Hotelogix Software


 

Hotelogix by HMS InfoTech is a hotel management solution for hospitality businesses of any size. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix encompasses a wide range of applications such as frontdesk operations, Point of Sale, housekeeping, and more.

At the core of the system is a Property Management System (PMS) that supports not only multiple properties but also multiple currencies. From this hub users can then access the other modules: reservations, MIS or dining services, and even the hotel website, all from a single platform.

Hotelogix offers additional modules that let users extend their reach to the web with its booking engine through the property's website, as well as through thousands of travel portals available on the web via its channel management and GDS Connect. The system can integrate with major credit card payment gateways, as well as other 3rd party integrations for external CRS's, EPBAX, accounting, and more.

 

Hotelogix - PMS with integrated distribution
 
  • Hotelogix - PMS with integrated distribution
    PMS with integrated distribution
  • Hotelogix - Simple multitasking frontdesk tapechart
    Simple multitasking frontdesk tapechart
  • Hotelogix - POS biller for restaurant and retail
    POS biller for restaurant and retail
  • Hotelogix - Reservation details
    Reservation details
  • Hotelogix - Reporting for MIS
    Reporting for MIS
  • Hotelogix - Booking engine for hotel’s website
    Booking engine for hotel’s website
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

84 Reviews of Hotelogix

 

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Software Advice Reviews (8)
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Showing 1-8 of 8

Sherry from Soap lake Nature Spa & Resort
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Absolute Nightmare!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After struggle with this terrible system for 8 months, we finally give up! This kind of system should never go to the market!
There were dozen of times we thought about giving up, then there are just too much time spent in this system already, we hope there is a point of turn... instead, there is unlimited issues, before you take care of old issues, new issues arise all the time. Every time, you are working as fire fighters!
Enough is enough! If we have to go manual on everything, it would not be as bad.
LIVING NITMARE describes our experience with this program!!

Pros

Technical service get onto the issues normally within 24 hours, that is the only positive experience we have had with this program.

Cons

It sounds good before you use it, sales man certainly doing great job selling, except after you sign up, sales leaves, your night mare starts!

 
 

Sunil from 1876 Heritage Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall experience very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Channel partner;
online web booking integration helps boost sales and avoid unnecessary commissions

Cons

Better accounting options needed - like daily balances per room can help keep track of outstanding per room for extended stay.

 
 

Rodney from Aqua View Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst purchase of my life!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!

Pros

It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.

Cons

It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.

  Response: Rama, HMS Infotech Pvt Ltd

Date: April 2017

April 2017

 

We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.

Payment Gateway:
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.

Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.

Support:
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.

 
 

daniel from webswastech pvt ltd
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Take time to understand by staff. Facing issues in usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the software but faced lots of problems in ease, money is costly also facing problems in channel manager. Now searching for other software. Also got to know about other software which is being used by many hotels and much more compatible and easy to use by the staff and more.

 
 

Surya from Kertanegara Premium Guest House

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Our company runs a premium budget accommodation in Indonesia. We wanted a sustainable operation for our business, and we considered running our reservation system in the cloud.

Hotelogix was attractive to us due to its price, scalability and ease of use. The implementation only took 1 week; With the support of Hotelogix, our team could utilise the software really well within only 2 weeks.

We have relied on Hotelogix for the past 6 months and we have received plenty of support from Hotelogix staffs throughout that period.

We managed to obtain our first $100K in revenue within 5 months of operation due to Hotelogix's ability to meet all of our business requirement.

 
 

Mike from Topsail Shores Inn

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Before Hotelogix we depended on a spreadsheet program and that was a nightmare. Rooms were constantly getting double booked or underbooked and we were losing money. Hotelogix has made operating our 23 room hotel such a breeze. No more double bookings! It helps us keep track of the housekeeping and it gives us the ability to make properly formatted customer invoices. I love how we can easily keep track of data for our repeat customers. Taking reservations and sending email confirmations all just a few clicks of the mouse. The user interface is so simple almost anybody that uses a computer could operate it.

 
 

Kurt from El Sabanero Group

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We have been with Hotelogix for 1 year now. The program is easy to use and never has any down time. As an online system, it is available anywhere - even on iPad and iPhone. This also helps greatly if you are in an underdeveloped country where sometimes power failure can be an issue.

The set up was easy and staff of hotelogix very helpful. Customer support is great, and emails are answered in a speedy manner. I also like the constant updating and new features Hotelogix develops. In my opinion, one feature that would be a nice addition is a color difference for "paid rooms". I am sure Hotelogix will implement that feature shortly.

 
 

Joshua from Camp Eagle

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Hotelogix has truly helped our organization thrive in our Property Management area. We had tried many different ways of organizing our rooms and reservations, but it just became too much of a hassle. We decided to just go with an online software, and Hotelogix is what we chose.

We have been very pleased with this choice, and will continue to use their services until we feel we no longer need them or until Hotelogix becomes something that we can no longer justify the usefulness of. Thankfully, Hotelogix is easy to use, and very simple to integrate into our organization's functions. My staff find it very useful, and also find it quite easy to use.

If there was anything I wish I could change, it would be that when I request a function on Hotelogix it would be added quickly or at all. I feel that most of my requests on the customer service side have gone by without being resolved. Besides that, the past 2 years of using Hotelogix has been great, and the new improvements keep rolling out making it even better!

 
 
 
Showing 1-20 of 76

Mohamed Nour from Monte Cairo
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Ive been using it for some time now...Very good support always get an answer for my questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of managing daily operation and automate it. I love the fact that I can see everything even if I am not in the country even.

Pros

Ease of use, and User interface. Options are really what you need an much more. Almost covering everything you might need in operation

Cons

Would be nice to have an Arabic interface in the future.

Source: Capterra
 

Pam from Easy Hotel Kenya

September 2017

September 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can access it from anywhere as long as you have internet connection
It is secure and friendly to use.

Cons

Absence of store management. You need to add features to track purchases as well as stocks. Then have a complete booking software and back office in one system

Source: Capterra
 

Timothy from Earl Heights Apartment Hotel

September 2017

September 2017

Great with Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good User interface and easy to learn. Quick invoicing and detailed guest folio.

Cons

Should include more modules such as inventry anf conferencing . Housekeeping app will be need and a checklist for housekeepers will be great

Source: Capterra
 

Toby from Pangolin Photo Safaris
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great support from a very versatile system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The calendar view and reporting functions work very well and give me a decent insight into occupancy levels and revenue per room type.

Cons

The interface could do with modernising a bit to make it more user-friendly and less cluttered. Im sure this will happen soon.

Source: Capterra
 

Betsabe from All Collection

August 2017

August 2017

Faster and great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

simplifies the daily work and allows to be faster and more effective, optimizing the times and the effort

Cons

I do not like to have to configure OTA by OTA would be very well able to do it as in other channels that all are updated at the same time.

Source: Capterra
 

Samuel from Costa Esmeralda Village
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Hotelogix helped our Hotel to grow according your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support is very efficient. Our account manager is always working to help us to improve our strategies.

Pros

Its an easy and friendly software for big hotels and small guest houses. You can control everything with a few clicks.

Source: Capterra
 

Tatiana from Neotropic Expeditions

August 2017

August 2017

I think the system is good and can improve your service even more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Web bookings directly in the system.
We can realize booking for 2018 - 2019

Pros

I like that it is connected with the web pages, in this way the reservations that the passengers make come directly to the system. Additional statistical reports obtained there

Cons


I do not like that to remove rooms from a lock I must first confirm and then cancel, I think that this process should be optimized as well as to take reservations of more than 5 rooms. We can not get an extra service bill like extra breakfasts, lunch box to send to customers.

Source: Capterra
 

Hugo Enrique from Puebla Inn Express

August 2017

August 2017

I HAVE ENJOYED USING HOTELOGIX, GREAT SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I REALLY LIKE BECAUSE IS A ONLINE SOFTWARE, I CAN CHECK EVERYTHING FROM ANY POINT THAT I FOUND ME. I REALLY ENJOY IT

Cons

IN SOME CASES, IT IS A LITTLE DIFFICULT FOR NEW USERS, BUT NOTHING COMPLIES WITH THE USE OF THE SOFTWARE

Source: Capterra
 

Ana from Casa Tara
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Its been great! Been having tons of assistance when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To manage easier reservations.

Pros

Its very visual and it helps a lot to manage reservations and rooms quality service when looking at the screen.

Cons

Some times it gets tricky when ¨generating folios¨and payments need to get done fast and we dont have a whole understanding of it.

Source: Capterra
 

Andre from Edge Properties

August 2017

August 2017

A Highly Advance and Seamless User Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great support team who always follows up and makes sure all concerns are dealt with
Highly advanced features compared to other PMS' that I've used
Great UI once you learn how to use it

Cons

Relatively takes longer to fully understand the full spectrum of the features however once you do, it definitely makes up for the it.

Source: Capterra
 

Peter from Carnarvon Motel WA
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software and easy to use.. Highly recommended!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotelogix advised us of the option to review.

Pros

Exceptional customer service regarding help. The connectivity with all major third party sellers. No over selling of rooms when fully booked out.

Cons

Not being able to log out users instantly on night audits. Everything else works perfectly. Very happy!

Source: Capterra
 

Mario from BITSolutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.

Pros

In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS.
- Front Desk Check-in and Check-out process is easy to use
- Able to do Split Reservations with ease
- Group Reservation and Management of Group Blocks
- Admin console is user-friendly and able to set-up or change rates with ease
- Creating special packages, promos and group codes is easy
- Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding.
- Accounts Integration and Posting to City Ledger for Corporate bookings
- TripAdvisor Review Integration for clients
- Housekeeping Management of Rooms with ease
- Restaurant Point of Sale Module is superb
- Booking Engine easy to set-up and user-friendly
- Channel Manager Integration is quite easy to work with
- Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel
- Export/Import Feature to Excel, CSV or PDF
- City Ledger Accounts integrate well with Xero account system and QuickBook imports
- Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)

Cons

No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Source: Capterra
 

Matthew from Hotel 32|32

July 2017

July 2017

Always easy and enjoyable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The great customer service! We always get responses when we ask for help! Over time we have gotten most developments done.

Cons

No complaints! The only thing we do wish is that we could have some quicker personal developments that we request.

Source: Capterra
 

Gaston from La Alhambra Apart Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

SIMPLE, INTUITIVE, EFFECTIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Pros

What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live.

I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS

For sure, we will continue to grow together!

Cons

Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

Source: Capterra
 

Krystle from Windrift Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

An absolute nightmare!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have only learned how to shop for software. I now know exactly what we DONT want. As I previously stated, we have lost THOUSANDS of dollars due to their countless mistakes. They have even harassed me about my negative reviews of their product. They are not a reputable company! Dont risk it, stay away!

Pros

I have nothing positive to say about this product. The program is not that user friendly, there is no real training on it, just online user manuals.

Cons

I have lost thousands of dollars due to their countless mistakes. They have refused to take responsibility for their mistakes. They are not a reputable company, I wouldn't suggest Hotelogix to my worst enemy. Its too bad, because even thought the software is not that user friendly, it does have some great features.

Source: Capterra
 

Victoria from Thomas Albert Hotel, Chisinau
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Highly reccommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach. A valuable partner in the constantly changing business environment. Thank you

Pros

Cloud based. Can accessed from anywhere, anytime. No breakouts.

Cons

None

Advice to Others

A reliable partner with no surprises)

Source: Capterra
 

Rima from Chalets Chanteclair Resort

April 2017

April 2017

Best account Manager Abhishek Saurabh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service agent is one of the most helpful persons I worked with, honestly he is the reason, our resort is still with Hotelogix, he solved all our problems

Source: Capterra
 

G from Blue Ridge Inn Bed and Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good featured PMS, but issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning:
- rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes.
- quirky behavior
- no ability to do waitlist, gift cards, SMS
- no report writing capability (canned reports only)
- no in-house guest list
- not keeping up with changes in the industry. They focus on minutae and not on the big picture.
- their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons.
- executives have been rude and don't respond to emails.

Source: Capterra
 

Ryan from New International Guest House

January 2017

January 2017

Sub standard hotel software package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Beware!!!!!!!!
This software program is full of problems. Firstly the login is always an issue because on the first page it always says there is someone else logged in, SUSPECT!!!! Secondly, on the front desk sometimes the dates don't line up with the correct days, worry when your booking guests for the dates. Thirdly, the system is meant to be user friendly and clearly its NOT!!!! We had over the Christmas New Year period a total of 10 double bookings all caused by this dodgy software....at first, Hotelogix offered to sort out the mess until it was going to cost them a lot of money and then they proceeded in throwing the blame onto me, which I totally expected because that's what unprofessional businesses do to rectify the problem.
Stay away from this software and company, BAD NEWS!!!!!

Source: Capterra
 

Partha from Maximum Hotels & Asset Management
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Need to add features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

Pros

The calendar UI & reservation function is great

Cons

No OTA connectivity

Source: Capterra