--- title: "Guesty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Guesty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Guesty is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) / Guesty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/guesty-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/guesty-profile/alternatives/) # Guesty User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 480 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 353 reviews (74%) - 4 stars: 60 reviews (13%) - 3 stars: 20 reviews (4%) - 2 stars: 12 reviews (3%) - 1 star: 35 reviews (7%) ### Most mentioned pros - Guesty integrates channel management, guest messaging, payment processing, task management, and reporting into a single system, which simplifies day-to-day operations. - It’s a powerful platform that makes property management much more streamlined by bringing reservations, guest communication, channel management, and automation into one system. - The platform helps keep bookings, guest communication, payments, and internal operations all in one place, which makes managing multiple properties significantly more efficient. ### Most mentioned cons - Synchronization problems and loss of configurations following certain updates on the site; When the same guest books more than one apartment, sending the link through the guest app often causes a bug, forcing us to repeat the process multiple times; - The main downside for me was that some parts of Guesty were not as intuitive as I expected, so onboarding and day-to-day navigation sometimes took extra time. Although it offers a lot of functionality, that complexity can occasionally slow things down. - Even with the accounting modules set up, I'm unable to make changes to commission payments if we've struck undue deal with an agent, or even change the booking source at all after entering a reservation. ## Guesty customer reviews Showing reviews 1-25 of 480 (page 1). ### Scalable Platform That Supports Growth and Operational Control - Overall rating: 5/5 - Reviewer: BJ H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been very positive. Guesty has allowed us to operate more professionally, increase efficiency, and create consistency across our short-term rental portfolio. It has supported our growth while maintaining operational control and visibility. Like any powerful system, success depends on proper implementation, but once established, it becomes a strong foundation for scaling a vacation rental management business. We have also started to grow great ties with the people and team itself and highly recommend attending their annual GuestyVal for networking with like minded property managers and industry professionals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage of Guesty is centralized control. Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors. The reporting and financial visibility are also strong, which is critical when advising homeowners and forecasting performance. Once workflows are properly built, the system becomes extremely powerful and scalable. #### Cons When we started our company in 2022, we started with Guesty. Yet, the accounting was not as robust as we were after. When we walked oud the door, we said we would be back when it was checking a few more boxes for us. We came back in June of 2025 after our bookkeeping team said the accounting module had been through changes and now had the features we required. There are still a few gaps in the accounting, but they have had a strong focus there and we are happy with where it is now and where it is headed. #### Reasons for choosing Guesty More comprehensive solution baked directly into their software. Track seemed dated again and Hostaway relied more on third parties than providing the solution within their software. #### Reasons for switching to Guesty Streamline was becoming dated with no real focus on vital features (mobile, AI, etc.). #### Vendor response Hi BJ, Thank you for sharing such a detailed and thoughtful review of your journey with Guesty. We are thrilled to have you back and are glad to hear that the improvements to our accounting module and automation tools are supporting your company’s growth and professional standards. Building a reliable foundation for our partners is our top priority, and we appreciate your trust as we continue to refine our features and fill those remaining gaps. We also love hearing about the strong ties you have built with our team and look forward to seeing you at the next GuestyVal! Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Great App - Easy to manage - Overall rating: 5/5 - Reviewer: Diego B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use. #### Cons One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved. #### Reasons for choosing Guesty User interface was better, I also had a good experience with customer support #### Vendor response Hi Diego, Thank you so much for sharing your feedback and for being a loyal member of the Guesty community for the past three years. We are delighted to hear that our centralized guest communication and calendar synchronization have significantly improved your operational efficiency and saved you valuable time. Building a platform that is both intuitive and functional for our users is our top priority, and knowing that you had a positive experience with our user interface and support team reinforces our commitment to your success. We also appreciate your honest input regarding the Guest Book feature for smaller operators; feedback like yours is essential as we continue to refine our tools to better serve businesses of all sizes. We look forward to continuing our partnership and supporting your property management journey. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Worst customer support ever - Overall rating: 1/5 - Reviewer: EDWARD C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Worst investment ever #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software is good but if you have an issue expect no customer support for weeks literally for weeks, you will lose booking and money . #### Cons Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT --- ### Honest review from a power Guesty user - Overall rating: 5/5 - Reviewer: Njål E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Guesty has been largely positive. As a short-term rental operator, it has become an essential part of how I run my business day-to-day. The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place. On top of that, Guesty has the best API documentation I've come across, making it an excellent foundation for anyone looking to build custom solutions on top of their PMS. For anyone considering a switch, Guesty is definitely a top contender. I say this as someone who has spent meaningful time with Smoobu, Hostify, Hostaway, and several others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible customer success from Jay and his team. Product that focus on the important features. Higher priced than their competitors but has unmatched quality. We save a lot of time on listing distribution, finance, and listing updates due to their really good connections with the OTAs. #### Cons There is honestly not a lot of bad things to mention about Guesty. Their focus seem to be switching somewhat to capturing revenue from new add-ons instead of improving existing features. #### Reasons for choosing Guesty Premium product with really good customer success teams. #### Reasons for switching to Guesty They had bad connections to OTAs, bad distribution and update capabilities, hard to build on top of. #### Vendor response Hi Njål, Thank you for your incredible feedback and for highlighting the work of Jay and our team. We are truly honored to be an essential part of your day-to-day operations and to provide the reliable connections and API documentation you need to grow. We hear your feedback regarding our focus on existing features versus new add-ons; building trust means listening to your needs, and we are committed to ensuring our core platform remains the high-quality foundation your business deserves. We appreciate your recommendation and are excited to continue supporting your success in the short-term rental market. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Going for Guesty - Overall rating: 5/5 - Reviewer: Susan D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We we have overall found that switching to Guesty as our PMS has made our life in our work much easier and more fun. There have been pain points, but we feel that they’ve been solved or that we’ve been assured that they will be. All is good and I feel comfortable recommending it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Guesty for almost 2 years and I’ve started to take some of the most positives for granted which is a good thing. They are integrated with most of the third parties that I want to be. They have added many of the elements that I was using third-party for like damage insurance. We know at damage insurance to our bookings directly through Guesty instead of through an outside company. We have recently added the accounting module and are getting used to it. Some of the request we’ve made have been upgraded immediately, of which we are most appreciative. The automated response system is excellent and the AI for responses is getting better and better . But if they had to put anything to the top of the list, it would definitely be the responsiveness of Customer Service and our account executive. We get help when we need it and that’s worth everything. #### Cons What I like least is that our advanced website is not editable simultaneously with the booking engine so there is some extra wor. But we think that this may be solved quite soon. #### Reasons for choosing Guesty We felt that Guesty was more suited to our international needs and for the style of our company. Guesty was also better value. #### Reasons for switching to Guesty We made the switch because Kigo was purchased by Guesty. We did have a lot of other PMS’s market to us and we looked at several. Guesty fit our needs better than anyone else. #### Vendor response Hi Susan, Thank you for being a valued part of the Guesty community for the past two years and for sharing your detailed feedback. We are thrilled to hear that our integrations, automated response system, and dedicated support from your account executive have made your work easier and more enjoyable. We also appreciate you highlighting the website editing process; please know that we are committed to refining our tools to better support your international needs and simplify your workflow even further. We value the trust you have placed in us and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Happy we moved over, no regrets!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive - we have recommended Guesty to many other suppliers and are reassured when we meet peers who also use them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extensive integration, automation of repetitive processes and constant product development. They never stand still and that is what we need. #### Cons A workable accounting function that integrates with the bank account to allow for intelligent automation #### Reasons for switching to Guesty it was substandard and not developing quickly enough #### Vendor response Hi there, Thank you so much for your kind words and for being such a loyal advocate for Guesty. We are thrilled to hear that our constant product development and automation tools are helping your business stay ahead. We also appreciate your feedback regarding bank integration for accounting, as we are always looking for ways to improve. Building a long-term, trusting partnership with you is our top priority, and we look forward to continuing to grow together. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Guesty must be the best - Overall rating: 5/5 - Reviewer: Julian F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Great, and I'm a loyal customer of 5 years now. Wouldn't consider moving PMS unless they were able to display some seriously good USP! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has to be the leading PMS for vacation rentals right now. Full of features, powerful and reliable. Decent support available, and business development always in mind. #### Cons Password requirements, and user permissions management can be a bit clunky. Payout information can be tricky and reporting / analytics isn't as good as some other available. #### Reasons for switching to Guesty Guesty has better features to promote over more channels and direct #### Vendor response Hi Julian, Thank you so much for being a loyal customer for the past five years and for your kind words about our platform’s reliability and features. We truly value the trust you have placed in Guesty. We also appreciate your honest feedback regarding password requirements, user permissions, and reporting; please know that we are committed to refining these areas to provide a more seamless experience for you. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Guesty Review - Overall rating: 5/5 - Reviewer: Riley G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I would give it a five-star review. It's absolutely amazing. Working with them truly is a partnership, not just a customer relationship. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty's customer service has been absolutely amazing. They truly are partners. I love the software. I'm very happy with the service and highly recommend it. #### Cons My one suggestion is building out operations a little better. I think it would be great if operations got to a little bit higher level. #### Reasons for choosing Guesty Guesty is definitely doing the mess improvement of any company. #### Reasons for switching to Guesty I got poor customer service from Host Away, and that's where Guesty completely took over. #### Vendor response Hi Riley, Thank you so much for your kind words and for choosing Guesty as your partner. We are thrilled to hear that our customer service has made such a positive impact on your experience and that you are enjoying the software. We truly value the partnership we have built with you. We have also taken note of your suggestion regarding the operations module; we are constantly working to level up our features to better support your business needs. Your trust means everything to us, and we look forward to continuing this journey together. Best regards, The Guesty Customer Experience Team Replied February 2026 --- ### Guesty Experience - Overall rating: 4/5 - Reviewer: Lois H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased with Guesty. Still working out a few small issues. Highly recommend onboarding one on one. So great to have everything in one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love having all platforms, Airbnb, VRBO, and Booking.com combined into one calendar and messaging inbox. #### Cons Customer service is lacking. Would love to see a chat feature with a more automatic way to get an answer to a question or help with an issue. #### Reasons for choosing Guesty Chose Guesty Lite for 1-3 listings since I only have 1 short term rental currently. Loved the way it integrated with Airbnb, VRBO and Booking.com. A few bumps in the road to get started but well worth the effort. #### Vendor response Hi Lois, Thank you so much for sharing your feedback with us. We are thrilled to hear that you love having your Airbnb, VRBO, and Booking.com channels combined into one unified calendar and inbox. Your trust in Guesty Lite to manage your short-term rental means a lot to us. We also appreciate your honesty regarding our customer service and the desire for an automated chat feature. Building a reliable and supportive experience is our top priority, and we are actively working to improve our support options to better serve you. We are glad the onboarding and setup were well worth the effort, and we look forward to supporting your business as you grow. Best regards, The Guesty Customer Experience Team Replied June 2026 --- ### Best PMS around - Overall rating: 5/5 - Reviewer: Umar Q. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very satisfied and looking forward to growing my business with the platform and all the future releases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, wide range of functionality and constant updates. The tools available in the PMS are as if you were a large operator so no matter where you are in your journey you will always be ready for that next level. #### Cons The Guesty Connect subscription which i was not aware of when i switched from Hostaway which i feel is just an very expensive added cost. #### Reasons for switching to Guesty Trust Accounting mainly along with along other updated offerings #### Vendor response Hi Umar, Thank you for sharing your feedback regarding our functionality and the tools we provide to help your business reach the next level. We are glad to hear that Trust Accounting and our constant updates are supporting your journey. We also appreciate your transparency regarding the Guesty Connect subscription as it helps us improve our service. We look forward to growing alongside you and your business. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### One Stop Shop - Overall rating: 5/5 - Reviewer: Marvin W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are happy with the product and price. I believe it allows us to spend time on the business rather than the back-end items. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Guesty handles everything in one place, from guest messaging, door lock management, automated messages/reviews, listing management and much more! #### Cons Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software. #### Reasons for switching to Guesty Mainly trust accounting was why we switched to GuestyPros. #### Vendor response Hi Marvin, Thank you for sharing your feedback with us. We are glad to hear that Guesty is helping you streamline your operations, from guest messaging to listing management, so you can focus more on growing your business. We appreciate your honesty regarding the trust accounting module. Building a platform that you can fully rely on is our top priority, and we are committed to improving our features to better meet your needs. Thank you for choosing us as your partner. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Disappointed and other words I cannot say. - Overall rating: 1/5 - Reviewer: Victoria M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was great until we tried to start connecting to other sites other than airbnb. SO far been a lot of wasted time and no results or explanation as to why we cannot connect to the OTA'S #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The people are very nice, I think if the system worked like it should it would be useful but right now we are losing time and money because your team cannot fix our connection issues with VRBO. Since we connected with guesty our booking are in the tank. I do not know if that is because we are connected to guesty or what. WE are seeing high increases around us but we are not increasing bookings and I cannot explain why. #### Cons we still are not connected to VRBO after 3 weeks. Now I am having trouble connecting to booking.com. #### Reasons for switching to Guesty We thought you would offer better support because we have bought into all your products we are adding the lock system as well if we could get our locks all set up on wifi locks. We thought you would make our listings easier to set up along multiple channels and so far we have had nothing but problems connecting to VRBO and now I am having trouble connecting to booking #### Vendor response Hi Victoria, Thank you for sharing your feedback, and we’re truly sorry for the ongoing difficulties with your Vrbo and Booking.com connections. We understand how serious this is, especially when it affects bookings, time, and revenue. This is not the experience we aim to provide, and we want to get this resolved as quickly as possible. To investigate your case urgently and ensure the right team steps in, could you please share your account email or Customer ID? Once received, we’ll review your connection setup and reach out directly with next steps and a clear resolution plan. We appreciate your patience and want to make sure your Guesty setup supports your business rather than disrupts it. We’re here to help get things back on track. Sincerely, The Guesty Customer Experience Team Replied November 2025 --- ### Unparalleled reliability and constant innovation - Overall rating: 5/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used Guesty daily for five years. The uptime and stability have been industry-best, and the product keeps improving without breaking workflows. New features roll out frequently and meaningfully—making operations more efficient across reservations, messaging, and reporting. It’s a comprehensive platform that scales with your portfolio and gives you confidence that things will just work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Reliability is unmatched—Guesty has been rock-solid for me over five years. They keep shipping genuinely useful features, not fluff. The platform covers everything from Booking Management and Rental Management to clean User Interface, strong Security, responsive Customer Support, and smooth Team Collaboration. It does what you want—and then surprises you with more. #### Cons It’s pricey, but as they say: buy once, cry once. There are other alternatives out there that are less expensive, but the chances of outgrowing the other platforms and needing to migrate helped justify the premium for Guesty. #### Reasons for choosing Guesty Robust operation, well-funded, and seemed to be the industry leader. #### Vendor response Hi Ryan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re so glad to hear that Guesty is helping you scale and see real results. That’s exactly what drives us. We know that running a growing hospitality business takes a lot, and it means the world to hear that Guesty is proving to be a valuable partner in that journey. Thanks for trusting us with your business! Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### A Smooth Transition Into a Modern PMS - Overall rating: 5/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is our first time moving out of the “dinosaur era” of property-management systems, and Guesty has been a great upgrade. It’s modern, efficient, and has made our operations run much more smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate how Guesty centralizes everything — messaging, calendars, payments, and owner statements. It simplifies operations and makes managing multiple units far more efficient. #### Cons A few features are hard to navigate, and the platform has a learning curve. The biggest drawback for me is that you can’t run bulk owner statements; each one must be processed separately. #### Reasons for choosing Guesty We made the switch because our previous system was outdated and couldn’t keep up with the demands of modern vacation-rental management. Guesty offered the automation, organization, and connectivity we needed. #### Reasons for switching to Guesty We needed a platform that could streamline communication, centralize reservations, and simplify monthly owner statements. Our old system couldn’t provide those tools, so we moved to Guesty for better functionality and scalability. #### Vendor response Hi Laura, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Thanks for noticing our ongoing updates and integrations! Our product teams are constantly working to evolve the platform based on customer feedback and market needs. It’s wonderful to hear that these improvements are helping your business thrive - and we’ve got even more exciting releases coming soon. Stay tuned! Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Room for improvement - - Overall rating: 4/5 - Reviewer: Amir B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, yet the biggest disadvantage is the priceOptimizer Guesty offers, which damages my experience deeply, causing me to consider leave Guesty for this feature or other features as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User interface is nice, and allows you good operational control of the business. The onboarding process is thorough, yet I think you can make it more efficient if you had videos indicating the usual usage of the system. Value for money makes sense for me #### Cons My personal customer support manager isn't responsive enough. It takes him 2-3 business days to reply to my emails which doesn't make sense in this era. I'm mostly frustrated about the price optimizer. I'm considering leaving the platform only because of that. Lots and lots of issues with it, and the results are really bad. I've tried reaching out several times to fix the issues there, but it seems the basics behind it are somewhat wrong, and it requires a lot of manual adjustments which causes me to relentlessly deal with the system and looking for the right pricing. This is the opposite of what I should get from it. #### Reasons for switching to Guesty I thought Guesty will provide a much better experience. I was right about some features, but Price Optimizer really ruined my experience #### Vendor response Hi Amir, Thank you for sharing your detailed feedback. We’re glad to hear that you value Guesty’s interface, operational control, onboarding, and overall value. We’re truly sorry for the frustration you’ve experienced and the responsiveness of your support manager. We understand how important accurate pricing and timely support are to your operations, and we take your concerns seriously. Your feedback has been shared with our product and support teams so we can work on improving the Price Optimizer and response times. We appreciate your honesty and are committed to making your experience with Guesty as smooth and effective as possible. Sincerely, The Guesty Customer Experience Team Replied November 2025 --- ### App use in the field, and while in the move. - Overall rating: 4/5 - Reviewer: Barry L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoy the layout of the app and its simplicity. When on the move I need something I can easily access off my phone. This helps me plan my day around work orders that I am juggling between myself, my team, and my vendors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Working on the for most of my job i really like the ease of the app itself. Allowing me full visibility of vacancies and guests names helps me schedule my team #### Cons I would like the app to allow me to view owner info and not just who is currently a guest in our properties. Having one app that I could count on would be huge in this industry. #### Reasons for switching to Guesty Owner and Company decision so therefor I did have any decision making with this switch. #### Vendor response Hi Barry, Thank you for sharing your experience with the Guesty app! We’re glad to hear that the visibility into vacancies and guest details helps you effectively plan and manage your team, especially while on the go. It’s great to know the layout and simplicity support your fast-paced daily workflow. We also appreciate your feedback about wanting access to owner information in the app. This is valuable input and something our product team can take into consideration for future improvements. Thanks for being part of the Guesty community! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Efficient, scalable and great for daily operations - Overall rating: 5/5 - Reviewer: Simen H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Guesty has streamlined our operations massively. It reduces manual work, improves communication and makes multi-listing management far simpler. It’s a reliable platform that scales well with business growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty gives us everything we need in one place - calendar, inbox, messaging and bookings synced across platforms. The automation tools save time every day, and the system feels stable, intuitive and built for scaling. #### Cons Some features take time to learn and optimize, especially for fast-growing teams. Support is good overall. #### Reasons for choosing Guesty We chose Guesty because it offered the most complete, scalable and professional solution for managing multiple properties. The interface is intuitive, the automation tools are strong, and the integrations across platforms were more reliable than the alternatives we compared. It simply felt like the system best built for growth and long-term operations. #### Vendor response Hi Simen, Thank you for sharing your experience! We’re thrilled to hear that Guesty has helped streamline your operations and support your growth through automation, reliability, and strong integrations. We also appreciate your feedback on the learning curve for some advanced features. Your insights help us continue improving both the platform and our support. We’re grateful you chose Guesty as your long-term property management partner! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Guesty Review - Overall rating: 5/5 - Reviewer: Jasmine O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Guesty is a friendly user for anyone that decides to use it. I was skeptical at first with it but after a day of playing around I came to realize that it's just what we needed. It has everything you can possibly use and I'm very happy that Guesty listens to us users and integrates more and more, which is amazing! I would rate Guesty a 100000/10. Very happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love about Guesty is how it integrates all together making it easy to use. The layout is amazing as well! #### Cons I would have to say calculations for extending nights is one of my least favorite, since it calculates different. But overall I like it and I'm getting the hang of it. #### Reasons for switching to Guesty It was very outdated and I feel like they did not strive to make it better and friendly user. #### Vendor response Hi Jasmine, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Guesty- Crème de la crème of PM softwares - Overall rating: 5/5 - Reviewer: Jack M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. #### Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. #### Reasons for switching to Guesty Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. #### Vendor response Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Excellent and best - Overall rating: 5/5 - Reviewer: Damola E. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. #### Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. #### Vendor response Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team Replied May 2026 --- ### Modern, easy to use booking software with 5* support! - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, so good! Easy to get everything setup, easy to use and the customer support is 5 star. Integrations with the channel manager were easy and we can finally actually control EVERYTHING in one place! Building my own integrated website was also a breeze, which is a HUGE plus for me, not to have to be charged by other platforms and web developers every time I want to add or change anything on my website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Speed, ease of use. Customer support is fast to get and efficient. It's a modern platform in a market saturated with old booking software platforms which cannot be upgraded. #### Cons It is expensive compared to competitors but, in it's defence, it is far superior to competitors as well, so we see the value in it. #### Vendor response Hi Scott, Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that you are finding such value in our platform and that our customer support team has provided the 5 star service you deserve. Building a modern, all-in-one solution that simplifies your operations and website management is our top priority, and we are committed to being a partner you can trust for the long term. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Great Management Features - Overall rating: 5/5 - Reviewer: Kaylyn V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive, and the platform has streamlined many of our day-to-day operations. The tools are intuitive and make managing multiple units much more efficient. While certain support issues have taken longer to resolve, the system itself has been a valuable asset to our workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I’ve liked most about Guesty is how seamlessly it centralizes all aspects of our property management into one platform. The unified inbox, automated messaging, and channel integrations have significantly reduced manual workload and improved communication with guests. Their interface is clean and intuitive, which made onboarding smooth even with a growing team. We also appreciate the reporting tools and revenue management features—they help us make informed decisions and stay organized across multiple departments. Having both web and mobile access is a major plus, especially for a resort where our team is frequently on the move. Overall, Guesty has provided strong value by streamlining operations and saving us time. #### Cons The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation. Faster turnaround on complex support tickets would make a big difference. #### Vendor response Hi Kaylyn, Thank you for your detailed feedback! We’re thrilled to hear that Guesty’s centralized platform, unified inbox, automated messaging, and reporting tools have helped streamline your operations, improve communication, and save your team time. It’s great to know the intuitive interface and mobile access have supported your growing team effectively. We also appreciate your feedback regarding the billing issue. We’re sorry for the delay and understand how it impacted your workflow. Your comments have been shared with our support team to help improve turnaround on complex cases. Thank you again for sharing your experience. We’re glad Guesty has been a valuable part of your property management workflow! Best regards, The Guesty Customer Experience Team Replied December 2025 --- ### Guesty really stands! - Overall rating: 5/5 - Reviewer: Arturo M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good, for an active user for over 5 years. Its always innovating and sharing a nice support for users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interfase is great, it allows you to modify almost everything from the PMS instead of doing so per channel. The distribution hub is amazing! #### Cons Not being able to have more properties for using it at fullest! We expext to have more properties listed day by day. #### Reasons for switching to Guesty We needed more powerto boost pour listings #### Vendor response Hi Arturo, Thank you so much for being a loyal user for over five years. We are thrilled to hear that our interface and distribution hub have been amazing tools for your business. Innovation and support are at the heart of what we do, and we are committed to providing the power you need to boost your listings as you continue to grow. We look forward to many more years of successful partnership together. Best regards, The Guesty Customer Experience Team Replied March 2026 --- ### Great Features, Needs Better Performance Stability - Overall rating: 5/5 - Reviewer: Achraf N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Guesty has been positive. The platform is user-friendly, helps streamline operations, and makes managing reservations much easier. Although there are moments when the system hangs or slows down, it still provides solid tools and features that support daily property management effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about Guesty is how user-friendly and efficient the platform is. It simplifies daily operations, saves time, and makes managing reservations much smoother and more organized #### Cons What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected #### Vendor response Hi Achraf, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team Replied November 2025 --- ### Great for organizing on many booking platforms! - Overall rating: 5/5 - Reviewer: Jemellee 💎 S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Guesty is a great product and tool that has served me well using them for the last 3 years, and the Support team has always been super responsive to all of my concerns and questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guesty has been a huge helpful product and service with our company at Scott Lakes Properties. It helps us stay organized with all 15+ listings that on AirBnB, VRBO, and other platforms along with communication. #### Cons There have been a few moments over the course of using Guesty where we would run into glitches. The interface would change every few months and sometimes we'll be unaware where the new button or field is located. #### Vendor response Hi Jemellee, Thank you for your feedback! We’re thrilled to hear that Guesty has helped Scott Lakes Properties stay organized across multiple listings and platforms, and that our support team has been responsive to your needs. We’re sorry for any glitches or challenges caused by interface changes. Your feedback has been shared with our product team to help improve usability and ensure a smoother experience. We appreciate your loyalty over the past three years and look forward to continuing to support your business growth. Best regards, The Guesty Customer Experience Team Replied November 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/?page=2) --- Guesty Reviews, Pros and Cons - 2026 Software Advice