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Guesty vs OwnerRez
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.7 / 5
Value for Money
4.1 / 5
4.9 / 5
Customer Support
4.2 / 5
4.9 / 5
Functionality
4.3 / 5
4.9 / 5
Last Review Written
March 24, 2025
March 26, 2025
Pros/Cons
Pros
- The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.
- Easy to use software that is constantly improving and very eager to help whenever needed. Kind customer service and openly sharing updates with users.
- I've had a great experience with Guesty - they have a caring, competent team and a fantastic product.
Cons
- This is the buggiest software platform ever, and TERRiBLE customer service. I have lost thousands in bookings due to Guesty.
- Weekly, and at times, daily catastrophic failures. This company cost me tens of thousands of dollars, run.
- There is nothing that could have made my experience with Guesty worse.
Pros
- Very impressed by that, it feels like OR have invested wisely here and care a lot about their customers.
- I solidly and unabashedly recommend this software to any and all who ask my opinion, not just because the software works well and saves me time, but their responsiveness is fantastic.
- Great customer service - helpful implementation checklists, very responsive and helpful customer service reps even during the free trial period. Imports property info from Airbnb & VRBO.
Cons
- I had been using another property management product for a year that was absolutely horrible and had zero enhancements to the product while I was with them.
- So we still have to login to each service when inquiries or bookings come in, but that is a problem with the booking sites, not OwnerRez.
- Poor owner portal and just major API channels connect.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
