Lodgify

RATING:

4.5

(790)

About Lodgify

Lodgify is a cloud-based software system designed for vacation rental owners, property managers, and bed and breakfast innkeepers. With Lodgify’s software, users can easily build an optimized vacation rental website in multiple languages, accept direct bookings with credit card payments and oversee all of their daily operations. The channel manager allows users to synchronize calendar availability, reservations, photos and information with major distribution sites such as Airbnb, Booking.com and Expedia. The centralized reservation system receives all inquiries in one inbox, allowing the user to manage all requests and bookings from one place. In addition, instant calendar updates and real-time availability reduce the possibility of overbooking, and features such as au...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Lodgify Pricing

Lodgify offers scalable subscription plans based on a monthly fee, for both vacation rental owners and managers with 1 to 500+ properties. No set-up fees and no commissions.

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Not Available

Easily connect Lodgify with the top online travel agents to keep your calendars automatically synchronized across all your channels and prevent double bookings.
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Lodgify Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Lodgify

1 - 5 of 785 Reviews

Kerri

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

We love Lodgify for so many reasons

User Profile

Elio

Verified reviewer

Hospitality

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2018

Lodgify partner since 2016 and growing with it

I have grown our company Mondosol scaling from 10 to 100 properties allowing more direct bookings and control overall

PROS

I like the website builder, channel manager, reservation system. I also like that I can receive payments on the percentage I decide and I can communicate with the guest with automatic messages.

CONS

Improving customer service is a must and they are working on with new agents. Making it easier to work with sub users as a property manager or simply giving access to staff or others. I would live a better integration with other channel manager

Vendor Response

Hi Elio, thank you for taking the time to review Lodgify. We're so pleased you're happy with our software and that it has helped you grow your business and increase direct bookings. Your comments have been fed back to the wider team and we will keep them in mind for future integrations. Thanks for being a loyal Lodgify user ¿ we're proud to have you on board! Kind regards, The Lodgify Team

Replied April 2018

Elia

Hospitality, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Leap Ahead for Future Proof Escape

Booking engine was our main challenge as well as channel manager as reservations to be synchronized so Lodgify will benefit that all properties will line up under Lodgify at the end of day that's why i emphasize importance of supporting LITE program s will be the perfect startup for long term partnership

PROS

Lodgify is the only logic partner to Go with featuring your business across the platform. Most important is that you can start with no major losses on the contract you have the chance of upgrading your product facilities based on the feedback received from your ongoing start up solution with opportunity to leap ahead advancing through upgrading your product or downgrading so you feel confidently safe

CONS

Lite program should be considered the importance entry panel where 3.9% not a small amount but reasonable with condition that Lodgify may allow that we feature our own domains as will have chance to invest on marketing and promoting our selected domains where initial technical support is required at least for limited hours only in addition to payment gateway where had challenge then managed it all with the amazing support from your sales team member Manos

Reason for choosing Lodgify

Introductory level was more flexible and Lodgify team members were technically hands on and willing to move this extra mile for meeting our expectation so its always about people then technology and flexibility with simplicity

Vendor Response

Hello Elia, Thank you for sharing your experience with Lodgify. We're thrilled to hear that you feel confident and safe with our platform and appreciate your positive comments about our flexibility, simplicity, and technical support. We understand that the pricing of our Lite program may seem high, but we believe that it offers great value for our customers. We also appreciate your feedback about offering limited hours of technical support for the Lite program and featuring your own domains. These are important suggestions that we will take into consideration as we continue to improve our platform. We're glad to hear that our booking engine and channel manager have helped solve some of your main challenges with vacation rental management. We hope that our platform will continue to benefit your business in the long term. Thank you for choosing Lodgify as your partner. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We're always here to help. Best wishes, The Lodgify Team

Replied March 2023

Kimberly

Online Media, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Horrible Customer Services. Impossible to get a resolution to issues.

I built a website for a client, and chose Lodgify to use for her booking. It was a very difficult site for me to explain to her, and it became extremely frustrating. Ultimately she moved the property to an agency. I has given the site over, no longer had any ties with the client, the rental, of Lodgify. It wasn't until I received a renewal notice in August that I realized they were billing me. I immediately emailed asking for an explanation. Apparently my credit card, used to initially establish the account, was still on the billing account. I have spent the last month emailing the service team, explaining I am not associated, asking to refund my money due to the fact that they renewed the account anyway. This was only met with dismissive emails from a person named Franco. It made no difference in our email strand that I explained repeatedly I was NOT associated and my my card should never have been charged. Again, to ever reply I sent, each have been met with terms of service explanations and blah blah blah "Have a nice day" blow offs.I had almost gotten to the point where I just needed to kiss my $179.55 charge goodbye, until I was charged AGAIN TODAY another "booking fee" of $94.05...NO ONE IS BOOKING. We are not using Lodgify, the property is no longer a rental, but they continue to reply to me with stilted canned responses and stating they are "just following the terms of service" for the renewal. This has been an absolute nightmare.

PROS

The videos are very persuasive. It made me think my client would be able to use it with ease.

CONS

Very difficult to use the widgets, and in general it was a hard site for my client to use. Billing, booking and upkeep difficult. Customer Service the absolute most infuriating I've ever experienced.

Steve

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Happy customer!

Lodgify made a pretty daunting task so simple and straight-forward!

PROS

Being able to manage all channels from one location and have calendars synced is exactly what I needed. The onboarding was excellent and with little effort I feel I'm 90% setup. Now to keep working through the little tweaks that [sensitive content hidden] recommended!

CONS

Nothing that I have found just yet. I'm really happy so far!

Vendor Response

Hello Steve, Thank you for your positive feedback! We're thrilled to hear that you're a happy customer and that Lodgify has provided you with the needed features, such as managing all your channels from one location and synced calendars. We're glad the onboarding process was excellent, and you feel 90% set up with little effort. Our goal is to make the setup process as seamless as possible, so it's great to hear that you had a smooth experience. We appreciate your feedback on the recommendations made by Sara. Our team is always here to assist you with further tweaks or adjustments to enhance your experience. Thank you for considering Lodgify. We're delighted to have you as a customer and are committed to providing a simple experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you along your journey with Lodgify! Best wishes, The Lodgify Team.

Replied May 2023