--- title: "Lodgify Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lodgify. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lodgify is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/) / Lodgify Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/lodgify-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/lodgify-profile/alternatives/) # Lodgify User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,311 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 906 reviews (69%) - 4 stars: 292 reviews (22%) - 3 stars: 56 reviews (4%) - 2 stars: 23 reviews (2%) - 1 star: 34 reviews (3%) ### Most mentioned pros - At GaeaTeam, we manage vacation rentals along the Oregon Coast, and Lodgify has played a meaningful role in helping us grow from a hands-on hosting operation into a structured, professional management company. - The user interface is beautiful and allows the user to customize their own website through the website builder feature. - Overall, my experience with Lodgify has been very positive — it has brought structure, automation, and professionalism to NamStay, making it easier to manage bookings across Airbnb and Booking.com, communicate efficiently with guests, and scale the business with confidence. ### Most mentioned cons - rd thing: Most of the 'Property Manager Modules' for managing work such as cleaning and communication for your team, have no value and aren't effective for use for my properties - I deal with vacation rentals, primarily luxury homes. - We still needed a website (pre-opening marketing, email marketing capture, announcements, blog posts etc). But we wouldn't be generating revenue for a decent amount of time. - One feature Lodgify does not support and I hope it does soon is the ability to include short videos to the website. ## Lodgify customer reviews Showing reviews 1-25 of 1,311 (page 1). ### A tool that does the job - Overall rating: 5/5 - Reviewer: Carine L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform has helped me simplify direct bookings and the one on one support I received during the on boarding was very valuable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Lodgify platform is easy to use to get direct bookings. It is user-friendly and intuitive, making it smooth. #### Cons Following their last update, I have found that the new fonts are a bit difficult to read. There are still a few glitches to fix. --- ### Best way to setup a direct holiday rental website - Overall rating: 5/5 - Reviewer: Nigel W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hugely successful. We get regular direct bookings. People often find us on Google maps after first finding us on Airbnb or Booking.com. We are now taking bookings for our second summer and even though it’s still only February we already have more bookings than last year. Around 50% of bookings come direct, saving a tonne of commission fees that would otherwise go to Airbnb and Booking.com #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Lodgify I was able to make a professional direct booking website for our gite in France. It synchs calendar availability with Airbnb and Booking.com. Very easy to use and I had my website ready to use within the trial period, making this a zero risk purchase decision. Lodgify made it easy to integrate with a secure payment processing service (Stripe). We use the automated price optimisation facility which gives me a lot of confidence that we are maximising both our daily price and occupancy. The AI help system is REMARKABLE! Virtually all questions I have had were quickly solved. And when I needed human tech support that has been quick and super helpful. Probably the best customer service I’ve ever had from a software company. Help articles on subjects like SEO have helped me further improve performance. Our property now ranks top for our main search criteria and we have direct bookings via Google maps. #### Cons Integration with Vrbo was too difficult. But that has since been solved and in truth the technical problems were the fault of Vrbo whose technology stack is a hodgepodge of old systems held together with sticky tape, the result of years of acquisitions and cobbled together integration. #### Reasons for choosing Lodgify The free trial was long enough to eliminate risk. Some of the alternatives either didn’t want single property owners or were unaffordable in my opinion. #### Vendor response Hi Nigel, Wow, we’re thrilled to hear about your success with Lodgify! It’s amazing that your direct bookings are growing and that our AI and support have made such a positive impact. Thanks for sharing your detailed experience - it’s incredibly rewarding to know we’ve helped your property thrive. Reach out anytime if anything comes up! Best, The Lodgify Team Replied February 2026 --- ### My experience with Lodgify - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Provides both a website/content management for direct bookings as well as integrations with other platforms such as booking.com and airbnb all linked back to a central reservation system. Good value for what it does if you need all these features. #### Cons would like to be able to integrate with built-for-purpose website platforms such as weebly --- ### Lodgify onward and upwards - Overall rating: 5/5 - Reviewer: Pauline C. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far the pros have outweighed the cons. Next part of the journey with Lodgify is the web page build. Happy with the service provided so far and would recommend the company to others #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a new user to the world of short term rental Lodgify has made the experience a lot easier to navigate. The people in customer support have been amazing. Patient, professional, polite and above all very knowledgeable. Most of the bugs and issues have been from my lack of knowledge and Lodgufy have always managed to point me in the right direction to fix any and all problems. The software works well integrating with the other platforms for managing bookings and updating the listings for me. So far it has been value for money that I paid. I would recommend the company for new customers who have no idea where to start on there journey as a short term rental owner. #### Cons Some of the links on the self help pages do not correspond with what you are looking at on the platform. I did find it frustrating at times. The IA assistant was at times very repetitive in the answers it gave. --- ### Lodgify - recommended - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience as been a 9/10. Again, with the exception of a few minor reporting bugs and the lack of some (nice to have) features, Lodgify has delivered on all fronts. I would recommend (and have recomended) this PMS for anyone needing to manage their listings on multiple platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using Lodgify (Pro) over the last year I have found it to be very useful in managing my two listings across Booking, VRBO, and Airbnb. Additionally, the website builder was also very easy to use and set up. The security of the site seems fairly standard with a 2FA option that I use. Customer support is very helpful with the option to chat or call, and the onboarding process was individualized. Payment for the platform is again fairly standard with the options to pay by month or by the year and the payments are auto drafted. All in all, I have found the platform to be a fair value for the money. #### Cons I have noted a couple of bugs in some of the reporting tools that come with the Pro level subscription. most notably, when Lodgify records the number of nights book they are actually reporting on the number of days booked. This is def not the industry standard as we charge per night in most cases. I have reported the issue months back and it has not be corrected. This particular bug has a downstream effect on other reports such as ADR as well as others. One feature Lodgify does not support and I hope it does soon is the ability to include short videos to the website. This is particularly useful for property walkthroughs and for compelling landing pages. #### Reasons for choosing Lodgify I preferred Loidgify's website builder over Guesty's #### Vendor response Hi Matt, Thank you for your detailed feedback and for recommending Lodgify! We’re glad to hear the platform has been useful for managing your listings and that our support and website builder have met your needs. We also appreciate your notes regarding reporting and feature suggestions - insights like yours are invaluable as we continue improving the platform. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team Replied February 2026 --- ### Exceptional Choice for Property Managers - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. At GaeaTeam, we manage vacation rentals along the Oregon Coast, and Lodgify has played a meaningful role in helping us grow from a hands-on hosting operation into a structured, professional management company. What we value most is clarity. With multiple properties, multiple channels, and a growing team, we need systems that reduce chaos — not add to it. Lodgify gives us a centralized dashboard where reservations, payments, guest communication, and reporting all live in one place. That organization allows us to focus on what matters most: delivering exceptional guest experiences. The direct booking website builder has been especially important for us. It’s allowed us to build and control our own brand presence rather than relying entirely on OTAs. For a company committed to long-term growth and independence, that matters. The integration with Airbnb, VRBO, and Booking.com has been reliable, and Stripe payments have been seamless. Once the system is properly configured, it becomes a dependable operational backbone. There is a learning curve, and some reporting tools could go deeper, but overall Lodgify has been a strong partner in helping us scale thoughtfully and professionally. For property managers who are serious about building a sustainable business — not just managing listings — Lodgify is a platform worth considering. GaeaTeam Seaside, Oregon #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The direct booking website builder has been especially important for us. It’s allowed us to build and control our own brand presence rather than relying entirely on OTAs. #### Cons Lodgify's reporting tools could go deeper. Initial integration and setup has a bit of a learning curve. #### Reasons for switching to Lodgify Hostaway is better suited for enterprise level property management companies. We're not that yet, and the complexity of Hostaway and the cost can be daunting. Lodgify is more intuitive, and has a much better website builder. #### Vendor response Hi James, We’re so glad to hear Lodgify has helped bring clarity and organization to your operations at GaeaTeam! It’s wonderful that the direct booking website builder and integrations are supporting your growth and brand presence. Your feedback on reporting and setup is noted as we continue improving the platform. Reach out anytime if anything comes up! Best, The Lodgify Team Replied February 2026 --- ### The reporting finally tells me what my properties are actually earning - Overall rating: 5/5 - Reviewer: Marcelo P. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having accurate, consolidated numbers every month has changed how I run the business. I make better decisions faster and I feel like I actually know what's going on with my portfolio. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before Lodgify, my revenue reporting was a monthly nightmare — three platforms, three different dashboards, manual copy-paste into a spreadsheet. Now every booking, payout and fee flows into Lodgify's reports automatically. I can see occupancy, average daily rate and revenue per property over any period in seconds. The monthly summary has become the most reliable business document I have. My conversations with my accountant are now half the length they used to be — they get clean, consistent numbers without me having to prepare anything separately. #### Cons I'd love side-by-side property comparisons over custom date ranges. For instance, RevPAR plotted across all four properties in a single view. The current reporting is solid — it just leaves me wanting a bit more analytical depth. #### Reasons for switching to Lodgify I needed a platform where reporting wasn't an afterthought. Most tools I looked at treated analytics as a nice-to-have. Lodgify has it built in and directly connected to bookings and payments. --- ### Professional Structure and Scalable Growth with Lodgify - Overall rating: 5/5 - Reviewer: Johannes G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Lodgify has been very positive — it has brought structure, automation, and professionalism to NamStay, making it easier to manage bookings across Airbnb and Booking.com, communicate efficiently with guests, and scale the business with confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I love most about Lodgify for NamStay is how it centralises everything into one professional system — syncing my Airbnb and Booking.com bookings, preventing double bookings, automating guest communication, and generating clean owner reports, while also giving me a branded direct-booking website that increases my margins and allows NamStay to scale without adding operational chaos. #### Cons Subscription cost becomes more noticeable as I add properties, especially when I’m still scaling NamStay and watching margins closely. #### Reasons for choosing Lodgify Simplicity and ease of use as Lodgify is designed to be very user friendly #### Vendor response Hi Johannes! Thank you for sharing such detailed feedback. We’re thrilled to hear that Lodgify has helped bring structure, automation, and professionalism to NamStay, from syncing bookings and preventing double bookings to automating guest communication and supporting your direct-booking website. We understand that subscription costs can become more noticeable as you scale, and we appreciate you highlighting this. It’s fantastic to know that our focus on simplicity and ease of use has made managing multiple platforms and growing your business more manageable. Best, The Lodgify Team Replied March 2026 --- ### Great Software - Overall rating: 5/5 - Reviewer: Adam W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, its reduced time, reduced redundant and complicated tasks and puts everything within view. Having the ability to edit multiple or all listings in a single window is a game changer when you make organizational or procedural/pricing changes as a business owner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been a Lodgify customer for years, onboarding was great, connectivity to OTA's takes some waiting (some are immediate), but once everything is connected, its smooth sailing, easy to navigate and use, and packed with features. Stripe payment account creation was perfect for us. Helped us get organized and financials can be easily exported for YTD and Year End reporting, etc. The few times I have needed support, the team has been responsive in an appropriate amount of time based on the issue at hand. Overall, I am very satisfied with Lodgify. #### Cons The only constant in hospitality is change. I wish Lodgify would have a pivot or sleep function. We sold and closed our hospitality business in one city, and began construction of a new business and properties elsewhere. We still needed a website (pre-opening marketing, email marketing capture, announcements, blog posts etc). But we wouldn't be generating revenue for a decent amount of time. The only other issue (this was a few years ago) was that Booking.com was sooo confusing to use and didn't sync properly or well at the time, which created several issues with financials and double bookings. We are looking forward to getting back to revenue to see if this has changed. #### Reasons for choosing Lodgify The features we're easy to understand, find, and use. The dedicated onboarding support was key to my choice. #### Vendor response Hi Adam, Thank you for sharing such detailed and valuable feedback. We’re delighted to hear that Lodgify has helped simplify your property management, making tasks more efficient and organized. It’s great to know that features like Stripe integration and multi-listing editing have made a positive impact on your business. We appreciate your honesty about some of the challenges you’ve faced, especially with OTA connectivity timing and the Booking.com sync issues. Your suggestion about a pivot or sleep function is insightful, and we’ll definitely share it with our product team to explore how we can better support hosts during transitional periods. Thank you also for highlighting the importance of dedicated onboarding support — it’s something we’re proud to offer and will continue to prioritize. We look forward to continuing to support you as you build your new hospitality venture. Best Regards, The Lodgify Team Replied December 2025 --- ### Best software I’ve ever used! - Overall rating: 5/5 - Reviewer: Chloe H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I couldn’t fault it really! I’ve had a really great experience with the software and support team. The onboarding process was simple and easy and I don’t think I would ever change my software from Lodgify! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s so easy to use! And the support is just better than any other management software I have used in the past! I would recommend this software to anyone and everyone! #### Cons It would be good for Lodgify to show the price of the payout we get on air bnb if that was ever possible - it currently shows the figure before air bnb commission and for accountancy reasons potential refunds it would make it easier to work out what’s is needed #### Reasons for switching to Lodgify Because Lodgify has better support and it’s much easier to use! #### Vendor response Hi Chloe, Thank you so much for your amazing feedback and recommendation - it truly means a lot to our team. We’re thrilled to know you’ve had such a positive experience from onboarding through ongoing support. We also appreciate your suggestion regarding payout visibility, as insights like this help us continue improving the platform for accounting and reporting needs. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team Replied February 2026 --- ### Behind the Scenes - Overall rating: 4/5 - Reviewer: Francine C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is worth it. The developers have put thought into this software. Just need to make Lodgify accept payments from guests and do commission payouts to the respective booking/rental companies. Oh that would be amazing if a deal could work out like that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support, Booking Management, website creator and the software Ai platform. The fact that Lodgify can manage my reservations and pricing across all apps is truly amazing and helps in me being able to have a full-time job and still efficiently manage. #### Cons Unable to use Lodgify as a direct remittance gateway. Due to my location, getting paid and having to do commission payouts manually can be a hassle. I would think for a 73usd subscription Lodgify can find a way to be the main gateway for managing of funds going in and out through direct deposits. I would pay extra for my subscription if needs be. Let's think futuristic!!! #### Reasons for choosing Lodgify Powerful website builder and intergrated booking. #### Vendor response Hi Francine, Thank you for taking the time to share such detailed feedback! We’re thrilled to hear that Lodgify helps you efficiently manage your reservations, pricing, and website while balancing a full-time job. It’s great to know that you value the flexibility and support we provide. We also really appreciate your suggestions regarding direct remittance and payout management. Feedback like this is invaluable and will certainly be shared with our product team as we continue working on improving the platform. Best regards, The Lodgify Team Replied September 2025 --- ### Couldn’t live without it as a small host - Overall rating: 5/5 - Reviewer: Stanislav D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really enjoy the simplicity it gives my business. I’m able to have everything synchronised in one place and the automatic messages have really helped a lot as well. #### Cons To be totally honest, there isn’t any “con” that I’ve come across so far, I will say that their website templates are quite basic but it’s something that’s easily fixed #### Reasons for switching to Lodgify I had come up for my renewal and wasn’t totally happy --- ### Great product, needs better customer service - Overall rating: 4/5 - Reviewer: Abbas K. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Has a full suite of features and products for short term rental and property management. Using calendar and pricing is very easy. #### Cons The customer service has decreased. Professional plans used to have phone access, but they quietly removed that and only retained it for the Ultimate plan. #### Reasons for choosing Lodgify Cheaper and seemed to have a great variety of features #### Vendor response Hi Abbas, Thank you for your detailed feedback! We’re glad to hear you appreciate our full suite of features and find the calendar and pricing tools easy to use. We also value your comments regarding customer service and plan features. Your input has been shared with our team as we continually strive to improve our offerings and support options. Best regards, The Lodgify Team Replied December 2025 --- ### Happy we chose Lodgify - Overall rating: 5/5 - Reviewer: Evan S. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has made our first year in this business such a great and easy process. The feature’s allow us to really be creative and competitive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With its ease of use and simple payment processes we are extremely happy with Lodgify. It is a great value! #### Cons No cons. There are a lot of functions but it teaches you as you go making it a wonderful experience all around #### Reasons for choosing Lodgify Ease of use and great customer service made it an easy choice #### Vendor response Hi Evan, Thank you for your wonderful feedback! We’re thrilled to hear that Lodgify has made your first year easier and that you’re enjoying the features and creative flexibility. If anything comes up, please feel free to reach out - we’re always here to help. The Lodgify Team Replied February 2026 --- ### Pleased to have lodgify - Overall rating: 5/5 - Reviewer: Md Saidur R. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very nice to handle short term let especially if you have multiple properties. Pleased to be with lodgify for 5 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Secured booking and timely messages to the guest. The calendar doesn’t make any conflicts. Efficient in handling bookings. #### Cons Calendar is messy to track at a glance. The website booking and google doesn’t work in UK and also Vrbo. #### Reasons for choosing Lodgify The individual websites strikes me most. #### Reasons for switching to Lodgify Management of booking was not great. Wanted to have something with google. #### Vendor response Hi Md Saidur, We’re glad to hear Lodgify has made managing your bookings easier and that you’ve enjoyed using it over the past five months! Thank you for your feedback about the calendar and integrations - it helps us keep improving. Feel free to reach out anytime if anything comes up! Best, The Lodgify Team Replied February 2026 --- ### One inbox changed how I run my rentals day to day - Overall rating: 5/5 - Reviewer: Santi D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response time is one of the biggest levers on review scores. With Lodgify I respond faster with less effort, and it shows in my ratings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The unified inbox was a game changer. Every message from Airbnb, Vrbo, Booking.com and my direct booking site lands in a single thread tied to the reservation. AI-suggested replies have cut my average response time roughly in half. Scheduled and automated messages handle the routine questions — check-in time, Wi-Fi password, parking instructions — before the guest even has to ask. I feel on top of things in a way I never did before. #### Cons I'd love better multi-language AI replies. I host a lot of European guests and the English suggestions are sharper than the French and Spanish ones right now. --- ### Lodgify review - Overall rating: 5/5 - Reviewer: Fraser P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have been very impressed with the platform and have recommended it to others. If the price was a little lower we would be a bit happier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ease of managing multiple properties and also the new look of Lodgify. I have also been impressed with the support that you get when needed. #### Cons The cost is a little expensive, especially as we only have 2 small cottages. I have sometimes found it quite difficult to navigate the menu to find what I need. --- ### MY BETTER JUDGEMENT FOR LODGIFY - Overall rating: 5/5 - Reviewer: Vicki L. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good so far. We are enjoying the easiness of using it and will be happy to recommend this feature to other friends. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of its appearance on my phone at a glance. It shows immediately the upcoming bookings, highlights the day and gives prices and guests names. #### Cons Nothing to complain about really! We are only fairly new to this platform but so far so good. I look forward to more dealings in the future --- ### The Short-term Vacation Rental Specialists all Owners Need - Overall rating: 5/5 - Reviewer: Melissa D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with Lodgify takes a LOT of the work, out of the work. Simplicity, complete solution, user friends, and world class customer service make it an industry leader. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and single point integration for updating other lodging websites like VRBO, AirBNB, and others. The customer support is stellar. Managing the calendar and payment processing is a breeze. #### Cons Nothing. It's a well built, albeit nothing is perfect, outstanding solution for a property owner of a short-term vacation rental. #### Vendor response Hi Melissa, Thank you for your fantastic feedback! We’re thrilled to hear that Lodgify is making property management easier for you and that our customer service has met your expectations. Your kind words mean a lot to us. Best Regards, The Lodgify Team Replied December 2025 --- ### Helpful addition to my hosting journey - Overall rating: 5/5 - Reviewer: Lydia P. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great interface, especially after the rebrand. Also, really helpful onboarding process- when I get stuck, they would provide individualized help. I needed those screenshots of my actual account sometimes (with all the arrows pointing where to click) 😅 #### Cons The learning curve took some time, especially with the taxes/fees settings. Part of this is just the nuance of learning the different platforms too --- ### Fantastic Platform! - Overall rating: 5/5 - Reviewer: Marisa R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience overall. Easy to manage multiple listings. Excellent platform and great customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of features, value for money, ease to use platform, Customer Service staff are really helpful and friendly #### Cons Could be better with more features and control of the direct booking website feature. Bit tricky to set up account settings to start with. #### Vendor response Hi Marisa, We’re glad you’re enjoying Lodgify and our support team! If you need any help with account settings or your direct booking website, just reach out - we’re happy to assist. The Lodgify Team Replied February 2026 --- ### Happy with Lodgify in its overall performance - Overall rating: 5/5 - Reviewer: Bryan M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience has been solid from the start. Modify has lived up to all meetings and sent through copies of all meetings #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support in setting up the account and explaining the system. All deadlines were met and no waiting for logons. #### Cons So far, I haven’t found anything that is a negative. The overall system has been easy to navigate so there is not necessarily a least light. #### Vendor response Hi Bryan, We’re thrilled to hear that your experience with Lodgify has been smooth and that our support helped make setup easy! It’s great to know everything has met your expectations so far. Feel free to reach out anytime if anything comes up! Best, The Lodgify Team Replied February 2026 --- ### PMS tool you can rely on - Overall rating: 5/5 - Reviewer: Arash E. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. onboarding was easy and professional. support is fast and reliable. i feel the Management really cares about further development of the tool which is very #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it is very strong tool. making booking Management much easier but most thing i like about Lodgify is the support. #### Cons the only thing which this tool cannot yet provide is the AI crawlers for the website. but i hope one day developers can provide this as well. young people now adays search for accommodation with AI so this should be a "must have". #### Vendor response Hi Arash, Thank you so much for sharing your experience! We're thrilled to hear that our support and onboarding made a positive impact for you. We’re always working on improving Lodgify, and your feedback about AI tools is super valuable for future updates. Feel free to reach out anytime if anything comes up. Best, The Lodgify Team Replied February 2026 --- ### Why humans are an asset to Lodgify - Overall rating: 5/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Lodgify so far has been pleasant. The representative was succinct, detail-oriented, and did a wonderful job presenting information in a way that was easy to understand. They were patient, clear, and professional — a true asset to your company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What impressed me most about Lodgify was the representative I worked with. They were able to meet me exactly at the point I was at in the process, understand my situation, and then clearly explain and walk me step-by-step through to the point I needed to get to. That human ability to listen, adapt, and guide was what made me a customer today. No amount of automation, tutorials, or knowledge bases could have replaced the clarity and trust that came from that conversation. #### Cons Nothing yet. My hope is that the type of personal, human-centered experience I had today translates into a long-term business relationship. #### Vendor response Hi Mary, Thank you for such a thoughtful review! We’re delighted to hear how much our representative’s support meant to you and that the onboarding experience was clear and personal. We truly value building trust and long-term relationships with our customers, and it’s great to know we’re off to a strong start together. Best regards, The Lodgify Team Replied September 2025 --- ### We Love Lodgify! - Overall rating: 5/5 - Reviewer: Cynthia and Ngoc N. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, really appreciate the great customer service and the dedication to resolve issues ASAP. Help articles are generally useful as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-one PM system with all built-in functionality. Excellent customer support. Generally intuitive ease of use and constant rollout of new features that continually improve the product - e.g. Schlage lock integration, integrated pricing manager to help minimize excess 3rd party platform fees. #### Cons Would be nice if website builder allowed for a bit more customization to improve the overall look and feel of the site - for example, while it is functional, the photo gallery feature is limited - would it be possible to create a photo gallery experience more like AirBnB where users can view all photos at once, then select specific ones they're interested in zooming in on? Right now, having to use only the arrows to scroll through the gallery is cumbersome. #### Vendor response Hi Cynthia and Ngoc! Thank you so much for your thoughtful feedback. We’re thrilled to hear you’re enjoying the all-in-one functionality and customer support, and that the new features are adding value to your experience! We also really appreciate your suggestions regarding the website customization and photo gallery—great points! I’ve shared your feedback with our product team for consideration in future updates. If you ever need anything, don’t hesitate to reach out. Best wishes, The Lodgify Team Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/?page=2) --- Lodgify Reviews, Pros and Cons - 2026 Software Advice