About ibelsa.rooms

ibelsa.rooms is a cloud-based hotel management solution for businesses of all sizes. It’s suitable for hotels, hostels, motels, guest houses and apartment rentals. Key features include a booking engine, task management, customer relationship management (CRM), reporting, customer portals, reservations and revenue management.

The solution offers a command center that tracks check-ins, check-outs and stay-overs. Users can view room rates, availability, guest information and payment status. It helps users manage documents and generate invoices as well as manage and track tasks.

The solution offers integrations with channel managers, cash registers, locking systems, accounting, revenue management, content management solutions ...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of ibelsa.rooms

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

May 2017

Emma from Haus Alpenblick, Kirchberg in Tirol

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Ibelsa is a powerful software system backed up by a team of innovative, patient and helpful experts.

We are permanently up-to-date with all our invoicing and booking work as well as our accounting. We can undertake marketing initiatives at the press of a button. We get some great reports that we can use for management decision making. As hotel owners we can now give some of our work on to our employees with the confidence that they will have a system that they can work within. So it has reduced the possibility for errors and enhanced our response time. We can more easily isolate our costs and respond to customer enquiries and we offer a more professional service to our guests.

Pros

In our 50 bed hotel we had a completely manual system prior to Ibelsa. We have been extremely impressed by their professionalism and expertise. It was a huge change that was made easy due to the intuitive, well thought out and logical format of Ibelsa. We were able to set it up ourselves and teach ourselves most of the system with the help of their online videos and quick and knowledgeable customer support. We use all aspects of the system except for their debtors management at the moment and are delighted with the efficiencies it has bought into our business. Its a real workhorse and for the price represents fantastic value. They have found a good balance between keeping up with new developments/innovations in the industry via system upgrades and keeping their price fair. For example, the recent debtors functionality is an upgrade that is possible for a small extra fee. Another recent upgrade is the function of being able to email straight out of the system. I was impressed that those two improvements came out within the first 3 months of using the system. It is a very stable system and connects quickly all the time. It has some great marketing functions as well that have enabled us to focus easily on generating direct guest bookings. I have not used their interfaces with the various bookings websites but they are building their partnerships with third parties constantly. We do use the interface for registering our guests to pay local tourist tax and its great!

Cons

A few really tiny things - I would like to be able to use the keyboard more when entering my customer data but I haven't spoken with them about the possibility of doing this instead of using the mouse as much as I do. Large groups are a bit time consuming for us to register and I think that is more the fault of what the local laws demand than that of Ibelsa, however, they are working on helping us to speed things up. This also illustrates to me that they are extremely customer focussed. Whilst the system is extremely easy to use it has meant that we take a bit longer to do some of our work but the benefits of the information we now gather to use for marketing far outweigh this - it's time well spent. The guest invoices are a million times more attractive than our previous ones and now what we need to do is improve the function that enables you to write free text on the individual invoice. As I said, all tiny things and all relatively unimportant compared with the benefits Ibelsa offers. I am extremely glad I made the move to Ibelsa and recommend it without hesitation.

May 2017

SABINE from Apfelhotel & Gasthaus Granny Smith

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I belong to the older generation not grown up with IT. ibelsa is the hotel software for user like me

the freedom to work from everywhere doing proposals, bookings, cancellations, invoices...all what is important for my hotel the options to train even my not well educated staff simply and quick

Pros

patient and efficient support all time, easy learning, possible to use for everyone who is able to read, ongoing development of the software regarding the needs of especially small and midrange hotels, absolutely value for money, cloud based - hey, I can work from everywhere in the world for my hotel, thats freedom in business

Cons

Response from ibelsa

Replied May 2017

Hello Sabine, thank you so much for reviewing ibelsa.rooms. As you know, your feedback is important to us. Our policy: keeping it simple is key, to ensure that anyone can use ibelsa from anywhere. Happy to have you as one of our clients with your ongoing feedbacks after every up-date. Thank you so much :-) Ricarda

May 2017

Thomas from WEST Hotel

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

works without to need expensive hardware

Pros

easy to handle, specialy when you have to train new staff always new updates with new tools - further development very regulary

Cons

May 2017

JJ from Casas Na Praia

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Great and innovative product...easy to use, fair price, amazing support team

We have become more professional, we have a better overview about our costs, our reservations and our clients. I started successful and easy out of the programm with my own marketing activities = saving money on the OTA´s! All together: We became successfull!!!

Pros

That I can use the webbooking engine in more than just one language on my website, my often foreign and seasonal staff can speak Portuguese, German and English with the support team and is able to work with the program just in a few hours. Compared with other systems the set up price was less than half and we are still surprised about the frequency of updates and features FOR FREE!! My team is always and all over up to date! ibelsa.rooms reduced errors and enhanced our response time for guests.

May 2017

Ulrich from Hotel Burgblick

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Very good and constantly getting better

Easy property management and online distribution in combination with the channel manager

Pros

Ibelsa is very easy to use for both management and employees. It is great to have access to the system from all over the world and on almost all devices. The support is outstanding, a solution for any upcoming challenge or problem is always found quickly.

Cons

The development of the app is not getting any further and the touch components, especially on IOS need to be improved. But both do more or less what they are supposed to do. The rate management is getting better, but could still be simplified.