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> Reviews of HotelFriend. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HotelFriend is a good fit for you!

Source: https://www.softwareadvice.com/hotel-management/hotelfriend-profile/reviews

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HotelFriend Reviews

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[Overview](https://www.softwareadvice.com/hotel-management/hotelfriend-profile/)

Reviews

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# HotelFriend Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(16)

4

(4)

3

(0)

2

(1)

1

(1)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.7

Value for money

4.2

Functionality

4.5

* * *

### Pros

"It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task."

"Customer support has also been responsive and helpful whenever we needed assistance or clarification."

"The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly."

### Cons

"The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap."

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HotelFriend Reviews, Pros and Cons - 2026 Software Advice