Hotello Software

Pros

It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

Cons

Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround.
Still a server based PMS that will forever be catching up to native cloud solutions.

Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome.

If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Pros

Easy to use

I work h Hotello since 3 years. It's easy to work The interface is easy to understand. The customer support is always avalaible.

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Pros

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons

The learning curve can be difficult.
It's different reports can be customized but there is no easy way to do so by ourselves.

Advice to Others

It would be great to have resources to help us customize the reports.

Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

User Friendly for employees

Cons

No as complete as a program from a branch (hotel).

It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

We have been using Hotello since 2009 and have had a great experience with it. It is fairly easy to use and learn and the customer support from Mingus Software is one of the best we have ever seen. Efficient, friendly and quick, we really love our experience whenever we hit any hiccups.

One small point, it would be nice to have some information on how to customize the different reports. Otherwise, we are very happy!

Pros

It integrates pretty much everything needed to run a hotel smoothly.

Cons

It's hard to figure out the code to edit and customize the reports.

I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

hi...we have a very good services...it's easy of use . we are satisfied with the quality of the support

We uses hotello since 2009 and, each year, we are happy to see that they continue to improve it, based on the user's comments.

Pros

User friendly

Cons

come in packages...

I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

Pros

The use of Reservit to reduce the number of rooms available as they are selected.

Cons

lots of clicks and very small printing

I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Pros

Friendly software

Cons

so far I do not have

Advice to Others

Get yours

I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Pros

It's easy to use. We can do a lot with it.

Cons

There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Advice to Others

It would be great if there was a way to adapt Hotello for a spa and a marina.