Excellent software , value for money

Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

Pros

Perfect choice for small/medium size hostels and hotels.
Easy to learn-Very good interface
Good functions ( reservations, room plan , basic but solid reports)
Automatic updates
Good Support-Customization of various reports
Good Connectivity with various third party softwares.
Server backup ( optional but highly recommended)
Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

Cons

The mobile app needs improvement . Also the web interface could be better.
Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

Buyer beware

Pros

Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy.

Cons

Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time! As you know, loosing all of your reservations is an absolute nightmare! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed.

User Friendly

Pros

Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

A great platform that works well for small hotels

Pros

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.

Cons

The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

It made my work SO easy!

I have been using it for 4 years and it really made my work easier. It is reliable and very easy to learn (my colleagues all learned it quite fast). The team is doing a great job and offers quick assistance whenever needed. Thumbs up

Pros

That it is so easy to learn, reliable and accessible from many computers

Cons

That it runs slow when the internet connexion is bad

Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.

Pros

The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

Cons

I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.

Excellent software, five stars!!!

Pros

Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

Cons

I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

Great Software

Great free hotel management software

Pros

Rooms Management
Group booking
Backup System
Cancellation function
Simple and Easy to use
Cheap and Useful

Cons

No Auto Exchange Between USD and Myanmar Currency
No guest room changing function
Cannot print voucher
Check in Check out function is a little hard to find for beginner user

A answer to your front desk problems

Pros

it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Cons

KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

Very practical and easy to use software

Pros

It is very easy to use, very intuitive software, allows for integration with other software

Cons

The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

Very generous company for offering free plan with almost all basic(+some advance feature&report).

Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

Pros

1. Even with free version, you will get almost every basic things a hotelier need
2. Cheap standard and pro plan for more functionality
3. Many features and reports
4. Responsive support team

The best support team ever

I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account). The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc. I really have not found anything negative until now, as the support team is always there! Congratulations!