Lodgify Software

Pros

Great tech support. Basic functions including booking and payment systems are easy to use. It was easy to create our own unique website.

Cons

The only thing I don't like is how it handle damage deposits. They have to be handled as a miscellaneous charge and it confuses the customers.

Was easy to set up and the customer service was fabulous! I approached them for the channel management. Was reluctant to create a new website but it was a smooth transition.

Pros

It's especially designed for agencies and management companies that have individual properties in different locations, Ideal for companies that deal with rental vacations. The website was easy to set up and the support was incredible.

Cons

There is no minimum advance reservation which is difficult to program cleaning as anyone can book instantly for that day. However, I understand the company has already started a plan to change this.

Having my own booking engine for my holiday home as well as managing reservations and the availability of my holiday home easily and in one central place. And all that for an ok monthly fee.

Pros

The pricing is very fair, the out of the box website building tool is great and it offers channel manager connections to the most commonly used booking platforms (booking.com and airbnb).
You could also build a marketplace with this software - which is great I guess for some use cases but since I don't need that, it does not really help me.

Cons

It could offer more channel managers and the menus could be a bit more intuitive - but overall a great value for money product.

It has enabled us to produce a decent looking website; not too difficult to use. Also there is lots of learning material to help understand all about optimizing our website.

Pros

The template choices are good and the options given for personalizing our website is fine. Also the loading time is pretty quick.

Cons

The limitations for editing our site. For example, why do we have the extra two editing tools on the property description page and not on the remainder of the pages. It would be so helpful if there was a complete set of tools on the editing page to also include individual photo link. Having to constantly contact your office for assistance on editing matters is a bit bothersome.

However, having said that, I am totally (100%) satisfied with your customer care / after sales service. The assistance from your office team is very efficient. So far, they have never failed to address my concerns and they do so in a very timely manner. Very courteous!

I have grown our company Mondosol scaling from 10 to 100 properties allowing more direct bookings and control overall

Pros

I like the website builder, channel manager, reservation system. I also like that I can receive payments on the percentage I decide and I can communicate with the guest with automatic messages.

Cons

Improving customer service is a must and they are working on with new agents. Making it easier to work with sub users as a property manager or simply giving access to staff or others. I would live a better integration with other channel manager

Pros

It seemed like it was user friendly. Lots of contact while I was doing the trial. I decided to sign up and I chose the month-to-month option.

Cons

I signed up for a monthly fee . They charged me the yearly fee. No answers over the phone, facebook and their chat. I want my money back.

Pros

Easy to use and flexible, works great on a mac, almost never has a problem. Great handling of credit card integrations, contracts etc. It is easy to add and manage multiple languages.

Cons

Not many templates and there are a few limits, but really, nothing major. Mobile operation coud be better perhaps.

Pros

Lodgify is mostly for users who want to create a direct booking website from existing listings. It is easy to setup and functions as promised. Good options for payment gateways.

Cons

Like many other "channel management" applications, Lodgify suffers from incomplete integrations with major listing channels. For example, you may be able to sync your rates with Airbnb but not with HomeAway. Many of these online hosting platform promise integrations but fail to deliver. Do your research. If you may have to use multiple hosting platforms to achieve full synchronization of listing details, calendars, rates, messaging, payments, etc.

Pros

you get an website and reservation system that permits you to work professionel .
it is easy to use and not expensive. it just do the job. work with it every day and it is reliable

Cons

Perhaps more booking partners, besides airbnb, booking.com, flat. It would be great when you develop an app to manage the bookings. there is always something to wish :-)

Needed

Pros

The synchronisation of calendars. But it is a real pain that HomeAway does not give the names of the guests.

Cons

Even if the calendar has improved considerably recently I believe that a lot can be still improved to make it easier to use and useful.
The canned responses are very unstable - sometime they disappear and I have to re-write them again.
Now there are holiday taxes in Italy. In my area ¿1.5 per night per person for a maximum of 5 nights (if they stay longher). Is there a possibility to add this?
The reviews should be differentiated according to the apartment/room. By the way instead of calling it apartment/room is it possible to call it unit?

A more professional looking website and a channel manager

Pros

That it is easy to use and tech support are really helpful with getting you on the right track, they even helped us with the web design

Cons

The structure of s,m,l,xl,xxl as things change quickly and we are always trying to list new properties would prefer a one up fee instead of trying to calculate how many new houses we might get.

Pros

Easy to use, good templates and good ' responsive support. The fact that the functionality is developed based on a relatively large user base is a pro (and prevents re-inventing the wheel)

Cons

The pricing uploading is manual and would be good if this can be uploaded (semi) automatically from for example Excel. We have a multi-property site (5 apartments), but payments can only be directed to 1 bank account. Linking separate bank owner accounts to individual properties would be a good thing.

Pros

It is super easy to us and set up and the page looks really professional. It is also easy to integrate different functionalities and to set up the offer extra services like additional cleaning or towels and sheets.
The translator functionality is really good, the translations are excellent at least in the 7 languages I speak

Cons

Channel manager doesn¿t export descriptions to other channels and nonintegration of reports like guests data to send to police that some booking systems have.
Characters are too small in the properties descriptions

More bookings for my vacation rental business and plenty of time saved!

Pros

What I really appreciate is the quick and always helpful, competent customer service! Whatever questions or needs you might have, there's always someone you can ask and get immediate help.

Cons

I think the website design tools could be better! Other website hosts have much better looking options available.

Pros

Centralising bookings & availability, flexibility of onward pricing options, ease of setup & use, responsive support

Cons

not enough integrations for my market (UK), lack of proactive marketing features such as those used by booking.com

Helped us to appear professional and thus give our clients confidence to book with us

Pros

The channel manager, it makes managing bookings really simple. We can take instant bookings from lots of sites which really saves time.

Cons

We only have 1 small apartment so the booking system can be a little complicated as we do not really need all the features.

Pros

Very easy to get the basics set up and get the software and the properties live. There wasn't much detail, but at least the properties were rentable in a short period of time.

Cons

I found it difficult to get into the details of each property. For instance, VRBO is 2 clicks to get into edit the details, and I honestly couldn't tell you how I got there on Lodgify. I know I have been there, but I don't remember how I got there. It is the main reason I no longer use Lodgify. I would consider it again if the edit has become easier.

Pros

How easy it is to navigate. I had my site up and going in an hour. Pretty much as easy as it gets. Nice payment platform

Cons

Just hard to justify when you can use Airbnb which I use despite wishing I didnt have to. Very hard to get a personal site the exposure to get a lot of bookings.

Pros

After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it)

It provides nearly everything we need to run our apartment house in the digital world.

After some time in customizing it to our needs, it works fine for our apartment house.
Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons)

It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year)

Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website)

If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software)

The credit card payment process via Stripe or Paypal are expensive but are working without any issue.

Cons

There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market.

Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues)

We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time.

It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables.

Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?)

We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem.
So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself.

After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.

It got our company started.

Pros

I really like the calendar functionality and views. I like that it is mobile friendly. I like the cost.

If you are looking for a basic calendar function software and personal website this is it!

Cons

Little to no independent automation (all automation comes at additional cost through Zapier). Very few financial controls (ex. automated payments, credit card storage). API integration lacking support. US-based support is awful and takes forever for responses. (2-3 days)