KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions - free, standard and Pro, the software contains a variety of features including reservation, guest management, accounting, reminders and more.

KWHotel offers an interactive calendar for booking dates. The solution offers a customer database and logbook that can record statistics and generate reports. The room management system is capable of setting multiple booking rates, offering special pricing for different age groups and using differential pricing strategy according to booking demand. The logbook allows hotel staff to review booking history and maintain a centralized client database. With built-in data analytics capabilities, users can review sales reports and analyze booking trends.

KWHotel offers an online booking engine and Android mobile app, all of which are linked with the interactive calendar. The solution synchronizes directly with Booking.com and other online booking channels. The solution offers professional technical support and free software updates.

Reservation screen
Reservation screen

Reservation screen

Reservation calendar

Reservation calendar

Accounting module

Accounting module

Statistics module

Statistics module

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10



21 Reviews of KWHotel Pro

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 21 reviews

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Luis from Universidad de Oriente. Venezuela

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

management optimization

Ease to work in real time in times of dynamic changes that require timely and accurate decisions for the success of the hotel business.

Pros

the functionality for tourists to make their reservations.

Cons

the modules for the control of the locks of rooms, the management of restaurants and of accountability are additional

Review Source: Capterra
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Ease-of-use

Value for money

Customer support

Functionality

July 2018

A great platform that works well for small hotels

Pros

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.

Cons

The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

Review Source: Capterra

Aung from Hotel Madira

Type of Property:  Hotel Management Company

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great Software

Great free hotel management software

Pros

Rooms Management
Group booking
Backup System
Cancellation function
Simple and Easy to use
Cheap and Useful

Cons

No Auto Exchange Between USD and Myanmar Currency
No guest room changing function
Cannot print voucher
Check in Check out function is a little hard to find for beginner user

Review Source

Michael from Cheap Rooms Guesthouse Patong

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.

Pros

The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

Cons

I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.

Review Source: Capterra

Dim from Luxury Hotel Villas

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Excellent software , value for money

Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

Pros

Perfect choice for small/medium size hostels and hotels.
Easy to learn-Very good interface
Good functions ( reservations, room plan , basic but solid reports)
Automatic updates
Good Support-Customization of various reports
Good Connectivity with various third party softwares.
Server backup ( optional but highly recommended)
Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

Cons

The mobile app needs improvement . Also the web interface could be better.
Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

Review Source: Capterra

Response: Kajware, KWHotel

September 2017

Hi Dim! It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you! Cheers, Mariusz Luzar KWHotel Support Team Manager

Jose from PLAZA CORAL PUNTA CANA

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Very nice but...

Overall, recommended 100%.

Pros

* Ease of use
* Compact and can access from multiple PCs/locations
* Support via email is pretty quick

Review Source

Peter from Hotel Nasional

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Very generous company for offering free plan with almost all basic(+some advance feature&report).

Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

Pros

1. Even with free version, you will get almost every basic things a hotelier need
2. Cheap standard and pro plan for more functionality
3. Many features and reports
4. Responsive support team

Review Source: Capterra

Response: Kajware, KWHotel

June 2017

Hi Peter! Thank you so much for your feedback. Such messages always make us smiling ever more! I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)

Ease-of-use

Value for money

Customer support

Functionality

May 2017

User Friendly

Pros

Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

Review Source: GetApp

sylvain from les toits du monde

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Nice and simple

We have been using kwHotelPro for 4 years now, and are very happy with the software. once installed and customized it is simple and safe to use. We definetly like the way we could customize booking confirmation emails to be easily sent to each customer, regarding the different kind of room they booked, if they used a gift certificate or not ...

Pros

- the safe storage of clients informations on kwHotel database
- the customised xml booking confirmation.
- the user-friendly interface
- the manuel procided for installing and configuring kwHotel

Cons

- it sometime takes time to load the database

Beverly from HOSTELUEGO

Type of Property:  Hostel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Worst customer service ever.

Software is simple but technicians CANNOT troubleshoot their product. Located in Poland so no one is available for any assistance unless you stay up until 3am EST when you have questions or issues. Three months and still unable to integrate my PayPal into their software on my website. No communication as to what is happening if you don't contact them. However, they do take your money no problem through PayPal to pay for services they offer but do not provide. Very disappointed overall. We are a simple, small hostel which makes this all the more frustrating.

Pros

User friendly interface

Cons

Everything regarding customer service and technical assistance is sub-par.

Anne from Pink Tulip Hotel

Type of Property:  Independent Hotel

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great product, Great customer service.

Pros

It is simple.
Easy to learn how it works.
Very clear.

Cons

There is no dis like about the product or the vendor.

john from national hotel management services

Type of Property:  Hotel Management Company

Ease-of-use

Value for money

Customer support

Functionality

September 2016

A answer to your front desk problems

Pros

it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Cons

KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

KAREN from Horizon Line Villas

Type of Property:  Vacation Rental

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Briefly summarize your experience with this product.

Pros

It make my jobs easier and it has a great support team.

Cons

It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.

Vladislav from Bondi Shores Accommodation

Type of Property:  Hostel

Ease-of-use

Value for money

Functionality

September 2016

Excellent Reservation software. Highly recommended

Pros

KW Hotel software is easy to setup and use, and it includes a large number of features on par with many of its larger competitors but at a fraction of the cost.

Cons

Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

Edeane Bryan from Les Maisons D'Itac

Type of Property:  Bed & Breakfast

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great Product!!

Pros

It is very easy to use, you can train someone very easily with it. There support team is always there to help you when you need them.

Cons

Our structure has a very slow internet. It is very difficult at times to maintain a stable connection with our server.

Ervin from Hotel OAZ

Type of Property:  Independent Hotel

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Very practical and easy to use software

Pros

It is very easy to use, very intuitive software, allows for integration with other software

Cons

The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

Yetzabel from UMA hotels Ltd

Type of Property:  Independent Hotel

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Excellent software, five stars!!!

Pros

Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

Cons

I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

Dejan from Hostel and Apartments 360

Type of Property:  Vacation Rental

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Good software for fair price

Pros

KW hotel has flexibility to be used both for hostel an apartments businesses, it is simple and straightforward. You can also order tailor made solutions. But the best thing is support that you get almost instanteniosly.

Cons

Reporting module could be much better. Reporting by booker, by country and by room type.

Virgilio from Hotel il Lavatoio

Type of Property:  Independent Hotel

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Awesome product plus great support

Pros

Software is well done and works flawlessly in every situation, but most of all it has all the features of the expensive ones with a cheap price. What more ?
SQL compatibility, which means that you can use data for other personal applications... that's great!

Cons

software is well coded and is strong enoght for everyday use.

Ravi from Aatma

Type of Property:  Healthcare / Medical Centers

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Very easy and simple software. real vaule for your money

Pros

Easy to operate, simple design, suites for hotels and small spas. very good support as well from the helpers.

Cons

Nothing specific. can have a online or mobile view of the current status of room booking.,


Displaying 1 - 20 of 21 reviews