Hotelogix Software


 

Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other modules like reservations, MIS or dining services, and hotel website from a single platform. The front desk interface can act as a single point dashboard to control hotel operations. Users can also customize the interface as per the hotel needs and manage multiple tasks.

The system can integrate with major credit card payment gateways and other third-party integrations for external CRS's, EPBAX, accounting and more. The two-way channel manager connectivity helps users manage inventory, rates across multiple channels and allows them to start receiving bookings on the front desk in real-time. Users can assign room-cleaning tasks to housekeeping staff and track it from the front desk or housekeeping console.

Hotelogix is available in multiple languages like English, French, Spanish, Portuguese, German, Russian, Arabic, Thai and Turkish.

 

Hotelogix - PMS with integrated distribution
 
  • Hotelogix - PMS with integrated distribution
    PMS with integrated distribution
  • Hotelogix - Simple multitasking frontdesk tapechart
    Simple multitasking frontdesk tapechart
  • Hotelogix - POS biller for restaurant and retail
    POS biller for restaurant and retail
  • Hotelogix - Reservation details
    Reservation details
  • Hotelogix - Reporting for MIS
    Reporting for MIS
  • Hotelogix - Booking engine for hotel’s website
    Booking engine for hotel’s website
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

119 Reviews of Hotelogix

 

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Software Advice Reviews (10)
More Reviews (109)

Showing 1-10 of 10

Sunil from 1876 Heritage Inn
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Hotel Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is versatile and reasonably easy to use; The customer service is above average with a response time of less than a few minutes.

Cons

Daily outstanding cannot be extracted; the financial report can be made better and versatile.
There should be provision to take any room off the Hotel runner system; currently the entire lot need to be taken off

Review Source
 
 

Gene from Blue Ridge Inn Bed and Breakfast
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very mixed reviews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix

Pros

Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.

Cons

No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody

Review Source
 
 

Sherry from Soap lake Nature Spa & Resort
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Absolute Nightmare!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After struggle with this terrible system for 8 months, we finally give up! This kind of system should never go to the market!
There were dozen of times we thought about giving up, then there are just too much time spent in this system already, we hope there is a point of turn... instead, there is unlimited issues, before you take care of old issues, new issues arise all the time. Every time, you are working as fire fighters!
Enough is enough! If we have to go manual on everything, it would not be as bad.
LIVING NITMARE describes our experience with this program!!

Pros

Technical service get onto the issues normally within 24 hours, that is the only positive experience we have had with this program.

Cons

It sounds good before you use it, sales man certainly doing great job selling, except after you sign up, sales leaves, your night mare starts!

 
 

Sunil from 1876 Heritage Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall experience very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Channel partner;
online web booking integration helps boost sales and avoid unnecessary commissions

Cons

Better accounting options needed - like daily balances per room can help keep track of outstanding per room for extended stay.

 
 

Rodney from Aqua View Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst purchase of my life!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!

Pros

It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.

Cons

It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.

  Response: Rama, HMS Infotech Pvt Ltd

Date: April 2017

April 2017

 

We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.

Payment Gateway:
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.

Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.

Support:
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.

 
 

daniel from webswastech pvt ltd
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Take time to understand by staff. Facing issues in usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the software but faced lots of problems in ease, money is costly also facing problems in channel manager. Now searching for other software. Also got to know about other software which is being used by many hotels and much more compatible and easy to use by the staff and more.

 
 

Surya from Kertanegara Premium Guest House

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Our company runs a premium budget accommodation in Indonesia. We wanted a sustainable operation for our business, and we considered running our reservation system in the cloud.

Hotelogix was attractive to us due to its price, scalability and ease of use. The implementation only took 1 week; With the support of Hotelogix, our team could utilise the software really well within only 2 weeks.

We have relied on Hotelogix for the past 6 months and we have received plenty of support from Hotelogix staffs throughout that period.

We managed to obtain our first $100K in revenue within 5 months of operation due to Hotelogix's ability to meet all of our business requirement.

 
 

Mike from Topsail Shores Inn

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Before Hotelogix we depended on a spreadsheet program and that was a nightmare. Rooms were constantly getting double booked or underbooked and we were losing money. Hotelogix has made operating our 23 room hotel such a breeze. No more double bookings! It helps us keep track of the housekeeping and it gives us the ability to make properly formatted customer invoices. I love how we can easily keep track of data for our repeat customers. Taking reservations and sending email confirmations all just a few clicks of the mouse. The user interface is so simple almost anybody that uses a computer could operate it.

 
 

Kurt from El Sabanero Group

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We have been with Hotelogix for 1 year now. The program is easy to use and never has any down time. As an online system, it is available anywhere - even on iPad and iPhone. This also helps greatly if you are in an underdeveloped country where sometimes power failure can be an issue.

The set up was easy and staff of hotelogix very helpful. Customer support is great, and emails are answered in a speedy manner. I also like the constant updating and new features Hotelogix develops. In my opinion, one feature that would be a nice addition is a color difference for "paid rooms". I am sure Hotelogix will implement that feature shortly.

 
 

Joshua from Camp Eagle

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Hotelogix has truly helped our organization thrive in our Property Management area. We had tried many different ways of organizing our rooms and reservations, but it just became too much of a hassle. We decided to just go with an online software, and Hotelogix is what we chose.

We have been very pleased with this choice, and will continue to use their services until we feel we no longer need them or until Hotelogix becomes something that we can no longer justify the usefulness of. Thankfully, Hotelogix is easy to use, and very simple to integrate into our organization's functions. My staff find it very useful, and also find it quite easy to use.

If there was anything I wish I could change, it would be that when I request a function on Hotelogix it would be added quickly or at all. I feel that most of my requests on the customer service side have gone by without being resolved. Besides that, the past 2 years of using Hotelogix has been great, and the new improvements keep rolling out making it even better!

 
 
 
Showing 1-20 of 109

Ajoy from Mayflower Accommodation Services Pvt Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great User Friendly Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Currently no major business problems. Like the web based solution offered by Hx and also like the interoperability and flexibility of HX

Pros

Usability, the User Interface, feature and functions

Cons

Small issues like the way the invoices are printed for Groups Owners. Suggest that the group owners name are not highlighted in the Invoices. Support can be better

Review Source: Capterra
 

Mohamed from Dhiguveli Maldives
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great hotel system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very kind helpful team

Pros

The immediate assistance we get whenever needed

Cons

Nothing to be honest. Everything is okay and if any assistance we require, the team is always on hand.

Review Source: Capterra
 

Kat from AceBounce
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Lots of options

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature

Pros

I enjoy this system because there are a lot of options to set up the different departments. The option to get client/guest review is a nice feature as well to have in one place. I do enjoy being able to create task lists and have them marked off

Cons

It can be a bit confusing as you begin working on it, but there are decent tutorials to help make it through.

Review Source: Capterra
 

Wilko from Desert Sands Boutique B&B
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great all round service , from the sales perspective but specifically support related . Literally 24/7 Support and assistance

Pros

The ease of use as well as the integrated technology of a powerful PMS with channel manager as well as back office reporting and accounts manager

Cons

The cost is more expensive than other service providers

Review Source: Capterra
 

Othman from Lafontaine Hotels & Resorts
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

its simple with lots of functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud,HK Mobile,Fast reports generating ,integration with OTA's and more

Pros

multi-property feature
group feature
easy to understand it
integration with lots of systems (snapshot,tripadvisor,channel manager)
customer support

Cons

i can not find cons even when we find some issues, they always help us to solve it
so they are having good response to fix any cons which appear for us

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 


Hey Othman, Thanks for taking the time to share your experience! We are committed to helping our clients have better control over their property and grow their hospitality business. Don¿t miss to check out our recently added feature ¿Management Dashboard¿ to help you view all critical data in one place and make informed business decisions.

We would love to get your feedback on that :)

 

Joji from El Puerto Marina Beach Resort

July 2018

July 2018

Good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate that most of the processes we have in the resort can be translated into the system, the Hotelogix team was able to assist us set things up and help us on our initial run until we were running with only a few issues.

Cons

I would like to hear about a roadmap of features to be implemented along with a current list of bugs present in the software in order for us to manage our process better.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks for sharing your experience here. We¿re pleased to know that Hotelogix is helping you in managing your Resort better. We constantly release new features and update our product based on our client's suggestions, and your account manager will update you on the upcoming releases.


 

Anil Kumar from PADMA HOSPITALITY PRIVATE LIMITED

July 2018

July 2018

Simply Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

Pros

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Cons

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.

 

Abhishek from Treebo Hotels
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Always ready to develop for any new requirements. 24*7 prompt customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have grown with them from 1 property to 400+ property now.
The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.

Pros

Very basic tool yet consists of all the features that any PMS should have.
Grid provides the clear picture of reservations.
Night Audit and Correction mode keeps things under control.

Cons

Bit slow to load for Front Desk.
There is nothing else to not like. Team has been helpful is takking away any issues that the tool had.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks for writing a review for us. Hope you get a chance to check out our new and improved Central Reservation System ¿CRS 2.0¿ we introduced recently based on the feedback of our Multi-Property clients. We have got amazing responses so far and would love to hear your thoughts on the same.

 

Rabinesh from Treebo Hotels(Ruptub solutions Pvt. ltd.)
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

It has a friendly user environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

Pros

There are many features, which is good. The search tab and the report accessing are more convenient

Cons

Time to time, some glitch arise which make work difficult sometimes. We will have a tax issue arising from time to time and no alerts are created as a default. which lead our partner to escalate.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks for leaving a review and highlighting the ease-of-use of our product. Highly appreciated!

 

Abhishek from Goldfich hotel Delhi-NCR

July 2018

July 2018

New Software is easy to use but, you should be very careful at every step.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its online and can be accessed from anywhere. I use it through my Mobile App also.
Reports are easy to fetch.

Cons

Steps can not be re-edited. One room should be able to be accessed from different users as the same time.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thank you for taking the time to write a review, Abhishek! it is greatly appreciated.

 

Abhishikt from Treebo
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

It just very simple and easy to handle.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our hotel chain company was fully depended on this and helped us a lot understand flow and process of entire software and now we are able to build our own CRS.

Pros

1. UI is simple
2. Easy to understand
3. HX support very responsive when it comes to customization or addition of extra feature.
4. Customization option are very effective and easy control .

Cons

1. Room blocking audit trial can be improved.
2. Temp block option can be also improve as in if by mistake we don,t select timing for temp bock it just disappear. (In this situation it can be used as 30 sec block).

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 


Thanks for taking out time to write a review for us. It¿s great to know that Hotelogix has helped you build your own CRS and you¿re getting benefitted from our features :)
Your suggestions will be shared with the concerned department. Dedicated account manager for your property will update you on the same.

 

Yashwant from Citrus Hotel Karwar
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very echo friendly and easy to use. We are using this software from last one year and didn't get any challenge on this.

Cons

nothing, this software is goo Nothing change is required. The great thing of this software is that we can use this everyehere.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

The team here at Hotelogix is thrilled to hear such good feedback. Thanks, Yashwant!

 

(CG) Chandraguptha from Treebo Hotels
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

Pros

On Request, Lot of new features have been developed on based on universal resolutions,
As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data,
So with help of API, these became possible,
as per our requirement HX had supported us with best hospitality support.
It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Cons

we have seen blackout dates with multiple bugs &
had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks, Chandraguptha for leaving a review. We are proud to be a part of Treebo¿s journey so far and look forward to the future interactions and thereby the development of our product. We value your suggestions :)

 


June 2018

June 2018

Excellent support by the team,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As in Hotel industry. now we have stopped the food bills to attach with the room main invoice.
PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time.
every easy to check the room inventory.

Pros

Easy to use to describe the invoice details to customer, in item wise.
login at any time any where.

Cons

you can't take step back. transactions cannot be removed or hide. re settlement not possible.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks for leaving a review. Highly appreciated! Do you know, we¿re coming up with upgraded version of POS i.e POS 2.0? Dedicated account manager for your property will update you on the same.

 

Nadia from Chalets Chanteclair
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

They are always there to help us out when there is something we can't figure out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the simplicity of using it.

Pros

I like the on-line live support that we receive whenever we need it, and the resolutions found for whatever problem we may have.

Cons

When I have a restriction. example we are closed on Christmas & New Year. This can cause the reception worker to book on the day that we are closed. This is something that I don't like.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks for leaving a review and mentioning our 24X7 support. For us, our Clients are our priority and we take pride in helping our clients grow their hospitality business.

 

Stephanie from Motel Ile d'Orleans

June 2018

June 2018

Very competent customer service per live chat is a highlight

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are a 20 - rooms property and have nothing but a great experience with Hotelogix - especially their customer service is a highlight: email or even live-chat!! To each of my questions, the answer is never too far and the team communicates very closely also with my Channel Manager in order to resolve all problems. The software itself is able to picture the reality of the hotel business perfectly: room changes, early check-outs, room block-outs, different taxes and add-ons to basic prices - I am amazed!

Cons

I'd wish for an easier way to change prices on a daily basis OR to import base rates from the channel manager.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thank you for sharing your positive review and feedback. Your feedback is valuable to us and will be shared with the concerned department and we¿ll share the updates with you soon.

 

Bonnie from Queens Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Good value & great system for our small property, and excellent support team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support is outstanding. Account managers are amazing. Quick responses and very personable.
Good value for the system as it has a lot of features compared to our previous System Sirvoy. Very comprehensive system.

Cons

Interface is a little out dated. Not very appeasing to the eye.
Could make some features more simple to use.


Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks, Bonnie for the review! Such a shout out for our support team motivates us to perform even better every time you reach out to us.

 

Kateline from Kudawecha#40 apartments
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Our experience with hotelogix and with the system we use in our department has been very useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To have a control of check ins and check outs and to make sure that upon arrival ,guests will have their reservation printed.

Pros

At the beginning this software was a little bit complicated but when we got used to it it is very easy.

Cons

Well let´s say when there is a reservation made with Booking.com and we need to make sure that the price of booking is the same with the price of hotelogix.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Hey, thank you so much for your positive feedback and for taking the time to post this review. Highly appreciate it!


 

Rebecca from Sanctuary RV Resort

June 2018

June 2018

Easy to use dashboard, regular updates/improvements, open to new ideas.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software helps to make our property a success!

Pros

Hotelogix is responsive and adaptive. Whenever our property runs into a system issue, Hotelogix responds very quickly and is often able to fix immediately.

Cons

Hotelogix has the opportunity to improve there guest contact information to make it easier to direct contact in house guests.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Thanks for leaving such a great review. Your feedback is very valuable to us as we work to be better each and every day. This will be shared with the department concerned.

 

Jerry from The Rwanda Interview Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

The best experience I have had with any HMS ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

I find the system very user friendly and the support is nothing short of excellence! I also like the way the whole solution has been packaged to include IPOS ( material Management) and Re-pup ( Reputation Management. This is probably the most helpful solution I have used to date.

Cons

I cant quite point a finger at any weakness that is bad enough to affect my daily operations as the team is always on standby to assist in case of any challenge.

Review Source: Capterra

  Response: Hotelogix, HMS Infotech Pvt Ltd

Date: August 2018

August 2018

 

Hi Jerry, Thank you for your review. We¿re glad to hear such a fantastic feedback!
Our team is working hard to be able to provide you with an even better experience.