Easy to use cloud-based solution that is a perfect fit for our accommodation and POS needs.

Just a thought - how about a mobile app?

It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.

The software altough works great and does everything it should, looks a bit dated.

Good, but do feel we were promised features during sales meetings that either do not exist, does not work as advertised or and most importantly, is still in development and development is taking slower than we were told it would.

Fairly easy to use on a day to day basis for operations

Still needs some development on the back end with regards to rate management and visibility of rates when not in use, example: you cannot set rates to turn on and off as specific dates in the year and if rate is not available it is still visible and bookable on the system, but at a zero rate.

it works well and they have great partner support

it works well and they have great partner support

Online is still not there but I'm sure its a end-user problem at the moment (training)

The customer support from Semper is fabulous and they now have specialist support members who are very knowledgeable about the product.

Semper Online is one of the easiest software packages that I have ever used and it has been extremely easy to convert from a server based system to this online one. It is extremely user-friendly and training new staff is now much easier.

There is nothing negative about Semper although it can be tricky when the internet is down - but that's not their fault!

The software is stable. Integrates well with other programs, - accounting and other booking systems. The maintenance and development is excellent on the program. The staff are friendly and willing to help and assist all the time.

The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.

There is nothing that I do not like or find irritating.

Always friendly and always helpful and willing to assist.

The software is easy to understand and to use. This makes it a joy to work with on a daily basis.

Sometimes the updates bring out more problems.

I believe that this is a great tool to reach multiple markets at once and there is still a lot to build on.

Easy and quick to use. Makes streamlining all information easy. Always exceptional support from [SENSITIVE CONTENT]. If not for him life would have been a lot more difficult

1. I wish there was Whatsapp integration built in. This would make it so much easier to communicate directly with guests from the system. Similiar to what automated sms and emails are set up. 2. Looking to integrate Xero Accounting software but found out today that there is an expensive monthly cost to doing this.

Stock Control is accurate and profit margins are nice to see

Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid.

not too bad but hope they can meet us( end users ) half way with other important features

user friendly cloud based modern, information easily accessible

reports are not accurate. dealing with groups is a nightmare, 1 change mess the entire group even when selection was not made for other group members. OTA bookings do not have an automated correct "booking source" they all come through as internet. rates do not split properly i.e breakfast, tourism levy. Rates get duplicated for long stay reservations there is no feature for refundable deposits to individual guests accounts i.e towel deposits a lot can really be done for end users to enjoy

Pre Semper we had a number of lost bookings as well as a serious problem with double bookings. With Semper being linked directly to our multi channel manager ( MyAllocator ), this problem has totally disappeared. The proiduct comes with 100's of reports so i can pull any stats i need for pipeline management, house maintenance etc. its all there.

its simple to use and very reliable. I run it locally as we are very rural and the internet is not always reliable. despite running locally, Semper also allows me remote access via a web browser interface so i am able to manage bookings from anywhere.

Nothing really. its not the fanciest software on the market, but it does everything i want at a very reasonable price.

Semper Reservations and Semper conferencing are the core software that runs our Hotel. We very reliant on it as it is user friendly, effective and affordable

The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features.

Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters.

Overall it has been a good experience with very little difficulties in user management. I would recommend the software to other resorts without hesitation.

The booking System is very user friendly for my front office staff as well as the online booking system which is very user friendly for my guests.

The guest search engine could be improved to be more specific

User friendly and the office and [SENSITIVE CONTENT] are always available to assist

Cant think of anything. The consultants leads one to what needs to be known