--- title: "Hostaway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostaway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostaway is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Channel Management Software](https://www.softwareadvice.com/crm/channel-management-comparison/) / [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) / Hostaway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostaway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostaway-profile/alternatives/) # Hostaway User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 1,623 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,406 reviews (87%) - 4 stars: 140 reviews (9%) - 3 stars: 25 reviews (2%) - 2 stars: 14 reviews (1%) - 1 star: 38 reviews (2%) ### Most mentioned pros - The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. - Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers. - For my company High Estate the multi-calendar synchronization is flawless, seamlessly connecting Airbnb, VRBO, and Booking.com into one interface. ### Most mentioned cons - UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. - Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend. - There was a lack of ability to trouble shoot in the moment when we were experiencing a problem with a booking enquiring received through AirBnb. ## Hostaway customer reviews Showing reviews 1-25 of 1,623 (page 1). ### Payment processing - Overall rating: 5/5 - Reviewer: Ashok R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mary was helpful and has experience in helping the customers. Hostaway has Channel integration and direct booking web site. #### Cons Some times, specially on weekends it's hard to connect with onboarding specialist. Hostaway does't pay local parish taxes. --- ### Smooth Transition, Excellent Support and a Promising Platform - Overall rating: 5/5 - Reviewer: Monica O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far, my overall experience with Hostaway has been very positive. The onboarding process has been smooth and well supported, and the platform feels intuitive and easy to navigate despite offering a wide range of functionality. Customer support has been responsive and helpful throughout the transition. I'm still relatively new to the software, but the experience so far has given me confidence that it will be a strong fit for our business as we continue implementing and exploring its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've recently transitioned to Hostaway, and I've been very impressed with the experience so far. The onboarding process has been well structured and surprisingly straightforward, particularly considering the amount of information, properties, reservations and integrations involved in changing channel managers. Customer support has also been excellent. The team has been responsive, knowledgeable and genuinely helpful whenever I've had questions or needed guidance through the setup process. Having that level of support during such a significant transition has made a real difference. I'm also finding the platform intuitive and easy to navigate. There is plenty of functionality behind it, but the day-to-day tools are logical and user-friendly, which has made getting familiar with the system much easier than expected. We're still early in our Hostaway journey, but based on the onboarding, support and ease of use so far, it's been a very positive experience and I'm looking forward to seeing what we can achieve with the platform once everything is fully implemented. #### Cons I haven't been using Hostaway long enough yet to identify anything I particularly dislike. I'm still exploring the platform and its functionality, so I think it would be premature to comment on any limitations at this stage. So far I am happy with everything I have been using. #### Reasons for choosing Hostaway Overall ratings found online for Hostaway compared to the other products. For Cloudbeds, a great product and features, but didn't fit my business model. #### Reasons for switching to Hostaway Customer support and Financial Reporting --- ### Excellent knowledge and very helpful - Overall rating: 5/5 - Reviewer: Evan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Positive. I like the fact that I can call and get support usually in the same day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports. #### Cons It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc.. --- ### A great start with Hostaway - Overall rating: 5/5 - Reviewer: Maria L. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Hostaway has been very positive. It is a comprehensive property management platform that has helped us streamline our operations, manage bookings across different channels and automate many repetitive tasks. There is naturally a learning curve because of the number of features available, but the onboarding process made this much easier. Fatih who conducted our training, was excellent and made a real difference to our experience. His knowledge of the platform, clear explanations and friendly approach gave us confidence to start using Hostaway from the beginning. Overall, we feel well supported and very positive about our decision to use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway has made managing multiple properties and bookings much easier by bringing everything together in one place. The platform offers a wide range of features and integrations that help us automate many of our daily tasks and keep our operations organised. I would also particularly like to mention Fatih from the onboarding team. He was fantastic throughout the entire onboarding process. The training sessions were very clear and easy to follow, and he has a great ability to explain even the more complex features in a simple and practical way. He was always friendly, patient, attentive and happy to answer all our questions. Having this level of support made the transition to Hostaway much smoother for us. #### Cons As we are still relatively new to Hostaway, we haven't had enough time to explore the platform in depth and identify any major downsides. So far, the main areas we feel could be improved are related to workflow and ease of use. For example, some changes need to be made directly on the specific booking platform rather than through Hostaway, which can make certain tasks less convenient. Another small frustration is that when we receive a notification for a new guest message and click on it, it takes us to the Hostaway homepage rather than directly to the relevant conversation in the inbox. It would be much more practical if notifications linked straight to the message. These are relatively minor points, though, and overall our experience so far has been very positive. #### Reasons for switching to Hostaway Beds24 was difficult to use and not very intuitive. We were looking for a more user-friendly platform with better support and a smoother overall experience. --- ### Outstanding Onboarding & Support - Overall rating: 5/5 - Reviewer: Deidra F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. While there was a learning curve during the setup process, working through each property helped me become familiar with the platform and where everything is located. I now feel confident managing my listings going forward. Having such great onboarding support made the transition much smoother, and I'm excited to start using Hostaway as our primary property management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding experience was very hands-on. [sensitive content hidden] was incredibly responsive and always made himself available whenever I had questions. We scheduled Zoom calls as often as needed, and I could come prepared with a list of questions each time. He would either share his screen to walk me through exactly how to do something or jump in and help configure features when needed. That level of support made a huge difference, especially while setting up eight listings. I never felt like I was left to figure things out on my own. #### Cons The initial setup is definitely time-consuming, especially when you're migrating multiple properties. Creating listings, booking links, automations, and getting everything configured takes a significant amount of work. That isn't really a Hostaway issue as much as it's the nature of setting up a property management system. Once everything is in place, though, it feels well worth the effort. #### Reasons for switching to Hostaway We switched from Lodgify because we had outgrown it. We wanted a more robust property management system with better reporting, stronger channel management, Google Vacation Rentals integration, improved owner and guest experiences, and more advanced automation. Since we manage multiple cottages and plan to continue growing, Hostaway offered the features and scalability we were looking for. --- ### I would recommend staying away based on my experience with onboarding so far - Overall rating: 1/5 - Reviewer: Jørgen B. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The advertised features seems great. The layout of the dashboard seem intuitive, and their app seem fine. #### Cons Based on our experience with their onboarding so far, I would recommend everyone to stay away from this company. Here are the main reasons: 1) They assigned to us an onboarding specialist with only three months tenure in the company - and our meetings were after opening hours for the relevant market in Hostaway (EMEA) - so that the onboarding specialist had no live support from her colleagues during the onboarding sessions. 2) The onboarding specialist was unable to get minimum night stays and gap nights rules to work. The onboarding session was cancelled during the third session due to this - there was no point in continuing before the issue was resolved. 3) Twice Hostaway updated something and caused the minimum night stays for the weekly and monthly rate plans on the booking com Extranet to be removed (those minimum night stays were and should have been 7 and 28 days). Perhaps this was expected booking com extranet behaviour - in that case Hostaway's onboarding specialist or support should have given a warning/arranged with booking com to keep the minimum night stays for the weekly and monthly rate plans before making a change. This resulted in bookings coming in with a length of just a few days but at a monthly rate (ie. a very low nightly rate). 4) The IVR voice on the Hostaway phone support line claim that they are the only channel manager with 24 hours "free phone support" (or something similar). I don't know what kind of technicality this is based on- to me it seems like a dishonest claim. 5) I spent 20-25 minutes waiting for someone to pick up when I called their support line. The alternative is email - I waited three days for an email answer from support. 6) They have no support chat function, so that if a support email that they have sent is unclear, there is no way of quickly getting a clarification from them. 7) Today, more than one week after onboarding started they have still not managed to implement the basic features of minimum night stays and gap nights. #### Reasons for switching to Hostaway Because Tokeet did lacked streamlined marketing features, and a good, price competative direct web booking solution. And they seemed to stop upgrading their direct booking widgets (apparently in order to sell Webready - their standalone website solution). --- ### Very Glad we Chose Hostaway - Overall rating: 5/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I just completed my onboarding with [sensitive content hidden] . She did a tremendous job of explaining the entire platform, and in some cases, re-explaining! Normally these onboarding meetings are 4 meetings- it took me 7. [sensitive content hidden] was gracious with her time, and was thoughtful in all her interactions, making sure we felt comfortable before moving on to each new phase. Really appreciate her level of detail and strong product knowledge! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Streamlining all of our processes, from messaging, accounting, AI integrations, and even maintenance needs. #### Cons It's a little tedious getting started with other OTA's, since they all have different rules and requirements. This part is time consuming. #### Reasons for choosing Hostaway Hostaway was willing to invite us to their 2026 Symposium in Tampa. It felt like they wanted us as customers. They also worked with us on price, which made them more competitive over Guesty. --- ### Hostaway provides excellent 1:1 onboarding support - Overall rating: 5/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been very helpful and knowledgeable. Onboarding with a dedicated rep spread out over a number of calls/days has made it so much easier. I love not being directed to a pre recorded zoom call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support! The onboarding process was personalised and great for a techno dinosaur like me. I also love that I now have a direct booking website. #### Cons My cleaners need a separate email account for each host. Frustrating as I have recommended my cleaners to a number of hosts and one of them is already using their email address. I need it to be simpler to add cleaning tasks directly to my cleaner's calendar (without them needing to access Hostaway's app) It would be great if the task could be added to their calendar (ie. apple, google etc) and a link in the calendar that takes them to the app to 'complete' the task and upload photos etc. #### Reasons for choosing Hostaway A colleague was already using it and recommended to me --- ### financial reporting needs help - Overall rating: 3/5 - Reviewer: Cara L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly - frustrating. I do not know what more to say. It has been a LONG process and lots of back and forth and still not right #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is set up fairly well and I like how it looks and mostly how it lays out. We had high hopes but have run into issues a lot #### Cons The financial reporting and linking to pay out TOT, owner's payouts, etc is SERIOUSLY LACKING. This may be the downfall. We paid for a new website to work with your program and finally happy there but now if my boss cannot handle the basic close out financials, I do not know what she will do #### Reasons for switching to Hostaway My boss hated it - now she wants to go back to it because at least it has all the financial reports and inclusion we need for owners statements etc. --- ### Financial report help with [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Hannah C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think Hostaway is amazing, every time I meet a new property manager I recommend Hostaway. I have had the luck of [sensitive content hidden] time twice now, and each time he has helped more than I expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was fantastic at helping me with my issue, he helped even more than my expectation and has been able to put my mind to rest.[sensitive content hidden] understood my instructions very well, even though I hadn't explained them clearly. #### Cons I waited too long on the calls, I never got through so I had to end the call. This was really disappointing #### Reasons for switching to Hostaway Horrendous channel manager, the customer service was poor --- ### Hostaway....great product for vacation rentals! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall quite good.....I still can't wrap my head around why everyone wants to use this super light gray font. On the tutorial pages some of it is actually illegible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process with [sensitive content hidden] was fantastic. She is professional, quick but not too quick, educating along the way, but getting us set up properly. Her work motivated us to work on the right things at the right time, and by the end of the process, we felt confident on how to track and run our business through Hostaway, and troubleshoot as well. [sensitive content hidden] is a fantastic person, and really made our experience much less stressful than we were anticipating. #### Cons Fees per units...add up quick. Concept is good.... Also, our Yale locks have a six digit key pad, which as far as I know does not work with the 4 digit assignment with the Auto generated code #### Reasons for choosing Hostaway Great reviews and ease of use. Contracting and onboarding as been great. --- ### Robust and Reliable PMS for Growing Property Management Agencies - Overall rating: 5/5 - Reviewer: Zinni G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow. #### Cons The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother. #### Reasons for switching to Hostaway The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution. --- ### [sensitive content hidden] rules! 5 stars! - Overall rating: 5/5 - Reviewer: Midori B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer service ([sensitive content hidden]) is the best! Always patient and educational. The issue I was having wasn't even a Hostaway problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew! #### Cons Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!) #### Reasons for switching to Hostaway Believed Hostaway would be better for more OTA channels. --- ### Smooth and Clear Onboarding With Hostaway - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience has been positive. I just started onboarding with my representative, [sensitive content hidden]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, [sensitive content hidden], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference. #### Cons Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger #### Reasons for switching to Hostaway Needed a more robust system to transition away from airbnb --- ### Outstanding Customer Success Support from [sensitive content hidden] at Hostaway - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Hostaway has been very positive. The platform has helped streamline operations and improve efficiency, and the customer support has been excellent throughout the process. [sensitive content hidden], in particular, has been exceptional — professional, attentive, and always available to guide us through questions or improvements. Having a strong CSM makes a huge difference, and she has been a real partner in our success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stood out most was the quality of support and customer engagement, especially from [sensitive content hidden], our Customer Success Manager. She has been responsive, proactive, knowledgeable, and genuinely invested in helping us succeed. The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management. #### Cons Like many powerful platforms, there is a learning curve when first implementing and optimizing all features. Some advanced configurations and reporting could also be more intuitive. However, the support from the CSM team helped overcome these challenges quickly. #### Reasons for choosing Hostaway Professional and Scalable solution. Wide range selection of channel integration. --- ### [sensitive content hidden] was Awesome! Thank you. - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Love Hostaway once you get used to the program. There is a lot of great features. The customer support is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional. #### Cons Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers. #### Reasons for choosing Hostaway Customer Service support 24 hours, with native English speakers. --- ### Good potential, but complex to set up for Spain-based hosts - Overall rating: 5/5 - Reviewer: Daraban C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Hostaway is a modern platform with a professional interface and strong connections to the major OTAs. The onboarding support, especially with [sensitive content hidden] , has been very good. However, as a Spain-based property manager, I’ve found some areas challenging — particularly around invoicing, owner statements, and compliance with local regulations such as IGIC and SES Hospedajes. Setting up the financial formulas has been more complex than expected, and I sometimes feel that automated replies from support don’t fully address these specific needs. Overall, I believe Hostaway has strong potential and works well for companies with simpler models or in markets with fewer compliance obligations. In my case, I still hope that with further guidance and development, the system can align better with my business model. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good onboarding experience with [sensitive content hidden] (patient, supportive, knowledgeable). Clean, professional interface once you learn how to navigate it. Strong integrations with the big OTAs (Airbnb, Booking.com, Vrbo). Good potential as an all-in-one PMS for users with simpler business models. #### Cons Lack of flexibility for Spanish legal requirements (invoicing, SES Hospedajes reporting). No proper website integration beyond a basic search bar. Limited channel connections compared to competitors (missing Holidu, Kayak, etc.). Forced to use Stripe for direct bookings instead of own TPV, adding unnecessary costs. Automated AI-style replies from support are not helpful for complex cases. #### Reasons for choosing Hostaway I chose Hostaway because during the sales process I was reassured that it offered more flexibility, better scalability, and stronger integrations than my previous PMS. I was also told that it provided a SEO-friendly booking engine, broader channel management options, and the ability to customize owner statements and invoicing to fit my Spanish-based business model. The onboarding support was also presented as more hands-on compared to alternatives. #### Reasons for switching to Hostaway I switched because Icnea’s booking engine relied on an iframe integration, which is not SEO-friendly and doesn’t allow proper Google indexation. I was also looking for a platform with more flexibility, modern features, and better website integration, as well as broader channel management capabilities. --- ### Powerful PMS for Professional Property Managers - Overall rating: 5/5 - Reviewer: Woldemar F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Hostaway has been very positive. The platform allows us to manage multiple properties efficiently, automate workflows, and provide professional owner accounting. Compared to simpler PMS solutions, Hostaway is significantly more powerful and well suited for professional operators. We see Hostaway as a long-term partner for scaling our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway provides a highly professional and well-structured system for managing vacation rentals. What impressed me most: Strong multi-unit functionality Powerful automation (messages, tasks, payments) Clear financial reporting for owner statements Reliable channel manager integrations (Airbnb, Booking, etc.) Scalable solution for growing portfolios Customer support is responsive and knowledgeable. Questions are explained clearly and solutions are provided efficiently. #### Cons Some features can feel complex at the beginning and require onboarding time. The system offers many settings, which may feel overwhelming initially. However, once set up properly, the platform runs very smoothly. #### Reasons for switching to Hostaway We switched to Hostaway to gain access to more advanced features such as: Multi-unit functionality Better channel management Owner reporting & financial statements Advanced automation workflows Scalability for a growing portfolio Smoobu was suitable for smaller setups, but we needed a more professional and scalable PMS solution. --- ### Absolutely Stress-Free! - Overall rating: 5/5 - Reviewer: Jaime C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered From start to finish, [sensitive content hidden], my onboarding expert, made the process absolutely stress-free. [sensitive content hidden] was patient and clear with their instructions to make sure every step was seamless and well-explained. They went above and beyond to make sure I understood how to make the most of the platform, including offering several tips that saved me quite a bit of time. Hostaway itself is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. I highly recommend both the platform and the onboarding team as they set a gold standard for user experience and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostaway is extremely user-friendly, with an intuitive design and a ton of features that make it easy to get up and running quickly. The onboarding, performed by [sensitive content hidden], was well-explained and, by far, the best process of any company I have dealt with to date. What really stood out was [sensitive content hidden]'s attention to detail, prompt communication, and genuine commitment to setting me up for success. It’s rare these days to find such a blend of technical knowledge and outstanding customer service. #### Cons I have yet to find anything. . #### Reasons for switching to Hostaway OR was not user-friendly, nor was their tech support --- ### Look at other PMS solutions. - Overall rating: 2/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Mostly terrible. I was sold on their 24/7 phone support, but no one picks up the phone or calls back when you try to use that option. My support ticket has been "escalated" for almost 3 days, and there is still no resolution, and only limited responses that mostly consist of "we're working on it". Due to the lack of price syncing, a reservation was made during my busiest week for almost $400 less than the pricing set on Hostaway. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros My onboarding specialist was very nice and knowledgeable, but since then support has been a disaster. #### Cons I have had huge issues with syncing pricing across platforms. I pay extra for the dynamic pricing ad on, and even though the calendar in Hostaway shows prices correctly, they are incorrect in Airbnb, and for some dates, they show my pricing lower than my minimum pricing. #### Reasons for choosing Hostaway Primarily because I was told there is 24/7 phone support, but I have never once been able to get anyone on the phone. --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Jacques B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic, thank [sensitive content hidden] was absolutely amazing. very patient and informative. Highly recommended!!! She went above and beyond & even created custom formulas for me!! loved my experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Nothing it was very smooth. Biggest thing for me was for numbers to sync. They are and I am very happy! #### Reasons for choosing Hostaway Just overall reviews and features. Definitely in the direction my company is going #### Reasons for switching to Hostaway Numbers did not sync properly from airbnb --- ### Fantastic training and support. - Overall rating: 5/5 - Reviewer: JAMES C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered What really made my experience stand out was the incredible support from [sensitive content hidden]. She was knowledgeable, patient, and genuinely went above and beyond during onboarding and follow-up calls. Anytime I had a question or ran into a challenge, she made it feel easy. Honestly, [sensitive content hidden] is a big part of why I stuck with Hostaway — support like that makes a huge difference when you’re running a busy STR business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things I liked most about Hostaway is how seamlessly it brings everything together in one platform. The channel manager is incredibly reliable — it syncs my listings across Airbnb, Vrbo, Booking.com, and others without issues, which has completely eliminated double bookings for me. Their automation tools are also a huge time-saver. From scheduled messages and review automation to task reminders for my cleaning team, it feels like I have a virtual assistant working 24/7. The unified inbox is another standout feature. It centralizes guest communication from every platform, making it easy to stay organized and respond quickly. On top of that, the reporting and analytics are detailed and insightful. I can track revenue, occupancy, and performance across all properties, which helps me make better business decisions. Overall, Hostaway has made scaling and managing multiple short-term rentals significantly more efficient. It’s a robust, professional-grade tool — ideal for hosts who are ready to grow beyond just a couple of listings. #### Cons It can bWhile Hostaway is a powerful platform, there are a few areas that could be improved. The onboarding process can feel a bit overwhelming at first, especially for hosts who aren’t very tech-savvy. There’s a lot of functionality, which is great long-term, but it does come with a learning curve. The interface, while functional, isn’t as modern or intuitive as some competitors. It gets the job done, but certain features could be more user-friendly or streamlined — especially when navigating reports or setting up automations. Pricing is also on the higher side, particularly for smaller hosts or those just starting out. It’s definitely geared toward property managers or multi-unit operators, so solo hosts may find some features underutilized for the cost. Lastly, while support is generally responsive, there can be occasional delays during peak times, and some advanced issues may require a bit of back-and-forth to resolve.e a little overwhelming. --- ### customer support with N1no was excellent! - Overall rating: 5/5 - Reviewer: Jennifer W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros N1no helped us- he was very kind, patient, and explained the issues. Most importantly he suggested solutions as a work around. He went above and beyond to help us find an answer and worked with his manager to send us communication to help facilitate an Airbnb cancelation without penalty. #### Cons It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation. #### Reasons for choosing Hostaway The integrations and onboarding support. #### Reasons for switching to Hostaway Needed more robust and up to date product. --- ### Double booking - Overall rating: 1/5 - Reviewer: Chadd W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience far has been poor and communication is not strong. Their go to is it will take 48 hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like the platform but there are issues here. The whole point of me moving over to this platform is to avoid double bookings and I have had several since coming over here. #### Cons I chose Hostaway to help manage my short-term rental business, but my experience has been disappointing. I experienced a double booking that should have been prevented by the software, resulting in the cancellation of a guest reservation. This caused unnecessary stress, affected my reputation as a host, and cost me valuable time. I expected the platform to reliably synchronize calendars and prevent booking conflicts. Unfortunately, that was not my experience. While the platform offers many features, reliability is the most important aspect of property management software, and this issue significantly impacted my business. I hope Hostaway addresses these problems so other hosts don't experience the same situation. --- ### Hostaway is making my life easier! - Overall rating: 5/5 - Reviewer: Heather G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered From the initial sales presentation to my software launch the experience has been well organized, communication has been excellent, and the quality of the product has been even better than expected. In addition, the training staff, and [sensitive content hidden] in particular, has been outstanding. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform makes my job so much easier! The onboarding support from [sensitive content hidden] has been easy - [sensitive content hidden] answers all my questions, has taught me all the tricks to maximizing the features of Hostaway and has been enjoyable to work with. My bookings are managed more smoothly now, my guest communication is improved and I'm wondering why I didn't do this sooner. #### Cons A few of the setup items are not very self-explanatory. I appreciate the in-depth onboarding, but I did find that when I was exploring on my own during the setup phase there were things I would have liked to dive into and couldn't figure out without help. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/?page=2) --- Hostaway Reviews, Pros and Cons - 2026 Software Advice