InnGenius Software


 

InnGenius PMS is a cloud-based hotel management solution that provides front-desk management, housekeeping, booking and point-of-sale (POS) capabilities. The solution suits the needs of small hotel owners and managers.

The InnGenius PMS calendar feature enables users to track occupancy status and monitor room availability. Front-desk managers can review room availability on a daily, weekly or monthly basis. Further, the software enables front-desk professionals to make group bookings with the help of an interactive scheduler.

The housekeeping module enables managers to monitor housekeeping and occupancy status, and hotel staff can assign team members to different rooms and schedule housekeeping duties within designated timelines. 

InnGenius PMS integrates with payment gateway platforms such as Authorize.net and PayPal. Its integration with Google Analytics allows managers to track website performance.

 

InnGenius - Choose rooms
 
  • InnGenius - Choose rooms
    Choose rooms
  • InnGenius - Room types
    Room types
  • InnGenius - Room details
    Room details
Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of InnGenius

 

Start your review of InnGenius

Click to start
https://www.softwareadvice.com/hotel-management/inngenius-review/
Software Advice Reviews (1)
More Reviews (15)

Showing 1-1 of 1

Ina from AS Tirana Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very easy to use. Giving support anytime to every question

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality, easy to use from receptionists and good reports for management and finance. Good connection to channels.

Cons

when two different users open the same window and make changes ate the same time you cannot save the changes.

Review Source
 
 
 
Showing 1-15 of 15

Julie from Apache Lodge

March 2017

March 2017

Thank You Inngenius!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Changing PMS is a huge commitment from data entry, training and fear of the unknown customer support. I tried 5 different PMS before choosing Inngenius. Perhaps I would not have the same appreciation without that experience. The other programs I used had a complicated and time consuming reservation process. A reservation in Inngenius can be completed or edited in one screen, e.g., Name, Dates, Rate, Payments, Notes, ID Swipe, Memos. Another feature so important is the simple but intuitive interface. During the daily check-in we use the 7-day feature. I am surprised how often I zoom out to the 15 and 30 day to help with rates and trends. The most important feature, however, is customer support. In other programs, I was loosing thousands due to a mapping issue or hidden default pricing and couldn't get the issue resolved. Inngenius has never deflected an issue and I appreciate the accountability, problem-solving, and quick response to product enhancement. Also, the refresh rates must be really quick because I have NEVER had an overbooking. Thank you Inngenius.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: March 2017

March 2017

 

Awww! thanks so much for the kind review Julie! We appreciate your business and love talking to you on the phone :D

 

yarly from Antares Hotel

February 2017

February 2017

Highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exactly what we expected to systemize our hotel working tasks. Ease to use, prompt support. I highly recommend to hoteliers, no doubt.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thank you for your very kind review Yarly, it is very much appreciated!

 

Ani from Marea resort
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great PMS and always helpful customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The pms is easy to use, it covers all the needs of our hotel and the customer support is always there for you.
I would definitely recommend to all properties that are looking for a pms that is cloud based, friendly, has great value for the money, and the customer support is super fast.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thank you Ani! Thank you so much for your kind words. We are thankful to have you as such a loyal customer and we value you very much! We look forward to serving you and continue to improve our software to meet all your needs. If you have any suggestions or reports on improvements please do not hesitate to contact us. We are currently working on the software to make it as smooth as possible so any feedback is greatly appreciated :))

 

Venera from Altea Beach Lodges

February 2017

February 2017

Very good Job Inngenius

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found Inn-genius 3 years ago, the same year when they were founded. The very first thing i noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business. I couldn't be happier and look forward to keep growing and collaborating together. Being hotelier i will undoubtedly recommend this software...

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Hi Venera! Thank you so much for your review and we love the fact that you have loyally stayed with us for so long, and have become a part of our family in business :) You are very valued and please, if you have any suggestions or ideas for features and also if you come across anything that is not user friendly, please email us and we will fix it. Thanks again!

 

Laureta from Agikons

February 2017

February 2017

Efficient, highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome system. Easy to use and believe me they are always there to help for everything you need, they have great customer service. A high quality PMS system with a good price. You totally can find whatever you want to know about you hotel.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thank you so much for your kind review! We are very happy to have you as our customer and look forward to serving you in the future. It is so nice to hear when we can make our customers happy :)

 

Arber from S&D invest
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Easy to use, good and responsive customer service, value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software: easy to use, visually likable, gets the job done, good statistics reports. Useful for small and mid-size properties.
Customer Service: April and Seth are very supportive and helpful for any questions that you have. They are very patient and understanding even if some questions from end users are retarded :) which is a huge plus in today's customer support era.
Value for money: very well priced. It gets the job done and saves you many hassles

Overall: would recommend to all my colleagues and have done so far! Starting with only one property have recommended to 5 other property-colleagues which now use Inngenius

Pros

Easy to use. Great customer support. They improve upon the software periodically adding new cool stuff.

Cons

I would like for them to increase the number of xml connections with other OTAs

Advice to Others

Its great :) I recommend it

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Hi Arber, thank you so much for your review, you made me laugh :D We are so happy you have stayed with us and we really enjoy having you as our customer and also thank you so much for your referrals your business is very appreciated and we love helping you so don't ever hesitate to ask for help :) Can you send us some suggestions for OTA's? We will work on this as well, and we will also be adding booking suite soon which will do CMS and a lot of other cool stuff :D

 

Patrice from NA

February 2017

February 2017

Overall customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have several cottages I rent out in California. Using this product, I never had an overbooking, all the reservations were handled with elegance, and the software was amazing! I would recommend them to anyone.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thanks Patrice! It is a pleasure working with you. I always enjoy our conversations and how knowledgeable you are about the hotel industry. Thanks so much for your review and I look forward to serving you in the future!

 

Kevin from Sidney James Mountain Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great Cloud Based Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to setup and did not take long to get the hang of the software. Works great on integration with online booking channels.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thanks so much for the review Kevin, It is a pleasure to serve you and Sid, and look forward to serving you in the future and value our business relationship very much! Thanks again!

 

Anson from The Guest Experience Company Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

PMS+Booking Engine+Channel Management+Yield Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was looking for a suite that was able to handle the tasks required by large hotels but targeted at small boutique properties. INNgenious gave us all we needed at a great price point.

Pros

Top notch functionality

Cons

UI can be more attractive
Taxes between modules are not harmonised
Limited channels
Limited payment gateways (for European companies)

Advice to Others

Tried and tested many, including all the bog brands but none gave us the functionality and value of INNGenius!

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thank you so much for your review and input. We will definatley be looking into this now and we will try to find a better solution. If you have any more ideas/inputs, please feel free to write us at support@inngeniuspms.com. Again, thank you for your feedback, it is very much appreciated!

 

Gretel from Rancho Labradores
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I change Channel Manager Supplier to Inn Genius. And till now I think is a very easy system to use. They have very good customer service and support. Have 1000 of videos for every issue. Very Flexible. Till now it has fit perfectly to our needs.

Pros

Its very easy to use, and very flexible.

Cons

I dont have any cons till know

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: February 2017

February 2017

 

Thank you so much for your review! We strive to make our customers happy and are constantly trying to improve our software to meet our customers needs. We are so thankful you are with us and are looking forward to serving you more in the future!

 

Pam from A Beach Breeze Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easy, Efficient & Totally Affordable!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had looked at many PMS before deciding on InnGenius. First of all, the best parts of this system are the owners, April & Seth! They are always there to help (with an amazingly quick response)! The system itself is very easy to set-up (and I was a total novice). This property management system has everything and I mean EVERYTHING you need at a very reasonable price! April & Seth are always improving the system by adding updates (with videos, etc to help explain). InnGenius has made my life so much easier and organized; best of all, no more overbooking!!! I highly recommend InnGenius PMS - you will not find one better and you can't beat the price!

Pros

The ease of set-up, the comprehensive reports, etc and the owners, April & Seth.

Cons

So far, I have not found anything to complain about! I ma thrilled with InnGenius!

Advice to Others

I resisted getting a property management system for many years. That was a big mistake. InnGenius has made operating my business (front desk) so much easier and definitely more efficient!

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: October 2016

October 2016

 

Thank you Pam! It is nice to hear our long term loyal customer happy! It is always a pleasure to serve you and we hope to do so for many more years, thank you for your kind words and your business. We love hearing from you and you can contact us anytime :)

 

Sam from Canaan VIllage Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Inngenius... Thank You !!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the first time we tried out the Inngenius PMS system I was in total amazement ! We have tried countless hotel PMS software system and nothing seem to grab our attention. The staff at Inngenius is one of the most knowledgeable, polite, professional, and care about your motel /hotel needs when it comes to booking channel manager to reservations or just saying hello.. Canaan Village Inn is a #1 fan of Inngenius. Thank all of you

Pros

Fast, exactly what we need, never down time or crashing.

Cons

Nothing

Advice to Others

I recommend highly

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: October 2016

October 2016

 

Thank you Sam, and yes, our conversions both business and casual have been very fun and we love hearing from you and your wonderful ideas! We hope to continue to provide you with (hopefully) unbeatable service but also value our partnership very much

 

Nima from Siesta Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Pound-for-pound, The absolute best property management system online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We own two independently-run hotels in the Caribbean (37 rooms and 50 rooms). We did a lot of research on property management systems before going with Inngenius. The great advantage in their corner is their customer service and tech support. They are always available, even after hours. When they are not in the office, they will reply to an email within minutes. For me, that was a game changer.

We tried their 30-day free trial for our smaller hotel, and our staff liked it so much, that we decided to subscribe by day number 10. After a few months we decided to try it with our larger property. We had the exact same response from our staff there. It took us just seven days to change to a paid subscription. The good thing is that it's a monthly subscription and we didn't have to install anything. It's all online. I can access the system from anywhere in the world, and most importantly, the cost is way lower than anything that I found out there.

There's a lot more that I could say, but I challenge you to compare it to the other systems out there. Put it to the test.

Pros

Tech support and cost

Cons

Nothing

Advice to Others

I shared my review because it took me a few months to stumble upon a Inngenius. Before that I had to sit through so many demos and phone calls with other companies. I don't want others to waste their time going through all of that.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: October 2016

October 2016

 

Thank you for your kind words Nima! We enjoy serving you and hope to continue to serve you for a long time to come and meet all your expectations in our partnership

 

Rozitra from Oceana Hospitality Group

October 2016

October 2016

Best PMS system and the VERY BEST support team- Super Awesome April & Seth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a very high quality PMS system at a great price- we have 5 locations and they manage these properties very well. The customer support is AWESOME, the response time from them, the high quality work and super helpful. I highly recommend them and actually so for a few of my other hotel friends have also asked and signed up with them. BEST product, Best Solution and the BEST team

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: October 2016

October 2016

 

Thank you, Rozita, as one of our first customer's we value your business and want to thank you for staying with us through all our updates and improvements and your loyalty towards us as a valued customer. We hope we will continue to meet your needs and expectations for a long time to come

 

Mel from Mendocino Seaside Cottage

October 2016

October 2016

Excellent experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for a cloud-based management for my system and did investigate a number of options. I chose InnConnect and I am very pleased that I did. Since I am not a computer person it important that I didn¿t get hung up going through endless layers of phone transfers and delays. When your management system is down you are "out of business." In the time I have been using InnConnect they have always been there for me. April, one of the owners, has always been available from set-up through updates that the company has implemented.

Review Source: Capterra

  Response: Inngenius, InnGenius

Date: October 2016

October 2016

 

Thank you Mel! It is always nice to talk with you and get the latest Cali updates from you :) We hope to continue serving you in the future and appreciate your business and partnership