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Hostaway vs SiteMinder
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.1 / 5
Value for Money
4.6 / 5
3.9 / 5
Customer Support
4.7 / 5
3.6 / 5
Functionality
4.7 / 5
3.9 / 5
Last Review Written
February 21, 2025
August 27, 2024
Pros/Cons
Pros
- Hostaway has been a great company to work with. Great customer service and everything is as promised and advertised.
- Just some things I hope will update or change in the future like I mentioned above. Billy has been one of the main guys who answer my support questions and he is great.
- The onboarding process was super smooth and easy with Fatih. He answered all my questions and was super helpful with every aspect of the integration.
Cons
- Horrible customer support and very difficult to use. And if you do use it you will have a very difficult time getting rid of it.
- I'm trying to look up last years revenue for taxes and it will only show me until last april so I am missing 3 months.
- Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings.
Pros
- SiteMinder is a very good product and is nice and simple to use. Their support staff are always helpful whenever I call them.
- The website templates are also great, ease to use and fast. Its a tool that does what is meant to, helps you save time and helps you sell more.
- The support for new set-ups is amazing and couldn't be better. From the technical part like developments and features we would be happy for some update of what is in the making.
Cons
- It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading.
- Lack of feature for membership, confirmation and unable to repush failed sync reservations.
- Customer Support is the worst I've ever experienced. I've had people from the support team being very rude and impatient on the phone.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
