Infor Hospitality Suite Software


 

Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence and maintenance management.

Most Infor Hospitality customers are using the product to manage the online and offline guest experience within properties. The solution can be implemented on-premise or over the web as a hosted system. Infor Hospitality offers mobile applications that may help track check in/check out time for guests, automate housekeeping and manage incidents and facilities. The system is iPad and iPhone accessible and combines social, mobile, analytics and cloud technologies to monitor usability and connectivity.

The solution is used for midsize to large properties with more than 100 rooms to manage.

 

Infor Hospitality Suite - Mobile access
 
  • Infor Hospitality Suite - Mobile access
    Mobile access
  • Infor Hospitality Suite - Room plan
    Room plan
  • Infor Hospitality Suite - Messages
    Messages
  • Infor Hospitality Suite - Profile
    Profile
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

3 Reviews of Infor Hospitality Suite

 

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Software Advice Reviews (1)
More Reviews (2)

Showing 1-1 of 1

Astrid from Margarets Forest Holiday Apartments
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would like to upgrade to something else, but finding it difficult to find system with just the right amount of features as this one.

Pros

Reliable in performance, friendly support team, unique in that it offers features other programs don't.

Cons

No longer caters to smaller hotels. Using an old (2006) version called Portfolio at the moment, but I'm stuck in the past, as there are no upgrades/alternative options available.

Review Source
 
 
 
Showing 1-2 of 2

Marianna from Hotel Union Square
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

HMS uploaded new features. Not too crazy about it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Pros

The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons

Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

Review Source: Capterra
 

Perrine from Hôtel

January 2018

January 2018

Waste of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can choose a lot of different options to personnalize HMS for you hôtel.
The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons

I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too.
Too much crashs on the system, the support knows some of them but they can't do anything about it...
Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue.
If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!

Review Source: Capterra