About Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management, online booking and a gift certificate point of sale (POS) application.

Innkeeper’s Advantage provides a custom website that users can edit to provide real-time information on property type, deals, images, rooms and more. Users can also manage their properties’ room rates in real time by season or specific event and keep track of reservation details.

Additionally, Innkeeper’s Advantage features a mobile booking engine. It also enables users to eliminate double bookings and coordinate their availabili...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

14 Reviews of Innkeeper's Advantage

Average User Ratings

Overall

4.93 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

September 2018

Katherine from Yale Manor Inc. (YMI?)

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

When intuition pays off

Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers and Innkeepers has been right there to help me avoid bad reviews/cancellations - OTA cancellations are down from 50% in the first year to less than 20%. That is good results. Every step from website setup to getting through our first year, Innkeepers was there when I needed them to pull me off the cliff and set me on a good path where our business is growing and we are getting really fabulous reviews, which we know will build business year by year. Their integrity is unquestionable and there is so much value-added support that I am getting more and more independent as time goes by. I completely trust the advice and marketing I get from every person at Innkeepers and the website gets great comments all the time from our guests.

Pros

Unbeatable price Value-added support for my startup BnB to help us avoid marketing that does not bear fruit Accessible when questions arise Well-thought out applications that are intuitive i.e., the calendar Yield management system will make future business management a snap Reports exportable Marketing/SEO knowledge Gorgeous Website, easy to use for guests on all platforms Extremely stable (no downtime)

Cons

- It takes awhile to become fluent in the system since it is so robust. - Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly. - Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what. Typically they call me and a few minutes on the phone works it out - I've never had an instance where the reservation didn't book.

June 2017

Al from Huron House

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

The EXACT system for my needs (and yours)

Ease of use.

Pros

I've had the opportunity to work with the team at Innkeepers Advantage for quite some time. I wanted to find a company that was interested in helping make my B&B's a success story. I/A was exactly what I was looking for. I didn't want a clunky "pop-up" type reservation system that was designed to replicate my website. I wanted something that was integrated in my website by the same design team that developed my website. In the nearly 5 years of doing business with I/A, I have been able to substantially increase my revenue each year. They are keeping my web content current. The team at I/A does an amazing job of using current data to help my properties stay relevant. How you might ask? One example is their incorporation of AMP mobile. Other software companies have been leery of current data and how it applies to mobile users. I/A is one of the only companies successfully using AMP. My results: 42 mobile bookings in one month. As I check with other B&B owners, no one is achieving those results for their business. If you are serious about your B&B and looking to find a company that will help you increase your business, give your website a fresh look and functional presence, and incorporate a user friendly property management system that produces unbelievable results, and personal customer service: then Innkeepers Advantage is truly your total business solution. And guess what? Their services are affordable for your current budget.

September 2019

Maryann from Casa Pacifica Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Unrivaled ease of use with fantastic comprehensive tools

Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself. Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well. I honestly could not have succeeded without them.

Pros

As the Innkeeper of a small boutique hotel I rely on using this software several times a day. Color codes and symbols help me very quickly keep track of payments, notes from guests and notes from staff to keep everything humming along no matter how chaotic life gets during high tourist season. The customer service at Innkeeper's Advantage is spectacular. Not only are any concerns addressed immediately, the tech support folks are patient and so often the issue was created by my ignorance and I never feel judged. Quite the opposite. Tutorials are offered at my convenience. The software creator listens and improves on the software often adding new features that create greater ease of use and for the little hotel I manage that leads to greater profits. I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping. I honestly would be lost without this software.

Cons

Not really a con for Innkeeper's Advantage- with advanced features I need to make the time to have a phone tutorial with tech support. It is always more than worth the effort to make the time!

Response from Impactiv

Replied October 2019

Wow, Thanks Maryann. We really enjoy working with you too. Thanks for sharing your comments.

September 2019

Martha from Anchor Inn Boutique Hotel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Ideal for small hotels and B&Bs

Our overall experience has been very positive. Their customer service is very responsive and helpful. They return calls quickly and work hard to resolve any issues. We feel like they are really interested in helping us to be successful.

Pros

The ease of making a reservation either via website, OTA, by phone. The ability to follow through with guests using follow-up letters and text messaging. Navigation using the control panel. The report generator is very helpful with budget management and planning.

Cons

Setting rates is a bit complicated. The learning curve is pretty steep.

Response from Impactiv

Replied September 2019

Thanks Martha, We appreciate your feedback. I am so happy that you like the software. We would be happy to schedule some time to go over rate management if you need help.

May 2017

Philip from Village Victorian Bed & Breakfast

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

18 yrs as a B&B - using many hosts/systems - 10 years ago we found I/A - been an amazing experience!

It has everything I have ever wanted or needed to run our Bed and Breakfast.

Pros

I can do absolutely anything I want to tweak my website and everything works the way it's supposed to work. Incredible people to work with - personal attention - always available - immediately take care of anything I have managed to mess up - their rates are well beyond reasonable - the software enables me to edit anything I want to edit - like seasonal date changes, rate changes, policies, whatever. I would be happy to chat with anyone considering Innkeepers Advantage as their web-host - web-designer - and online reservation system - it all works - never miss a booking - they have platforms available for all the Online Travel Agencies like Booking.com, Trip-Adviser, Expedia, Hotels.com, and makes a special Trivago connection available as well. Never a "double booking" by trying to find other ways to get reservations. It can all be channeled directly thru the software from Innkeepers Advantage. Rooms are immediately taken out of our online inventory. I can block rooms out, change rates, charge different rates for the weekend, apply multi-night discounts automatically, and their software computes all the math. They even have "coupons" I can set up to be applied in checkout for all the discounts that prospective guests feel they are entitled to. No more phone calls - they have everything they need to know right in front of them and book right online. Like I said - amazing!!