--- title: "innRoad Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of innRoad. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if innRoad is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/innroad-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [innRoad](https://www.softwareadvice.com/hotel-management/innroad-profile/) / innRoad Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/innroad-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/innroad-profile/alternatives/) # innRoad User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 217 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 147 reviews (68%) - 4 stars: 50 reviews (23%) - 3 stars: 11 reviews (5%) - 2 stars: 4 reviews (2%) - 1 star: 5 reviews (2%) ### Most mentioned pros - The software allows us to easily rearrange room assignments or adjust length of stay. - My experience and my full team are happy with the customer service that is provided from Inn Road. - The explanations and formats given make all of us feel at ease. ### Most mentioned cons - Some of the booking agencies (Booking.com, Expedia) are not consistent and sometimes difficult to get customer service - Training users on "live" data is bad practice and impacts reports. - Initially group functionality was a little clunky when we switched to innRoad. ## innRoad customer reviews Showing reviews 1-25 of 217 (page 1). ### Great booking Engine with outstanding support - Overall rating: 5/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. innRoad works well for us to manage our business. The reservation process is easy and customization is easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings. #### Cons The session management is very poor. Requires re-logging in multiple times a day because the session has expired. #### Reasons for switching to innRoad We wanted 24X7 support. --- ### Once great PM solution with a great customer service - Overall rating: 5/5 - Reviewer: Baris G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay. #### Cons If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad. #### Reasons for choosing innRoad Of these alternatives innroad was the best one in terms of customer service and it was one with the highest number of integrations. #### Reasons for switching to innRoad Customer service of the RMS Cloud was slow to respond and their number of OTA integrations were lower then Innroad that's why we switched to Innroad. Additionally multi language and multi currency support of Innroad was better which was influencial in our decision to make the switch. --- ### Management of hotel - Overall rating: 3/5 - Reviewer: Lucy J. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can see where some updates were well meaning but way over complicated #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like the option to see 1-30 days at s time on the tape chart. Also like you can stay on a future date and input several rooms rather than going back to today’s date between each entry as the old system did. #### Cons Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated. You have to be a rocket scientist to check out a guest. Once on a future date there is no simple way to return to today’s date. --- ### Love this Product! - Overall rating: 5/5 - Reviewer: Tammy W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance. #### Cons There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply. #### Reasons for switching to innRoad The customer service was not good. From my initial interaction with Innroad the knowledge and customer service left a great impression. We also switched because the software did not really have all the functions that I was told it had. --- ### Very Happy! - Overall rating: 5/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates. I would like to be able to have more than one travel agent % set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away. #### Cons I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly. #### Reasons for switching to innRoad Was ready for an update and a PMS that better fit our property. Wanted to improve our booking engine and interface with OTA's. --- ### I am very happy with my choice - Overall rating: 5/5 - Reviewer: Laura D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I could not be happier. I am very glad I chose innRoad. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad! #### Cons Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn. #### Reasons for choosing innRoad Ultimately it came down to price. #### Reasons for switching to innRoad Customer service was by email or a messaging service on the site. Very cumbersome and not in the moment. When you have a problem, you need help now! Also, they were not able to support the credit card system I wanted to use. --- ### Glad we selected innRoad. - Overall rating: 5/5 - Reviewer: Cindy M. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Very happy with innRoad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is their customer service that makes them number one from my point of view. #### Cons Initially group functionality was a little clunky when we switched to innRoad. It may partially because we were learning a new system. Group functionality has improved over the years. #### Reasons for choosing innRoad To make an overall system change from one product to a different product, it a fairly long process with a number of different departments involved in the final product selection. innRoad was helpful and patient throughout the process providing any documentation we asked for and answering any questions we had. It seemed to be priced fairly for a property of our size (75 rooms). innRoad seemed like the right fit for our operations and it is. #### Reasons for switching to innRoad With our previous system, it could take days to get a complete response from customer support. --- ### Save your Money - Overall rating: 1/5 - Reviewer: Jeremy J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very poor. Management doesn't follow up and they think I have nothing but time to sit at my phone and wait for return calls. They don't take suggestions. They did a report "update" and it is no longer formatted to be printed. They do not vet their updates. The system is very slow and you get the wheel of death. We had a seasonal worker quit because Innroad constantly had errors and made her look bad. They did an update before our 2021 season that left our automatic payments at the time of check in stop. You had to manually go into the folio and take payment. It was embarrassing. I could go on about why not use them but the CEO and CFO do not care about users. You can even read the reviews on Glassdoor about management. There are much better systems out there. Guest counts are off as the only way to add additional guest is by creating a addition charge versus updating the reservation. If you update the reservation it will reflect the current price which could be higher or lower then originally booked. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It's very simple. It was very automated. highlight was. With updates now you are clicking more and more. Now to add a new guest to the reservation you have to click add guest. Prior it was on the same screen. #### Cons They have no clue what hotel operators need to thrive in the industry and fail to release any updates. During a pandemic you would think they would develop contactless check-in. They do nothing to allow hoteliers to drive the bottom line using technology. --- ### Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment - Overall rating: 5/5 - Reviewer: Samantha S. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply. The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it. I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate. You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card. I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates. Just do it...it's worth it. The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use, very easy to set up. Credit card set up is a breeze, we did switch credit card processors. Booking Engine came together beautifully, we put both Inns together. The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy. If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed. #### Cons My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained. The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration. A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance. The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one. --- ### Transformed my business - Overall rating: 5/5 - Reviewer: Rob B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right and then some. I grew my business by 300% due to the ease of connectivity to all the booking sites such as Expedia and Booking.com that brought in new business. My favorite feature is the customer service and responsiveness. No issue I raise goes unaddressed nor am I left alone to solve my issues. Impressively they even offered time to help train my employees. Since I went from a manual paper based system to booking software I can't compare experiences between software vendors but I have to say if you have any home grown or manual systems I can't recommend more passionately that you need to consider innRoad. #### Cons The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you. #### Reasons for choosing innRoad There were reference accounts I spoke with and I compared features and benefits between vendors and the innRoad sales team overcame all objections and were the best feature and value of all of them. --- ### Great product! - Overall rating: 5/5 - Reviewer: Dan J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very used friendly with many useful tools. I was impressed with the customizable online booking features that present our inn in a professional way. #### Cons Customers who are entered into our database can have multiple entries of the same person. It would be helpful to be able to combine or edit duplicate names into one and eliminate redundant entries. #### Reasons for switching to innRoad We were looking for a better product --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Juan P. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I have used it about three month and not have a proper training however I have had a proper assistance from InnRoad when I need it, now I feel very comfortable on able to navigate the system and accomplish most off the day-to-day tasks and the majority of its functions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service and overall functionality of the product #### Cons manage well and when you have an issue you are able to connect with someone to assist you in an expedited manner. --- ### Best Problem Solvers Period - Overall rating: 5/5 - Reviewer: Timothy C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are looking forward to a continued relationship with InnRoad; their customer service could not be stronger. The software is straight-forward and easy to train on, but in a saturated markety, the customer service certainly stands out as superb. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I manage the hotel and hospitality departments of a golf resort, and our biggest issue when looking for a "21st century" property management system was our variance of taxable items (we charge for green fees that have no taxes in our packages, in the room rate). The implementation staff went above and beyond, with multiple help sessions, to ensure we would have that capability before we signed on with them. In a market of very comparable products, InnRoad staff certainly cares about there customers and end result. #### Cons The hardest part of switching over our property management system to InnRoad was the added features of online integration. Lot's of options, it was hard to tell what we should prioritize first, but in the end the extended features certainly help! --- ### Great reservation system for our small Inn - Overall rating: 5/5 - Reviewer: Hannah B. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using InnRoad at our property since 2014 and ever since the big update it has been better than ever. Many user friendly features have been added, including the ability to drag and drop reservations directly on the tape chart, simple "press of a button" cancellation, and new and exciting color coding. We especially appreciate the added feature of being able to customize the tape chart to how each of the front desk associates prefer it when they are logged in. It's also helpful to be able to adjust the rate plan on the tape chart instead of having to do it after opening the reservation up. Tabs are a genius idea, as it allows us to multitask. Any issues we've had have been resolved very quickly and efficiently. Before their update, we briefly considered switching to another reservation system, but now we're so happy we decided to stick with InnRoad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, and very straight forward. Easy to train new people how to use it. #### Cons Some features are not as user friendly as we would like, more specifically when loading rates. --- ### Why we like Innroads - Overall rating: 4/5 - Reviewer: Patty L. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using Innroads since 2013. We are an independent hotel and have been really excited since they have been doing their upgrades on the system. They are constantly striving to make it easier for everyone to use. And there support team is the best. They are always there to help out with any problem that might be happening. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it is so easy to make reservations especially when it is a repeat guest. We do a lot of room blocks and they are so much easier to do now. I like how easy it is to cancel a reservation. And I love the Customer Service Team. #### Cons I don't like it when it kicks me out and I have to sign in again. And I don't like when it goes really slow when trying to do a reservation. Neither of these happens a lot but if it is slow when I am busy I don't like it. They have been working diligently to correct this issue. --- ### Great Help with Managing various booking websites inventory - Overall rating: 5/5 - Reviewer: Susan H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Worked great during the mania of the eclipse! No overbookings despite several cancellations and re-bookings online. No more trying to close rooms on a travel website and have them refuse because they have not yet been closed on a competitor's website. Makes taking reservations from repeat customers much easier when they call, it pulls all of their information into the new reservation without requiring them to read off credit card number, etc. Customer service is always available and helpful. #### Cons Occasionally hangs and doesn't update a reservation right away, but I suspect our internet has something to do with that. --- ### Innroad User Feedback - Overall rating: 4/5 - Reviewer: Angella B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We use Innroad to capture all our bookings whether done through online or other mediums, thus allowing us to capture a full picture of our occupancy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The feature I most appreciate is the ability to capture all guest related information. #### Cons There are two features I least appreciate 1) The inability to utilize the software in my local currency (Jamaican Dollars) 2) That payment information is not stored and we have to follow up with guests for payment. #### Reasons for switching to innRoad We wanted a platform the interfaced with online booking engines. --- ### Reservations and tracking - Overall rating: 5/5 - Reviewer: Annette M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Clean folios for collection and allowing credit to be applied to a future reservation from the current reservation is a feature that has been used a lot with the current vacation environment. Overall very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once a guest is registered, future reservations are very easy. #### Cons We use quickbooks for our accounting platform, so it does not integrate with my system. I would like to be able to bring up a reservation by telephone number. Some of my guests text me and think I know who they are just from their phone number. --- ### Exceptional Software with Robust Capabilities - Overall rating: 5/5 - Reviewer: Sherie S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered My experience with innRoad has been very positive. The team works hard to answer my questions and help me come up with solutions that are custom to the needs of my unique property. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros InnRoad is constantly improving their modules to better fit the needs of the hospitality industry. Their customer service is well trained and fantastic to respond quickly and effectively. I am able to analyze my business through their reports and analytic features. #### Cons At present, I do not have any complaints about the software. --- ### InnRoad is a long term partner for our busniess - Overall rating: 5/5 - Reviewer: Scott O. - Industry: Hospitality - Product usage: Used unspecified for more than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the system to be user friendly, affordable and full of potential from day one. That fact that we were able to go live with the system in a blink of an eye due to the system being cloud based with no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly. Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow. #### Cons I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made. --- ### What we need here is a bit more flexibility - Overall rating: 4/5 - Reviewer: Denise W. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this software serves my purposes. That being said there are some major draw backs. I initially went with InnRoads because i wanted a online booking platform that could be integrated into my website. Due to the inflexibility of the platform and its inability to handle the subtleties and nuances of my booking requirements, I was not able to use this as a online booking utility. Instead, I use it as a hands on booking tool. For instance, I have seasons where my prices are higher then other times of the year (as I am sure most if not all hotels have) and the default is that if a guest wants to stay during a time that overlaps the two season ranges, InnRoads will always default to the lower price and there is no way of circumventing this default. I can manipulate the system manually, but if someone was booking online, I would lose money. As well, to manipulate this program with all its associations of seasons and rates is particularly challenging. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros great customer service. Easy to use once all the seasons and rates and promo codes have be added. #### Cons If you are not a full blown hotel/motel, such as we are (only 6 units) this platform offers much more then needed. Very difficult to figure out issues without the help of customer service. If you have different rate periods and a guest wants to stay within 2 or more of those periods, the system cannot adjust for the different rates during different times. Takes a few weeks to get up and running. --- ### Difficult for user, system is not user friendly. Very poor training. - Overall rating: 3/5 - Reviewer: Ed R. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Once you invest in the Start Up, it is too late to leave. You only find out how unresponsive the system is after you have invested thousands in payroll. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Keeps track of inventory; once you finally figure out how to use it. Customer Service is always pleasant. #### Cons Times you out while you are actively using it; suddenly it does not respond. You have to leave the site and wait for it to let you back in; it sometimes takes SEVERAL tries. Customer Service never does anything to accommodate the user and only rarely answers a difficult question in a timely manner. They just keep assigning another Case Number. --- ### innRoad on HRL - Overall rating: 4/5 - Reviewer: Tongming L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software itself is easy to learn, and use. The best part is they provide assistance online or on calls within 24 hours of requests. #### Cons Currently they only have web base version. That will be great if they have mobile base/app for cell phone. Secondly, the software speed can be improved, i.e. it takes 5-10 seconds to sign in, and load the main page. --- ### Keep Your Reservations Organized - Overall rating: 5/5 - Reviewer: Cindy D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I truly appreciate all the staff. They do their best to help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the way my reservations are organized in one spot. They show up immediately. #### Cons I find there are too many steps with setting up rates, seasons and availability. We are a 20 unit motel and when a room opens up, i would like to just open that room without a rule attached to it. --- ### If you want the best software out there…InnRoad! - Overall rating: 5/5 - Reviewer: Amy T. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros InnRoad is super easy to navigate, even if you think you are not very computer savy.I Never have any issues with the software. #### Cons I really don’t have anything negative to comment on about the Innroads software. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/innroad-profile/reviews/?page=2) --- innRoad Reviews, Pros and Cons - 2026 Software Advice