All Little Hotelier Reviews

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User Profile

Humberto

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

the solution my property needed

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

PROS

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

CONS

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Reason for choosing Little Hotelier

I had the siteminder bundle and this service is the last add on I needed

Vendor Response

Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied August 2019

Werner

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Good reliable booking solution

We wish that LH doesn't make the software too sophisticated because it wouldn't help.

PROS

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

CONS

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Reason for choosing Little Hotelier

Yes. In the end it was the customer support.

Reasons for switching to Little Hotelier

ResBook made us to switch to their new software and it was a disaster all the way long. The price went up 300% for something which doesn't work properly.

Vendor Response

Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied February 2020

Micah

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed February 2020

You asked for my opinion

barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.

PROS

The customer service team is extremely helpful

CONS

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue. A broken tool. As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.

Vendor Response

Hi Micah, Thank you for taking the time to submit your feedback. I am sorry to hear your experience has not lived up to our normal high standards. Regarding the App functionality, I wanted to point out that you are able to create a reservation and change the length of stay. To do this, navigate to the homepage and select "Create Reservation" at the bottom right. If you have a persistent issue with the app, please contact us directly so that we can resolve this for you promptly. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. All the best, Misha

Replied February 2020

KL

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2018

Love the team and staff but functionality is a real issue

PROS

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

CONS

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues: 1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen. - There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details. - The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not. - No option for custom letters. If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Kari

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Overall great product, some multi-language options can be improved.

PROS

Great customer service, very customizable, integrates seamlessly with our webpage

CONS

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Reasons for switching to Little Hotelier

Better integration, enhanced features

Vendor Response

Dear Karl, We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs. Your suggestion about auto-detecting user language of your guests is certainly an interesting one that we'll share with the product team for consideration. Your point on a delay for language changeover is also something we'll look into. Thanks again for your feedback and suggestions! Do let me know if there's anything else you might need help with, Karl. Warmest regards, Mei

Replied April 2021

User Profile

Ricardo

Verified reviewer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

I gave them 5 stars at first... After a few years, I give them 2 stars now

It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down

PROS

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

CONS

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

Reason for choosing Little Hotelier

simplicity, easy to use

Vendor Response

Hi Ricardo Thank you for sharing your feedback on Little Hotelier with us. We appreciate your positive comments about the ease of use of Little Hotelier. We understand your frustration on the payment processing system and the limitations that has created for your business. We apologise that the inconvenience that this has caused and would like to explore possible solutions with you. We understand that having a reliable and efficient payment processing system is critical for your daily operations, this are great feedback as we strive to improve Little Hotelier and will take your comments into consideration as we continue to develop better experience for our customers. Please contact our support team so we can discuss alternative options that may work better for your property. We read and value every input and want to ensure we can continue to support your needs as a valued customer.

Replied March 2023

Justin

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed January 2016

Great System and Support

We recently transitioned our property to this software and we are pleased with the software. As with any system, there are little things that could be adjusted or added that would make this a 5 star system, but at this time they are not implemented or available. Housekeeping report is very basic. Adjusting the rates is very easy and pushes out to all connected channels correctly. Guest emails and communication is good but could be better and more customization would be an added benefit. Adjusting inventory is a great feature as well and you can control what the OTA's get and stop sells and other features as well. Monthly sales and tax reporting is very basic and needs some added calculations for different tax rates so no manual calculation would be necessary. Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read. As one review stated earlier, the reporting is very slim and lacking and mine does not work correctly, but I can get the numbers from other parts of the reporting or do a manual calculation and get the number I am looking for but its most likely a little bug that would be easy to fix. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. The only other complaint I would have would be the integration with the payment processor. We are doing this manually and it is working fine but integration with the software would be extremely great and save errors when reconciling. They say they are working on getting relationships for this service, so we will wait and see how that goes. I would recommend this company to new and future companies who want to integrate and move to a computer system for smaller properties.

Vendor Response

Hi Justin, Thank you for taking the time to review us - we really appreciate your feedback! We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click! Our product team is working hard to continuously improve and evolve our solution and our product roadmap details some very exciting features. This includes more comprehensive reporting, guest profiles, apps and so much more. The first release of these improvements is Monday. (!) We want to take the time to thank you for partnering with us and look forward to helping in your success this year. Please don't hesitate to contact us at any time if we can be of help! Thanks, The Little Hotelier Team

Replied January 2016

Bruce

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2020

Too basic for modern hotel management

Generally it is very easy to use day to day for bookings and reservations. However, this really is the base line for any PMS and I expect more control and convenience to manage my property. Accordingly I am looking for a replacement. Reservations does not handle groups well at all. You can book multiple rooms on one reservation but only if all guests arrive and depart on the same days. You can't split rooms off this one group res and you only get one bill for the entire group. You have to enter individual reservations to achieve any real functionality but there's not way to link or connect these independent res as a group. Billing is far too basic. Room charging is fine but you can't charge for other ad-hoc items with any ease and rate changes across a stay are awkward to implement. You can't split bills, can't move charges across rooms and the gust only gets one bill so no way to hide room rates or provide separate bills for company expenses and personal expenses. Room/Rates configuration is also convoluted and requires constant manual work-arounds to function. Reports are basic but useful. Unfortunately many times occ% and Avg Rates do not calculate accurately.

PROS

Easy to use dashboard and reservations control

CONS

Terrible (non-existent) groups control Poor accounting and billing system Complicated and inflexible rates control

Reason for choosing Little Hotelier

It was already installed in the property when I took over management.

Esmeralda

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Easy to use and online support available 24/7

Very good.

PROS

Overall functionality, and design. Set up.

CONS

I had to use it with another app, thebookingbutton, in order to make easier for guests to choose the type of apartment and the available rate. Pre payment options on bookingbutton, there should be more available options, like "x" number of nights payment, I used to charge two or three nights in advance, now I have to choose from % or 1 night or total of stay. But the upgrades are better every time...

Vendor Response

Hello Esmeralda, Thank you so much for leaving your review! We're really glad to hear that our ease of use and 24/7 support are really helping you and your team. On pre-payment options, yes we have multiple routes to select from "Book now, pay later" to % deposit or one-night upfront. You make an interesting suggestion on deposit by number of nights which we will share with our product team for consideration. We gather a lot of great feedback from customers like you, and while there has not yet been demand for this particular change we treat every suggestion with importance. Thank you once again and we're so glad you're part of the Little Hotelier family, Esmeralda! Warm regards, Jessi

Replied April 2021

User Profile

Zanneta

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2018

The best design I have ever seen

PROS

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

CONS

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

Vendor Response

Hi Zanneta, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner. If you have any further questions, don't hesitate to get in touch with a member of the team. Thanks, Kaitlyn @ Little Hotelier

Replied May 2018

Conrad

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed April 2017

Try Cloudbeds!

As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing. Pros: Short learning curve, simple interface Cons: Too many to list

PROS

Ease of use, short learning curve.

CONS

Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

Vendor Response

Hi Conrad, We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback. Thanks, Clare @ Little Hotelier

Replied April 2017

John

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Wouldn’t recommend

PROS

Not much to be honest. There are a few roo many limitations

CONS

Inability to connect to dynamic pricingCustomer support is slow (days to reply)Invoicing is not automatic - when I pay them, they still ask to be paid Staff provide incorrect information to us

Vendor Response

Hi John, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we are committed to addressing them to enhance your experience. We understand your frustrations with the limitations and the issues you mentioned. We are actively working to improve our services, including quicker response times from customer support, addressing the dynamic pricing connection, and automating our invoicing process. When you get a chance, please drop me your details at ereena.rosli@siteminder.com, and I will do my very best to assist you. As we aren't able to retrieve many details from this review site. We deeply value your input, and your comments will help us make the necessary improvements to provide a more seamless and accurate service. Please know that we take your feedback seriously and are dedicated to ensuring that these issues are resolved to your satisfaction. If you have any more details to share or if there's anything else you'd like to discuss, please don't hesitate to reach out. Your input is invaluable as we strive to serve you better.

Replied August 2023

Ruth

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2019

Could be better but ok!

Overall, particularly in the last 6 months, it has been very frustrating using the software, due to being very slow, needing to refresh the page after very small periods of time (ie less than 10 mins). The screen is also not complete, unable to fully view guest details in rooms that are high up the page when you want to have a quick view. However it is an easy system to use ( when functioning properly) and the team do add new features from time to time, which do improve the experience. More is required though to really make it user friendly and suitable for a busy small business.

PROS

Easy to learn and use. I like the reports page to be able to track year on year growth.

CONS

Very slow, and not as many features as I would like and have had with previous similar software.

Vendor Response

Hi Ruth, Thanks for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. We have passed this onto our team who will urgently try to reach out to you within the day. In the meantime, if you have a preferred contact email or phone number for us to reach you on, please direct message us and we'll make sure to use this. Kindly let me know if there's anything else I can help you with to give you a great experience with Little Hotelier. We thank you again for trusting us as a customer and look forward to solving your issues. All the best, Misha

Replied September 2019

Daniela

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed March 2021

Lacking some very important features

Customer service is very friendly but many problems take a long time to solve or can't be solved at all. About to switch to another product

PROS

Easy to create reservations, block room, create listings, good visual presentation

CONS

There is no "UNDO" function. So if I update the rate for a time period for example 1/3/21-3/3/21 and mistype 3/3/22 then I have stuffed up pricing for that entire year and will have to manually change it all back. Which can take hours. There is no log with customer conversation visible to me. If an automated email to a customer bounces due to a typo on the email address for example, then little hotelier team can see that but I receive no notification about this. I cannot manually send a normally automated email, even if the system failed to send it

Vendor Response

Hi Daniela, Thank you so much for taking the time to share your feedback. Regarding listing changes to rates, if you make an error in your rates where the date is known, you can override this change by creating a new rate. We can also understand the challenges you are having with automated emails. Both feature enhancements are great ideas and we strongly believe using customer feedback to inform our strategy. Our product team has been notified of your recommendations and will further research potential solutions. Please do let us know if there is anything else we can help you with. Thank you, Mei

Replied March 2021

David

Hospitality, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Makes managing an accommodation straight forward

We run a small accommodation. Little Hotelier is the third channel manager we have used and have been with them for many years now. If l have any problems that l cannot fix they are always their to talk too on the phone in order to solve any problems.

PROS

Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated. When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.

CONS

I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.

Reasons for switching to Little Hotelier

The site was really confusing and they were very hard to understand if you rang them.

Vendor Response

Hi David, Thank you for taking the time to review Little Hotelier. We appreciate you taking the time to share your feedback with us :) Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

Replied September 2019

Muthiah

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great software for medium size hotel

Over all very good software for sall size hotels.All essential reports we get.good value for money.It enhance the volume of bussiness.very good cordinatin between all oulets .

PROS

Great software for small to Medium size hotela,otels , pubs etc.getting ore reservation.daily reports,guest history.Guests they can book online any time ,anywhere and easy payent option.very clear and easy to operate and all help readily available.

CONS

There is nothing negative .Everything is perfect excep not to get spilit bills.Only one single bill option. over all user friendly.

Vendor Response

Hi Muthiah Thank you for leaving us a review! We are happy to learn that you find Little Hotelier is a great software for small to medium size hotels with easy payment options and, as a business, find it easy to operate for your day-to-day. If you ever need anything, please do not hesitate to contact our team. Once again, thank you for your partnership with us and for leaving us a review. Kind regards, Ereena

Replied August 2022

Jacqueline

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Little Hotelier

Brilliant really. Very helpful support staff too.

PROS

It's so easy to use! And it pulls all the information into one place and I can access it from anywhere.

CONS

I would like to be able to personalise the confirmation emails that I send to clients. I would also like to have more options to add details to the invoices. I find it really frustrating having to log into the app all the time too and it would be great to be able to see more info in the app.

Reason for choosing Little Hotelier

We felt the product on offer was better than the others. It was clearer to read and easier to use.

Vendor Response

Hi Jacqueline, Thank you so much for taking the time to review us. We are so glad to hear your are having a great experience with us and that our support team are doing a good job helping you when you need it. We work everyday to keep improving our products and offer a seamless experience for our customers. Thanks for trusting us to be your partner! Warmest, Jessica

Replied June 2021

Shawn

Verified reviewer

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

Look Elsewhere for a different service

horrible customer service, international call cetner that is never open and only follows script. you might as well use their non human chat function. this compnay is all about the sell of the product and not the product itself

PROS

The have a great sales team that highlights features that once you are switching come to light as not great features at all.

CONS

Rate system is antiquated. No tracking of booking sources. No way to track travel agent bookings for commission. no group functions. no way to add any additionals with varying price points.

Reason for choosing Little Hotelier

The sales team made it sound like it would package our tour features well.

Reasons for switching to Little Hotelier

it looked to sell extra add on packages well. that highlighted point was way oversold by their sales team. Trust nothing their US paid sales team says. Their job is to get you to purchase and then off source you to India or some onther international call center.

Vendor Response

Hi Shawn, Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Would you be able to drop me an email here at ereena.rosli@siteminder.com? I'd love to help you in any way I could and improve your experience with us, especially on customer service experience, non-human function, and overall using our product for your business. If you can drop me your email address, I will get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Kind regards, Ereena

Replied September 2022

Angela

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2020

Beware: Track your payments

Unsatisfactory. Still waiting for accounts payable that are due over 90 days.

PROS

Looks good and easy to use. The software is much better than some of the hack channel managers available.

CONS

The problem is the service behind the software. After the initial period of on-boarding, there is no responsive account representative, it is very difficult to get technical support and impossible on the financial end. We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs . On the financial side, Siteminder (the company behind Little Hotelier) has taken deposit payments from customers on our behalf and failed to on-ward transfer them. Accounts are due over 90 days. Advice: monitor all your set up and financial integration very closely.

Reasons for switching to Little Hotelier

Xotelia was taken over by another company and discontinued.

Vendor Response

Hi Angela, Firstly, I am so sorry that we had not suitably resolved your outstanding issue with payments and that you felt you have not received the highest level of support to resolve the issues promptly. I have personally escalated this to our senior payment specialist, who has been in touch. Unfortunately this issue involves Stripe, therefore we had to work with them to resolve the issue that occurred. I am pleased to let you know the issue is resolved on our end, and the funds should have been promptly returned. We thank you for your continued patience as we worked with Stripe to get this resolved. If there's anything else I can do, please let me know, Angela. Sincerely, Misha Stemper

Replied March 2020

Monique

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Whispering Pines review

I like using Little Hotelier

PROS

It is very user friendly and easy to use

CONS

I find it hard to make a reservation on the mobile phone when I am out. I usually use a desktop which is very easy to use. I don't really like using the mobile phone anyway. It is much easier on a desktop .When you are making a booking and you put in a discount or a percentage. It doesn't take it off the extra people amount.

Vendor Response

Hi Monique, We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. Thanks for leaving us a review! We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates and have a dedicated support team. So we appreciate your insightful feedback on the mobile app. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha

Replied February 2020

Nome

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Little Hotelier helped us get control of managing our reservations!

We have been very happy overall with using Little Hotelier as our reservation system.

PROS

Easy to use. It is very user friendly and packed with features at a good price.

CONS

The phone app could be easier to use and have more features to allow our staff to do more.

Reason for choosing Little Hotelier

It was easy to use, setup and the price fit our budget.

Vendor Response

Hi Nome, Thank you so much for leaving a review for us. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We appreciate your feedback regarding the mobile app and you will be pleased to know that the team are working hard to make it even better. We will keep you informed of any future enhancements, so you don't miss out on anything. We really appreciate your suggestion and your partnership with us. Warmest, Jessica

Replied May 2021

Sofia

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Great product with room for improvement

PROS

Easy to use, great customer service. When hiring Channel Manager and Booking Engine everything slows comfortably and easy.

CONS

It's limited options for housekeeping control and reports. And it doest not has the ability to connect to a restaurant POS which forces hoteliers to acquire a second system .

Reason for choosing Little Hotelier

Better price while basics being covered,

Vendor Response

Dear Sofia, Thank you for your review of Little Hotelier! Our team work hard to deliver a great product and customer service experience to you every time so we really appreciate your positive feedback. Little Hotelier does include Housekeeping and a suite of reports, however if there are specific things you are looking for which we don't have I encourage you to let our customer support team know, they are available 24/7. On your suggestion to connect a restaurant POS this has been flagged with the product development team and they will certainly take it into consideration for future development. Thank you again for your partnership and feedback. Warmest, Jessi

Replied May 2021

Ruben

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2017

Program in development, loads of bugs, no service

Thouh I started out being very happy with the software, it's ease of use and interface, soon more and more bugs popped up. For months it automatically closed our channels as an example. Though the type of room was not sold out yet. This is the last thing you want, because it means you are literally missing out on bookings, revenue! More and more problem like these popped up and, since I am a great fan of start-ups, we were patient. Lately no more replies to our bugs are given, I am still awaiting reply to 2 e-mails of more than 14 days ago. In my opinion this is ridiculous. You can be a just starting up company and experiencing problems, but not talking to your existing customers for weeks as they are haveing trouble using your system is NOT DONE. We're making a switch to another program soon, everyone here knows what an hassle that is. Save yourself the effort and don't start with Little Hotelier.

PROS

Interface

CONS

Service, price

Vendor Response

Hi Ruben, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved. We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders. Thanks, The team at Little Hotelier

Replied March 2017

Lewis

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Little Hotelier User

PROS

Easy to use, nice app, great support and competitive pricing.

CONS

Would be a lot better if consumers could book multiple room types at once and automatically cancel bookings.

Vendor Response

Hi Lewis, Thank you sincerely for leaving such a great review. We're really glad that you feel very supported by both the product and our support team! On booking multiple room types, this is already possible. One of our team will reach out to you to walk you through how a guest can book multiple types. On guest cancellations, that's a great idea that our product team will work on. We look forward to sharing updates with you when it's available. We appreciate your partnership, Lewis. Thanks again for taking the time to share your thoughts with us! Warmest regards, Mei

Replied April 2021

Jonathan

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2021

Nightmare with Little Hotelier Payments

Its fine whenever it works but difficult to sort issues.

PROS

Easy to use and has good contact options for guests as well as a useful app used by our housekeepers

CONS

Little Hotelier Payments . Poorly run and seems impossible to get to speak to anyone at LH. Problems with refunds last year and this year simply stopped forwarding funds so had over £25000 trapped in their system!

Reasons for switching to Little Hotelier

More rounded solution than our previous software but considering a move now.

Vendor Response

Hi Jonathan, Thank you so much for sharing your feedback with us. We're really glad you're finding the product easy to use and helpful to your team. On the Payments issue you ran into, we're sorry to hear that you have experienced difficulties. We have made updates to our refunding policies and introduced more flexible payout cycles to avoid this type of issue in the future. We know that our Support team have been in touch with you and have worked through the issue. But please do let us know if there's more we can do to help. Thank you again, Jonathan! Warm regards, Mei

Replied March 2021

Showing 1 - 25 of 153 Reviews