Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other modules like reservations, MIS or dining services, and hotel website from a single platform. The front desk interface can act as a single point dashboard to control hotel operations. Users can also customize the interface as per the hotel needs and manage multiple tasks.

The system can integrate with major credit card payment gateways and other third-party integrations for external CRS's, EPBAX, accounting and more. The two-way channel manager connectivity helps users manage inventory, rates across multiple channels and allows them to start receiving bookings on the front desk in real-time. Users can assign room-cleaning tasks to housekeeping staff and track it from the front desk or housekeeping console.

Hotelogix is available in multiple languages like English, French, Spanish, Portuguese, German, Russian, Arabic, Thai and Turkish.



119 Reviews of Hotelogix

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 119 reviews

September 2018

Ajoy from Mayflower Accommodation Services Pvt Ltd.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Great User Friendly Software!

Currently no major business problems. Like the web based solution offered by Hx and also like the interoperability and flexibility of HX

Pros

Usability, the User Interface, feature and functions

Cons

Small issues like the way the invoices are printed for Groups Owners. Suggest that the group owners name are not highlighted in the Invoices. Support can be better

September 2018

Mohamed from Dhiguveli Maldives

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great hotel system

Very kind helpful team

Pros

The immediate assistance we get whenever needed

Cons

Nothing to be honest. Everything is okay and if any assistance we require, the team is always on hand.

August 2018

Kat from AceBounce

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Lots of options

I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature

Pros

I enjoy this system because there are a lot of options to set up the different departments. The option to get client/guest review is a nice feature as well to have in one place. I do enjoy being able to create task lists and have them marked off

Cons

It can be a bit confusing as you begin working on it, but there are decent tutorials to help make it through.

August 2018

Wilko from Desert Sands Boutique B&B

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Product

Great all round service , from the sales perspective but specifically support related . Literally 24/7 Support and assistance

Pros

The ease of use as well as the integrated technology of a powerful PMS with channel manager as well as back office reporting and accounts manager

Cons

The cost is more expensive than other service providers

July 2018

Othman from Lafontaine Hotels & Resorts

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

its simple with lots of functionality

Cloud,HK Mobile,Fast reports generating ,integration with OTA's and more

Pros

multi-property feature
group feature
easy to understand it
integration with lots of systems (snapshot,tripadvisor,channel manager)
customer support

Cons

i can not find cons even when we find some issues, they always help us to solve it
so they are having good response to fix any cons which appear for us

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Hey Othman, Thanks for taking the time to share your experience! We are committed to helping our clients have better control over their property and grow their hospitality business. Don¿t miss to check out our recently added feature ¿Management Dashboard¿ to help you view all critical data in one place and make informed business decisions. We would love to get your feedback on that :)

July 2018

Joji from El Puerto Marina Beach Resort

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Good value

Pros

I appreciate that most of the processes we have in the resort can be translated into the system, the Hotelogix team was able to assist us set things up and help us on our initial run until we were running with only a few issues.

Cons

I would like to hear about a roadmap of features to be implemented along with a current list of bugs present in the software in order for us to manage our process better.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for sharing your experience here. We¿re pleased to know that Hotelogix is helping you in managing your Resort better. We constantly release new features and update our product based on our client's suggestions, and your account manager will update you on the upcoming releases.

July 2018

Anil Kumar from PADMA HOSPITALITY PRIVATE LIMITED

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Simply Awesome

A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

Pros

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Cons

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.

July 2018

Abhishek from Treebo Hotels

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Always ready to develop for any new requirements. 24*7 prompt customer support.

We have grown with them from 1 property to 400+ property now. The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.

Pros

Very basic tool yet consists of all the features that any PMS should have.
Grid provides the clear picture of reservations.
Night Audit and Correction mode keeps things under control.

Cons

Bit slow to load for Front Desk.
There is nothing else to not like. Team has been helpful is takking away any issues that the tool had.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for writing a review for us. Hope you get a chance to check out our new and improved Central Reservation System ¿CRS 2.0¿ we introduced recently based on the feedback of our Multi-Property clients. We have got amazing responses so far and would love to hear your thoughts on the same.

July 2018

Rabinesh from Treebo Hotels(Ruptub solutions Pvt. ltd.)

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

It has a friendly user environment

The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

Pros

There are many features, which is good. The search tab and the report accessing are more convenient

Cons

Time to time, some glitch arise which make work difficult sometimes. We will have a tax issue arising from time to time and no alerts are created as a default. which lead our partner to escalate.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for leaving a review and highlighting the ease-of-use of our product. Highly appreciated!

July 2018

Abhishek from Goldfich hotel Delhi-NCR

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

New Software is easy to use but, you should be very careful at every step.

Pros

Its online and can be accessed from anywhere. I use it through my Mobile App also.
Reports are easy to fetch.

Cons

Steps can not be re-edited. One room should be able to be accessed from different users as the same time.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thank you for taking the time to write a review, Abhishek! it is greatly appreciated.

July 2018

Abhishikt from Treebo

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

It just very simple and easy to handle.

Our hotel chain company was fully depended on this and helped us a lot understand flow and process of entire software and now we are able to build our own CRS.

Pros

1. UI is simple
2. Easy to understand
3. HX support very responsive when it comes to customization or addition of extra feature.
4. Customization option are very effective and easy control .

Cons

1. Room blocking audit trial can be improved.
2. Temp block option can be also improve as in if by mistake we don,t select timing for temp bock it just disappear. (In this situation it can be used as 30 sec block).

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for taking out time to write a review for us. It¿s great to know that Hotelogix has helped you build your own CRS and you¿re getting benefitted from our features :) Your suggestions will be shared with the concerned department. Dedicated account manager for your property will update you on the same.

June 2018

Yashwant from Citrus Hotel Karwar

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Great Software

Pros

This software is very echo friendly and easy to use. We are using this software from last one year and didn't get any challenge on this.

Cons

nothing, this software is goo Nothing change is required. The great thing of this software is that we can use this everyehere.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

The team here at Hotelogix is thrilled to hear such good feedback. Thanks, Yashwant!

June 2018

(CG) Chandraguptha from Treebo Hotels

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

Pros

On Request, Lot of new features have been developed on based on universal resolutions,
As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data,
So with help of API, these became possible,
as per our requirement HX had supported us with best hospitality support.
It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Cons

we have seen blackout dates with multiple bugs &
had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks, Chandraguptha for leaving a review. We are proud to be a part of Treebo¿s journey so far and look forward to the future interactions and thereby the development of our product. We value your suggestions :)

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Excellent support by the team,

As in Hotel industry. now we have stopped the food bills to attach with the room main invoice. PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time. every easy to check the room inventory.

Pros

Easy to use to describe the invoice details to customer, in item wise.
login at any time any where.

Cons

you can't take step back. transactions cannot be removed or hide. re settlement not possible.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for leaving a review. Highly appreciated! Do you know, we¿re coming up with upgraded version of POS i.e POS 2.0? Dedicated account manager for your property will update you on the same.

June 2018

Nadia from Chalets Chanteclair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

They are always there to help us out when there is something we can't figure out

the simplicity of using it.

Pros

I like the on-line live support that we receive whenever we need it, and the resolutions found for whatever problem we may have.

Cons

When I have a restriction. example we are closed on Christmas & New Year. This can cause the reception worker to book on the day that we are closed. This is something that I don't like.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for leaving a review and mentioning our 24X7 support. For us, our Clients are our priority and we take pride in helping our clients grow their hospitality business.

June 2018

Stephanie from Motel Ile d'Orleans

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Very competent customer service per live chat is a highlight

Pros

We are a 20 - rooms property and have nothing but a great experience with Hotelogix - especially their customer service is a highlight: email or even live-chat!! To each of my questions, the answer is never too far and the team communicates very closely also with my Channel Manager in order to resolve all problems. The software itself is able to picture the reality of the hotel business perfectly: room changes, early check-outs, room block-outs, different taxes and add-ons to basic prices - I am amazed!

Cons

I'd wish for an easier way to change prices on a daily basis OR to import base rates from the channel manager.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thank you for sharing your positive review and feedback. Your feedback is valuable to us and will be shared with the concerned department and we¿ll share the updates with you soon.

June 2018

Bonnie from Queens Hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Good value & great system for our small property, and excellent support team!

Pros

Customer support is outstanding. Account managers are amazing. Quick responses and very personable.
Good value for the system as it has a lot of features compared to our previous System Sirvoy. Very comprehensive system.

Cons

Interface is a little out dated. Not very appeasing to the eye.
Could make some features more simple to use.


Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks, Bonnie for the review! Such a shout out for our support team motivates us to perform even better every time you reach out to us.

June 2018

Kateline from Kudawecha#40 apartments

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Our experience with hotelogix and with the system we use in our department has been very useful

To have a control of check ins and check outs and to make sure that upon arrival ,guests will have their reservation printed.

Pros

At the beginning this software was a little bit complicated but when we got used to it it is very easy.

Cons

Well let´s say when there is a reservation made with Booking.com and we need to make sure that the price of booking is the same with the price of hotelogix.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Hey, thank you so much for your positive feedback and for taking the time to post this review. Highly appreciate it!

June 2018

Rebecca from Sanctuary RV Resort

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Easy to use dashboard, regular updates/improvements, open to new ideas.

The software helps to make our property a success!

Pros

Hotelogix is responsive and adaptive. Whenever our property runs into a system issue, Hotelogix responds very quickly and is often able to fix immediately.

Cons

Hotelogix has the opportunity to improve there guest contact information to make it easier to direct contact in house guests.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Thanks for leaving such a great review. Your feedback is very valuable to us as we work to be better each and every day. This will be shared with the department concerned.

June 2018

Jerry from The Rwanda Interview Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The best experience I have had with any HMS ever!

Ease of use

Pros

I find the system very user friendly and the support is nothing short of excellence! I also like the way the whole solution has been packaged to include IPOS ( material Management) and Re-pup ( Reputation Management. This is probably the most helpful solution I have used to date.

Cons

I cant quite point a finger at any weakness that is bad enough to affect my daily operations as the team is always on standby to assist in case of any challenge.

Response from Hotelogix of HMS Infotech Pvt Ltd

Replied August 2018

Hi Jerry, Thank you for your review. We¿re glad to hear such a fantastic feedback! Our team is working hard to be able to provide you with an even better experience.