KWHotel Pro Software


 

KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions - free, standard and Pro, the software contains a variety of features including reservation, guest management, accounting, reminders and more.

KWHotel offers an interactive calendar for booking dates. The solution offers a customer database and logbook that can record statistics and generate reports. The room management system is capable of setting multiple booking rates, offering special pricing for different age groups and using differential pricing strategy according to booking demand. The logbook allows hotel staff to review booking history and maintain a centralized client database. With built-in data analytics capabilities, users can review sales reports and analyze booking trends.

KWHotel offers an online booking engine and Android mobile app, all of which are linked with the interactive calendar. The solution synchronizes directly with Booking.com and other online booking channels. The solution offers professional technical support and free software updates.

 

KWHotel Pro - Reservation screen
 
  • KWHotel Pro - Reservation screen
    Reservation screen
  • KWHotel Pro - Reservation calendar
    Reservation calendar
  • KWHotel Pro - Accounting module
    Accounting module
  • KWHotel Pro - Statistics module
    Statistics module
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

17 Reviews of KWHotel Pro

 

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Software Advice Reviews (13)
More Reviews (4)

Showing 1-13 of 13

Jose from PLAZA CORAL PUNTA CANA
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very nice but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, recommended 100%.

Pros

* Ease of use
* Compact and can access from multiple PCs/locations
* Support via email is pretty quick

Review Source
 
 

sylvain from les toits du monde
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Nice and simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...

Pros

- the safe storage of clients informations on kwHotel database
- the customised xml booking confirmation.
- the user-friendly interface
- the manuel procided for installing and configuring kwHotel

Cons

- it sometime takes time to load the database

 
 

Beverly from HOSTELUEGO
Specialty: Hostel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Worst customer service ever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.

Pros

User friendly interface

Cons

Everything regarding customer service and technical assistance is sub-par.

Advice to Others

Don't waste your time or money. You will regret it.

 
 

Anne from Pink Tulip Hotel
Specialty: Independent Hotel

September 2016

September 2016

Great product, Great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is simple.
Easy to learn how it works.
Very clear.

Likes Least

There is no dis like about the product or the vendor.

Recommendations

If you are looking for a great reservation/bookingsystem toether with back office features don't hesitate to take KWHotel softwear.
For a small hotel like us with a small budget it made our life easier.

 
 

john from national hotel management services
Specialty: Hotel Management Company

September 2016

September 2016

A answer to your front desk problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Likes Least

KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

Recommendations

you wont regret it. its extremely easy to use, very visual and reliable.

 
 

KAREN from Horizon Line Villas
Specialty: Vacation Rental

September 2016

September 2016

Briefly summarize your experience with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It make my jobs easier and it has a great support team.

Likes Least

It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.

Recommendations

That it has all you need from reservation to invoicing your guests. It is easy to use and you don't even have to be on your computer to have access as you can have access on you mobile as well.

 
 

Vladislav from Bondi Shores Accommodation
Specialty: Hostel

September 2016

September 2016

Excellent Reservation software. Highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.

Likes Least

Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

Recommendations

We have been using KW hotel for many years and cannot fault it at all.

 
 

Edeane Bryan from Les Maisons D'Itac
Specialty: Bed & Breakfast

September 2016

September 2016

Great Product!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them.

Likes Least

Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.

Recommendations

Choose wisely!! This product is affordable and very useful for hotel/resort/lodge.

 
 

Ervin from Hotel OAZ
Specialty: Independent Hotel

September 2016

September 2016

Very practical and easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is very easy to use, very intuitive software, allows for integration with other software

Likes Least

The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

Recommendations

Include a waiting list in the room booking in order to have a better view of alternative clients accommodation in case of cancellations

 
 

Yetzabel from UMA hotels Ltd
Specialty: Independent Hotel

September 2016

September 2016

Excellent software, five stars!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

Likes Least

I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

Recommendations

You will not regret to use KWHotel, I assure you. The price is excellent as well.

 
 

Dejan from Hostel and Apartments 360
Specialty: Vacation Rental

September 2016

September 2016

Good software for fair price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.

Likes Least

Reporting module could be much better. Reporting by booker, by country and by room type.

Recommendations

Don't buy one of those fancy software. KW hotel works for you.

 
 

Virgilio from Hotel il Lavatoio
Specialty: Independent Hotel

September 2016

September 2016

Awesome product plus great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ?
SQL compatibility, which means that you can use data for other personal applications... that's great!

Likes Least

software is well coded and is strong enoght for everyday use.

Recommendations

Great sync with your channel manager (this is one of my favourite option)

 
 

Ravi from Aatma
Specialty: Healthcare / Medical Centers

September 2016

September 2016

Very easy and simple software. real vaule for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.

Likes Least

Nothing specific. can have a online or mobile view of the current status of room booking.,

Recommendations

full support, good software for best value, easy to use and edit, works very well even with server, best choice for single user as well..

 
 
 
Showing 1-4 of 4

Dim from Luxury Hotel Villas
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Excellent software , value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

Pros

Perfect choice for small/medium size hostels and hotels.
Easy to learn-Very good interface
Good functions ( reservations, room plan , basic but solid reports)
Automatic updates
Good Support-Customization of various reports
Good Connectivity with various third party softwares.
Server backup ( optional but highly recommended)
Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

Cons

The mobile app needs improvement . Also the web interface could be better.
Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

Review Source: Capterra

  Response: Kajware, KWHotel

Date: September 2017

September 2017

 

Hi Dim!

It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you!

Cheers,

Mariusz Luzar
KWHotel Support Team Manager

 

Peter from Hotel Nasional

June 2017

June 2017

Very generous company for offering free plan with almost all basic(+some advance feature&report).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

Pros

1. Even with free version, you will get almost every basic things a hotelier need
2. Cheap standard and pro plan for more functionality
3. Many features and reports
4. Responsive support team

Review Source: Capterra

  Response: Kajware, KWHotel

Date: June 2017

June 2017

 

Hi Peter!

Thank you so much for your feedback. Such messages always make us smiling ever more!

I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)

 

Diane

May 2017

May 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

Review Source: GetApp
 

Pinelopi from LEFKADA BEACH HOTEL

June 2015

June 2015

The best support team ever

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account).
The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc.
I really have not found anything negative until now, as the support team is always there!
Congratulations!

Review Source: Capterra

  Response: Kajware, KWHotel

Date: December 2016

December 2016

 

Hi Pinelopi,

On behalf of the whole KWHotel Team I would like to thank you for your warm comments! There is no better motivation than to see someone acknowledge your hard work.

I hope that surprises waiting for you on our side in 2017 will only improve your opinion about KWHotel! :)

Best regards,

Mariusz Luzar
KWHotel Support Manager