We "inherited" Inngenius when we purchased two years ago. With a new business and new software, we had a lot of questions and they were incredibly helpful. Thorough as well as timely. We really appreciate the assistance we received.

The software is easy to use and the customer service is stellar. For a company our size, and for the price, we have found Inngenius to be a great value.

There are some features on a few of the reports and guest look-up that I wish were set up a little different. Being able to sort by, or look up by certain fields would be nice (without having to download to excel). But, honestly, this is not a major issue.

This is definitely a program you will enjoy using and want to recommend to others.

I had been with another booking software but even after working with them for over a year, I was still having difficulty understanding how to use their program. Well I started looking around and found Inngenius. They gave a trial period and I found that even within the trial period I was able to use AND understand how to use their system. It is that easy to use. The personal customer care was incredible and very responsive. They go out of their way to make sure your issues are attended to. They also continue to add features to the software like an affiliate program, coupon codes and pre-authorization of credit cards which has been incredibly helpful. Another great feature is the ability to add several POS operations. Such as a gift shop and a lunch counter which can then be added to your guests bill or paid at the location separately. You will definitely be a happy camper with this product.

There is one more feature I would really appreciate and that is an integration with third party auto-responders like GetResponse, MailChimp and Constant Contact. They do have a limited email capacity installed with their product so you can give your guests arrival information, etc. But it is not conducive to long term contact with your guests.

I looked all over internet for a PMS that fits my small lodge and Inngenius was perfect for us, I tried others before and I was never happy, once I start using Inngenius I liked and been using it ever since.

Very easy to used, good technical support.

I would like that before any update, send a video of the changes.

Fantastic! I HIGHLY recommend this program and its developers!

How easy it is to set-up and how great it works with third party sites, such as Expedia & Booking.com! I am not very computer savvy and it was so great to work with the customer representatives (who are ALWAYS available) as they helped my set-up Inngenius PMS. I was amazed at how easy it was and how much it helped me to keep my business organized.

There is only 1 very little glitch in the program. I wish it would always let me know when the customer is a repeat customer. Sometimes I find it hard to look up a past customer. Maybe this is an impossible request.

Software: easy to use, visually likable, gets the job done, good statistics reports. Useful for small and mid-size properties. Customer Service: April and Seth are very supportive and helpful for any questions that you have. They are very patient and understanding even if some questions from end users are retarded :) which is a huge plus in today's customer support era. Value for money: very well priced. It gets the job done and saves you many hassles Overall: would recommend to all my colleagues and have done so far! Starting with only one property have recommended to 5 other property-colleagues which now use Inngenius

Easy to use. Great customer support. They improve upon the software periodically adding new cool stuff.

I would like for them to increase the number of xml connections with other OTAs

Overbooking !

As a Hotelier, I definitely recommend this software to all of my hotelier friends.The program is very useful and very easy to use. .I never faced with overbooking issue with this software. Customer support also amazing.I would like to thank CSR for his amazing supports. Yesterday almost 3-4 hours nonstop he helped us to manage room types and mapping in online reservation systems. Thank you very much İnngenius for such good software!

Very useful,Very easy to use,Reservation engine, Channel manager system and pms alltogether helping to me to manage my systems easily.

We own two independently-run hotels in the Caribbean (37 rooms and 50 rooms). We did a lot of research on property management systems before going with Inngenius. The great advantage in their corner is their customer service and tech support. They are always available, even after hours. When they are not in the office, they will reply to an email within minutes. For me, that was a game changer. We tried their 30-day free trial for our smaller hotel, and our staff liked it so much, that we decided to subscribe by day number 10. After a few months we decided to try it with our larger property. We had the exact same response from our staff there. It took us just seven days to change to a paid subscription. The good thing is that it's a monthly subscription and we didn't have to install anything. It's all online. I can access the system from anywhere in the world, and most importantly, the cost is way lower than anything that I found out there. There's a lot more that I could say, but I challenge you to compare it to the other systems out there. Put it to the test.

Tech support and cost

Nothing

At the beginning we have been trying to capitalize on all of the features which InngeniusPMS can give you. But after 2 years now, we scaled back a lot, just because i have noticed that the daily operation of our small property requires much less then anticipated. InngeniusPMS can be the right tool for everyone in the hospitality Business!

InngeniusPMS gives us the whole package for an affordable price. From Frontdesk to POS operations.

Dont dont have anything in my mind really, as a started our business with InngeniusPMS right from the beginning. As i am using it a lot from outside of home on mobile devices, i must say that there are a few glitches when using my android tablet.

We had looked at many PMS before deciding on InnGenius. First of all, the best parts of this system are the owners, April & Seth! They are always there to help (with an amazingly quick response)! The system itself is very easy to set-up (and I was a total novice). This property management system has everything and I mean EVERYTHING you need at a very reasonable price! April & Seth are always improving the system by adding updates (with videos, etc to help explain). InnGenius has made my life so much easier and organized; best of all, no more overbooking!!! I highly recommend InnGenius PMS - you will not find one better and you can't beat the price!

The ease of set-up, the comprehensive reports, etc and the owners, April & Seth.

So far, I have not found anything to complain about! I ma thrilled with InnGenius!

Overall an awesome system, with great customer support and unbeatable price.

High Quality All-In-One system. Easy to use, fast, very affordable & great customer service. Extensive Reporting capabilities. You can setup the rates for 23 months in 1 screen. Have capability to setup rules for Yield Management.

I would like to see improvement in the booking engine to be on par with OTAs or other PMS providers. Would prefer to show rates only for the date selected. Would also like to see capability to have promo codes.

Thank you Inngenius for an excellent PMS. It is extremely easy to use with hardly any support required but they are always helpful when you do. Our hotel has increased revenue every year since we have been with Inngenius. I recommend it to everyone who is looking to take their hotel to the next level.

I would like to request if there is a way to keep track of all emails sent out for guest confirmation and folios.

From the first time we tried out the Inngenius PMS system I was in total amazement ! We have tried countless hotel PMS software system and nothing seem to grab our attention. The staff at Inngenius is one of the most knowledgeable, polite, professional, and care about your motel /hotel needs when it comes to booking channel manager to reservations or just saying hello.. Canaan Village Inn is a #1 fan of Inngenius. Thank all of you

Fast, exactly what we need, never down time or crashing.

Nothing

yield management, rate parity, mobile responsive

Party reservation, split rooms, history, trail

The thing i like the most about this software are the “Reports”. They simplify the Finance Office way to much work.

Would be great if there was a mobile app so we don’t have to open browser/safari because it is not comfortable

The pms is easy to use, it covers all the needs of our hotel and the customer support is always there for you. I would definitely recommend to all properties that are looking for a pms that is cloud based, friendly, has great value for the money, and the customer support is super fast.

We run 3 Boutique Hotels in Malta and have found Inngenius PMS to be the ideal tool to run our operations. It has the functionality of established PMSs without the pretentious pricing. Great value backed by a good team.

User Interface is OK but could be amazing given a little attention to detail.

The system is very easy to use and understand, makes reservations and housekeeping management very effective

difficulty in synchronizing new rooms added to the company's website. Have to use innconnect instead

rate management, real time monitoring, minimize human resourcing

extra add-ons, Bar POS, auto emails

Functionality, easy to use from receptionists and good reports for management and finance. Good connection to channels.

when two different users open the same window and make changes ate the same time you cannot save the changes.

Extremely user friendly, simple to use and to the point!

It's not highly customizable, i wish there were more customization options

Easy to setup and did not take long to get the hang of the software. Works great on integration with online booking channels.

Changing PMS is a huge commitment from data entry, training and fear of the unknown customer support. I tried 5 different PMS before choosing Inngenius. Perhaps I would not have the same appreciation without that experience. The other programs I used had a complicated and time consuming reservation process. A reservation in Inngenius can be completed or edited in one screen, e.g., Name, Dates, Rate, Payments, Notes, ID Swipe, Memos. Another feature so important is the simple but intuitive interface. During the daily check-in we use the 7-day feature. I am surprised how often I zoom out to the 15 and 30 day to help with rates and trends. The most important feature, however, is customer support. In other programs, I was loosing thousands due to a mapping issue or hidden default pricing and couldn't get the issue resolved. Inngenius has never deflected an issue and I appreciate the accountability, problem-solving, and quick response to product enhancement. Also, the refresh rates must be really quick because I have NEVER had an overbooking. Thank you Inngenius.

I never have to worry about missing a reservation because all my booking channels are synced with Inngenius!

I love the Calendar I never miss a reservation.

Nothing no complaints at all! everything is great

I have no complaints. We have been using Inngenius for our small Inn for at least 4 years.

The customer service since the beginning has been amazing. April has helped from day one with set up and continually with any questions I may have.

At first it was a bit hard to understand but once you get the hang of it it's a piece of cake.

Calender Chart Features,Color coded room status,Multiple Rate Offers

Functionality of: Block to Reservation by Group Reservation