--- title: "Mews Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mews. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mews is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) / Mews Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/mews-commander-profile/alternatives/) # Mews User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 59 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 48 reviews (81%) - 4 stars: 5 reviews (8%) - 3 stars: 2 reviews (3%) - 2 stars: 2 reviews (3%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. - The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. - Features like online check-in/out, automated payments, and real-time updates across departments save us time and reduce human error. ### Most mentioned cons - Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. - After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. - That explains why the online praise sounds so disconnected from the real-world experience. ## Mews customer reviews Showing reviews 1-25 of 59 (page 1). ### Mews - My Favorite PMS! - Overall rating: 5/5 - Reviewer: Jeff Z. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with mews is very good especially with the Mews Community features and collaboration offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The mews marketplace is a comprehensive list of apps which integrate with mews and are very easy to setup. #### Cons Not much I dislike about mews. Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. #### Reasons for choosing Mews Mews had better features that the others plus better integration options with other vendors. #### Reasons for switching to Mews Infor made it very difficult to integrate with other apps. Plus they nickel and dimed a monthly subscription fee for every interface. In the end, it wasn't worth it. --- ### A flexible and modern PMS with strong integration capabilities - Overall rating: 5/5 - Reviewer: Louis S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Mews has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. #### Cons Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. #### Reasons for choosing Mews We chose Mews over alternative products because of its open API, strong integration capabilities, and continuous product evolution. Mews offers a modern, a SaaS platform that allows us to automate and centralize our operations, connect easily with third-party systems, and adapt quickly to new business needs. The extensive online documentation, active support community, and regular feature updates also gave us confidence that Mews would remain a future-proof solution for our growing organization. --- ### ★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance - Overall rating: 1/5 - Reviewer: Jeremy J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered If you’re considering MEWS PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The [sensitive content hidden] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros What we liked most about MEWS was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. #### Cons Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” #### Reasons for switching to Mews Current provided has become slow with features and adapting modern technology --- ### The PMS system for the future! - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities. Can’t wait for agentic AI! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mews is a modern, cloud-based pms with an intuitive interface. It’s easy for staff to learn and use, which reduces training time and improves operational efficiency. It has strong integrations and automations available through the MEWS marketplace. That connects easily with many third-party systems (revenue management, POS, channel managers, etc.) #### Cons Reporting and customization. The built-in reports and customization options are somewhat limited, requiring external tools or manual work to get deeper operational or financial insights. #### Reasons for choosing Mews Performance, technology and cost and ease of use #### Reasons for switching to Mews Cloud switch, increased flexibility and cost --- ### A modern PMS that offers great value and smooth daily operations - Overall rating: 5/5 - Reviewer: Mark Alexander Joel I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Mews has been a reliable and modern solution that helps us manage hotel operations more efficiently. It’s a future-ready platform we would recommend to other hotels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mews provides strong value for money with an easy-to-use platform that supports hotel management, housekeeping, restaurant reservations, and event management in one system. The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates. Customer support is responsive and professional. #### Cons Some advanced features take time to fully learn during setup, but this is mainly due to the system’s flexibility. #### Reasons for switching to Mews Wanted to free time from the staff and leadership and by doing this increase RevPar and guest satisfaction. --- ### PMS of 21st Century - Overall rating: 5/5 - Reviewer: Erik M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fool proof PMS system with lots of flexibility and easy to learn and start using. We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk. #### Cons Not too much needs improving as there are more than plenty of features available. Maybe the only thing is to look at possibility of pre-registration on Mews Kiosk when the room is not ready yet. #### Reasons for choosing Mews Mainly the pricing and the ease of use for our team. #### Reasons for switching to Mews Selection of extra Features and integrations between our other products. --- ### Mews, a modern and intuitive PMS - Overall rating: 5/5 - Reviewer: Craig N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Intuitive interface, web based, feature rich #### Cons Lack of finance system integration, subscription payment should not be set aside revenue collected. #### Reasons for choosing Mews Recommendation, price, API capability, interface #### Reasons for switching to Mews Previous system was not fit for purpose. --- ### A game changer - Overall rating: 5/5 - Reviewer: Jesper S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open. #### Cons Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it. #### Reasons for choosing Mews Mews seemed like the best choice at the moment, and I still belive that is the case #### Reasons for switching to Mews We needed a system that that was possible to integrate with other systems, a system that had a well working customer support and that was operationally safe, something that did not break down every week and needed a restart on our server in the basement, all that we got, and plenty more. --- ### A Modern PMS Built for Forward Thinking Hospitality - Overall rating: 5/5 - Reviewer: Luca M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Mews has been a very positive experience. It supports efficient operations while enabling a more seamless guest journey. The system feels built for the future of hospitality, not the past, and continues to evolve based on real user feedback. It is especially well suited for boutique, lifestyle, and luxury properties that value flexibility and innovation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Modern, cloud based system with regular improvements Strong automation that reduces manual work Clean and intuitive user interface Excellent integrations and open ecosystem Forward thinking approach to hospitality operations Passport scan directly in the online check in. Customer support with the new live chat is great. #### Cons Some advanced workflows still require manual steps Service Charge issue in some countries sone guests journey steps could have improvement to make it easier for the guests to use it. --- ### Reliable, modern and close to the customer - Overall rating: 5/5 - Reviewer: Sonja W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The system is intuitive, reliable, and modern. What truly stands out is the open communication with the Mews team and their genuine willingness to incorporate user feedback into product development. We feel well supported and truly enjoy working with the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been working with Mews for some time now and are absolutely delighted - not only with the system itself, but above all with the company's philosophy. Mews does not develop its products “bypassing the market”, but together with the users. Feedback is taken seriously, passed on and often even incorporated directly into product development. This gives us as customers the feeling that we are really being heard. The system itself is intuitive, modern and well thought-out - it's fun to work with and makes our day-to-day work much easier in many areas. #### Cons A small wish that is currently still with us: Additional payment methods such as PayPal would make the offering even better from our point of view. As far as we know, however, this is already on the roadmap - and that's exactly what we appreciate: that Mews continues to develop, together with its customers. A great tool - and a great team behind it! --- ### Extrem empfehlenswertes PMS - Overall rating: 5/5 - Reviewer: Stefan L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Kurz gesagt: Mews ist ein System, das mitdenkt, sich weiterentwickelt und unsere tägliche Arbeit im Hotelbetrieb spürbar verbessert. Wir können es uneingeschränkt empfehlen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Als Hoteldirektor des HOLI City Apart Hotels in Berlin bin ich absolut begeistert von Mews – ein modernes und durchdachtes PMS/POS-System, das uns in vielen Bereichen entlastet und gleichzeitig die Servicequalität für unsere Gäste auf ein neues Level hebt. Die Benutzeroberfläche ist übersichtlich gestaltet, intuitiv zu bedienen und bietet zahlreiche Individualisierungsmöglichkeiten – besonders im Bereich Reporting, was für unsere tägliche Arbeit unverzichtbar ist. Was uns besonders überzeugt hat, ist die enorme Anzahl an verfügbaren Integrationen. Sie ermöglichen es uns, unsere bestehenden Systeme nahtlos mit Mews zu verbinden und dadurch viele Prozesse zu automatisieren. Gerade im Zahlungsbereich spart Mews Payments täglich wertvolle Zeit: Die automatische Verarbeitung virtueller Kreditkarten reduziert Fehlerquellen und entlastet unser Team. Auch die Integration des POS verlief absolut reibungslos – der Wechsel vom vorherigen Anbieter war unkompliziert und das System läuft seitdem stabil und zuverlässig. Ein großes Lob gilt auch dem Mews-Team selbst: Von der Einrichtung über Schulungen bis hin zur laufenden Unterstützung fühlten wir uns jederzeit professionell begleitet. Die Entwickler scheinen voller Ideen zu stecken, denn regelmäßig erscheinen neue, praxisnahe Features, die den Alltag noch effizienter machen. Besonders der Online-Check-in und Upselling haben nicht nur unsere Gästebewertungen verbessert, sondern auch den Umsatz gesteigert. #### Cons Natürlich gibt es noch kleinere Punkte, die wir uns für die Zukunft wünschen – wie etwa die automatische Reduzierung der Rechnungsbeträge bei No-Shows oder die automatische Rückmeldung an OTAs. Aber wir sind zuversichtlich, dass auch diese Themen bald umgesetzt werden. Mews entwickelt sich kontinuierlich weiter, hört auf das Feedback der Nutzer und bringt echte Innovation ins Hotelmanagement. #### Reasons for choosing Mews User friendly, Web-based, Integrations, Remote Work #### Reasons for switching to Mews HS/3 got Acquired from MEWS so it was necessary sooner or later --- ### Best PMS ever! Happy to have joined the Revolution! - Overall rating: 5/5 - Reviewer: Marius I. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We got faster check-in time, it reduced the overall work in the reception. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream. #### Cons Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general. --- ### Great easy to use and accessible from anywhere! - Overall rating: 5/5 - Reviewer: Hassan M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system. --- ### Perfect PMS system for innovative hotelier - Overall rating: 5/5 - Reviewer: Ingmar S. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We use Mews for one year now and are more than happy with this innovative and flexible cloud solution. In our 30-bedroom castle hotel we like to give all our guests the most personalized welcome and Mews can support this. Because Mews is easily to use on a tablet we can do the administration in every corner of the historic building (although when the WiFi works ;-)). Business people can check-in online or a quick check-in with our guest service members. Those who likes to take the time for a check-in, we first serve a good glass of wine in front of one of the open fire places. The support of FH System (Mews partner in Benelux) is perfect. The people working there are true hoteliers and are qualified to advise us in our daily operations. We can strongly recommend Mews and FH System (for those hotels that are based in the Benelux) for hoteliers that are looking for an affordable, user friendly and modern PMS solution. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you Ingmar! It's wonderful to work with you and we hope that it may long continue. Thank you for all of the faith you have show in us from the very beginning and for your lovely review. Replied June 2016 --- ### Great Software. Intuitive, great back office and tech support. - Overall rating: 5/5 - Reviewer: Daniel E. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered No Complaints. All really good so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Super support from the tech team during implementation and regular questions -Very complete program with all the essentials for a PMS - Integrated online payment module - Integrated Reservation engine - Staff always ready to find ways to help integrate our apartment rental business #### Cons Nothing to complain really. Its a system which was manly created for hotels so its still missing some elements which are necessary for an apartment rental chain like ourselves. However, I look forward to helping them develop their software to fullfill all the needs of an apartment rental business. --- ### Didn't Work Us - Overall rating: 5/5 - Reviewer: Javier V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tried switching to a more robust PMS, but it's really not made for our business. It looks like a great platform, but just not for our use #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Very robust, but it didn't really work for us. All reporting is great. Connection to different channels is easy. #### Cons Maybe that it didn't have the ability to view the tape chart for more than 14 day is what I disliked the most. --- ### Easy platform to navigate - Overall rating: 4/5 - Reviewer: Christopher V. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered PMS, CRM, and full online integration online distribution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy platform to navigate, and doing the set up was fast and great support provided. Pricewise, Mews offer a good deal and deliver a full online integrated platform that meet our needs. #### Cons Some of the default settings needs to be possible to alter for the user so it can be more customized. You should be able to bring in your own credit card agreement instead of being forced to adopt the merchant agreement Mews is offering. --- ### Awesome - Overall rating: 5/5 - Reviewer: nina b. - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great implementation from Sean, really dedicated to getting you up and running! Helps have a more automated system and very easy to use. #### Cons Some of the Mews University modules are repeated which seems like a waste of time, would be good to choose to not give staff modules which are not relevant to them. Perfect for hotels, could do with a little customisation for hostels. --- ### A complete new idea of a PMS - Overall rating: 5/5 - Reviewer: Wiebe d. - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly, Made for the users! slick design And the possibilities online, like Stripe payments, online Check-in and the booking engine. #### Cons Relatively new, with quite some fine-tuning to do. But these updates happen weekly, where the wish list is a very nice feature. --- ### Customer experience through technological advance!!!! - Overall rating: 4/5 - Reviewer: Vicky B. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Pros: 1)Save money using online tools (online check -in/out, online payments etc 2)sell more using integrations with channel managers and revenue managers 3)Guest satisfaction with Navigator application as a mobile concierge 4)Great support 24/7 Cons: The only thing i can say is that a cloud web based system is a new world in which we have to adjust. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Automatisierung für mehr Zeit im direkten Gästekontakt - Overall rating: 5/5 - Reviewer: Heike K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Alles in allem sind wir total zufrieden mit Mews und sind froh, hierhin gewechselt zu haben. Der Wechsel war nicht erzwungen sondern von uns gewünscht. Die gestellten Erwartungen, was wir verändern wollten, wurden voll erfüllt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Mews erleichtert uns die Arbeit an der Rezeption enorm. Die automatisierten Prozesse, insbesondere der Zahlungsabwicklung, erleichtern uns den Arbeitsablauf. Die Integration des Kiosks ist ebenfalls für uns klasse, da wir nicht auf Drittanbieter zurückgreifen müssen. Durch Mews sparen wir eine Menge Papier. Listen sind digital, sowohl für den Frühstücksservice als auch für das Housekeeping. Die gesamte Automatisierung (inkl Guest journey) gibt uns mehr Zeit für den Gast vor Ort. #### Cons Der Support war anfangs sehr spät, das hat sich aber deutlich gebessert. Manche Anwendungsfälle sind noch nicht komplett durchdacht und können noch verbessert werden (Beispiel Splitrechnung). #### Reasons for choosing Mews Mews war einfach weiter, was die Automatisierung und die Zahlungsabwicklung betrifft. Es fühlte sich für uns direkt passend an. #### Reasons for switching to Mews wir wollten unbedingt eine flexiblere Software, cloudbasiert, die möglichst automatisiert arbeitet, eine Guest Journey anbietet und Ratenvielfalt darstellen kann. --- ### Mews: Powerful and User-Friendly - Overall rating: 5/5 - Reviewer: Sami A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent. Our onboarding was very well organised, with lots of support. The Mews PMS is very cutting-edge, with new features constantly being added, and AI that works! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support. #### Cons Very little. There was a dip in the Support's response times, but this has been rectified, and the AI digital assistant is a big help. --- ### Simply the best - Overall rating: 5/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great people at MEWS, very good support, positive future thinking vibe. Safes so much time in the daily operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use Hotel PMS. Great Design, helpful selflearning "university". Good value for money, fully integrated payment solution. #### Cons Report section / Dashboard could be improved. We would like to have more CMS features in the guest profiles. --- ### Mews – A Game Changer for Daily Efficiency - Overall rating: 5/5 - Reviewer: Anne M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The system has brought greater efficiency and structure to our daily hotel operations. It’s modern, cloud-based, and designed with the needs of both staff and guests in mind. We’ve seen improvements in everything from check-in processes to reporting and task management. While there were a few adjustments needed at the beginning, Mews has proven to be a reliable and forward-thinking PMS that continues to support our goals for innovation and guest satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best part about Mews is its automation and ease of use. Features like online check-in/out, automated payments, and real-time updates across departments save us time and reduce human error. The interface is modern and intuitive, which makes training staff much easier. Also, the flexibility to access the system from anywhere is a big plus. #### Cons The least part is it's business intelligence reporting. But when you first get the hang of it and get to know it. Then is works. But knowing it will have some extra focus the future. Then we can live with it. --- ### Handly information, easy to track modifications and professional layout - Overall rating: 5/5 - Reviewer: Emilia V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From different property management systems I have varely struggle with Mews system because of the layout of information from, guests, reservation and payment details can be found in different ways that you don´t need to follow specific steps to find regular information. This for example can be seen in the searching bar that filters from all reservations received with only one reference number or name. Specially the Action log shows you the latest modifications in every sectiondone by name and date. It is useful to keep on track procedures with guest that can take months to find out what happened when there is a miscommunication. #### Cons It is valuable all information that can be found in few steps and the way it looks it is quite modern and professional, but at the same time I remember that for my learning process and getting to know it the layout, visualizing the reports the was so much information that it is not highlighted so may way of learning was remembering the steps to get there and not remember how it looks since most of the information is found in black, grey and white. Of course you cannot make a rainbow out of it but some information like prices and important notes can be highlited in a different way. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/?page=2) --- Mews Reviews, Pros and Cons - 2026 Software Advice