About GuestSuites

Guest Tracker by TCS Hotel Software is a cloud-based and on-premise property management solution for hotels, resorts, hospitality and lodging companies. Primary features include billing management, reservation management, online booking and reporting.

Other features include housekeeping, core accounting and guest relationship management. The reservation feature provides single step reservation, package rates, email confirmations, group reservations and deposit management. The online booking engine allows guests to view availability calendar and takes their bookings.

The reporting feature provides occupancy reports, revenue forecasts, campsite status and charts and travel agent commissions. Guest Tracker offers integration...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

6 Reviews of GuestSuites

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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August 2020

Tim from Anchor Inn & Cottages

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Best Reservation Software by FAR!!

Overbookings are gone with the linking processes of today! We are so well pleased with Guest Suites!! We feel it's by far, the best system ever!

Pros

The ease of the set-up, the operation and the maintenance of this software, I find to be exceptional to any others I have used - far above them!! The customer service is exceptional, no doubt; it's the best that I've ever dealt with!

Cons

There's really nothing that we dislike about this system because we are able to pull any reports we need, with ease.

Reasons for Choosing GuestSuites

Same reasons as above - best for what we needed.

Reasons for Switching to GuestSuites

We switched to have ease of pulling reports that our owner needed or wanted, as well as the ability to link with other media outlets for bookings.

August 2020

Julie from Availability Online

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Versatile Software with Great Support

Pros

We have been working with [SENSITIVE CONTENT HIDDEN] from Guest Suites for over 12 years. They are great to work with and have continued to provide a software that is effective and easy to use for our customers. Guest Suites is also pro-active when it comes to making improvements and releasing new features. One of the things I like most about the company is if you have a question they are always very quick to pick up the phone or respond to your email.

Cons

It would be great if Guest Suites could push min. night stay requirements to the Availability Online booking engine. But this is a feature that would only be used by a small portion of Guest Suite's users.

April 2018

Vanessa from The Plaza Suites

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Useful

Pros

We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection.

Cons

The only cons I can think of is the overall appearance of the software, it could use a makeover or update.

August 2020

Marina from Marina Inn & Suites

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Guest Tracker

The support team is my favorite part, Anytime you upgrade your computer they are there to make sure you do not have anytime down on your software. Also the software is easy to operate and helps with turnover in staff training.

Pros

The ease of use of this software and the support team has been great, Anytime you have a question or need an upgrade they answer you questions within minutes.

Cons

I do not have any complaints, The program is simple to use a perfect fit for my 18 room hotel.

Reasons for Choosing GuestSuites

The ease of the program and pricing.

August 2020

Mike from SiteMinder

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Versatility meets modern functionality!

Pros

We are an integrated technology partner of the GuestSuites platform. What I love about the platform is how they have combined a modern, cloud PMS with the versatility of a PMS that brings organization to properties from traditional hotels and resorts to VR, Condo, B&B, and campgrounds. Combined with SiteMinder ChannelManager, the GuestSuites platform defines how a next-generation PMS creates time and money-saving opportunities for users. Finally, I have worked with [SENSITIVE CONTENT HIDDEN] for three years, and he is always responsive and helpful to partners and customers.

Cons

The improvements we hear about are mostly around improved reporting and data insights. I think the biggest issues come from when propoerties are moving off of an older, legacy system, which makes the learning curve a bit steeper.

August 2020

SONNY from Shift4 Payments

Company Size: 1,001-5,000 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Features to secure payment information

[SENSITIVE CONTENT HIDDEN] and his team treat each of their customers like they are the only one which is outstanding!

Pros

I like that the software works well with the Shift4 gateway product and allows users to secure critical payment data in a PCI-compliant manner.

Cons

There is nothing that I don't like about this product.