KWHotel Pro Software

4.42 / 5 (24)

About KWHotel Pro


KWHotel is a hotel management software designed for small and medium accommodation facilities. Available in three different versions - free, standard and Pro, the software contains a variety of features including reservation, guest management, accounting, reminders and more.

KWHotel offers an interactive calendar for booking dates. The solution offers a customer database and logbook that can record statistics and generate reports. The room management system is capable of setting multiple booking rates, offering special pricing for different age groups and using differential pricing strategy according to booking demand. The logbook allows hotel staff to review booking history and maintain a centralized client database. With built-in data analytics capabilities, users can review sales reports and analyze booking trends.

KWHotel offers an online booking engine and Android mobile app, all of which are linked with the interactive calendar. The solution synchronizes directly with Booking.com and other online booking channels. The solution offers professional technical support and free software updates.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

24 Reviews of KWHotel Pro

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(15)

4 stars

(6)

3 stars

(0)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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September 2017

Dim from Luxury Hotel Villas

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Excellent software , value for money

Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company

Pros

Perfect choice for small/medium size hostels and hotels.
Easy to learn-Very good interface
Good functions ( reservations, room plan , basic but solid reports)
Automatic updates
Good Support-Customization of various reports
Good Connectivity with various third party softwares.
Server backup ( optional but highly recommended)
Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

Cons

The mobile app needs improvement . Also the web interface could be better.
Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

Response from Kajware

Replied September 2017

Hi Dim! It was a pleasure to read your review for KWHotel. It is always exciting to see the pros but I also have good news about the cons. Both the mobile and web apps are currently undergoing major improvements so hopefully the cons mentioned will soon become a remnant of the past for you! Cheers, Mariusz Luzar KWHotel Support Team Manager

March 2019

Regina from Wild Goose Lodge Motel

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

March 2019

Buyer beware

Pros

Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy.

Cons

Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time! As you know, loosing all of your reservations is an absolute nightmare! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed.

May 2017

Diane

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

User Friendly

Pros

Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2018

A great platform that works well for small hotels

Pros

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.

Cons

The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

March 2019

omar from Luna's

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

It made my work SO easy!

I have been using it for 4 years and it really made my work easier. It is reliable and very easy to learn (my colleagues all learned it quite fast). The team is doing a great job and offers quick assistance whenever needed. Thumbs up

Pros

That it is so easy to learn, reliable and accessible from many computers

Cons

That it runs slow when the internet connexion is bad

May 2018

Michael from Cheap Rooms Guesthouse Patong

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Cheap Rooms Guesthouse Patong is a 14 unit Guesthouse. KW is easy. Accurate. Reliable.

Pros

The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

Cons

I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.

September 2016

Yetzabel from UMA hotels Ltd


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Excellent software, five stars!!!

Pros

Product is excellent to manage all reservations and the room allocations. It has lots of features even if your hotel has a conference room like ours where you can also manage all meetings and events bookings. No slight chance of overbooking risks. Can be connected to a channel manager. The team viewer support feature is great as you can connect with the team in Poland in case of any problem ( this never happens !)and they will look into it. They can also guide you through the system via this feature.

Cons

I like everything. Nothing negative to say. Maybe it would be good to have a feature where we are able to print out an updated guests list at any time.

May 2018

Aung from Hotel Madira

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Great Software

Great free hotel management software

Pros

Rooms Management
Group booking
Backup System
Cancellation function
Simple and Easy to use
Cheap and Useful

Cons

No Auto Exchange Between USD and Myanmar Currency
No guest room changing function
Cannot print voucher
Check in Check out function is a little hard to find for beginner user

September 2016

john from national hotel management services


Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

September 2016

A answer to your front desk problems

Pros

it has everything you want from a diary system, it is easy to use, very informative, it gives a at a glance view of what is happening in your hotel/guesthouse.

Cons

KW hotels is a superb software and support company, it gives a fast reliable and informed service fo the end user.

September 2016

Ervin from Hotel OAZ


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Very practical and easy to use software

Pros

It is very easy to use, very intuitive software, allows for integration with other software

Cons

The thing I like least about the product and the vendor is that is a new company and needs several updates in order to match up with possible improvements to the software

June 2017

Peter from Hotel Nasional

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Very generous company for offering free plan with almost all basic(+some advance feature&report).

Easier booking/reservation, tracking customer history&information, many types&useful reports. And it is FREE.

Pros

1. Even with free version, you will get almost every basic things a hotelier need
2. Cheap standard and pro plan for more functionality
3. Many features and reports
4. Responsive support team

Response from Kajware

Replied June 2017

Hi Peter! Thank you so much for your feedback. Such messages always make us smiling ever more! I can assure you that with the upcoming 0.47 update of all KWHotel versions, we intend to bring you even more joy with the hotel management :)

June 2015

Pinelopi from LEFKADA BEACH HOTEL

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

The best support team ever

I wanted a Hotel Management software and I chose KW. As I was completely satisfied from the free version, I decided to purchase the standard version (I think I will purchase the Pro version next year, as I want to synchronize it with my booking account). The software is very easy-to-use, it is perfectly translated in Greek (and other languages), it is affordable enough (150 euros per year for up to 100 beds) and the support team is the most convenient and ready-to-answer support team ever! It is highly costumizable, as you can add the rooms and the equipment, add the reservations and easily choose the suitable room for each client, make and print reports and statistics etc. I really have not found anything negative until now, as the support team is always there! Congratulations!

Response from Kajware

Replied December 2016

Hi Pinelopi, On behalf of the whole KWHotel Team I would like to thank you for your warm comments! There is no better motivation than to see someone acknowledge your hard work. I hope that surprises waiting for you on our side in 2017 will only improve your opinion about KWHotel! :) Best regards, Mariusz Luzar KWHotel Support Manager

September 2016

Dejan from Hostel and Apartments 360


Ease-of-use

4.0

Value for money

5.0

Customer support

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