Hostfully Property Management Platform

RATING:

4.2

(212)

About Hostfully Property Management Platform

Hostfully Property Management Platform is a cloud-based software that helps vacation rental businesses handle and automate bookings across multiple channels. It enables users to accept payments on a centralized platform by facilitating integration with Stripe and PayPal. Hostfully Property Management Platform enables businesses to handle marketing campaigns, collect security deposits from clients and view the total number of bookings across specific dates. Other features include centralized calendar, contact database, expense management, reporting, team collaboration, instant messaging and more. Hostfully Property Management Platform facilitates integration with various third-party applications including HomeAway, TripAdvisor, Holidu, Booking.com and more. Pricing is ...

Hostfully Property Management Platform Pricing

Starting at $99, please contact the Hostfully team for more pricing details.

Starting price: 

$119.00 per month

Free trial: 

Not Available

Free version: 

Not Available

View and manage all reservations across all properties and channels in a central calendar that is constantly in sync across all platforms.
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Hostfully Property Management Platform Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Hostfully Property Management Platform

1 - 5 of 212 Reviews

Jennifer

Hospitality, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2024

Hostfully Review: Glad we chose Hostfully

User Profile

Ryan

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Tried the rest...this is the best! Look no further

Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing.

PROS

Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved.

CONS

While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way.

Lenise

Leisure, Travel & Tourism, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

New property manager

Initially it was superb with [sensitive content hidden] , after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly.

PROS

The onboarding specialist [sensitive content hidden] , after [sensitive content hidden] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone!

CONS

Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues.

Reason for choosing Hostfully Property Management Platform

My nephew has an 8 room boutique hotel in town and uses your platform.

Reasons for switching to Hostfully Property Management Platform

We took over the management of our property after firing our property manager (who was sterling from us!)

Vendor Response

Thank you for sharing your experience with us, Lenise. We greatly appreciate your feedback, and we're sorry to hear about the challenges you've faced. We understand the importance of strong communication and support, and we're actively working to improve our customer service and platform assistance. Your input helps us make necessary improvements. Thank you for choosing Hostfully!

Replied November 2023

Claudia

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Generally satisfied

PROS

- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc).

CONS

- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list

Reason for choosing Hostfully Property Management Platform

The number of channels and the price/quality ratio.

Vendor Response

Thanks for sharing your comprehensive review, Claudia! It's great to hear that you find ease in managing property details across channels and value the support team. We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement. We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects. Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully!

Replied November 2023

Keith

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Hostfully makes it easy to operate our short-term rental activity

We have great response from support on the occasions we need to reach out to them, but they also have great and detailed online documentation which makes it easy to implement. the system has a lot of bells and whistles and there are lots of "nooks and crannies" but it's easy to get things done and is very customizable and configurable.

PROS

Hostfully takes a lot of work and worry out of managing our listings and guest experience.

CONS

The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit.

Reason for choosing Hostfully Property Management Platform

Hostfully had features we needed and we were happy to pay for them.

Reasons for switching to Hostfully Property Management Platform

needed better channel management.. liked the guidebook integration