FrontDesk Master Software

FrontDesk Master Software

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About FrontDesk Master

Frontdesk Master is a cloud-based property management solution (PMS) designed to manage bookings for hotels, hostels, rentals and apartments. In addition to its core PMS features like guest, staff and reservation management and booking forecast, it also provides an integrated channel manager and booking engine to manage the booking lifecycle. Frontdesk Master directly connects with third-party booking platforms like Hostelworld, Expedia, Agoda, Airbnb and Booking.com. The Booking Engine allows users to create online room pages with customizable and multilingual room descriptions, booking terms and photo galleries. Bookings made through any channel or source are directly updated into a single calendar. An automated email is sent to both guests and admin upon booking...

FrontDesk Master Pricing

USD

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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FrontDesk Master User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 11 reviews

Joab

Verified reviewer

Company size: 201-500 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating.

Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.

Pros

It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.

Cons

Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.

frodo

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Not sure where I´d be without it

It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically.

Pros

Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely.

Cons

Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things.

Felipe

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

8/10

We have the full package (PMS, CM & BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement

Pros

Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ

Cons

Overbookings in virtual rooms when availability is running out, and duplicity in items on POS

Reasons for switching to FrontDesk Master

Value for money

Toni

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Best Reservation System and Channel Manager in the Hostel Industry

The best experience as far as reservation systems go.

Pros

It is the most user friendly system we have used during our 30 years in business. The Dashboard and reporting was phenomenal. A reservation system designed for Hostels and not a Hotel system trying to figure out how to make it work for a hostel!. The system was constantly being updated. The training for the Front Desk Staff took less than 2 hours. The support was professional and almost instant! I loved being able to manage my revenue from anywhere in the world literally from my phone.

Cons

I can't seem to fault FDM in any way. If there were issues they were sorted out immediately.

Reasons for choosing FrontDesk Master

I met Lior in Nazareth at a hostel conference and he convinced me!

Reasons for switching to FrontDesk Master

Bulky, old fashioned and not cloud based. Very expensive too!

László

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Game changer to our business

We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them.

Pros

This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed.

Cons

Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch.

Jonny

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS

Pros

The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.

Toni

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Best Reservation System and Channel Manager in the Hostel Industry

Excellent, dynamic reservation system for the hostel industry.

Pros

Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry

Cons

did not integrate with our food and beverage system, nor our accounting software.

Reasons for choosing FrontDesk Master

Price!

Ari

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2018

I feel you get good value either you use all the features or just the basics

better control, better reporting

Pros

integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation

Cons

it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected

Hayim

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2021

Easy to use and lots of functions

Good hulpdesk,

Pros

Easy to use, lots of reports, Chanel manger work very good,

Cons

Not always can be customized to your needs

Reasons for switching to FrontDesk Master

Front desk master work better with hostel/hotel

Alberto

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

It fits for my hostel's needs

Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.

Pros

I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!