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Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Hotello
Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and daily management routines and operations. It can either be deployed on-premise or hosted in the cloud.
Hotello's front office features include reservations management and an availability chart to identify vacancies in real-time. Hotello also includes an integrated agenda with calendar notes and events and a built-in email system that allows for communication between employees. The accounting features help users to manage transactions and taxes and create standard or customized reports from multiple graphical and numerical configu...
61 Reviews of Hotello
Average User Ratings
Overall
4.51 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Hans from Hotel Ambrose
Verified Reviewer
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
July 2018
A great option for a more traditional PMS
Pros
It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.
Cons
Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround. Still a server based PMS that will forever be catching up to native cloud solutions. Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.
February 2017
Emilie from Auberge des Battures
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
The customer service alone makes this a wonderful product!
Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.
Pros
The customer service! Prompt, efficient, and friendly, it is by far one of the best!
Cons
The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.
Response from Mingus Software
Replied March 2017
Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!
March 2017
Djenabou from GGF Productions inc
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
March 2017
A very Good tool
It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.
Pros
Easy to use
February 2017
Frédérick from Hôtel Plaza Valleyfield
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
February 2017
Good for Hôtels with not a lot of meeting space
It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms.
Pros
The overall room management platform
Cons
The banquet Platform prevents me from effectively managing all my congress floor.
Response from Mingus Software
Replied March 2017
Thank you for taking the time to give us your feedback! We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers. Thank you again for your review!
August 2016
Guillaume from Hotel St. Paul
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2016
Easy to use and evolutive software for Hotelier
As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.
Pros
Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.
Cons
The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.
