About Hotel Link Solutions

Hotel Link empowers accommodation providers with digital marketing services and technology solutions without any technical jargon. A full suite of core online cloud-based services offered by Hotel Link includes a channel manager to manage all accommodations' online channels of inventory distribution, a booking engine to provide a modern and user-friendly booking process to your guests, front desk module to help you organize the daily operations at your accommodation, website design tool to showcase your accommodation to the world, and a reputation manager to monitor what is said online about your accommodation.

Hotel Link also has API integration with numerous other third-party systems likewise designed to boost the accommodations’ occupancy an...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Hotel Link Solutions

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

July 2021

Elizabeth from Jmc

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Use

Problem solving when it comes to paying bills and layouts

Pros

Needed if running a hotel business working online to figure out budgets and everything worth looking into

Cons

Sorta outdated but works overall for what's needed would reccomend it is an ideal platform to use for this

Response from Hotel Link Solutions

Replied July 2021

Hi Elizabeth, thank you for recommending Hotel Link's platform to other users. We are so happy that the solutions can help you work smoothly. Thank you again for taking the time out to share your experience with us!

February 2017

Chomnan from New Riverside Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Great system and best user experience

I used to use Hotel Link Solutions system 2 year, the user interface is look really friendly and easy to use. The Channel Manager is really fast to updated.

Response from Hotel Link Solutions

Replied February 2021

Hi Chomnan Cheng, thanks so much for your feedback! We're really glad you enjoyed our services.

February 2021

Silvana from Rockwater Resort

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Rockwater Resort Review

Hotel Link have been around for quite some time. They know their platform. The technical side is very well looked after and in the years we have worked with Hotel Link; there has never been a problem which could not be fixed or worked around. No downtime ever. Hotel Link team ensure that their templates and functionality are always up to date. If there is a function which is needed, they will look into the feasibility/viability to incorporate into their platform. They listen.

Pros

Using the extranet and ease of changing the look of the site is very easy. You don't need to understand the technical aspect of how the software works, you just know it does.

Cons

Customer reviews facility could be more prominent for the viewer.

Reasons for Choosing Hotel Link Solutions

They are always reliable. Their templates and technical expertise is always evolving. Their product has never been stagnant. They are always trying to make the platform better and keep up with today's ever changing audience.

Response from Hotel Link Solutions

Replied February 2021

Hi Silvana, thanks so much for your feedback! We're really glad that you enjoyed our platform.

August 2021

Wayan from Apel Villa Sanur

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Apel Villa Sanur

we have been use Hotel Link Solution more then 5 years, everything was fine. Person in charge are very cooperative.

Pros

This software is easy to use, very help full for reservation system.

Cons

I think this software is very good, easy to use and very help full.

Response from Hotel Link Solutions

Replied August 2021

Hi Wayan, thank you for taking your precious time to leave us a review and rating. It is our honour to have a long-lasting relationship with a customer like you. We are so glad that you are satisfied with our solution and support team.

August 2021

Alexandre from Pousada Casa de Perainda

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

Um ótimo time de Suporte

Estamos muito satisfeitos com o controle que o Hotel link nos oferece sobre todo o movimento de nossa Pousada.

Pros

O Suporte que recebemos da pessoa do Hotel Link responsável pela nossa conta. Sempre atencios e disposto a solucionar nossos problemas e dificudades.

Cons

Nas reservas, nas janelas de "EXTRAS" e "PAGAMENTOS" deveria haver um filtro para eliminarmos do campo visual os itens deletados, ou eles deveriam simplesmente sumir. Isto causa muita confusão, quando efetuamos algum erro de registro. Nas mesmas janelas, quando imprimimos as faturas os ítens registrados não aparecem na ordem que registramos, o que gera uma confusão para explicarmos aos hóspedes o que foi cada consumo.

Reasons for Choosing Hotel Link Solutions

Foi a melhor opção que encontramos, adequada ao tamanho de nosso negócio.

Response from Hotel Link Solutions

Replied August 2021

Hi Alexandre, thanks so much for sharing your experience with us. We're glad you felt pleased with our support and overall system functionalities. We're also sorry for some inconvenience that you are experiencing with the "Extras" & "Payments" windows. We will use your feedback to make some improvements in the future. Thank you again for taking the time to share your feedback with us. We're grateful for customers like you.