--- title: "Amadeus HotSOS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amadeus HotSOS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amadeus HotSOS is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/hotsos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [Amadeus HotSOS](https://www.softwareadvice.com/hotel-management/hotsos-profile/) / Amadeus HotSOS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hotsos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hotsos-profile/alternatives/) # Amadeus HotSOS User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 16 reviews (73%) - 4 stars: 4 reviews (18%) - 3 stars: 1 reviews (5%) - 2 stars: 1 reviews (5%) - 1 star: 0 reviews (0%) ## Amadeus HotSOS customer reviews Showing reviews 1-22 of 22 (page 1). ### One and done - Overall rating: 5/5 - Reviewer: Cortney C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate. #### Cons Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved. --- ### Grew into the DNA of our operations - Overall rating: 5/5 - Reviewer: Kurt C. - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user) #### Cons Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working --- ### Falling Behind - Overall rating: 2/5 - Reviewer: Dave G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to track the completion of work orders and automatically-assigned preventative maintenance. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros The ability to create steps to accomplish a task like room inspection ensure the task was competed properly. #### Cons This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated. --- ### An essential software for all hotel operations managers yet features are very compounded and not user friendly. - Overall rating: 4/5 - Reviewer: Arthur T. - Industry: Gambling & Casinos - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at. #### Cons The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly. --- ### Good but could be great - Overall rating: 4/5 - Reviewer: Mark D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As my title says. Good but could be great. The functionality should be there, its has all of the tools #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to track productivity of team members while supporting them thru the information that the system provides. #### Cons The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side. #### Reasons for choosing Amadeus HotSOS Ease of end user --- ### Hotsos makes your team more productive - Overall rating: 5/5 - Reviewer: Subhankar D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrates smoothly with opera. Chat functionality is great. Report and custom report options are fantastic. #### Cons Sometimes the interfaces breakdown between Opera and Hotsos. --- ### An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market - Overall rating: 5/5 - Reviewer: Eric F. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion. --- ### HotSOS recommended for all hotels! - Overall rating: 5/5 - Reviewer: Blair C. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well. #### Cons It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols. --- ### User friendly and straight-forward - Overall rating: 5/5 - Reviewer: Nick M. - Industry: Gambling & Casinos - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order. #### Cons The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version. --- ### Makes communication easier - Overall rating: 5/5 - Reviewer: Hersielyn B. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input. #### Cons The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean. --- ### HotSOS is great! - Overall rating: 5/5 - Reviewer: Melissa F. - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments. It is a great tool if you use it well. #### Cons Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself. --- ### LOVE This product!! - Overall rating: 5/5 - Reviewer: Sean M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HotSOS really made my maintenance operations experience much better. With work order generation being so easy and fluid, we were able to minimize radio traffic at our hotel and rely on the app on our smartphones for notifications. It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department. #### Cons None that I can think of, it was such breath of fresh air to have a service optimizer that we would have had to look for flaws, which we weren't, --- ### Potential, but not there yet - Overall rating: 3/5 - Reviewer: Brittney L. - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros I like the layout and the overall functionality. It's a pretty easy system to learn. I think it has potential to be a good program. #### Cons The program is very slow, crashes, and can't pull up information like it's supposed to. Example, if I put in a ticket and close it, I cannot locate the ticket by requester like you should be able to. The only way to pull up a ticket is to input the order number, so if I lose the order number, I have to call support and they have to hunt for it. Also, searching for items has to be almost exact or it won't pull up. --- ### HOTSOS for Hotel - Overall rating: 5/5 - Reviewer: Kiara R. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's good for hotel communications. Specially with guest issues, concerns, and requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use HOTSOS for work and It makes communication easier for department. If we have requests and issues we just make an order and it'll be done is no time :) #### Cons What I do not like about HOTSOS is if you don't have wifi, you can't receive anything since it requires wireless connection. --- ### Amazing Feature for Hotel Management! - Overall rating: 5/5 - Reviewer: Gillian M. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy, fast, reliable. Simple technology and easy for every user no matter what their skill level. Excellent tool for any hotel of any size! #### Cons Sometimes there are glitches, like any technology, but a simple restart and it usually back up and going. --- ### Don’t get lost in the communication! - Overall rating: 5/5 - Reviewer: Daisy S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a great experience using HotSOS to ensure there is no miscommunication. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the organization of the program and ease of use. It’s very easy to communicate in a bigger hotel throughout different departments. #### Cons I don’t like the fact you cannot view closed request made after it has been followed up & archived. --- ### Hot Sos Review - Overall rating: 5/5 - Reviewer: Chistina V. - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery. --- ### Great back up for Hospitality - Overall rating: 4/5 - Reviewer: Johana S. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Its very practical and track able! You can track any guest request or investigate after a guest complaint #### Cons Not enough training. or Cust support. We should have more acces to customer service a more training to be able to apply all the tools and resources that hotsos provides. --- ### HotSOS - Overall rating: 5/5 - Reviewer: Jeff H. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user friendly and easy to install and operate. I would highly recommend this product. #### Cons No cons regarding this product. This an excellent option for any business looking for this type of software. --- ### Great - Overall rating: 5/5 - Reviewer: Perla E. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used other for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use, we use it for sending orders to our different internal departments in the Hotel. Would recommend to any hotel. #### Cons Having to chance passwords every 90 days is a problem. Consider to make it easy please. Other than that everything works fine. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Vanessa F. - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used other for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is used at our hotel throughout all the departments and really helps prioritize things that need to get done. #### Cons Response time could use a little bit of work but it could be an issue with the signal on our devices. --- ### Used this at my hotel for the deparments - Overall rating: 5/5 - Reviewer: Amy L. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use easy to navigate and fast to send out a request so other people can see it in the hotel. #### Cons It sometimes doesn't work and the requests from both sides sometimes doesn't go through and the requests don't delete --- Amadeus HotSOS Reviews, Pros and Cons - 2026 Software Advice