Frontdesk Master is a cloud-based property management solution (PMS) designed to manage bookings for hotels, hostels, rentals and apartments. In addition to its core PMS features like guest, staff and reservation management and booking forecast, it also provides an integrated channel manager and booking engine to manage the booking lifecycle.

Frontdesk Master directly connects with third-party booking platforms like Hostelworld, Expedia, Agoda, Airbnb and Booking.com. The Booking Engine allows users to create online room pages with customizable and multilingual room descriptions, booking terms and photo galleries. Bookings made through any channel or source are directly updated into a single calendar. An automated email is sent to both guests and admin upon booking and payment confirmations.

Additional features include multiple rate management, channel assessments, email customization, live chat between guest and reception and Google Maps integration. Pricing is based on the number of current reservations.

Dashboard
Dashboard

Dashboard

Bedview calendar

Bedview calendar

Booking summary

Booking summary

Housekeeping

Housekeeping

Reservation view

Reservation view

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



5 Reviews of FrontDesk Master

Overall rating

5.0 / 5 stars

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Showing 1 - 5 of 5 reviews

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Joab from Carrolls Gifts / Spire Hostel Dublin

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating.

Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.

Pros

It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.

Cons

Sometimes the system gets slow to respond some functions.
Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2018

It made our everyday operation so much easier

It helps us really a lot in our everyday operation.

Pros

The support is very fast. There are a lot of useful tools for us. They are working on new tools constantly.

Cons

Some things are slow sometimes. The software updates aren't taking place at the best times, but I guess it has a reason.

Review Source: Capterra

Jonny from Hostel Connect

Ease-of-use

Value for money

Customer support

Functionality

February 2018

As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS

Pros

The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.

Review Source: Capterra

Ari from Santiago Backpackers

Ease-of-use

Value for money

Customer support

Functionality

February 2018

I feel you get good value either you use all the features or just the basics

better control, better reporting

Pros

integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation

Cons

it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected

Review Source: Capterra

Alberto from On The Road Hostel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

It fits for my hostel's needs

Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.

Pros

I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!

Review Source: Capterra

Displaying 1 - 5 of 5 reviews