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KWHotel Pro software

21 reviews(4.5/5)
21 reviews(4.5/5)

KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions - free, standard and Pro, the software contains a variety of features including reservation, guest management, accounting, reminders and more.

KWHotel offers an interactive calendar for booking dates. The solution offers a customer database and logbook that can record statistics and generate reports. The room management system is capable of setting multiple booking rates, offering special pricing for different age groups and using differential pricing strategy according to booking demand. The logbook allows hotel staff to review booking history and maintain a centralized client database. With built-in data analytics capabilities, users can review sales reports and analyze booking trends.

KWHotel offers an online booking engine and Android mobile app, all of which are linked with the interactive calendar. The solution synchronizes directly with Booking.com and other online booking channels. The solution offers professional technical support and free software updates.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8 , Windows 10

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21 Reviews of KWHotel Pro

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  • Luis from Universidad de Oriente. Venezuela

    Number of employees: 1,001-5,000 employees

    August 2018

    management optimization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease to work in real time in times of dynamic changes that require timely and accurate decisions for the success of the hotel business.

    Pros

    the functionality for tourists to make their reservations.

    Cons

    the modules for the control of the locks of rooms, the management of restaurants and of accountability are additional

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    A great platform that works well for small hotels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.

    Cons

    The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Aung from Hotel Madira

    Specialty: Hotel Management Company

    Number of employees: 51-200 employees

    May 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great free hotel management software

    Pros

    Rooms Management
    Group booking
    Backup System
    Cancellation function
    Simple and Easy to use
    Cheap and Useful

    Cons

    No Auto Exchange Between USD and Myanmar Currency
    No guest room changing function
    Cannot print voucher
    Check in Check out function is a little hard to find for beginner user

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Michael from Cheap Rooms Guesthouse Patong

    May 2018

    Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

    Cons

    I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dim from Luxury Hotel Villas

    Number of employees: 201-500 employees

    September 2017

    Excellent software , value for money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

    Pros

    Perfect choice for small/medium size hostels and hotels.
    Easy to learn-Very good interface
    Good functions ( reservations, room plan , basic but solid reports)
    Automatic updates
    Good Support-Customization of various reports
    Good Connectivity with various third party softwares.
    Server backup ( optional but highly recommended)
    Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

    Cons

    The mobile app needs improvement . Also the web interface could be better.
    Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Kajware, KWHotel

    September 2017

    Hi Dim! It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you! Cheers, Mariusz Luzar KWHotel Support Team Manager

  • Jose from PLAZA CORAL PUNTA CANA

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    August 2017

    Very nice but...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, recommended 100%.

    Pros

    * Ease of use
    * Compact and can access from multiple PCs/locations
    * Support via email is pretty quick

    This review was submitted organically. No incentive was offered
    Review Source

  • Peter from Hotel Nasional

    June 2017

    Very generous company for offering free plan with almost all basic(+some advance feature&report).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

    Pros

    1. Even with free version, you will get almost every basic things a hotelier need
    2. Cheap standard and pro plan for more functionality
    3. Many features and reports
    4. Responsive support team

    Review Source: Capterra

    Response: Kajware, KWHotel

    June 2017

    Hi Peter! Thank you so much for your feedback. Such messages always make us smiling ever more! I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)

  • May 2017

    User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

    Review Source: GetApp

  • sylvain from les toits du monde

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    October 2016

    Nice and simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...

    Pros

    - the safe storage of clients informations on kwHotel database
    - the customised xml booking confirmation.
    - the user-friendly interface
    - the manuel procided for installing and configuring kwHotel

    Cons

    - it sometime takes time to load the database

  • Beverly from HOSTELUEGO

    Specialty: Hostel

    Number of employees: 2-10 employees

    October 2016

    Worst customer service ever.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.

    Pros

    User friendly interface

    Cons

    Everything regarding customer service and technical assistance is sub-par.

  • Anne from Pink Tulip Hotel

    Specialty: Independent Hotel

    September 2016

    Great product, Great customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is simple.
    Easy to learn how it works.
    Very clear.

    Cons

    There is no dis like about the product or the vendor.

  • john from national hotel management services

    Specialty: Hotel Management Company

    September 2016

    A answer to your front desk problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

    Cons

    KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

  • KAREN from Horizon Line Villas

    Specialty: Vacation Rental

    September 2016

    Briefly summarize your experience with this product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It make my jobs easier and it has a great support team.

    Cons

    It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.

  • Vladislav from Bondi Shores Accommodation

    Specialty: Hostel

    September 2016

    Excellent Reservation software. Highly recommended

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.

    Cons

    Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

  • Edeane Bryan from Les Maisons D'Itac

    Specialty: Bed & Breakfast

    September 2016

    Great Product!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them.

    Cons

    Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.

  • Ervin from Hotel OAZ

    Specialty: Independent Hotel

    September 2016

    Very practical and easy to use software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to use, very intuitive software, allows for integration with other software

    Cons

    The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

  • Yetzabel from UMA hotels Ltd

    Specialty: Independent Hotel

    September 2016

    Excellent software, five stars!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

    Cons

    I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

  • Dejan from Hostel and Apartments 360

    Specialty: Vacation Rental

    September 2016

    Good software for fair price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.

    Cons

    Reporting module could be much better. Reporting by booker, by country and by room type.

  • Virgilio from Hotel il Lavatoio

    Specialty: Independent Hotel

    September 2016

    Awesome product plus great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ?
    SQL compatibility, which means that you can use data for other personal applications... that's great!

    Cons

    software is well coded and is strong enoght for everyday use.

  • Ravi from Aatma

    Specialty: Healthcare / Medical Centers

    September 2016

    Very easy and simple software. real vaule for your money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.

    Cons

    Nothing specific. can have a online or mobile view of the current status of room booking.,

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