Hotelogix software


Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other modules like reservations, MIS or dining services, and hotel website from a single platform. The front desk interface can act as a single point dashboard to control hotel operations. Users can also customize the interface as per the hotel needs and manage multiple tasks.

The system can integrate with major credit card payment gateways and other third-party integrations for external CRS's, EPBAX, accounting and more. The two-way channel manager connectivity helps users manage inventory, rates across multiple channels and allows them to start receiving bookings on the front desk in real-time. Users can assign room-cleaning tasks to housekeeping staff and track it from the front desk or housekeeping console.

Hotelogix is available in multiple languages like English, French, Spanish, Portuguese, German, Russian, Arabic, Thai and Turkish.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

116 Reviews of Hotelogix

Showing 1 - 20 of 116

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  • Wilko from Desert Sands Boutique B&B

    Number of employees: 11-50 employees

    August 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great all round service , from the sales perspective but specifically support related . Literally 24/7 Support and assistance

    Pros

    The ease of use as well as the integrated technology of a powerful PMS with channel manager as well as back office reporting and accounts manager

    Cons

    The cost is more expensive than other service providers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Othman from Lafontaine Hotels & Resorts

    Number of employees: 201-500 employees

    July 2018

    its simple with lots of functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cloud,HK Mobile,Fast reports generating ,integration with OTA's and more

    Pros

    multi-property feature
    group feature
    easy to understand it
    integration with lots of systems (snapshot,tripadvisor,channel manager)
    customer support

    Cons

    i can not find cons even when we find some issues, they always help us to solve it
    so they are having good response to fix any cons which appear for us

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Hey Othman, Thanks for taking the time to share your experience! We are committed to helping our clients have better control over their property and grow their hospitality business. Don¿t miss to check out our recently added feature ¿Management Dashboard¿ to help you view all critical data in one place and make informed business decisions. We would love to get your feedback on that :)

  • Joji from El Puerto Marina Beach Resort

    July 2018

    Good value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I appreciate that most of the processes we have in the resort can be translated into the system, the Hotelogix team was able to assist us set things up and help us on our initial run until we were running with only a few issues.

    Cons

    I would like to hear about a roadmap of features to be implemented along with a current list of bugs present in the software in order for us to manage our process better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for sharing your experience here. We¿re pleased to know that Hotelogix is helping you in managing your Resort better. We constantly release new features and update our product based on our client's suggestions, and your account manager will update you on the upcoming releases.

  • Anil Kumar from PADMA HOSPITALITY PRIVATE LIMITED

    July 2018

    Simply Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

    Pros

    The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

    Cons

    Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.

  • Abhishek from Treebo Hotels

    Number of employees: 501-1,000 employees

    July 2018

    Always ready to develop for any new requirements. 24*7 prompt customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have grown with them from 1 property to 400+ property now. The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.

    Pros

    Very basic tool yet consists of all the features that any PMS should have.
    Grid provides the clear picture of reservations.
    Night Audit and Correction mode keeps things under control.

    Cons

    Bit slow to load for Front Desk.
    There is nothing else to not like. Team has been helpful is takking away any issues that the tool had.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for writing a review for us. Hope you get a chance to check out our new and improved Central Reservation System ¿CRS 2.0¿ we introduced recently based on the feedback of our Multi-Property clients. We have got amazing responses so far and would love to hear your thoughts on the same.

  • Rabinesh from Treebo Hotels(Ruptub solutions Pvt. ltd.)

    Number of employees: 1,001-5,000 employees

    July 2018

    It has a friendly user environment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

    Pros

    There are many features, which is good. The search tab and the report accessing are more convenient

    Cons

    Time to time, some glitch arise which make work difficult sometimes. We will have a tax issue arising from time to time and no alerts are created as a default. which lead our partner to escalate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for leaving a review and highlighting the ease-of-use of our product. Highly appreciated!

  • Abhishek from Goldfich hotel Delhi-NCR

    July 2018

    New Software is easy to use but, you should be very careful at every step.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its online and can be accessed from anywhere. I use it through my Mobile App also.
    Reports are easy to fetch.

    Cons

    Steps can not be re-edited. One room should be able to be accessed from different users as the same time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thank you for taking the time to write a review, Abhishek! it is greatly appreciated.

  • Abhishikt from Treebo

    Number of employees: 501-1,000 employees

    July 2018

    It just very simple and easy to handle.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our hotel chain company was fully depended on this and helped us a lot understand flow and process of entire software and now we are able to build our own CRS.

    Pros

    1. UI is simple
    2. Easy to understand
    3. HX support very responsive when it comes to customization or addition of extra feature.
    4. Customization option are very effective and easy control .

    Cons

    1. Room blocking audit trial can be improved.
    2. Temp block option can be also improve as in if by mistake we don,t select timing for temp bock it just disappear. (In this situation it can be used as 30 sec block).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for taking out time to write a review for us. It¿s great to know that Hotelogix has helped you build your own CRS and you¿re getting benefitted from our features :) Your suggestions will be shared with the concerned department. Dedicated account manager for your property will update you on the same.

  • Yashwant from Citrus Hotel Karwar

    Number of employees: 11-50 employees

    June 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very echo friendly and easy to use. We are using this software from last one year and didn't get any challenge on this.

    Cons

    nothing, this software is goo Nothing change is required. The great thing of this software is that we can use this everyehere.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    The team here at Hotelogix is thrilled to hear such good feedback. Thanks, Yashwant!

  • (CG) Chandraguptha from Treebo Hotels

    Number of employees: 501-1,000 employees

    June 2018

    Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

    Pros

    On Request, Lot of new features have been developed on based on universal resolutions,
    As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data,
    So with help of API, these became possible,
    as per our requirement HX had supported us with best hospitality support.
    It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

    Cons

    we have seen blackout dates with multiple bugs &
    had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks, Chandraguptha for leaving a review. We are proud to be a part of Treebo¿s journey so far and look forward to the future interactions and thereby the development of our product. We value your suggestions :)

  • Verified Reviewer

    June 2018

    Excellent support by the team,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As in Hotel industry. now we have stopped the food bills to attach with the room main invoice. PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time. every easy to check the room inventory.

    Pros

    Easy to use to describe the invoice details to customer, in item wise.
    login at any time any where.

    Cons

    you can't take step back. transactions cannot be removed or hide. re settlement not possible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for leaving a review. Highly appreciated! Do you know, we¿re coming up with upgraded version of POS i.e POS 2.0? Dedicated account manager for your property will update you on the same.

  • Nadia from Chalets Chanteclair

    Number of employees: 2-10 employees

    June 2018

    They are always there to help us out when there is something we can't figure out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the simplicity of using it.

    Pros

    I like the on-line live support that we receive whenever we need it, and the resolutions found for whatever problem we may have.

    Cons

    When I have a restriction. example we are closed on Christmas & New Year. This can cause the reception worker to book on the day that we are closed. This is something that I don't like.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for leaving a review and mentioning our 24X7 support. For us, our Clients are our priority and we take pride in helping our clients grow their hospitality business.

  • Stephanie from Motel Ile d'Orleans

    June 2018

    Very competent customer service per live chat is a highlight

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a 20 - rooms property and have nothing but a great experience with Hotelogix - especially their customer service is a highlight: email or even live-chat!! To each of my questions, the answer is never too far and the team communicates very closely also with my Channel Manager in order to resolve all problems. The software itself is able to picture the reality of the hotel business perfectly: room changes, early check-outs, room block-outs, different taxes and add-ons to basic prices - I am amazed!

    Cons

    I'd wish for an easier way to change prices on a daily basis OR to import base rates from the channel manager.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thank you for sharing your positive review and feedback. Your feedback is valuable to us and will be shared with the concerned department and we¿ll share the updates with you soon.

  • Bonnie from Queens Hotel

    Number of employees: 2-10 employees

    June 2018

    Good value & great system for our small property, and excellent support team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support is outstanding. Account managers are amazing. Quick responses and very personable.
    Good value for the system as it has a lot of features compared to our previous System Sirvoy. Very comprehensive system.

    Cons

    Interface is a little out dated. Not very appeasing to the eye.
    Could make some features more simple to use.


    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks, Bonnie for the review! Such a shout out for our support team motivates us to perform even better every time you reach out to us.

  • Kateline from Kudawecha#40 apartments

    Number of employees: 1 employee

    June 2018

    Our experience with hotelogix and with the system we use in our department has been very useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    To have a control of check ins and check outs and to make sure that upon arrival ,guests will have their reservation printed.

    Pros

    At the beginning this software was a little bit complicated but when we got used to it it is very easy.

    Cons

    Well let´s say when there is a reservation made with Booking.com and we need to make sure that the price of booking is the same with the price of hotelogix.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Hey, thank you so much for your positive feedback and for taking the time to post this review. Highly appreciate it!

  • Rebecca from Sanctuary RV Resort

    June 2018

    Easy to use dashboard, regular updates/improvements, open to new ideas.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software helps to make our property a success!

    Pros

    Hotelogix is responsive and adaptive. Whenever our property runs into a system issue, Hotelogix responds very quickly and is often able to fix immediately.

    Cons

    Hotelogix has the opportunity to improve there guest contact information to make it easier to direct contact in house guests.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Thanks for leaving such a great review. Your feedback is very valuable to us as we work to be better each and every day. This will be shared with the department concerned.

  • Jerry from The Rwanda Interview Academy

    Number of employees: 11-50 employees

    June 2018

    The best experience I have had with any HMS ever!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use

    Pros

    I find the system very user friendly and the support is nothing short of excellence! I also like the way the whole solution has been packaged to include IPOS ( material Management) and Re-pup ( Reputation Management. This is probably the most helpful solution I have used to date.

    Cons

    I cant quite point a finger at any weakness that is bad enough to affect my daily operations as the team is always on standby to assist in case of any challenge.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Hi Jerry, Thank you for your review. We¿re glad to hear such a fantastic feedback! Our team is working hard to be able to provide you with an even better experience.

  • Joy from Hat Rock Inn

    Number of employees: 11-50 employees

    June 2018

    I've been with Hotelogix since 2015 and have been very pleased with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, reports and the ability to keep in touch with my business from anywhere in the world!

    Pros

    The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.

    Cons

    I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    August 2018

    Hi Joy, Thanks for being a part Hotelogix¿s journey and sharing your feedback. I am glad to share that we do have Quickbooks integration, however, to understand your requirements better, I would request you to write a mail to mohammed.azam@hotelogix.com. We would love to assist you in that.

  • Verified Reviewer

    June 2018

    Very Slow Support full of bugs. Never admit they are wrong will cut you if you miss a payment POOR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i cannot say i got any benefits from it just caused me no end of issues and wasted money

    Pros

    Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

    Cons

    Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hotelogix, HMS Infotech Pvt Ltd

    June 2018

    It is unfortunate that while you find the system nice, your experience with Hotelogix support team has not been positive, We have noted your feedback and keen to meet your expectations on support. Hotelogix is a transparent Client centric company wherein our customer are the pioneers of Hotelogix future road-map. An account manager is assigned to each of our clients and they are specially trained region wise to help assist them on all issues. A 24x7 online live support is also available for any support related issue at any point of the day where are customer relations officers are present to resolve your queries during daily operations. We would really like to understand the rate issue being referred to and help sort it out for you. Regarding accounting, please be rest assured that our Accounts team has a set process in place to ensure a proper protocol is followed for minimal friction, in line with client¿s best interest. The monthly bills are payable within specified timelines.

  • Raju from Tangalwood Boutique Hotel

    June 2018

    Excellent product! Very helpful and user friendly!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very convenient and user friendly, i liked the way it is very simplified yet very secured software for hotel business.

    Cons

    No issues at all. But it would have been a great help if the nepalese government allows to issue VAT invoices from this system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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