Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.

It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.

Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.

It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically.

Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely.

Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things.

We have the full package (PMS, CM & BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement

Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ

Overbookings in virtual rooms when availability is running out, and duplicity in items on POS

We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them.

This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed.

Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch.

The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.

Excellent, dynamic reservation system for the hostel industry.

Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry

did not integrate with our food and beverage system, nor our accounting software.

better control, better reporting

integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation

it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected

Good hulpdesk,

Easy to use, lots of reports, Chanel manger work very good,

Not always can be customized to your needs

Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.

I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!

Very complete, support is there when you need it

It covers a lot of aspects deeply needed, and they keep working on adding new features every trimester.

Mobile could be improved (and already began)