GuestPoint software


20 reviews(4.0/5)
20 reviews(4.0/5)

GuestPoint by Centium Software is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other smaller properties. It offers a hybrid deployment model for Windows devices.

Designed primarily for small and midsize property owners, GuestPoint helps property managers oversee their front desk operations, online bookings, financials, maintenance and more. GuestPoint’s reservation interface offers drag-and-drop functionality, and the software also provides modules for accounting, housekeeping, guest relationship management, task lists and more.

The calendar-style layout provides detail about current and future bookings. The online booking page is mobile responsive and integrates with social media sites, which helps users to manage their business’ website and other online presences.

Pricing is per month. Support is offered over the phone and via email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

20 Reviews of GuestPoint

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  • Jackie from Shellharbour Village Motel

    Specialty: Motel

    Number of employees: 2-10 employees

    May 2018

    Everything you need, and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    nothing is complicated, and support is always on hand if needed. The information given to Motels on this program is great. You can run almost any report so easily, and making Reservations / check ins /check outs are quick. Guests don't need to stand around while you do a multiple process .

    Cons

    Nothing! Thank you

    This review was submitted organically. No incentive was offered
    Review Source
  • Frank from RevMax Pros

    Number of employees: 1 employee

    September 2017

    Entering rates is very tedious and hard to manage.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of access. Fairly simple to use.

    Pros

    Easy of access, cloud based so can be accessed from anywhere. Menus are nicely laid out. Has good potential but has some problems.

    Cons

    Unable to update all room types when changing rates if some rooms are sold out. Rate field is blank if the room is sold out...so if the room reopens via cancels, it will default to the wrong rate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • hanson from peppinella motel

    Specialty: Motel

    Number of employees: 11-50 employees

    June 2017

    easy to use but expensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to learn/ have most of the function you need
    we use this sofeware to monitor the phone call made in the room

    Cons

    just work on computer base not for Ipad/mobile
    compared to the other products you will see it is very high price

  • Gita from Hotel Management

    Specialty: Hotel Management Company

    Number of employees: 2-10 employees

    December 2016

    Great for new hotel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used this hotel management software as a first time play and let me just tell you, hands down the best software! It's super simple and easy to use and by far the most affordable software out there for new time hotels. Would definitely recommend!

    Pros

    Easy to use

  • Sid from SIDHAL

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    December 2016

    My review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It's hard to navigate around the software and find things

    Pros

    It's like other software
    It is not different from other ones
    It is pricey for this product

    Cons

    It doesn't give profits & loss

  • Brin from Ruxford hotel

    Specialty: Hotel Chain

    Number of employees: 51-200 employees

    November 2016

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love customer service. Cost friendly too! Fantastic product

    Pros

    Easy to use

    Cons

    None

  • Theresa from Inn at Port Gardner

    Specialty: Independent Hotel

    March 2016

    Great Customer service, perfect set up for our Inn

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    What we truly appreciate is that when we have a question or concern, they act on it. We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system.
    simple to use, very good training and easy to navigate.

    Cons

    If we do have a question or concern it is taken seriously.
    we would like to see an addition to the system for meeting space that would work a bit better than we have currently. However, they did create something for us that has worked well for booking our meeting space.

  • Walter from Ocean Crest Motel Oak Island NC

    Specialty: Motel

    February 2016

    Be careful if you buy this software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The actual reservation portion (take reservations, check-in, check-out) is easy to use.

    Cons

    The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this.

    In addition the credit card processing is a nightmare. They use NMI as the credit card gateway and NMI uses a "time initiated settlement". NMI is unable to allow a manual settlement of the batch so reconciling between GP and NMI requires a great deal of manipulation (primarily if you have on-line-booking). If the sales team would have been honest with us, we would not have bought this system. During the sales cycle, everything will work for you, after purchase "good luck". The credit card situation is the biggest problem and requested GP to allow another credit card processor to write an interface (replacing NMI) and were told "they will not do it and have no plans to do it". This is even after their tech support people agreed that NMI's method of settlement does not work properly for the hospitality industry.

    Finally, the customer support team does not advise other customers if a problem occurs on their software. We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made. After it was fixed for us, we contacted other users who unknowingly had the same issue but were never told about it and it was still working improperly. When the encounter a major bug, they need to contact all their customers.

  • Tim from The Mantissa LLC

    Specialty: Independent Hotel

    September 2015

    GuestPoint - Benefits far outweigh costs.....

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    GuestPoint is perfectly suited for medium to small properties. It provides a fully functional cost effective solution for your property management requirements. Centium Software has hit a homerun with a user-friendly PMS that is virtually ready to go right out of the box. Set-up and customization is minimal. Linkage to you website for web based bookings is seamless. With a background of over 30 years in Corporate America's Customer Service Management, I can honestly say that Centium's GuestPoint team is second to none. Their Sales Staff is personable and well versed in every aspect of the software's functionality and can handle any issue that may arise. Additionally, their Technical Service Department is incredibly responsive with a get-it-done attitude, no matter how minor or intricate the issue. Currently there is no comparison when it comes to value versus investment.

    Cons

    I have yet to discover a negative that has not been addressed by Centium and their GuestPoint Staff.

  • Emily from Stout's Island Lodge

    Specialty: Condo Hotel

    September 2015

    Didn't live up to any of my expectations.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Probably nothing at this point. It's only appeal is that I already paid the set up fee and my staff knows how to use it.

    Cons

    Probably the worst software I have ever worked with for a small property. The software is slow on any internet connection and is incredibly counter intuitive in some important aspects (like financial reporting and guest statements). They claim it can replicate the convenience of a cloud-based software, but this simply isn't true. Additionally, the support team is friendly, but sometimes it takes days for problems to be resolved that really don't warrant that amount of time. A contributing factor to this is that it is not truly 24-hour support--you have to call during very specific hours to solve more technical problems and glitches (our system was down for almost 24 hours because only one team could fix the issue--which was that room charges were not showing up on rooms). Hotels are a 24 hour/7 days a week business--we need our support to be too. I could probably go on, but hopefully this is enough to convince you to look elsewhere.

  • Danny from Coffee House Apartment Motel

    Specialty: Motel

    July 2015

    Simple, easy to use and great support team

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This the 5th motel in 7 years that I have changed the PMS to GuestPoint. I can honestly say that I have used a lot of different systems in the 20 years in hotels and motels and GuestPoint has not only made things easier, but allows those who are out there using their product to really give the advise on how we need things to work. I am someone who is always sending in ideas for the next update and it is always cool to see them added or implemented and then getting the benefits from the changes.

    Cons

    Obviously nothing as I continue to change over each property as I take over the property.

  • Leo from Daunt's Albatross Motel

    Specialty: Motel

    April 2015

    Great! Besides Minor Issues

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like how easy it is to use. I like working with siteminder and they work with them.

    Cons

    It crashes when I go to put in group reservations. This is very frustrating.

  • Ellie from Captain Pips Marina & Hideaway

    Specialty: Resort

    February 2015

    Great system!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We checked out a few systems before we went with GuestPoint. A major factor in choosing this system were the staff at Centium Software west coast office. They impressed us with their dedication and professionalism and have gone above and beyond in assisting us. They helped us get the system set up and continued to help us as we learned how to use it and fixed our many mistakes for us. The GuestPoint system has enabled us to increase our business by connecting us through our channel manager to all the online booking sites. We couldn't imagine not using it now!

    Cons

    Really the only thing we don't like is having to deal with the head office in Australia. The 14 hour time difference is a huge head ache. Luckily though, the west coast office can assist with the majority of problems.

  • Sharon from The Valley Inn

    July 2014

    GuestPoint does it all!

    Ease-of-use
    Quality
    Support

    Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need. Centium Software¿s customer service has exceeded our expectations from day one.

    Review Source: Capterra
  • Jill from Berkshire Hills Motel

    March 2013

    Ease-of-use
    Functionality
    Quality
    Support

    My property is located in a quaint Massachusetts College town in the Berkshires with 21 rooms. I have a BS Degree in Hotel Mgt and 30 years with independents as well as chains, Omni, Sheraton and Holiday Inn. I did I great deal of research and demos before I chose Guest Point and I am glad I did. I wanted something that was user friendly (to learn and manage), had great support with quick response time, was affordable, had auto emails to guests, channel management integration, easy to implement, easy to manage rates, had housekeeping functions, had great guest history capabilities and statistical information. I am more than pleased with the customer support. Response is fast and effective. I like having a system that has both a sync mode and web mode. I was pleasantly surprised with the revenue maximizer function. Guest Point has increased my revenue and made daily operations run much more efficiently.

  • Don from Rocky Resort Motor Inn

    March 2013

    Ease-of-use
    Functionality
    Quality
    Support

    We are a 29 room Beachfront Inn which also has an award winning steak house onsite. Before using GuestPoint, we were using an older DOS based software. We moved to GuestPoint a few years ago because we wanted an easier system to use, that also integrated web booking functionality. It was the right choice for us. GuestPoint is very easy to use, and it laid out very logically. We have found Centium to be very responsive to the users, taking their input very seriously and using it to constantly improve it. Implementation was fast and easy, and the Centium staff was there all the way. Getting used to dealing with a new system is always an adjustment, but in the case of GuestPoint it will be a switch you will be very glad you made. In fact, you will probably kick yourself for not making the switch sooner, I know I did! If you are anything like us, GuestPoint will make a world of difference in running your property. Your business will run more smoothly and profitably, and everything is accounted for. Training our staff was a breeze and training new staff takes about 30-60 mins for them to get there head around Guestpoint. Since implementing the web booking functionality we have increase of our occupancy by 10.5% and the feedback we are getting back from our guests is great, about how easy it is to make their bookings now. The automated emails and text messages is a great function, reminding guest that they have booking in the next couple of days and reminds them that if they are not going to make it, to cancel the booking and giving you a chance to sell that room and not being left with an unsold room.

  • Denis from Follansbee Inn

    March 2013

    Ease-of-use
    Functionality
    Quality
    Support

    We purchased GuestPoint after operating under a different system for several months. Our prior system did not make real time reservations, potential guests could only "request" a reservation. The transition was seamless, and our rep was wonderful in training us and helping to get everything working just right. We are a larger than normal B&B, having 18 rooms. GuestPoint helps us to maintain control and to keep reliable records. It functions well with third party reservation sources as well. Follansbee Inn wholeheartedly recommends GuestPoint.

  • Hans from Obertal Inn

    February 2013

    Ease-of-use
    Functionality
    Quality
    Support

    We are a 27 room Inn in Leavenworth, WA that has been operating since 1984. Current owners purchased the hotel in late November 2010. We have been live on GuesPoint since January 1, 2013 and very much like the system. It is very user-friendly and has enough bells and whistles to allow for sophisticated tracking of a variety of statistics. This enables us to base decisions on data rather than gut feeling. The support we have received from GP has been nothing short of excellent and we very pleased with all the help they have provided. Two items in particular that are of great value to us is the Revenue Maximizer, which allows a business to automatically increase rates on all platforms when certain occupancy thresholds are achieved. This used to be a tedious manual job that took a lot of time, so most of the time we didn't do it. The increase in revenue from this feature alone is paying for the monthly fee. The second is their online booking capability and the dynamic package building on the booking page. We have increased our "Other Revenue" by 30% in the two months we have used it. We are selling tripple the amount of pre-ordered beer packages than we did before this system upgrade. As you can tell, we are very pleased with the decision to upgrade and look forward to a long and prosperous relationship.

  • Don from Rocky Resort Motor Inn

    May 2012

    owner

    Ease-of-use
    Quality
    Support

    very highly recommended

    Pros

    very easy to use and teach staff how to use

    Cons

    still have some small requested changes to need to be made but only minor

    Review Source: Capterra
  • Richard and Chelie from The Sage N Sand Motel

    May 2012

    HIGHLY RECOMMENDED "GuestPoint has changed how we do business"... The Sage N Sand in Moses Lake,WA.

    Ease-of-use
    Quality
    Support

    WONDERFUL! Our business has prospered and blossomed because of Centium GuestPoint. From the moment Karen Baele (sales department) and the Centium support team entered The Sage N Sand our life and our employees lives has become so much less complicated and pleasant! I'm going to say one more time "HIGHLY RECOMENDED!"

    Pros

    Centium GuestPoint software has totally changed us and how we manage our business! Less paperwork/More organization and has cut book keeping costs in half! Manages housekeeping/Assures employee accountability and prevents employee theft. On line booking has never been easier for us and for our customers. GuestPoint has provided us with a booking page that links directly from our website and community page, this has increased our business immensely! GuestPoints comfort and ease to Audit/Control Statistics/Rates and Inventory on and off property is wonderful! The customer support/setup and training is OUTSTANDING! "HIGHLY RECOMMENDED!" GuestPoint has changed our lives! CAN'T SAY ENOUGH!!!

    Cons

    We have had GuestPoint up and running for a little over 6 month....... Absolutly NO disappointments or complaints! It truly has changed our business and our lives!

    Review Source: Capterra
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