--- title: "Guesty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Guesty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Guesty is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) / Guesty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/guesty-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/guesty-profile/alternatives/) # Guesty User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 485 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 358 reviews (74%) - 4 stars: 60 reviews (12%) - 3 stars: 20 reviews (4%) - 2 stars: 12 reviews (2%) - 1 star: 35 reviews (7%) ### Most mentioned pros - I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. - One of the biggest strengths was the reporting capabilities, especially with the upgraded features, which provided valuable insights into portfolio performance. - Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. ### Most mentioned cons - Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. - Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; - Distribution was inconsistent, and channel integrations — particularly with VRBO — created syncing issues, listing discrepancies, and booking confusion that required constant manual correction. ## Guesty customer reviews Showing reviews 1-25 of 485 (page 1). ### Guesty Experience - Overall rating: 5/5 - Reviewer: Elisa E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy using guesty and the integrations it has with other apps. It’s been improving so much over the past months! and I also love the support it gives when I contact them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The connectivity with other apps and how they synch really well together. I like to use Guestyapp to manage the information safely for my guests too #### Cons messaging - it’s a bit too complicated to find how to message each guest, because of all the columns it creates in the same page #### Reasons for switching to Guesty we were growing and we needed a better way to organize our properties #### Vendor response Hi Elisa, Thank you for sharing your thoughtful feedback with us. We are delighted to hear how much you enjoy using Guesty, along with our app integrations, seamless connectivity, and customer support. Supporting your business as it grows is our top priority, and we appreciate your note regarding the messaging interface. Feedback like yours helps us continuously refine and improve our platform to better serve you. We look forward to continuing to build a strong, trusted partnership with you. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Excellent experience. I recommend it. - Overall rating: 5/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I would certainly recommend it to other hosts without a doubt. It has supported our growth and opened great avenues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent platform with constant improvement. It is our third PMS since we started the company and it is the one that has been more comprehensive and stable to accompany our portfolio growth. #### Cons Since the offering is so broad, sometimes the focus is on the new shiny thing vs strengthening the core offering. #### Reasons for switching to Guesty Needed a better platform to support our growth #### Vendor response Hi Daniel, Thank you for sharing your thoughtful feedback with us. We are glad to hear that Guesty has been a comprehensive and stable partner in supporting your portfolio's growth over time. We also truly appreciate your honest note regarding our core offering versus new feature development. Feedback like yours helps us keep our priorities aligned with what matters most to our hosts. We are committed to continuously strengthening our platform so we can continue to earn your trust and support your business for years to come. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Worst customer support ever - Overall rating: 1/5 - Reviewer: EDWARD C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Worst investment ever #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software is good but if you have an issue expect no customer support for weeks literally for weeks, you will lose booking and money . #### Cons Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT --- ### Stay away from Guesty - Overall rating: 1/5 - Reviewer: Rick S. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Support is really horrible and that's not acceptable when you're trying to run a business. I've added payment processing and their price optimizer and have lots of issues with both. It seems products are not properly QA tested before they go to market. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The integrations work well and the UX has improved over time. The rest of the platform is average at best. I would not use this as your PMS. Way too many issues and when you need support, you can't get a response. #### Cons I've been on Guesty for 4 years and have added their Pricing Optimizer and Payment Processing over that time. I currently have nearly $25k stuck in their payment processing that for some reason, will not payout to my associated bank account. Over the last 2+ days, I have contacted multiple support channels using their ticketing system, phone and chat. I talked with a support rep who said my issue would be escalated and....nothing. I've also reached out to our Account Exec via email, who did respond with a suggestion to contact another rep, and that rep has not responded. A software is only as good as it's support staff as sooner than later, you will have an issue. Guesty is not worth it. #### Reasons for switching to Guesty They sold to Guesty and were suggested to move to. #### Vendor response Hi Rick, Thank you for taking the time to share your detailed feedback. We’re truly sorry for the frustration you’ve experienced, particularly regarding the delays with your payouts and the difficulty in getting timely support. We understand how critical this is to your business, and we sincerely apologize for falling short. We also appreciate your acknowledgment of the improvements to our integrations and UX, though we recognize there is still significant work to be done to meet your expectations. Please know that your concerns are being taken very seriously. A member of our team will be reaching out to you shortly to better understand your situation and work toward a resolution as quickly as possible. We value your long-standing partnership and are committed to improving both our platform and the support we provide. Sincerely, The Guesty Customer Experience Team Replied April 2026 --- ### Scalable Platform That Supports Growth and Operational Control - Overall rating: 5/5 - Reviewer: BJ H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. #### Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. #### Reasons for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. #### Reasons for switching to Guesty Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). #### Vendor response Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Honest review from a power Guesty user - Overall rating: 5/5 - Reviewer: Njål E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. #### Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. #### Reasons for choosing Guesty Premium product with really good customer success teams. #### Reasons for switching to Guesty They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of. #### Vendor response Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Going for Guesty - Overall rating: 5/5 - Reviewer: Susan D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. #### Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. #### Reasons for choosing Guesty We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value. #### Reasons for switching to Guesty We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else. #### Vendor response Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### One of our favourite vendors - Overall rating: 5/5 - Reviewer: Eran B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall almost everything that I tried to do was possible quite easily. This isn't taken for granted. Thumbs up! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Guesty is very open to feedback. Their API is reliable and feature-rich. They also have plenty of useful integrations. #### Cons The financial side needs some love and care - especially around bulk editing of taxes and fees but the team assured me that it is coming. #### Reasons for choosing Guesty It has the most modern interface and most dynamic AI of the options we compared. There's room for improvement on the hotels front. #### Vendor response Hi Eran, Thank you for taking the time to share your feedback with us. We are glad to hear that you find our platform easy to use, our API reliable, and our interface modern. Building a trusted partnership with you is our top priority, so we really appreciate your constructive input regarding bulk editing for taxes and fees. We are actively working on improving this area to make managing your financial processes much seamless for you. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### So sad to say goodbye - Overall rating: 5/5 - Reviewer: Star B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My best experience was being able to dig into the advance reporting and identifying booking trends... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used Guesty for several years to manage our short-term rental portfolio, and it was a great platform for what we needed. Guesty provided the tools to efficiently manage our properties, and the platform was consistently evolving to keep up with the needs of the vacation rental industry. One of the biggest strengths was the reporting capabilities, especially with the upgraded features, which provided valuable insights into portfolio performance. We are no longer using Guesty simply because we no longer manage short-term rentals, not because of the platform itself. Overall, Guesty was a great solution for managing and growing our STR portfolio, and I would recommend it to other property managers looking for a robust PMS. #### Cons The basic reporting is not my favorite because I am an analytical person and need to have an insight on the overall picture. #### Vendor response Hi there, Thank you so much for taking the time to share your feedback with us. We are truly glad to hear that Guesty was a valuable partner for your short-term rental portfolio over the years and that our advanced reporting tools provided you with the insights needed to track your business trends. While we miss having you as a customer, we completely understand your transition away from short-term rental management and wish you the absolute best in all your future ventures. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Guesty API - Overall rating: 5/5 - Reviewer: Yolanda M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been working with guesty since 2017 and I've had the opportunity to see how this company has grown. As a software engineer I've always received support from technical team, although they are always open to our improvements suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like must about Guesty is their API. Having I'm a Software Engineer this API brings a lot opportunities of customization for every Guesty feature. #### Cons Guesty does not have a open sandbox environment to allow developers make tests without affecting real data of our customers. #### Vendor response Hi Yolanda, Thank you for your review and for being a valued partner with us since 2017. We are glad to hear that our API and technical support team have helped you build custom solutions over the years. We also appreciate your feedback regarding an open sandbox environment, as insights from software engineers like you help us improve. We value your long-standing trust in Guesty and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Replied October 2026 --- ### Guesty Review - Overall rating: 5/5 - Reviewer: Manuel M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive. The platform centralizes our operations, automates many of our processes, and helps manage multiple channels efficiently. There is still room for improvement in certain areas, but overall it has been a reliable tool for scaling our property management business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Monthly updates always looking to add new features. Instant connectivity with OTAs to secure no double bookings and also the onboarding process as well as support. What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective. #### Cons I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports. #### Reasons for choosing Guesty We chose Guesty because it offered the most complete and scalable solution for professional property management. Its automation tools, channel integrations, unified inbox, and financial features were significantly more robust than the alternatives. #### Vendor response Hi Manuel, Thank you for sharing your feedback and for choosing Guesty. We’re glad to hear that our frequent updates, OTA connectivity, support, and especially the Owners Portal have helped bring transparency and efficiency to your operations. We appreciate your honesty regarding Guesty Accounting. We understand the challenges with tax setup and automated owner reports in Mexico, and we’ve shared your input with our product team as we work to improve these features. It’s great to know Guesty has helped centralize your processes, automate daily tasks, and support your growth across multiple channels. We’re grateful you selected Guesty over other solutions and remain committed to helping you succeed. Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Guesty Feedback - Overall rating: 5/5 - Reviewer: Rose P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Guesty for 3 years and it's good overall, reliable, and continues to meet our needs well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Guesty has a friendly and intuitive user interface that makes managing listings simple, & efficient. #### Cons The inconsistency I find in terms of financial analytics causes confusion and affects decisions also #### Reasons for choosing Guesty Because we like how easy it is to use and support our needs #### Vendor response Hi Rose, Thank you for sharing your experience with Guesty! We’re glad to hear that our intuitive interface has made managing your listings simple and efficient, and that Guesty has been a reliable solution for your needs over the past three years. We appreciate your feedback regarding the inconsistencies in financial analytics and understand how that can impact decision-making. Your insights are valuable, and we’re continuously working to improve the accuracy and clarity of our analytics tools. We’re happy to know that Guesty continues to meet your needs and remain a solution you trust. Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Disappointed and other words I cannot say. - Overall rating: 1/5 - Reviewer: Victoria M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was great until we tried to start connecting to other sites other than airbnb. SO far been a lot of wasted time and no results or explanation as to why we cannot connect to the OTA'S #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The people are very nice, I think if the system worked like it should it would be useful but right now we are losing time and money because your team cannot fix our connection issues with VRBO. Since we connected with guesty our booking are in the tank. I do not know if that is because we are connected to guesty or what. WE are seeing high increases around us but we are not increasing bookings and I cannot explain why. #### Cons we still are not connected to VRBO after 3 weeks. Now I am having trouble connecting to booking.com. #### Reasons for switching to Guesty We thought you would offer better support because we have bought into all your products we are adding the lock system as well if we could get our locks all set up on wifi locks. We thought you would make our listings easier to set up along multiple channels and so far we have had nothing but problems connecting to VRBO and now I am having trouble connecting to booking #### Vendor response Hi Victoria, Thank you for sharing your feedback, and we’re truly sorry for the ongoing difficulties with your Vrbo and Booking.com connections. We understand how serious this is, especially when it affects bookings, time, and revenue. This is not the experience we aim to provide, and we want to get this resolved as quickly as possible. To investigate your case urgently and ensure the right team steps in, could you please share your account email or Customer ID? Once received, we’ll review your connection setup and reach out directly with next steps and a clear resolution plan. We appreciate your patience and want to make sure your Guesty setup supports your business rather than disrupts it. We’re here to help get things back on track. Sincerely, The Guesty Customer Experience Team Replied November 2025 --- ### A Strong All-in-One Solution With Room to Grow - Overall rating: 4/5 - Reviewer: Gabriele J. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive, and I’m truly glad I switched to Guesty. I’m giving 4 out of 5 stars because, as mentioned, there’s still some room to grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really appreciated the setup process, the automated messaging, and the calendar. The ability to create different rate categories and the all-in-one solution for agencies is extremely valuable. I also find Trust Accounting and the financial management tools very exciting. The live support is great too—quick and helpful responses. #### Cons Guesty still has room for improvement in the German-speaking market. Some processes aren’t fully optimized yet, so you occasionally need to work with temporary workarounds. There is definitely potential to refine a few areas. That said, the Guesty team is very open to suggestions and genuinely tries to implement improvements, which I really appreciate. #### Reasons for choosing Guesty recommendation of a friend, trust accounting tool #### Reasons for switching to Guesty As an agency, I needed more features than Smoobu was able to offer. #### Vendor response Hi Gabriele, Thank you so much for your thoughtful review and for sharing your experience with Guesty! We’re delighted to hear that the setup process, automation, calendar, rate management, Trust Accounting, and live support have been valuable for your agency. We truly appreciate your honest feedback about opportunities for improvement in the German-speaking market. It’s great to hear that you’ve felt heard by our team, as your suggestions help shape ongoing enhancements. We’re glad Guesty could offer the advanced features you needed, and we’re grateful for your trust and recommendation. Thanks for choosing Guesty. We’re excited to continue growing with you! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### The Best Investment We’ve Made for Our Operations - Overall rating: 5/5 - Reviewer: Pablo P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As an opportunity for improvement: the guest messaging functionality feels slow and is still far behind Airbnb’s native chat in terms of features. Guesty does not automatically translate messages (and you can only translate the last message received), and switching quickly between conversations feels somewhat heavy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Guesty has been a key partner in helping us scale our business without compromising the quality and attention to detail we’re known for. Its platform, secure, comprehensive and flexible, has allowed us to integrate our unique processes into the reservation management flow, as well as incorporate functionalities that we previously had to run separately from our PMS (Pricing, Locks Manager, Task Managers) #### Reasons for switching to Guesty No API, Poor accounting functionality, poor UX #### Vendor response Hi Pablo, Thank you for your feedback! We’re thrilled to hear that Guesty has helped you scale your business while maintaining quality and integrating your unique processes. It’s great to know that our platform, pricing, locks, and task management tools have been valuable for your operations. We appreciate your suggestions regarding guest messaging and translation features. We understand how important smooth and efficient communication is, and your feedback has been shared with our product team for consideration in future improvements. Thank you for trusting Guesty to support your business growth. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Great Property management Tool - Overall rating: 5/5 - Reviewer: Kathleen V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a great tool and really love using it compared to other management tools which were complex to use, not easy to learn how to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Guesty is a great userfriendly tool. Easy to use. Great overview of the important tasks, reservations ahead. #### Cons I would love it to be a bit more flexible, like only apply a blockage the night after a reservation in a certain time period (like high season) and not low season. To be able to apply different cleaning rates (depending on the season as we can get cleaners less expensive off season). #### Reasons for switching to Guesty Head office decided to make the switch for all the property managers. #### Vendor response Hi Kathleen, Thank you so much for sharing your feedback with us. We are delighted to hear that you find Guesty to be a user-friendly tool that helps you stay on top of your important tasks and reservations. Building a platform that simplifies your workflow is our top priority, and we appreciate your trust in us. We have also taken note of your suggestions regarding seasonal flexibility for blockages and cleaning rates, as we are always looking for ways to better support your business needs. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### A Smooth Transition Into a Modern PMS - Overall rating: 5/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is our first time moving out of the “dinosaur era” of property-management systems, and Guesty has been a great upgrade. It’s modern, efficient, and has made our operations run much more smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate how Guesty centralizes everything — messaging, calendars, payments, and owner statements. It simplifies operations and makes managing multiple units far more efficient. #### Cons A few features are hard to navigate, and the platform has a learning curve. The biggest drawback for me is that you can’t run bulk owner statements; each one must be processed separately. #### Reasons for choosing Guesty We made the switch because our previous system was outdated and couldn’t keep up with the demands of modern vacation-rental management. Guesty offered the automation, organization, and connectivity we needed. #### Reasons for switching to Guesty We needed a platform that could streamline communication, centralize reservations, and simplify monthly owner statements. Our old system couldn’t provide those tools, so we moved to Guesty for better functionality and scalability. #### Vendor response Hi Laura, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Thanks for noticing our ongoing updates and integrations! Our product teams are constantly working to evolve the platform based on customer feedback and market needs. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Room for improvement - - Overall rating: 4/5 - Reviewer: Amir B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, yet the biggest disadvantage is the priceOptimizer Guesty offers, which damages my experience deeply, causing me to consider leave Guesty for this feature or other features as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User interface is nice, and allows you good operational control of the business. The onboarding process is thorough, yet I think you can make it more efficient if you had videos indicating the usual usage of the system. Value for money makes sense for me #### Cons My personal customer support manager isn't responsive enough. It takes him 2-3 business days to reply to my emails which doesn't make sense in this era. I'm mostly frustrated about the price optimizer. I'm considering leaving the platform only because of that. Lots and lots of issues with it, and the results are really bad. I've tried reaching out several times to fix the issues there, but it seems the basics behind it are somewhat wrong, and it requires a lot of manual adjustments which causes me to relentlessly deal with the system and looking for the right pricing. This is the opposite of what I should get from it. #### Reasons for switching to Guesty I thought Guesty will provide a much better experience. I was right about some features, but Price Optimizer really ruined my experience #### Vendor response Hi Amir, Thank you for sharing your detailed feedback. We’re glad to hear that you value Guesty’s interface, operational control, onboarding, and overall value. We’re truly sorry for the frustration you’ve experienced and the responsiveness of your support manager. We understand how important accurate pricing and timely support are to your operations, and we take your concerns seriously. Your feedback has been shared with our product and support teams so we can work on improving the Price Optimizer and response times. We appreciate your honesty and are committed to making your experience with Guesty as smooth and effective as possible. Sincerely, The Guesty Customer Experience Team Replied November 2025 --- ### App use in the field, and while in the move. - Overall rating: 4/5 - Reviewer: Barry L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy the layout of the app and its simplicity. When on the move I need something I can easily access off my phone. This helps me plan my day around work orders that I am juggling between myself, my team, and my vendors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Working on the for most of my job i really like the ease of the app itself. Allowing me full visibility of vacancies and guests names helps me schedule my team #### Cons I would like the app to allow me to view owner info and not just who is currently a guest in our properties. Having one app that I could count on would be huge in this industry. #### Reasons for switching to Guesty Owner and Company decision so therefor I did have any decision making with this switch. #### Vendor response Hi Barry, Thank you for sharing your experience with the Guesty app! We’re glad to hear that the visibility into vacancies and guest details helps you effectively plan and manage your team, especially while on the go. It’s great to know the layout and simplicity support your fast-paced daily workflow. We also appreciate your feedback about wanting access to owner information in the app. This is valuable input and something our product team can take into consideration for future improvements. Thanks for being part of the Guesty community! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Efficient, scalable and great for daily operations - Overall rating: 5/5 - Reviewer: Simen H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Guesty has streamlined our operations massively. It reduces manual work, improves communication and makes multi-listing management far simpler. It’s a reliable platform that scales well with business growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty gives us everything we need in one place - calendar, inbox, messaging and bookings synced across platforms. The automation tools save time every day, and the system feels stable, intuitive and built for scaling. #### Cons Some features take time to learn and optimize, especially for fast-growing teams. Support is good overall. #### Reasons for choosing Guesty We chose Guesty because it offered the most complete, scalable and professional solution for managing multiple properties. The interface is intuitive, the automation tools are strong, and the integrations across platforms were more reliable than the alternatives we compared. It simply felt like the system best built for growth and long-term operations. #### Vendor response Hi Simen, Thank you for sharing your experience! We’re thrilled to hear that Guesty has helped streamline your operations and support your growth through automation, reliability, and strong integrations. We also appreciate your feedback on the learning curve for some advanced features. Your insights help us continue improving both the platform and our support. We’re grateful you chose Guesty as your long-term property management partner! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Great experience, a little bit more expensive but works to help grow your business. - Overall rating: 5/5 - Reviewer: Jeff M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience to make our business grow. For the owners it's a very friendly interface. It's not for 1 or 2 units, it will be valuable for 4+ units. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its the all in one we needed as a business. We look very professional to our guests and owners. It also brings 20% of our sales from other channels. #### Cons It's a little bit more expensive than other competitors. It also needs an IT person in your team, at least for the first steps. #### Reasons for choosing Guesty It was better for 4+ units and had the owner portal. #### Vendor response Hi Jeff, Thank you for your feedback! We’re glad to hear that Guesty has helped your business grow, improved professionalism with guests and owners, and contributed to your sales from multiple channels. We understand that onboarding can require technical support and that pricing may feel higher than some alternatives. Your feedback is appreciated, and we’re committed to making the setup process as smooth as possible for new users. We’re happy Guesty continues to add value for your growing portfolio and appreciate your trust in our platform. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Excellent and best - Overall rating: 5/5 - Reviewer: Damola E. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. #### Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. #### Vendor response Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Extremely Satisfied User of over 5 years - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Truly turnkey, all in one PMS. For rentals, apart-hotels, and boutique operating - there is NOTHING better. Native Channel Manager, Unified Inbox, easy to use UI, Multi Calendar view, Content API, property setup, and so much more. I've been a heavy user of guesty for over 5 years - there really is nothing better. As of late, you can also reach customer service agents directly for technical issues, which is huge. Security has improved, and all the new add-ons have further added to the value Guesty offers. #### Cons Cache and memory issues - sometimes leading to the need to refresh the web app many times. Other than that, trivial issues. #### Vendor response Hi Michael, Thank you so much for your incredible feedback and for being such a loyal member of the Guesty community for over five years. We are thrilled to hear that our all-in-one PMS, Native Channel Manager, and Unified Inbox have been instrumental in supporting your rentals and boutique operations. Your trust in our platform means the world to us, and we are glad to see that our improvements to customer service and security are making a positive difference in your experience. We also appreciate you bringing the cache and memory issues to our attention. Please know that our team is constantly working to optimize the web apps performance to ensure a smoother, more reliable experience for you. We are committed to building on this partnership and providing the turnkey solutions you need to keep your business thriving. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Great Management Features - Overall rating: 5/5 - Reviewer: Kaylyn V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive, and the platform has streamlined many of our day-to-day operations. The tools are intuitive and make managing multiple units much more efficient. While certain support issues have taken longer to resolve, the system itself has been a valuable asset to our workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I’ve liked most about Guesty is how seamlessly it centralizes all aspects of our property management into one platform. The unified inbox, automated messaging, and channel integrations have significantly reduced manual workload and improved communication with guests. Their interface is clean and intuitive, which made onboarding smooth even with a growing team. We also appreciate the reporting tools and revenue management features—they help us make informed decisions and stay organized across multiple departments. Having both web and mobile access is a major plus, especially for a resort where our team is frequently on the move. Overall, Guesty has provided strong value by streamlining operations and saving us time. #### Cons The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation. Faster turnaround on complex support tickets would make a big difference. #### Vendor response Hi Kaylyn, Thank you for your detailed feedback! We’re thrilled to hear that Guesty’s centralized platform, unified inbox, automated messaging, and reporting tools have helped streamline your operations, improve communication, and save your team time. It’s great to know the intuitive interface and mobile access have supported your growing team effectively. We also appreciate your feedback regarding the billing issue. We’re sorry for the delay and understand how it impacted your workflow. Your comments have been shared with our support team to help improve turnaround on complex cases. Thank you again for sharing your experience. We’re glad Guesty has been a valuable part of your property management workflow! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Great for organizing on many booking platforms! - Overall rating: 5/5 - Reviewer: Jemellee 💎 S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Guesty is a great product and tool that has served me well using them for the last 3 years, and the Support team has always been super responsive to all of my concerns and questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty has been a huge helpful product and service with our company at Scott Lakes Properties. It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication. #### Cons There have been a few moments over the course of using Guesty where we would run into glitches. The interface would change every few months and sometimes we'll be unaware where the new button or field is located. #### Vendor response Hi Jemellee, Thank you for your feedback! We’re thrilled to hear that Guesty has helped Scott Lakes Properties stay organized across multiple listings and platforms, and that our support team has been responsive to your needs. We’re sorry for any glitches or challenges caused by interface changes. Your feedback has been shared with our product team to help improve usability and ensure a smoother experience. We appreciate your loyalty over the past three years and look forward to continuing to support your business growth. Best regards, The Guesty Customer Experience Team Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/?page=2) --- Guesty Reviews, Pros and Cons - 2026 Software Advice