About Inn Style

Inn Style is a cloud-based property management system, channel manager, and internet booking engine – built by hoteliers for hoteliers. The all-in-one system streamlines repetitive admin, increases bookings, and enables accommodation owners to spend more time with their guests.

Key features include a user-friendly booking calendar, integrated payments, insightful reporting tools, and distribution to a wide network of online travel agents. Inn Style charges a fixed, monthly subscription cost, with no hidden commissions and no contract.


Supported Operating System(s):

Web browser (OS agnostic)

68 Reviews of Inn Style

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(57)

57

4 stars

(11)

11

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

December 2018

Adam from Brierholme Guest House

Verified Reviewer

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2018

A great system with excellent customer service!

Since using Inn Style I love that I no longer have to spend time sending manual confirmations or quickly trying to close rooms on various platforms to stop double bookings. Overall the platform is in my opinion excellent - and having worked in IT in the past I am not easily pleased! One thing I have not yet mentioned is the exceptional customer service. The team are great and getting back to me really quickly and never take long to resolve my issues. Overall I would highly recommend Inn Style to anyone!

Pros

The system is easy to use, works on any platform and is constantly being updated with great new features. Compared to the previous system I used it is an absolute breeze to work with. I especially like the reporting section which allows me to get a quick overview of our sales/occupancy levels without having to manually work these out. I also love the various custom emails I can automatically send out and the integration with other OTA's such as Booking.com. It's a great help being able to manage all my bookings from one place!

Cons

To be honest its hard to find anything I dislike! Any problems I have had with the software the team have either fixed or implemented a new feature for me. If I had to pick something (its a feature I would like to see not a dislike) it would be that restrictions (e.g. please calls, no check-ins) were displayed on the admin dashboard as they are on the customer view.

Response from Inn Style

Replied December 2018

Thanks for your review Adam! We're so pleased that you like Inn Style, and hopefully our new features will continue to impress!

July 2019

Samantha from Cartref Guest House

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

The Best

Inn style is just fantastic I can not praise the team enough.

Pros

It is just so fantastic, i love using the system as it looks really good. The customer service is amazing just simply the best nothing is ever to much trouble.

Cons

I can honestly say nothing as they are always improving the system with updates which o my make it better.

Reasons for Choosing Inn Style

The people were really nice and very helpful and I felt it looked better.

Response from Inn Style

Replied July 2019

Thanks for your feedback Samantha! We're so pleased you like Inn Style so much. I'll pass your comments onto the Product Support team. :)

December 2018

Alex from Cinq & Sept

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2018

So much potential - but not there yet.

Pros

For the customer a clean and simple to use interface without too much complication. Allows for simple additional items to be 'sold' at the time of booking. Excellent showcase for the rooms/property for the public once on the booking engine. The client interface is also well designed and easy to use. Quick reports have improved giving a good insight to the various business matrices. Easy integration to Stripe for on-line payments and for sending payment requests. Quick, responsive and helpful support team.

Cons

No additional language options -so only English available. No invoice option available - so you have to manually create tax compliant invoices for every payment taken. Difficult to generate accurate analytics for the customer journey as once on the booking engine the data stops there, so not a full picture of if and when you might be losing potential bookings. No way of reaching users that tried but failed to complete the booking process. Small development team and so improvements are slow to market.

Response from Inn Style

Replied December 2018

Thanks for your feedback Alex. We'll have an integration with Xero in 2019, so this will definitely be a big help for your business! We also offer French, German, Spanish and Italian language options, so please let us know if you would like us to implement this in your booking calendar.

July 2019

Alan from Caythorpe House

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Helps me save time and attract more guests

Pros

Ease of use, intuitive, fast, loads of utility and constantly being improved. Help us always at hand and is fast, friendly and expertly given.

Cons

Can’t think of anything in Innstyle that I don’t like.

Reasons for Choosing Inn Style

Felt it was the right solution for me.

Response from Inn Style

Replied July 2019

It's been great working with you for the last few years Alan. Many thanks for your review! We really appreciate you taking the time to leave feedback.

July 2019

polly from Broncoed Uchaf Farmhouse B&B

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

The best B&B booking system

Helps me to present a professional front for guests bookings and gives them confidence in placing their personal and financial data on our system, this then follows through with easy to manage bookings and payments through Stripe. 100% has saved me hours in front of the computer typing up confirmations and emailing guests with their individual requirements. Customer service is 2nd to none and I cannot fault them in any way - I would recommend this software to all small hoteliers, campsite owners and B&B's - I am sure it works fabulously for large establishments, but I have no end user experience of this :) Keep doing what you do, keep the pricing fair for small businesses and keep the customer service on the personal level and I will never look at a different product.

Pros

Simple, easy to use software that helps you organise your bookings, take payments and manage 3rd party agent bookings. Website templates are brilliant for a non-IT person to understand and implement. Customer support is fantastic and they 'hold your hand' through any areas that you do not fully understand. Diary or Calender views of bookings are great - you can see at a glance what rooms are booked. Automatic email confirmations make the all important 1st communications with your guest, giving them important information which saves you time. Quick analytical reports are great for future planning. Seasonal room rates allows for quick and easy updating of rates. Huge flexibility of how you can present your property, from single night room rate to whole week. The most important factor, for us, in deciding to implement Inn Style as our booking system was the assistance and support that we received from day 1, guiding us to ensure we obtained the best look and operating system for our small B&B. We have already recommended to other hoteliers.

Cons

Would like to see more ability to analyse booking data - however as a small establishment we are able to do this with the reports available and an excel spreadsheet.

Response from Inn Style

Replied July 2019

Thanks for taking the time to leave such a detailed review, Polly. We're so pleased that you value our customer support so highly, and we're equally as happy to hear that we've saved you heaps of time on the admin side of things. We're currently developing the reports section of Inn Style too, so you should shortly have much more flexibility when it comes to analysing booking data. As always, feel free to get in touch if you have any other suggestions! Best wishes to you all.