GENKAN is a cloud-based hotel and property management solution for small, midsize and large businesses. It caters to hotels, holiday rentals, short-term rentals and real estate. Primary features include an online booking engine, customer relationship management, housekeeping, maintenance management, channel management and marketing tools.
Other features include reservation management, reporting, trust accounting, inventory management and business intelligence reports. The software allows users to assign properties and commission levels to agents and resellers. It also helps them manage rental calendars. The channel-manager module is compatible with various holiday-rental channels including Airbnb, Booking.com, HomeAway, Stayz and Resonline. The software also offers integration with WordPress.
GENKAN offers native mobile applications for iPhone and Android devices. Support is available via phone, online chat, case submission, training videos, webinars and a knowledge base. The software is available in Spanish, German, Portuguese, Italian, Chinese and other languages.
Joyce from Queenscliff & Coastal Holiday Bookings
Our business moved from 2 systems (reservation & trust accounting) to the one with Genkan. This was a huge project for us to embark on having to move bookings, payments, users, fifty properties etc , from 2 systems to one. It was (as expected), a very bumpy road for us at the start. It was difficult to grasp the method in which Genkan collates & processes information entered at setup level , and how this is applied later on at a working / operational level and in sync with how our booking agency operates.
Two months down the track and we are loving it! It has been fantastic having the reservations and trust accounting all in the one spot. We can now appreciate the difficult setup time and how this enables the system to work seamlessly. Alot of our processes are now automated which is FANTASTIC! We may be looking at taking some more properties on our portfolio as a result of this. It may be to too soon to tell, but at this stage we think the system (and new Genkan website that came with it) may be generating more bookings for us.
We had a training mananger that trained us each week for about six weeks which was invaluable. If we did this again with the knowledge that we have now, I would suggest to Genkan that they set out to gain more information on the new client in how the agency is setup etc and perhaps have their development team do some of the setting up as part of the overall service. Although we are somewhat technically savvy- I would think that for those who are not, the setup could become daunting without the adequate support
Savan from ITCMD
I connected with Tom and Meredith back in May of last year after seeing several of Tom's signs scattered throughout the East Sacramento area. Because I was heart set on finding a home in that area,
rahul from acc
Real Estate Property Management Software
Neri from HamoRent
We have been using Genkan for 2 and half years now and its revolutionised our business. Accessing the business anywhere as well as monitoring the Trust Account, Genkan is the the 1 stop shop for all our needs.
A few cliches in the system which I'm sure one day will iron out in terms of things like viewing in date order and learning the specials but overall a great product.
It's always improving and advancing far beyond our expectations and if I could ask for 1 improvement it would be a more friendly support system.
John from ecocrackenback
Great support backup and training
Allan from Montville Real Estate
I have purchased the business, Montville Real Estate with the Genkan system in place for our holiday bookings.
This system offers us all that we need for offering great customer service to our holiday clients. The communication system is excellent and allows us to monitor the payments and ensure that all is running smoothly. With book and pay online option activated, Genkan provides our clients with options as well as ensuring that payments are made on time.
We would have preferred a full trust accounts system however we are forgoing this preference in order to have an easy to use, email friendly, pay online system that has property management capability. All in all a good system that we would recommend as there are no systems available that do what Genkan does.
Sian from Ocean Blue Coastal Retreats
Genkan has changed the way we operate our business to such an extent that we have been able to remove 70% of our administration and automate what we do. This has allowed us to grow our business almost 100% since the installation of the system 12 months ago.
The product is extensive and there are many areas that we still have not come to grips with and there are some restrictions for our business but overall the product suits our needs.
Would love to see some clearly defined support notes and better initial training to assist in setup as it can be quite daunting.
Max from Max Justice Real Estate
The Genkan property management system preforms very well in both holiday booking and permanent management areas of our business model delivering timely client management and communication for owners, tenants and guests.
The splendid support from the Genkan team is possibly the aspect that I appreciate the most.
Christie from Snowy Mountains Holiday Centre
Genkan bought our reservation business into the 21st century! Our website now has live availability data and the ability to accept real time reservations online. Genkan manages all our customer and property owner communication automatically, and has some very powerful email and SMS marketing capabilities that are really impressive. My favourite part of Genkan is the account management. Once set up, Genkan will manage all the ins and outs of your trust account with just a few clicks of your mouse! No more slaving over owner statements every month and agent accounting is a breeze! Speaking of agents, they also love that we use Genkan because it gives them the power to sell our properties online! A win win all round!
Deb from Bremer Bay Accommodation
This program has saved my sanity.
I was seriously thinking of selling the business as it was taking up a lot of my time and cross over of using a manual spread sheet for the bookings and not to mention the number of phone calls and emails I received I was constantly attached to either the computer adjusting etc or the phone.
Now the ease of booking and paying online and the automated emails have saved me and I am now once again enjoying the business.
Thank you Genkan for all your help and efforts.
I look forward to a continued relationship with you and also the new enhanced programs to come.
Best of luck
Deb La Rosa
Bremer Bay Accommodation (WA)
Glenn from Discover Niseko Japan
The ONLY property management system that does it all, sensational accounting, owners love it, the new Iphone app is great and having travelled the world looking for it .. it was in Australia
Phillip from Moreton Island Real Estate
Our move to GENKAN has made us more productive and increased our bookings.
The functionally met all our requirements, was easy to install and well supported. The features that have benefited us most are, bookings and availability, trust accounting and reconciliations, owner access, marketing and surveys.
CRAIG from CLIFTON BEACH REALTY
We have been using GENKAN for over 4 years now and are very impressed with the product. It has streamlined our business. The booking engine is a well though out program and has allowed us to automate the booking process. It has reduced our office time dramatically. The team at GENKAN are always looking for ways to add additional features to the product and take note of requests from their users.
We will be using GENKAN whilst we are in the accommodation industry.
Helen from Ningaloo Reef Holidays
Having tried 4 property management software programs over the past 7 years of operating my business is was an absolute blessing to find ONE programme that was dedicated to the management of Holiday Homes. As this is a very different business model to hotels, Bed and Breakfast, motels or holiday parks...there was nothing on the market that ticked all the boxes for individual property owners, housekeeping management, maintenance management, bookings, automation of communication, and most importantly ACCOUNTS!! All other PMS software on the market seemed to be real estate based, or hotel based, but nothing that sung out for all aspects of our industry of Holiday Home Accommodation. I have only just scratched the surface with the available functionality with this programme, so I am looking at the growth ahead with some great relief, in the knowledge that both the system and my business will evolve together. The only thing that I personally would have loved to have from the system is a printable manual (or a separate disk) so that during the learning and setup stage I could have had a reference manual 'on hand' which took me step by step through the process of getting set up and up and running. I found that by having youtube video, help button, messenger, and phone support all a bit disjointed for 'me'. and confusing as some of the 'help button' information was out of date or not there (obviously functionality has been added along the way but not all the 'help' added with it)......some others may have found that the process of setup and training easier, but for me (as I work alone) I found it hard. I needed something with a step by step, hand holding... more a Genkan for Dummies approach!! Other than that. LOVE this software and I have renewed vigor and enthusiasm for my business and the future ahead, because of Genkan.
Dave from Events in the Vines
Highly recommend Genkan to prospective users. All round great performer that is designed to get the most out of your business.
Very robust software with more features constantly being introduced. Combines a booking, accounting and property management system into one package, which is exactly what our business requires.
Integrates with payment systems and SMS notification.
can be customised to user requirements
Iframe architecture has some limitations.
Ian from Lantern Thredbo Apartments
Excellent all round system for managing holiday lettings and trust accounting with a strong focus on marketing and customer communications. Dynamic system with constant updates and changes coming through so it is evolving to meet market changes.
Strong Web Marketing features
Streamlined owners accounting processes
Flexible rates structure and booking controls
Constantly updating and improving the product
Plenty of features to make property management processes easier.
Customer Communications features
Reporting filters need improvement for date searches and sorting
Danny from MyCoastline Holiday Rentals
We have not look back since installing Genkan giving us more time to develop our brand and grow our business as Genkan takes care of all our administrative needs in one easy to use software package.
Intergrates well into exiting web sites
Many useful applications
Ability to scan and store documents or images to particular user
Colin from Discover Stradbroke Real Estate
It'll save you time and money, and give your staff, owners and users a clean experience.
Try it out!
The defining thing about GENKAN is that it covers all your bases. No need to subscribe to Console and Yes Bookit, then upload backwards and forwards.
GENKAN provides built in Trust Accounting, real time bookings, web integration and an owners section with real time transparency.
User Friendly front end for booking, and heaps of property management back end for cleaners, owners, consultants etc.
Continual upgrades of modules, these guys listen to operators and to what they need.
No channel management as yet - but its coming.
Glenn from Discover Thredbo
Totally revolutionised our business
Bookings and Reservations
email marketing - better than Mail Chimp
Property Inspector - better than any other
Surveys - better than survey monkey
I cannot think of anything detrimental to say
Response: GENKAN, GENKAN
Date: December 2012