Hostaway Software
About Hostaway
Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.
The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website a...
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Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
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Hostaway User Reviews
OVERALL RATING
Showing 1 - 5 of 295 reviews
Midge
Company size: 1 employee
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Support from Hostaway
Vagelis
Verified reviewer
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2021
BEST PROPERTY MANAGEMENT SOFTWARE
BEST TEAM AND TOOLS
Pros
EASE OF USE , TECHNOLOGY , DESIGN
Cons
EVERYTHING IS PERFECT AND THE TEAM SUPER SUPPORTIVE
Justin
Verified reviewer
Company size: 10,000+ employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
Hostaway Review
Pros
Very easy to use and it is good to book rental vacations
Cons
everything is good with this software but customer service does take a while.
Response from Hostaway
Hello Justin, thank you very much for your kind words. While we appreciate feedback, it can sometimes be subjective. Based on your feedback, we looked at our stats and found out the median response times had gotten longer. As a result of it, we immediately increased the size of our support team by 200%. As you can see in the other reviews, the outcome was excellent supprot with fast reponse times. Thank you again for helping us strive to become even better!
Replied May 2021
Troy
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2022
Critical choice in my business suceeding
The support and technology are top-notched. Hostaway enables me to communicate with my team and guests to provide outstanding service and enables me to optimize my business to run more efficiently, and effectively. I wouldn't be able to grow my business so fast without Hostaway and their excellent team
Pros
when I initially decided to move forward with Hostaway, the decision was based on features and benefits. As I am getting more familiar with the value it offers, the support team is outstanding and hands down what I like about most. They are knowledgeable, quick, and responsive. They really do care about your business and how to help you become more successful
Cons
there is a bit of a learning curve because of all the features and detailed reporting it offers. "Getting what you pay for" definitely applies here. with Hostaway you get a ton of support, a great product and the best value for a PMS.
Reasons for choosing Hostaway
Reporting capabilities. You can't manage what you don't track. I can do whatever I need with Hostaway and then some
Reasons for switching to Hostaway
Reporting was the initial reason
Anonymous
Company size: 2-10 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2022
WORST customer service
The one time I was able to speak to our rep he was short and condescending. He was argumentative and flat-out rude.
Pros
Ease of use and ability to block bookings from VRBO as well as Air BnB
Cons
Although it now blocks on the calendar it still does not pull payment breakdown from VRBO. The formula we use has had to be adjusted monthly since it doesn't seem to save. I am doing double the work to figure out owner payout and manager payouts.
