Hotello software


60 reviews(4.5/5)
60 reviews(4.5/5)

Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and daily management routines and operations. It can either be deployed on-premise or hosted in the cloud.

Hotello's front office features include reservations management and an availability chart to identify vacancies in real-time. Hotello also includes an integrated agenda with calendar notes and events and a built-in email system that allows for communication between employees. The accounting features help users to manage transactions and taxes and create standard or customized reports from multiple graphical and numerical configurations.

Hotello supports integration with various third-party channel manager, booking and CRM systems which include ReservIT, Availpro, Expedia, Venere, Guest Folio, Covalent and more. Services are offered on a monthly subscription basis. Perpetual license for a one-time fee is also offered. Support is offered via phone and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

60 Reviews of Hotello

Showing 1 - 20 of 60

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  • Hans from Hotel Ambrose

    July 2018

    A great option for a more traditional PMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

    Cons

    Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround.
    Still a server based PMS that will forever be catching up to native cloud solutions.

    Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cristina Marcano from ILC Academy

    Number of employees: 11-50 employees

    May 2018

    Fully compatible with your system installed in your hotel and is in the cloud.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

    Pros

    It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome.

    If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

    Cons

    Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from Champlain College

    Number of employees: 51-200 employees

    March 2017

    Great software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

    Review Source: Capterra
  • Sarah from Hotel St Paul

    Number of employees: 11-50 employees

    March 2017

    Great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

    Review Source: Capterra
  • Angela from Manoir D`Youville

    March 2017

    Sales Director

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

    Review Source: Capterra
  • Gloria from Z Plaza Hotel

    March 2017

    A Great Software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

    Review Source: Capterra
  • Djenabou from GGF Productions inc

    Number of employees: 2-10 employees

    March 2017

    A very Good tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

    Pros

    Easy to use

    Review Source: Capterra
  • Valerie from otel & Cie

    March 2017

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I work h Hotello since 3 years. It's easy to work The interface is easy to understand. The customer support is always avalaible.

    Review Source: Capterra
  • Emilie from Auberge des Battures

    Number of employees: 11-50 employees

    February 2017

    The customer service alone makes this a wonderful product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

    Pros

    The customer service! Prompt, efficient, and friendly, it is by far one of the best!

    Cons

    The learning curve can be difficult.
    It's different reports can be customized but there is no easy way to do so by ourselves.

    Review Source: Capterra

    Response: Mingus Software, Mingus Software

    March 2017

    Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!

  • Evelyne from Hotel Le Floral

    Number of employees: 11-50 employees

    February 2017

    Great support Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

    Pros

    User Friendly for employees

    Cons

    No as complete as a program from a branch (hotel).

    Review Source: Capterra
  • Shah Sakirul from Hotel Quartier des Spectacles

    February 2017

    Overall performance is good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

    Review Source: Capterra

    Response: Mingus Software, Mingus Software

    March 2017

    Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. When you do have issues with credit cards or anything else, please do not hesitate to contact the support. Thank you again

  • Mario from GGF Productions inc

    February 2017

    Les Chalets du Parc

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

    Review Source: Capterra
  • Sylvie from Hotel Maison de la Madone

    February 2017

    So much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

    Review Source: Capterra
  • Emilie from Auberge des Battures

    Number of employees: 11-50 employees

    February 2017

    Customer support alone makes this a wonderful product to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Hotello since 2009 and have had a great experience with it. It is fairly easy to use and learn and the customer support from Mingus Software is one of the best we have ever seen. Efficient, friendly and quick, we really love our experience whenever we hit any hiccups. One small point, it would be nice to have some information on how to customize the different reports. Otherwise, we are very happy!

    Pros

    It integrates pretty much everything needed to run a hotel smoothly.

    Cons

    It's hard to figure out the code to edit and customize the reports.

    Review Source: Capterra

    Response: Mingus Software, Mingus Software

    March 2017

    Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!

  • Marie from La Cache du Domaine

    February 2017

    Hotello service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

    Review Source: Capterra
  • julie from auberge la camarine

    February 2017

    excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    hi...we have a very good services...it's easy of use . we are satisfied with the quality of the support

    Review Source: Capterra
  • Marianne from Hotel St-Sauveur

    February 2017

    Excellent...Always

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We uses hotello since 2009 and, each year, we are happy to see that they continue to improve it, based on the user's comments.

    Pros

    User friendly

    Cons

    come in packages...

    Review Source: Capterra
  • Lucille from Auberge le Relais des Hautes Gorges

    Number of employees: 2-10 employees

    February 2017

    New participant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

    Pros

    The use of Reservit to reduce the number of rooms available as they are selected.

    Cons

    lots of clicks and very small printing

    Review Source: Capterra

    Response: Mingus Software, Mingus Software

    March 2017

    Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. We understand that it can be hard to learn at the begining. Our advise is to follow as much as you can the online training. Also on our web page you will find the customer center that provides you with a few videos that will help you understand some manipulation.

  • Josée from Platinum Gestion Immobiliere

    Number of employees: 2-10 employees

    February 2017

    Leadership

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

    Pros

    Friendly software

    Cons

    so far I do not have

    Review Source: Capterra
  • Marissa from Auberge Handfield

    Number of employees: 51-200 employees

    February 2017

    Really nice to work with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

    Pros

    It's easy to use. We can do a lot with it.

    Cons

    There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

    Review Source: Capterra
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