Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence and maintenance management.
Most Infor Hospitality customers are using the product to manage the online and offline guest experience within properties. The solution can be implemented on-premise or over the web as a hosted system. Infor Hospitality offers mobile applications that may help track check in/check out time for guests, automate housekeeping and manage incidents and facilities. The system is iPad and iPhone accessible and combines social, mobile, analytics and cloud technologies to monitor usability and connectivity.
The solution is used for midsize to large properties with more than 100 rooms to manage.
Astrid from Margarets Forest Holiday Apartments
Specialty: Independent Hotel
Employees number: 11-50 employees
Would like to upgrade to something else, but finding it difficult to find system with just the right amount of features as this one.
Reliable in performance, friendly support team, unique in that it offers features other programs don't.
No longer caters to smaller hotels. Using an old (2006) version called Portfolio at the moment, but I'm stuck in the past, as there are no upgrades/alternative options available.
Marianna from Hotel Union Square
Employees number: 10,000+ employees
It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.
The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.
Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.
Perrine from Hôtel
You can choose a lot of different options to personnalize HMS for you hôtel.
The support is always friendly as I have to contact them almost every day (which is not a good point of course).
I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too.
Too much crashs on the system, the support knows some of them but they can't do anything about it...
Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue.
If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!