Five Star
About Five Star
Five Star Pricing
Contact Five Star Hotel Software for pricing details.
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Most Helpful Reviews for Five Star
1 - 10 of 10 Reviews
Cam
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Five Star Survey
great experience. Easy to learn as a new user.
PROSVery easy to use and learn. Also able to double book the same space on the same date.
CONSOnce, an event is deleted it will not be retrievable.
Erica
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2018
Great software
Easy to use, has accounting features built in, has POS system built in, interfaces with Expedia and booking.com, etc.
CONSWould like to have a customer loyalty program built in to track our frequent stayers and members of our loyalty program. Would like an option to have a room allotment for FIT reservations that would be automatically dropped 30 days prior.
Gary
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2018
These people do not understand the meaning of customer service
I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.
PROSThis is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality
CONSThe sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.
Leo
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
Fivestar
We would experience glitches from time to time, maybe once or twice a month. Overall, great product for posting bills.
PROSIt did not take too long to learn. I found it very simple and easy.
CONSItems could easily be deleted, without being prompted.
Karen
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
Great program
Five Star is a program that you can learn in just a matter of one day or so.
PROSIt's faster to book an event using Five Star program. Pretty much direct to the point.
CONSIt takes time to run the daily or financial reports.
Stefania
Verified reviewer
Education Management, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2019
Not Worth the Money
Extremely poor and filled with negative emotions. Very bad
PROSNothing—it is very expensive and not very easy to use. I’d like for it to integrate with my MINDBODY online software, but it doesn’t.
CONSIt’s very expensive, does not integrate with MINDBODY online, the data integration was not done correctly and customer support does not listen to extenuating circumstances
Reason for choosing Five Star
The mobile phone feature
Reasons for switching to Five Star
Perkville did not have a mobile phone option
Shun
Computer Networking, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed September 2020
Easy to learn. We took advantage of the Five Start Lite
Certainly good for small places requiring a simple system. Bigger business might want to consider alternatives instead.
PROSSimple system, easy to learn and implement Its a relative small company compare with others but it has enough information provided on their website. The two tiers is good. Helped a very small inn to setup with Five Star Lite, take advantage of this cheaper version.
CONSSystem performance is slightly on the slow side. A bit long to generate report Hope they have better Support service; Cost is a bit high consider the support we got and consider this is a small company
Gita
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
The title says it all!
Nice!
PROSThis is definitely a five star PMS system!! I absolutely loved this software and I have used so so soooo many softwares before and this has got to be my favorite!
Enkeleda
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
A pleasant method to save at the spots you purchase at!
This framework saved my staff costs by eliminating the need to have deals specialists looking out for the finish of the telephone to take reservations. Simultaneously, made my staff more useful by empowering them to zero in on errands past the everyday running of the business.
PROSStraightforward framework, simple to learn and execute Its a general little organization contrast and others yet it has sufficient data given on their site. The two levels is acceptable. Assisted a little hotel to arrangement with Five Star Lite, exploit this less expensive variant.
CONSI detested how I was unable to discover numerous spots I had trusted would be enrolled into the Fivestars program.
Jennifer
Primary/Secondary Education, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
An enjoyable way to save at the places you buy at!
Easy interface and easy system to use. The system allows for quick and easy access to what’s needed to redeem points earned, etc…
PROSThis is such a great app/software. I can receive May rewards from the places I buy thing at the most and receive fun and enjoyable freebies along the way!
CONSI disliked how I couldn’t find many places I had hoped would be registered into the Fivestars program.