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> Reviews of Hostaway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostaway is a good fit for you!

Source: https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews

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Hostaway Reviews

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[Overview](https://www.softwareadvice.com/hotel-management/hostaway-profile/)

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# Hostaway Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(1,365)

4

(138)

3

(24)

2

(14)

1

(34)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.7

Value for money

4.6

Functionality

4.7

* * *

### Pros

"The platform itself is comprehensive and well-suited for managing short-term rental operations, with strong integrations and automation capabilities that simplify day-to-day management."

"The system also integrates well with third-party tools, which allows us to build a more customized tech stack as our business grows."

"Hostaway's support team has been consistently fast, knowledgeable, and genuinely helpful. Whenever we reach out with questions about channel integrations, calendar sync, or API setup, the responses are clear, actionable, and tailored to our specific setup rather than generic copy-paste answers."

### Cons

"UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases."

"Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend."

"It was frustrating to email with two separate support staff, both of which said our booking windows were opening up due to something we were doing and offered no answers or help with the Airbnb cancelation."

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Hostaway Reviews, Pros and Cons - 2026 Software Advice