Infor Hospitality Suite is used to manage properties around the globe, specifically over 73,000 customers in more than 200 countries. The software is suitable for many types of properties but is typically recommended to hotel chains, campgrounds, resorts, cruise lines, casinos, and government lodges. The system offers integrated hospitality management applications including front desk & property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence, and maintenance management.
Most Infor Hospitality customers are using the product to optimize the online and offline guest experience within properties that have 100 rooms or more. The software can be implemented on-premise or over the web as a hosted system. Infor Hospitality offers mobile applications that may help reduce check in/check out time for guests, automate housekeeping, and manage incidents and facilities. The system is iPad and iPhone accessible and combines social, mobile, analytic, and cloud technologies to streamline usability and connectivity.
Astrid from Margarets Forest Holiday Apartments
Specialty: Independent Hotel
Employees number: 11-50 employees
Would like to upgrade to something else, but finding it difficult to find system with just the right amount of features as this one.
Reliable in performance, friendly support team, unique in that it offers features other programs don't.
No longer caters to smaller hotels. Using an old (2006) version called Portfolio at the moment, but I'm stuck in the past, as there are no upgrades/alternative options available.
Perrine from Hôtel
You can choose a lot of different options to personnalize HMS for you hôtel.
The support is always friendly as I have to contact them almost every day (which is not a good point of course).
I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too.
Too much crashs on the system, the support knows some of them but they can¿t do anything about it...
Updates at any time without informations so you can¿t work for a moment and you don¿t even know what was the updates. Who made it, seriously ? Someone who¿s never at the front desk, for sure ! Sorry if there¿s mistakes, english is not my birth tongue.
If you have to change your software, definitely don¿t choose HMS. Infor needs to improve and works a lot on it !!