Little Hotelier vs mycloud PMS
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.4 / 5
Value for Money
3.8 / 5
4.7 / 5
Customer Support
3.7 / 5
4.4 / 5
Functionality
3.6 / 5
4.5 / 5
Last Review Written
September 18, 2024
April 10, 2024
Pros/Cons
Pros
- Great customer service, relatively easy to use, excellent channel manger to most booking sites, functionality continues to improve over time.
- The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting.
- Excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk. Unbelievably friendly and helpful customer support and training video resources.
Cons
- Made for Australian market, has been in US for one year (only), and still no support for Discover cards. Horrible useless reporting module.
- Poorly run and seems impossible to get to speak to anyone at LH. Problems with refunds last year and this year simply stopped forwarding funds so had over £25000 trapped in their system.
- No alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem.
Pros
- All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties.
- I personally like the easy to use interface, Managing rates is very easy and it's synchronization with booking.com and agoda etc is seamless, and the support service is outstanding.
- First and foremost the customer service is awesome. They are all so nice and very helpful.
Cons
- The WORST property management system I've seen in my 20+ year carrer.
- I only gave each area a 1 star review because I had to. There's NO stars for this in my book.
- For now, we only the total of the whole month. And we don't get dummy bookings for the NO SHOW.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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15 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
