Semper

RATING:

4.3

(120)

About Semper

Semper is a Property Management System that helps hoteliers manage their properties better so that they can increase revenue, improve guest satisfaction and save time. The software is either locally installed on premises or can be accessed via the cloud.

Semper Pricing

Your business is unique. Therefore, we don’t try to put you into a box or sell you packages like our competitors do. Instead, we tailor our software around your needs to offer a more cost-effective solution. This way you only pay for what you need.

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Not Available

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Semper Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Semper

1 - 5 of 120 Reviews

Johan

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Everything you need and More... and then some!

PROS

It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.

CONS

The software altough works great and does everything it should, looks a bit dated.

Reason for choosing Semper

Pricing.

Reasons for switching to Semper

We required POS for our restaurant as well as PMS for the lodge.

Vendor Response

Thank you for the great review, Johan! Are you on the new Semper web system yet? This is a very modern system with a lot of new functions. Feel free to send us an email and we will contact you to to switch you over.

Replied November 2021

Martin

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great Product!

it works well and they have great partner support

PROS

it works well and they have great partner support

CONS

Online is still not there but I'm sure its a end-user problem at the moment (training)

Reason for choosing Semper

[SENSITIVE CONTENT] the sales reps was really helpfull

Reasons for switching to Semper

there was not product/partner support

Vendor Response

Thanks for the review, Martin. We're happy to hear you are enjoying the software.

Replied July 2022

Corne

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed November 2023

A fragmented system lacking user-friendly application

Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.

PROS

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

CONS

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Reasons for switching to Semper

A property management system that is user-friendly, comprehensive, intuitive, smooth between features and applications and the ability to bolt-on additional services as required. Semper did not really allow for the latter.

Vendor Response

Dear Corne, Thank you for sharing your feedback on Semper. We appreciate your insights in helping us refine our services. We regret any inconvenience you faced with Semper's user-friendliness and cohesion. We're committed to addressing these issues, enhancing user experience, and improving onboarding. Your positive note on analytics is encouraging. We'll ensure our analytics remain robust and user-friendly. We're evaluating your comparison with 365Villas to enhance Semper's functionality and deployment speed. Your experience is crucial, and we're dedicated to exceeding expectations. If you have further suggestions, please reach out. We value your feedback and hope for the chance to serve you better.

Replied December 2023

Jacobus

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

overall user

PROS

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

CONS

Most of the updates is for the web base.

Reasons for switching to Semper

Got no support from them and no feedback on queries.

Vendor Response

We'd like to inform you that we're implementing a change to Semper to enable local access to the web interface. This adjustment is aimed at providing a more convenient and efficient experience for users. If you have any questions or concerns about this update, please feel free to reach out. We appreciate your understanding and look forward to offering an improved service with these enhancements.

Replied January 2024

Tom

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Semper Hospitality Software

The software is stable. Integrates well with other programs, - accounting and other booking systems. The maintenance and development is excellent on the program. The staff are friendly and willing to help and assist all the time.

PROS

The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.

CONS

There is nothing that I do not like or find irritating.

Reason for choosing Semper

The system could handle tour groups and the individual guest in the group.

Vendor Response

We can't thank you enough for the kind words, Tom. Your review means a lot to us and lets us know we're on the right track.

Replied November 2021