GuestSuites Software

GuestSuites Software

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About GuestSuites

GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilities. The platform’s features include online booking engines, reservations, restaurant and retail POS, accounting with QuickBooks integration, and a Shift4 credit card integration gateway. GuestSuites booking engine is a full 2-way integrated solution that integrates seamlessly into an organization’s website with visual settings that match the company’s branding. The online booking engine enables hotels, resorts, and B&Bs to show availability, and take bookings and inquiries. Users can customize the guest reservation request forms, capture credit...

GuestSuites Pricing

Contact TCS Systems for detailed pricing information.

Starting price: 

$150.00 per month

Free trial: 

Available

Free version: 

Not Available

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GuestSuites User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 6 reviews

Tim

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Best Reservation Software by FAR!!

Overbookings are gone with the linking processes of today! We are so well pleased with Guest Suites!! We feel it's by far, the best system ever!

Pros

The ease of the set-up, the operation and the maintenance of this software, I find to be exceptional to any others I have used - far above them!! The customer service is exceptional, no doubt; it's the best that I've ever dealt with!

Cons

There's really nothing that we dislike about this system because we are able to pull any reports we need, with ease.

Reasons for choosing GuestSuites

Same reasons as above - best for what we needed.

Reasons for switching to GuestSuites

We switched to have ease of pulling reports that our owner needed or wanted, as well as the ability to link with other media outlets for bookings.

Julie

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Versatile Software with Great Support

Pros

We have been working with [SENSITIVE CONTENT HIDDEN] from Guest Suites for over 12 years. They are great to work with and have continued to provide a software that is effective and easy to use for our customers. Guest Suites is also pro-active when it comes to making improvements and releasing new features. One of the things I like most about the company is if you have a question they are always very quick to pick up the phone or respond to your email.

Cons

It would be great if Guest Suites could push min. night stay requirements to the Availability Online booking engine. But this is a feature that would only be used by a small portion of Guest Suite's users.

Vanessa

Company size: 201-500 employees

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2018

Useful

Pros

We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection.

Cons

The only cons I can think of is the overall appearance of the software, it could use a makeover or update.

Marina

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Guest Tracker

The support team is my favorite part, Anytime you upgrade your computer they are there to make sure you do not have anytime down on your software. Also the software is easy to operate and helps with turnover in staff training.

Pros

The ease of use of this software and the support team has been great, Anytime you have a question or need an upgrade they answer you questions within minutes.

Cons

I do not have any complaints, The program is simple to use a perfect fit for my 18 room hotel.

Reasons for choosing GuestSuites

The ease of the program and pricing.

Mike

Company size: 501-1,000 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Versatility meets modern functionality!

Pros

We are an integrated technology partner of the GuestSuites platform. What I love about the platform is how they have combined a modern, cloud PMS with the versatility of a PMS that brings organization to properties from traditional hotels and resorts to VR, Condo, B&B, and campgrounds. Combined with SiteMinder ChannelManager, the GuestSuites platform defines how a next-generation PMS creates time and money-saving opportunities for users. Finally, I have worked with [SENSITIVE CONTENT HIDDEN] for three years, and he is always responsive and helpful to partners and customers.

Cons

The improvements we hear about are mostly around improved reporting and data insights. I think the biggest issues come from when propoerties are moving off of an older, legacy system, which makes the learning curve a bit steeper.

SONNY

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2020

Features to secure payment information

[SENSITIVE CONTENT HIDDEN] and his team treat each of their customers like they are the only one which is outstanding!

Pros

I like that the software works well with the Shift4 gateway product and allows users to secure critical payment data in a PCI-compliant manner.

Cons

There is nothing that I don't like about this product.