Guest Tracker by TCS Hotel Software is a cloud-based and on-premise property management solution for hotels, resorts, hospitality and lodging companies. Primary features include billing management, reservation management, online booking and reporting.

Other features include housekeeping, core accounting and guest relationship management. The reservation feature provides single step reservation, package rates, email confirmations, group reservations and deposit management. The online booking engine allows guests to view availability calendar and takes their bookings.

The reporting feature provides occupancy reports, revenue forecasts, campsite status and charts and travel agent commissions. Guest Tracker offers integration with Quickbooks.

It is offered in a one-time payment option. It is compatible with Windows 7,8 and 10. It also offers a mobile compatible application. Support is offered via email and over the phone. Other help options are FAQs and PDF resources.

Booking chart
Booking chart

Booking chart

Calendar

Calendar

Point of sale screen

Point of sale screen

Table reservations

Table reservations

Night audit options

Night audit options

Mobile bookings

Mobile bookings

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



9 Reviews of Guest Tracker

Overall rating

4.5 / 5 stars

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Erin from Continental Inn

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

We have been using Guest Tracker for many years and it works well for our needs.

Pros

It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Cons

I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Review Source: Capterra

Jessica from Vacations Kelowna

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Easy to use system, majority of the features are well thought out and work well.

It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Pros

I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Cons

The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner.

The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest).

Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

Review Source: Capterra

Angie from Madewood Plantation Mansion

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I have used Guest Tracker software for over 15 years now with no issues.

Pros

Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Cons

Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

Review Source: Capterra

Mike from Castle Pines Golf Club, Inc.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Excellent support team and representatives work hard to understand our business.

The ability to manage our accommodation side of the business, including planning and reporting.

Pros

The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Cons

There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.

Review Source: Capterra

trena from spinner fall lodge

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

they have always been very helpful and correct any issues right away

Pros

it is very user friendly for any age group to use, from younger generation to older...the support from them is very fast and efficient

Cons

it does lack some flexiability in the pos system for the restaurant, like transferring tickets from server to server

Review Source: Capterra

Melissa from Custom Touch Village

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Frank and his team has been very responsive and always there to help when asked.

Pros

The system is very user friendly and easy to operate. We love the Unit Chart and the many ways to sort information.

Cons

Lack of being able to do Monthly billings on the 28-29-30 and 31st.
Reports needs to export to Excel

Review Source: Capterra

Peter from New England Hospitality

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Property Management Software that serves the smaller independents well

Manages six hotel operations and cloud based no need for servers at each property

Pros

Good support network and a company that is willing to have the developers grow the software for you.

Cons

Software works wonderfully -- really nothing I can say bad about it does what it is supposed to support will work to make it better

Review Source: Capterra

Vanessa from The Plaza Suites

Type of Property:  Other

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Useful

Pros

We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection.

Cons

The only cons I can think of is the overall appearance of the software, it could use a makeover or update.

Review Source

Wendy from Rocky Point Properties

Ease-of-use

Customer support

March 2015

Guest Tracker

What a GREAT system Guest Tracker is to track your guests from start to finish. People do not realize until you sit behind the desk of a reservationist, just how much work is involved. Having one system that can be utilized for the reservation(s), the security deposit, the payments, the linens, the dockage and other very important items connected to the guests stay is the best. I cannot speak highly enough for the sales and support team that Guest Tracker has also. They are there when you need them!

Review Source: Capterra