--- title: "Guesty Lite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Guesty Lite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Guesty Lite is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / [Guesty Lite](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/) / Guesty Lite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/alternatives/) # Guesty Lite User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 548 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 428 reviews (78%) - 4 stars: 87 reviews (16%) - 3 stars: 15 reviews (3%) - 2 stars: 7 reviews (1%) - 1 star: 11 reviews (2%) ### Most mentioned pros - Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. - What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. - Guesty for Hosts powerful all in one tool makes things simple for managing guest messages, income reports, and more. ### Most mentioned cons - Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. - Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. - Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. ## Guesty Lite customer reviews Showing reviews 1-25 of 548 (page 1). ### Guesty is excellent! - Overall rating: 5/5 - Reviewer: Frederick M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Very good experience! I made the right pick. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Channel management features. I have booked on AirBNB, VRBO, Booking and my Website and it keeps everything organized. #### Cons Some new features on Booking.com makes me have to go to both websites. The service is defintely focused on AirBNB of all the different websites that it supports. #### Reasons for choosing Guesty Lite It was the best fit for my business and came highly recommended with youtube influencers. --- ### Recommend For New Hosts - Overall rating: 4/5 - Reviewer: Alexis S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Over all, Guesty has been a super big help with managing my properties. The platform is easy to use, easy to add automations, and at a good pricepoint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests. #### Cons Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock. #### Reasons for choosing Guesty Lite Pricing and did not have to book a demo first. #### Vendor response Hi Alexis, We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth. Thanks! The Guesty Support Team Replied October 2024 --- ### Guesty: Overpromising, Under-delivering, and Unethical Billing Practices - Overall rating: 1/5 - Reviewer: Diego R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons. From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them. The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness. When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid. Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services. Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say. #### Cons > Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap. > Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities. > Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb. > Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system. #### Reasons for switching to Guesty Lite I initially considered switching from **Hostaway** to **Guesty** because they promised several features that Hostaway didn’t have. To minimize risk, I decided to keep using **Hostaway** for my 40 properties and tested only one property on **Guesty**. Thankfully, this strategy paid off. When I discovered that Guesty was not delivering on their promises and continuously stalling, the impact on my operations was minimal. Their delays and dishonesty made me realize that staying with Hostaway was the better decision, avoiding a larger operational disruption. #### Vendor response Hi Diego, We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. The Guesty Customer Experience Team Replied November 2024 --- ### Great feature set, good value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Overall very positive - good set of features that work well and take the effort out of listing a house(s) on multiple rental channels. The feature set compares well with others in the market and *if* the Airbnb ranking booster works (I'm not sure it does yet, but here's hoping!) then it's worth going for YP over anything else out there just for that. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the automated message function which I use for automated booking, check-in and check out messages. I has saved me a lot of time and works brilliantly! I like being able to sync prices from Airbnb to Booking.com (with a % markup to account for higher Booking.com fees). The rating booster and auto-snooze seem like good ideas, but unfortunately I haven't seen any improvements in my ranking since I started to use. #### Cons The timeline only seems to pull in a few entries at a time before needing to make another network request to load some more - this results in repeatedly seeing the little YourPorter icon when scrolling through timeline. The UI is also bit clunky/not very intuitive to use. #### Reasons for switching to Guesty Lite Smoobu did not offer timed automated responses so was no good for timing a checkout message for just after my guests checked out (it messaged them at 7am instead!). --- ### Guesty For Hosts- WORTH EVERY PENNY - Overall rating: 5/5 - Reviewer: Andy A. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been fantastic!! love the platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that everything is consolidated into a few pages. Everything you need is either in the Calendar, Messaging, or Menu screens #### Cons I'd like to see better text integration. I'd also like more control over custom charges (ex: pet policy) #### Reasons for choosing Guesty Lite I liked the way Guesty was setup and organized --- ### Best in Class everything for a reasonable price - Overall rating: 5/5 - Reviewer: Uy T. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered YourPorter saves so much time and it just works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated Messaging is killer. Truly flexible in so many ways. For the price this is the only app where you can sms guests and your team. #### Cons Improved website templates and booking widget would seal the deal #### Reasons for switching to Guesty Lite Lodgify advertised everything but lacked the depth of Lodgify. For example, with YourPorter, you can schedule automated messages any day, any time. With Lodgify, you're set to their schedule. YourPorter also exports full details to iCal so I can integrate with Zapier and my Rental Lock Automator. Lodgify's iCal export has so little data, it's basically useless. --- ### Love the software it just has some major hiccups with booking.com - Overall rating: 3/5 - Reviewer: Austin D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Being more hands off of the business and automating it as much as I can. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Amazing when it syncs perfectly like it does with Airbnb #### Cons Love the software it just has some major hiccups with booking.com and doesn't have as many direct integrations as other platforms #### Reasons for choosing Guesty Lite Cheaper, did a lot of the same stuff and integrated with pricelabs/turnoverbnb (sort of) --- ### Short-term hosts, start with Your Porter App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allowed me to combine my previous use of multiple apps. #### Cons The user interface should be a bit more inviting and user-friendly. #### Reasons for switching to Guesty Lite This app does way more than hospitable/smartbnb does. --- ### Great value and simple interface, good app - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Intuitive interface, good value for money, only charges per listing and allows you to list each on multiple sites (AirBnB, VRBO), income reports are easy and convenient #### Cons Glitches often when trying to change nightly rate from app, doesn't sync with AirBnB instantaneously, doesn't offer as much flexibility of when it can send automated messages, doesn't sync reservation changes with AirBnB. #### Reasons for switching to Guesty Lite Price; it does all the same important things that I needed about as well for a fraction of the price. --- ### Easiest way to manage your STR - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The simplicity. So easy to manage and communicate with guest with just a click of a button. I love how I can sync my cleaners calendar to mine. #### Cons As of now, I haven't disliked anything! #### Reasons for choosing Guesty Lite I was reffered by multiple investors who mentioned great things about this platform! --- ### Guesty for Hosts has made my life easier - Overall rating: 5/5 - Reviewer: Dawn Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered So far so good. I like the synced calendar. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it keeps my rental reservations on one calendar and syncs my 3 platforms. #### Cons It is not as user friendly as I need at times. #### Reasons for choosing Guesty Lite I only had 1 listing and other channel managers had a minimum number of listings in order to be able to be used. Guesty had a free trial. #### Vendor response Hi Dawn, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Replied March 2024 --- ### User friendly, easy to understand and efficient - Overall rating: 5/5 - Reviewer: Frederic M. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered I am quite happy about the product, its simplicity and also about the responsiveness of the support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - The message automation module is really efficient and saves many hours. - The possibility to send a reminder by SMS to the helpers is really helpful to keep the operations running smoothly. - Another feature that I found really impressive was the website builder. It takes less than 5 minutes to have a professional-looking website. Yet, it remains powerful as almost every section can be adjusted manually if needed. - There is an app that is similar to what you experience when using your web browser. So you don't need to re-learn everything. #### Cons The navigation between sections can sometimes take 1 or 2 seconds. Nothing too critical but it would be even better if it was slightly faster. Some features also are missing such as the support of multiple languages for the website but I have been told that it's on the roadmap so it should not be a problem anymore. #### Reasons for choosing Guesty Lite I contacted all the supports from Beds24, Eviivo, and YourPorter. Only 2 out of the 3 answers and both were really fast, as they replied within 1 business day. I didn't get any answer from Eviivo so it was eliminatory. What made me choose between YourPorter and Beds24 is the interface and the simplicity to use it and to get familiar with it. Although Beds24 is really powerful and do more, the learning curve is long and tedious. Finally, price wise YourPorter is the most competitive. So it's also a plus. --- ### The best all rounder platform for managing a handful of properties - Overall rating: 5/5 - Reviewer: Virginia K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, this platform has assisted me to start out in managing Airbnb properties and has taken away some of the worries I had about making this happen for myself. I am pleased with my subscription so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The best thing about Guesty for Hosts is the way each requirement is clearly labelled and has been laid out in such a way that you cannot forget to add crucial information before listing. I also really like the instant connection to Airbnb particularly, to ensure listings are available as soon as possible after changes have been made. #### Cons I would really like Guesty to consider making the calendar easier to operate. Especially rate sets! They are such a pain and when they cross over, it can be tedious making changes to the dates. #### Reasons for choosing Guesty Lite The reviews made it clear that Guesty For Hosts would be more suitable for me due to the large following it has by people who are in my position. --- ### The best way to streamline comms with guesst and cleaners - Overall rating: 5/5 - Reviewer: Sam D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered An invaluable tool for str managers. Couldn't live without it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Unified messages and booking orchestration w guests and cleaners #### Cons Mobile app is a little slow and janky, but it gets the job done #### Vendor response Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team Replied December 2024 --- ### Lack of Customer Service Makes for an Abysmal Experience. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered ABYSMAL. Find another service to manage your property(ies). #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The automated messaging and integrated in box is about the only thing this software has going for it. #### Cons AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone. --- ### If you don't use YouPorter App, you are wasting time and money. - Overall rating: 5/5 - Reviewer: Michelle N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I now have more time to do other things thanks to Your Porter App. I no longer need to write out a message for every single guest and remember to send them and I don't have to organize cleaning staff because YourPorter App does all of that for me. Using YourPorter App has given me the freedom to be able to leave town and still run my business efficiently and effectively. I highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YourPorter App does everything I need it to do and then some. I originally signed up because it would push my AirBnB rates to Booking.com automatically and that was all I was going to use it for. However, the auto-messaging system has proven invaluable. I can tailor messages and have them sent at specific times and on specific days. This feature is incredibly useful because I can send my lock box code at a specific time, thereby preventing guests from unexpectedly showing up and trying to check in early. I can also schedule all commonly sent emails, such as thanking them for booking, sending directions to our place, a message the next day asking if they settled in Ok and if they need anything. Guests love that I check in with them and I never forget to do so, thanks to YourPorter App. With the teammates feature, you can add teammates and assign them tasks such as cleaning, and is such a valuable portion of the software that I could not do without it. I can organize all my cleaning staff and have them clean when they need to and I never need to remind them because YourPorter App automatically does that for me. It can also let them know when we have check-ins and for how many guests so they can set up the continental breakfasts for them. The income report is also a great addition. There are so many features that I am still discovering all of them and how to implement them to my best advantage. #### Cons A written FAQ would be good. However, the support staff are very quick to answer when you have a question. --- ### Simplifies our Business - Overall rating: 5/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Very good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how its synchronized all our listings and made it easy for us to get reservations across platforms. #### Cons Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile. --- ### Very good management app for multiple properties - Overall rating: 5/5 - Reviewer: Diego N. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered My porter app saves me so much time every week by centralizing my Vacation Rental business. This app does everything for you, auto messages on every step of the guest process. If you click all of the right buttons, and fill in all of the right information, you can truly automate (and personalize!) your host experience. I would recommend my porter app to all of my friends starting Airbnb’s. Very affordable monthly charge for the time you save, and peace of mind knowing you did not forget anything! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My porter app saves me so much time every week by centralizing my Vacation Rental business. This app does everything for you, auto messages on every step of the guest process. If you click all of the right buttons, and fill in all of the right information, you can truly automate (and personalize!) your host experience. I would recommend my porter app to all of my friends starting Airbnb’s. Very affordable monthly charge for the time you save, and peace of mind knowing you did not forget anything! #### Cons Set up time could be easier at times. Maybe in app classes on how to unlock more features would make the app more worth the $29/mo. --- ### Poor Support and Integrations - Overall rating: 3/5 - Reviewer: Jacob M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered It was not a good experience and will probably be switching soon. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Guesty for Hosts does the minimum well, but there are other better products out there for less money. #### Cons Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level. #### Reasons for choosing Guesty Lite Recommendations from others. #### Vendor response Hello Jacob, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Thanks, The Guesty Team Replied July 2024 --- ### horrible customer support - Overall rating: 2/5 - Reviewer: Tyler T. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros easty to use and sync with reservations. #### Cons This company is a nightmare, I am currently using them and will stop once my annual membership is done. This is my second year with them and didn't have issues until last year when i renewed my membership. They have a horrible customer service team that takes weeks to get problems resolved. You cannot speak to anyone over the phone as they only have an email support team. I have been having billing issues with them for the damage protection and they have been double and triple charging me. Taking over $2,000 out of my account when only supposed to take $500. I am currently dealing with this issue for the 3rd time going on 4th time as I see another pending $1,000 they are attempting to charge. They end up having to refund me and takes forever to investigate the amount overcharged and then issuing the refund. I'm beyond pissed at this point - I am actually writing a complaint. Think twice before working with this company. Cheap but not worth the headache. --- ### Downhill features do not work customer service doesn't fix the issues or respond for days/weeks - Overall rating: 3/5 - Reviewer: Amanda M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right??? #### Cons Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created. #### Reasons for choosing Guesty Lite Financial reporting --- ### Guesty - Overall rating: 5/5 - Reviewer: Tamara D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Difficult to reach customer service, usually there is a 48 hour delay in response because you can only reach someone via email. With high turnover of rentals and need for clarification on critical issues, it would be good to have a chat or contact number #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great integration for managing multiple listings #### Cons The cost doubled this year which is quite a lot for a small business.Damage protection is good; however 21 day limit for short term rentals for coverage makes it difficult to book longer stays and usually I lose bookings when they have to book multiple times --- ### Guesty for Hosts - Overall rating: 5/5 - Reviewer: Destony F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty for Hosts is very user friendly channel manager. The platform offers many great features, but some of my favorite are the automated messaging, review, cleaning sscheduling system, and website builder. #### Cons When using a channel manager, some platforms limit your capabilities via their platforms, that is the only downdraw I can think of at this time. #### Reasons for choosing Guesty Lite Reccommendation from a fellow host. --- ### Features are great but the app has some bugs - Overall rating: 4/5 - Reviewer: Olivia S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I would recommend Guesty for Hosts! The foundational capabilities are so helpful when managing reservations on multiple platforms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website. I love the message templates and automated messages. These are more robust than Airbnb's message templates. #### Cons There are some bugs in the user interface, especially on the app. Some screens don't display correctly and there are a couple quirks but they are usually easy to figure out. My biggest complaint is how slowly the app takes to load sometimes.The feature I wish they had was being able to allow co-hosts to the CMS. VRBO doesn't allow cohosts so if I could add a co-host to Guesty it would solve a lot of problems! --- ### Frustrated! - Overall rating: 2/5 - Reviewer: Steve H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Forced to migrate when they purchased MyVR. The past 8 months has been a loosing uphill battle. The software if full of glitches, processes are not logically developed. I feel Guesty is programers amature hour. It appears they use there money to make sure google search puts them on top of the list instead of using the money to build a solid platform. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Integration with VRBO was next to impossible. #### Cons The Software if full of glitches. Nothing works as it should. Poor customer support. #### Reasons for choosing Guesty Lite None, I trusted MyVR's recomendtation. #### Reasons for switching to Guesty Lite MyVR shutting down, Guesty talked a good game. But poor on delivering sound product. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/reviews/?page=2) --- Guesty Lite Reviews, Pros and Cons - 2026 Software Advice