super easy to use. I used to use another brand that was ridiculously complicated. Fitli is super easy to set up and their customer service is amazing. Both of these things are super important to me.
CONSThere are no cons. I love Fitli, they have been great for me in all ways!
Reasons for switching to fitli
Mind Body was crazy expensive & confusing. They didn't really care about small businesses and even though I started using them from the beginning. It was a happy day when I ditched them and found Fitli. They care about small businesses and you feel like you are getting individual attention for your specific needs.
Patricia
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Fitli a great resource for a small studio
Fitli was a great resource and fills a need that many studios have with tracking, registration, attendance, and record keeping. It continues to improve as time goes on.
PROSFitli gives a cost effective way to manage classes and times and students that, once set up, puts a lot of the hard work to rest. The customer service is very quick to respond and is always polite and helpful.
CONSI would like to have seen a record of what emails were sent to whom by date and be offered a test email. I don't want to have to send an email to myself everytime.
Emily
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Alpha Project
I like how everything is fairly user friendly. I also think their customer service is top notch! If I have an issue or a question about something regarding the platform they are on it ASAP. Very attentive and responsive.
CONSI don’t like how some people have issues often with the APP. We use this platform to book groups and I get complaints about the app failing.
Amanda
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Very happy with Fitli
Overall very pleased.
PROSThe customer service is incredible. Anytime I have a question [SENSITIVE CONTENT] makes me a personalized video walking me through the steps.
CONSCould be more visually appealing. More dynamic coloring etc
Reason for choosing fitli
Was already in place when I bought the studio
Andrea
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Great Value, Excellent Customer Support, Growing Company
The customer service is amazing. They are a small support team, so you know who will answer your questions. They are speedy in their responses, and give very thorough and clear answers. They are very open to learning your company needs and do everything they can to help you problem solve issues. The pricing structure is very reasonable for what you get. While there is certainly room for improvement on certain features (which they are constantly working to add and improve on), the format is clean and easy to use and find things. This is a pretty basic software, but I think the majority of business owners would benefit from using Fitli as long as they don't need something super complicated. Plus, as stated, they have been improving and adding more features... I believe it worth checking out if you thinking of switching!
CONSThere are a few items we asked to add or improve, and many items the Fitli team has already added or fixed. It's a process to prioritize requests, so we understand that as a new and smaller company improvements will take time. Plus, their customer service is so great, (and even though it can be a bit frustrating for us admin) it is worth the wait to see what improvements are up and coming. I know that for our customers it has been a good transition from MindBody (where we were before), but there are lots of requests for Android app (which they are working on). It is a bit confusing to some users at times, but we've been able to help resolve questions pretty quickly.
Cassie
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Easy, Efficient and Awesome Customer Service
Fantastic customer service. When I was trying to decide what to use for my payments and scheduling for my business - they spent time with me in any way I needed. With a demo, follow up questions, etc. Theyre always happy to help and never make you feel like you’re a bother.
PROSThis software helps me organize my business scheduling, packages for my clients, easy payment processes and the reporting and promotions features are easy and useful.
CONSI can’t say there’s much I don’t like, honestly.
Reason for choosing fitli
The ease of use and the affordability.
David
Hospital & Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Best software for personal trainers
Best company I have worked with by far. The staff and owner are excellent people who really try to give you too value for minimum price. Companies like this are very rare.
PROSUser friendly. Easy to set up and even easier for client access. Great way of accounting for and charging for sessions that gives more control and capability to the client while still protecting the trainer from fraud.
CONSNo cons in my experience. Every part of the software was set up to be highly competitive at a low out of pocket cost.
Reasons for switching to fitli
Cost of service at MindBody tripled.
Rachael
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Opposite of Mind Body (A Good Thing, I Swear)
fitli takes so much stress off my life. I don't need to worry about booking clients, processing payments or managing wait lists. Any request I make gets added to the list of updates. I don't know how many clients fitli manages, but I often feel like I am one of only a handful. I am so grateful for their kindness and attentiveness to ensuring that my business prospers through the support of their software.
PROSfitli had me up and running within an hour - that was incredible. No complicated back-end setup, no processing wait times, no complicated procedures. I asked a few questions, agreed to an overview and within 24 hours my website was fully functional and ready for booking., with a no-negotiating-needed free trial. The customer service is exceptional. They not only offer online chats, e-mail correspondence and phone conversations but they also make themselves available to respond to each request, sometimes even in the "off" hours. They are kind, prompt and even, at times, hilarious - because we all need a little hilarity in our lives.
CONSThe business is building, so they haven't figured out everything just yet. While there is a long list of "coming soon" updates, they absolutely prioritize big, unforeseen issues and work quickly to resolve anything that will impede one's business. No Android app is available but the iPhone app is pretty useless for back-end users, so it's not a big deal.
Rachel
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
fitli is perfect my very small business!
Outstanding. So user friendly, personable, kind, cooperative.
PROSI appreciate this software especially when it's time to pay taxes and figure out how much income I earned. It is so easy. There aren't multiple layers of information, it is intuitive, and not far more than what I need.
CONSI don't like all the recent notifications. I don't need to be reminded in advance of classes, or asked if I need help every time I login.
Reasons for switching to fitli
It was way too much of everything, too expensive, and way more than I needed.
Heather
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great fit for my yoga studio!
Fitli has been perfect for my growing yoga studio! It’s simple to use and it keeps me organized. My students also appreciate the easy booking, checkout and class/ appointment reminders. I’d also like to mention fitli’s top inch customer service. Whenever I have a question the fitli team responds quickly with professionalism, exactly how you would want your extended team to support your business.
PROSEase of use and outstanding customer service..
CONSIt gave me an issue for awhile because I didn’t realize it wasn’t properly integrating with the square space platform. Unfortunately, that hasn’t been fixed and the appointment page is not embedded on my site. It works though, so it’s not a huge issue.
Susan
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
excellent software for yoga class scheduling and class management
Excellent because of flexibility of scheduling options and ease of getting help. Software developers were constantly making improvements based on client feedback.
PROSThe ease and availability of help, both a real person for immediate online assistance and ease of scheduling a real person phone conversation. The response was always quick and helpful
CONSSoftware could be confusing for clients due to the way ours was set up in our scheduling calendar
Reason for choosing fitli
Software included the flexibility of organizational set up that we needed plus availability of in person help
Reasons for switching to fitli
More flexibility in scheduling set up
Jolene
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Fitness studio
Fitli is always asking the owner of the software, what they want more of with this software and suggestions and upgrades.
PROSQuick response from customer service, and always really helpful. Easy to use software. Easy to set up
CONSIt would be helpful if you could put multiple products in a shopping cart. Right now you can only purchase one package at a time.
Reasons for switching to fitli
Too expensive. And not personable
Marcus
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great product for gym owners/trainers
It's important to have an automated system when running a business. Especially gyms, we need to be able to keep track of everything.
PROSCustomer service is quick and helpful. Easy for clients to schedule sessions.
CONSWould like an app for the phones. Would like to be able to change price, session count, and anything needed without having to remove and reset whole package.
Connie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
The best software
These guys have been with me since the day we opened the studio, we did once look around to see if there was something cheaper and for the money and support, there isn't another software on the market that does what Fitli does.
CONSNothing - we absolutely love the product
Jay
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Isokinetic Speed Dev Review
Ive been through 6-8 booking softwares before I met Fitli, I was skeptical at first, I went through hell with the past softwares and lost control of and clients. With Fitli, I managed to control my clients and "book and pay" on the spot, From summer 2017 to summer 2018, I have doubled revenue from a low single digit to a double digit monthly income! This could not have been done without the easy access of FITLI. Parents love it, and so do we!!
PROSUser-Friendly mobile app! Parents love it
CONSNothing bad to say here, everything about this software is great
Laura
Professional Training & Coaching, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Efficient and simple
Best decision I could have made when choosing my scheduling software
PROSThe customer service has made it so easy and answered every question I have had. I am on the go a lot and don’t have time for tedious scheduling. This has been user friendly for me
CONSThe app has been a bit of a challenge for my clients
Reason for choosing fitli
Best overall
Jamey
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Small wonder
I'm happy using fitli
PROSIts user friendly and their in house team rocks Great for small entities and those planning to grow
CONSMaybe some level of video class streaming in the future. Just an ask
Bryson
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Fitli is legit.
It allows me to easily manage my business from various platforms at anytime.
CONSWish the app had more updated features and could be more personalized to each company.