I like having one point of contact for everything. The integration is key to making rental management easy.

There is a missing link with VRBO. Chatting with guests before booking still has to be done in the VRBO app.

I have grown our company Mondosol scaling from 10 to 100 properties allowing more direct bookings and control overall

I like the website builder, channel manager, reservation system. I also like that I can receive payments on the percentage I decide and I can communicate with the guest with automatic messages.

Improving customer service is a must and they are working on with new agents. Making it easier to work with sub users as a property manager or simply giving access to staff or others. I would live a better integration with other channel manager

My onboarding experience with [sensitive content hidden] was amazing ...she was very knowledgeable

speaking to actual people when setting up

The cost of the product was more than I wanted to spend

So far so good, the onboarding assistant [sensitive content hidden] was outstanding, and generally very clear and proactive, she was able to answer all my questions. I

The visual interface of Lodgify is very easy to view and therefore navigate around, we are still early days in transitioning to this platform. The onboarding process with [sensitive content hidden] was very good, she was excellent.

Since fully onboarding I can see it does have several limitations, there is no invoicing system which is highly inconvenient, unable to edit the order of the listings making it confusing for us to manage our site and bookings, the sync process distorted all the images, it would be good to be able to catergorise images of the general property and facilities and individual rentals so we dont have to have repeition in the listings that show on the website .

Excellent product, and customer service. Easy to navigate site.

Great value & service. Great options for website setup.

Would prefer other more cost effective payment options for client payments. 6 1/2 % is higher than other booking platforms.

Great! Easy to onboard and the best customer service!!

Easy to use and great customer service! And so easy to integrate all sites!

I prefer monthly calendar view, not weekly view

Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience. Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored. Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Reservation system is okay but does not help if they provide a terrible website that does not convert

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

So far, our experience has been positive. We have been on the platform for less than two months, but have no reason to believe that things won’t continue to be satisfying and productive.

Customer Service. Our initial set up was guided by one-on-one help from Logan over two one hour sessions. Logan is very knowledgeable and answered all our questions and concerns concisely.

Too new to answer. We need more time to evaluate all uses of the platform.

- The onboarding process. I needed to have two sessions with [sensitive content hidden] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. [sensitive content hidden] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually running overtime. - The option to have my own website, connect my own domain and the freedom to add pretty much everything that I need to add there. - Sync between my website and the external platforms (Airbnb, Booking.com, etc) - Comms, I really like the auto-replies and the emails go out to my customers. - Season rates is a good concept. - Lodgify Roadmap: brilliant idea! Listen to your customers and get driven by them shows the character of a company with future! - Accepting reviews is another nice feature in place. - I like the blog that includes article to help you regarding setup your account, website, etc, it also helps you understanding how you can promote your website (webinars) and finally to show you success stories and some brilliant examples of rentals. - Support is also really good, helpful, descriptive and quick.

- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%) - I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa. - It would be nice if Lodgify was proving services for promoting and advertising your website.

My experience has been in the middle a 3 or a 4. I don't feel completely lost, but I don't feel completely confident yet. I think it is a building experience and you have to trust the process. It was really frustrating at first, but the onboarding helped a lot.

I like that everything is now on one calendar. It was good to have an onboarding specialist because the VRBO and Stripe issues to get it set up. Airbnb was great because all I had to do was put my listings in Lodgify. It was overwhelming at first, but now I have a better handle on it.

I am finding that I am getting started on building the website. I don't know exactly what to do with it, but trying to figure it out. I may have to reach out to someone to help me put it together and get it up and going. It would be nice if there was onboarding for that part, but I just need to sit down and do it.

So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved. They are quick to answer and knowledgable.

I wanted to see more of what was happening with my rentals. My previous channel manager did a good job too, but was unable to set the price structure I wanted. Lodgify gives us a lot of options.

Because Lodgify gives so many options, decisions need to be made that can sometimes be difficult. Also, after looking over our initial setup, there were a few things that I missed and didn't realize it by our onboard help also. It was fixed, but there are a lot of details that need care.

Overall, after all that has happened with the implementation process deleting bookings and blocks in my calendar, the lack of care in customer service, and my listing only live for five days before I requested to cancel (then denied the refund), I cannot be more dissatisfied. Once I started having issues with the implementation process and emailed support, it almost sounded like they were annoyed with me even asking. After requesting to cancel, it was like I was the bad guy and they fought for their annual subscription from me. Their policy was 7 days full-refund, but since the implementation process took a week and a half, they kept my subscription. It took another 11 days after requesting to cancel before Lodgify was disconnected and I was able to access my calendar on VRBO. Also note, VRBO disconnected the connection since Lodgify was unresponsive. As for the website builder (their claim to fame), it is severely rudimentary. For a business that could net $200K-$300K over a handful of properties from all online sales, this website would turn me off as a guest and I would be skeptical. The builder is very broken, slow, and does not work fluently like you would expect. Again, customer service has been the worst I have experienced with any company.

The website builder was the main reason why we wanted to go forward with this software. Although we never got the chance to integrate it in to our own website, the thought of being able to replicate VRBO or Airbnb on our own website without paying the royalties would have been a huge benefit. The API connection process with PriceLabs was very simple. Took about five minutes.

Integration process: This was the most difficult software integration I have ever experienced. Between the 5-8 day leeway in customer service response and the hoops you have to jump, be prepared to go for a very frustrating ride. I subscribed to Lodgify, then it took nearly two weeks to go live with VRBO because of their process. Once my listing finally went live, my booked calendar was partially deleted without notice, allowing guests to create bookings during times that were not available. I had 4 bookings created during times that were unavailable, all within 30 minutes. Customer service was unresponsive, it took 5 days for them to respond after calling (went straight to voicemail, yes they have voicemail) and by email. Set up: The process to set up the system was very awkward. You not only had to build the listing in VRBO, you also had to directly replicate the listing in Lodgify. I then later found out that Lodgify, due to how the systems communicate with each other, Lodgify supersedes any communication from VRBO. Therefore, most of my information on my listing was deleted. ***Very important point to note: Lodgify DOES NOT read the calendar off of VRBO. If a guest is interested in your property, they inquire on a date, VRBO then checks Lodgify to see if the dates are available, and then responds back that the dates are unavailable, then confusing the guest. I have had dozens of guests message me about dates that were unavailable and were confused and frustrated.

Lodgify has been a great partner since we went solo without using our property developer's rental company to let our rental. It has given us more control over our business, with more satisfaction, better financial reward. The customer service at Lodgify is fantastic, whether you call them or email -- they are always there to help and the team are just fantastic.

If you are a holiday property owner, whether hotel or villa rental, Lodgify provides you with the tools to create and maintain a web presence that allows you to access new customers, give them the information they want with professional looking pages, and price your property by week or day, create check-in/check-out periods seamlessly and allow for a customer to book online and pay by credit card or BACS without any hassle. Your business looks more professional and your management will be made easier by the backend tools that help you manage your bookings, taking damage deposits automatically, reminding guests to pay their balance, synch calendars with your third party booking sites (like AirBnB, VRBO, etc.). It is just a well thought out product and I would highly recommend it.

There isn't anything I don't like. It works well for me and my business.

Overall, I am incredibly happy. The sales team answered all of my questions and the tech team has been very responsive to all of my requests (equally pre and post subscription). I can't emphasize how happy I am to be able to talk directly to knowledgeable tech staff--this is so rare these days. The software satisfies of my existing needs and has more functionality when I'm ready to grow.

- very intuitive to create listings and set the various attributes- out of the box integration with major channels.. most notably airbnb/vrbo- custom automated messages / scheduling (this is huge)- granular pricing model vs. banded (e.g. you pay for the exact number of properties rather than big jumps at say 5, 10, 25 properties)- no setup fee (or if there was one it was so small that I don't remember)

- One technical issues on the backend (admin interface) is localization tags not being rendered (e.g it prints site.business.name instead of the actual business name). However, this is usually fixed with a refresh. I was initially concerned that it may impact potential guests but the tech team reassured me the tags were rendered on the server for bookings so that could never happen.- One nice addition to the custom messages (and perhaps it already exists) would be a way to confirm when it had been sent (either via an optional Cc: or a report in the interface)- Would be nice if it directly supported the RemoteLock API

The customer support is very good. In a short time, I was set up, integrated with the most popular channels and trained on the platform. I feel confident in utilizing the tool right from the start.

The ability to have all channels sync together to avoid double bookings

Not all platforms are supported in the same way. Communications need to be handled differently (lodgify or through the channel directly), for example

Lodgify has been great to work with. For any questions or concerns they are quick to reply and send me videos to watch to help guide me through the process of what I need to do to fix my issue. I have really appreciated [SENSITIVE CONTENT] especially. She has been super!

After getting set up and learning what this program can do, I have loved it. It felt complicating at first but after we did our zoom meetings and they walked us through what it can do it became simple and easy to understand. It has all the features our company was looking for to accommodate multiple properties and manage all the bookings from different channels. I have been very impressed with all that it does. I highly recommend it to anyone with nightly rental properties.

I wish the mobile app had more features. I still have to carry my laptop for any direct bookings so that I can create quotes for guests that are booking directly with me to save them the fees from airbnb and booking.com and such. Also, sometimes it is very difficult to get my phone to pull up the app. It says "Something went wrong." So then I have to pull out my laptop again to access anything. I do feel like the mobile app needs some help.

It's been good. I do feel like it takes a lot of time to get used to all the features and remember where certain features are. The customer support has been fantastic.

So far we are enjoying Lodgify - I think the customer support and working with [sensitive content hidden] has been the best part. She has been fantastic and honestly without her, I'm not sure I could have figured a lot of this stuff out. I love the channel manager, I love how easy it is to update rates and see bookings.

The website design could have more options.I'd also like to see pushed notifications apply to all channels instead of just Lodgify. For example, the welcome email having to be created in two separate spaces and sending it directly from airbnb is a bit frustrating. I don't like that that aspect isn't as hands off as the direct bookings with Lodgify.

The website looks good. The back end mobile experience has actually declined since we signed up, it was better before. Now it's buggy and you can't scroll down through messages etc. There are some things we've been very happy with, but overall lodgify gets 3 stars.

My experience with lodgify started off very rocky. I wasn't happy with the features, experienced many crashes of the site in the first year that were very frustrating, and there were a few features that were broken entirely. Initially, I had the impression that they didn't have any intention of improving their software. Now that I've been using lodgify for a year and a half there are many broken features that are now working. The coupon codes actually work on mobile now which is something we had contacted them about at least a dozen times. Customer service responds quickly though there are delays because they are in Spain. There can also be some communication issues. We are a long established company with a well recognized brand that has always taken bookings off of our website, for years before switching to lodgify. This is why the platforms functionality was even more important to us. We have over a dozen properties and do around half a million in revenue a year.

Lodgify isn't exactly honest when you are signing up. We were told that if we signed up for the yearly subscription of $1,100 that we would be locked into that price for life. Well, just two years later and they raised the price $472.00 and told us that they would not be honoring their promised of their lifetime locked in price. They said that their website had been much improved since we signed up and used that as the reason for their price hike. Honestly though, nothing has changed on their website aside from a few broken features actually being fixed. They also charge $1,200 a year to integrate to stripe, so just to use lodgify you are looking at use shy of 3 grand if you have less than 15 properties. That on top of the 2.9% processing fees you are already paying with stripe. Our biggest disappointment with Lodgify came about a month ago when they decided to publish a blog that they sent to all of their email subscribers. In their blog they used our business and claimed our success was due to building a website with lodgify---a tall claim considering we only use their reservation system and we were a nationally recognized brand long before we ever adopted their software. In the blog they linked to our website, used our copyrighted photos without permission, and encouraged others to copy our very unique business model. In conclusion: Not a lot of integrity with lodgify in our experience. We like the reservation system but there is still room for improvement.

After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it) It provides nearly everything we need to run our apartment house in the digital world. After some time in customizing it to our needs, it works fine for our apartment house. Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons) It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year) Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website) If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software) The credit card payment process via Stripe or Paypal are expensive but are working without any issue.

There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market. Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues) We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time. It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables. Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?) We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem. So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself. After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.

Intensely frustrating.

It delivers the basics necessary to take reservations, communicate with guests and receive payments--when it's working property.

I hardly know where to begin, but what brought me to the point of writing this review is a week of frustrated emails from would-be guests complaining that they cannot complete a reservation through our website. In a handful of cases, they've contacted us through a booking request, and we have no way of replying or even extracting their contact info because the back end is broken in some seemingly fatal way, so as far as they know, we're dead. We've submitted no fewer than a dozen requests for help over the last week, and although the help staff are responsive, they're ineffective, and the solutions they recommend rarely actually resolve any of the problems we report. In the three years we've used them, there has been modest improvement in the UI and general performance, but at least once a year, we experience a meltdown like the one that brought me to write this review. We've finally decided to give up, and we wouldn't think of recommending them to others. I find it particularly galling that their ads are constantly showing up in my social feeds while the product itself is so seriously flawed.

The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.

The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.

Customer service was helpful at the outset and made a lot of promises about functionality, so I purchased a two year contract. 10 months in my VRBO integration still wasn't set up and the booking function proved to be clunky and difficult for my customers. I was assured that I could take payment via check to avoid credit card fees of $4000/week rentals, but my customers got multiple reminders and ended up paying online in some cases costing me hundreds of dollars. When I requested cancellation after 10 months I was told the refund period was only 30 days and I am out $800. To add insult to injury, they did not shut down my account when requested and one of my guests was automatically charged via credit card, which I had to pay $88 to refund. Predatory and unresponsive company - avoid at all costs, especially for management of just a few properties.

Calendar management and centralized messaging

High Cost, poor customer service with implementation and really poor customer service when exiting the platform. Confusing calendar booking for guests, and I received NO direct bookings through the website for a property that is booked 200 nights a year.

People are great, good price point, but poor software integration continues to prove costly, and with no motivation from the big players to fix four years on.

Interaction with staff and instant calendar overview we use daily.

Poor integration between VRBO/Bookabach and other related brands has meant lost business, incorrectly stated property details etc. all resulting in a loss of trust and business immediately after. 1 in 4 VRBO bookings since VRBO and Lodgify were integrated. Inbox has never passed on VRBO or Booking.com message since inception. Have tried working this through with Lodgify and agencies but for no result other than "provide (the other partie) with feedback."

I'd really love it, even without the mobile app if they fixed the default search to allow you to set a minimum and if the website did not crash so often.

User friendly. It looks great and, when it's working, the site is intuitive and easy for new site visitors to figure out. Searching the calendar is simple so guests can see overall availability. Having a full photo gallery is great- you are not limited with images.

You can not add custom pages beyond the template that is already there. We connect it to our already existing website so we can lead people to our page that sells gift certificates etc and to our faqs. The website crashes frequently. So far we have been using the website for 8 weeks and in that time we have experienced 4 major crashes (2 on weekends when there is no tech support) that have lasted all day and prevented anyone from being able to book or see our site listings. I'd estimate this has cost us lost revenue from bookings. No small number as our website does. We have reached out to lodgify each time and though nice, they never seem to know what the problem could be and when it works again they just say "well it's working now!"...until the next system fail. If you have a two night minimum there is no way to make the search default to two nights- it defaults to one night and if someone clicks search it just looks like you have absolutely no availability. for example if they put in July 6th as the check in date then July 7th is automatically entered as the checkout date (even if you have a two night minimum. There is no way to let the people know they have to enter in two dates on the mobile version (where most of our users come from) so many of our users just give up and think we are completely booked all the time. The only place to write that we require two nights is in the site descriptions and we have to go through a paragraph explaining that guests must search for two nights in order to see availability. This might not sound like a big deal but if it automatically defaulted to two nights then we'd see a 20% increase in bookings as people would not give up before reading the site descriptions. People might want to only pay for one night, but they would book for two if they realized there was a two night minimum. They also lied to us when we signed up in order to get our payment and assured us that there would be a mobile app within a week of when we signed up. We let the sales agent know this was very important to us and she guaranteed it. When I contacted someone a month later asking about the status of their mobile app the person I spoke to said he had no knowledge of any mobile app and there were no plans for one and tried to tell me I had misunderstood (nope- had it in writing over an email).