Wonderful to have reservations & trust accounting in the one system- We love it!
Our business moved from 2 systems (reservation & trust accounting) to the one with Genkan. This was a huge project for us to embark on having to move bookings, payments, users, fifty properties etc , from 2 systems to one. It was (as expected), a very bumpy road for us at the start. It was difficult to grasp the method in which Genkan collates & processes information entered at setup level , and how this is applied later on at a working / operational level and in sync with how our booking agency operates. Two months down the track and we are loving it! It has been fantastic having the reservations and trust accounting all in the one spot. We can now appreciate the difficult setup time and how this enables the system to work seamlessly. Alot of our processes are now automated which is FANTASTIC! We may be looking at taking some more properties on our portfolio as a result of this. It may be to too soon to tell, but at this stage we think the system (and new Genkan website that came with it) may be generating more bookings for us. We had a training mananger that trained us each week for about six weeks which was invaluable. If we did this again with the knowledge that we have now, I would suggest to Genkan that they set out to gain more information on the new client in how the agency is setup etc and perhaps have their development team do some of the setting up as part of the overall service. Although we are somewhat technically savvy- I would think that for those who are not, the setup could become daunting without the adequate support