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Guesty vs Smoobu
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.5 / 5
Value for Money
4.1 / 5
4.5 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
March 24, 2025
March 17, 2025
Pros/Cons
Pros
- The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.
- Easy to use software that is constantly improving and very eager to help whenever needed. Kind customer service and openly sharing updates with users.
- I've had a great experience with Guesty - they have a caring, competent team and a fantastic product.
Cons
- This is the buggiest software platform ever, and TERRiBLE customer service. I have lost thousands in bookings due to Guesty.
- Weekly, and at times, daily catastrophic failures. This company cost me tens of thousands of dollars, run.
- There is nothing that could have made my experience with Guesty worse.
Pros
- They have a very useful and very easy to configure web functionality. I love the functionality of being able to synchronize rates from smoobu with the most important sales channels.
- Easy to manage calendar, quick synchronization with different platforms, excellent editing for automatic messages, good options for shared information, perfect to create different prices.
- The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.
Cons
- Missing revenue management module to control prices easily. They do have a price management module, but its awkward to use.
- The customer service for this product is terrible.
- I would say the only negative point we have so far is the handling/recording of invoices.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
