Hotello Software

Find out more:

PriceDemo

1

Recommendations

FrontRunners 2017

Find out more:

PriceDemo

About Hotello

Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Our service-oriented PMS creates an adequate technology hub so that different types of properties can offer an exceptional experience...

Hotello Pricing

Start from 6,75$ per room

Starting price: 

$85.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 4

Dashboard - Simplified analysis of your hotel operations

Hotello User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 77 reviews

User Profile

Cristina Marcano

Verified reviewer

Company size: 11-50 employees

Time used: Free Trial

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Fully compatible with your system installed in your hotel and is in the cloud.

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome. If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Daniel

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Excellent system and service

Overall we have enjoyed working with Hotello and the people at Mingus. The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own.

Pros

The software is intuitive and easy to learn and use. It has all the features that we require and strong reporting capability. Managing rates is made easier by the accessibility and presentation of data. We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs.

Cons

One area of improvement would be having an in house booking engine that would create a more seamless integration with Hotello. The current system works very well but is not as user friendly as Hotello. Overall it is not a major area of concern.

Reasons for choosing Hotello

After spending quite a bit of time researching and talking to both companies we decided that Hotello offered the best combination of features and personalized service at a fair price. Pricing was not the deciding factor. The attention that the company shows its clients is really why we made the decision and are still very happy with it.

Reasons for switching to Hotello

The other system lacked many of the features and reports that Hotello has. It also require a lot more user input to manage rates and room assignments.

Response from Hotello

Good morning Daniel, Thank you so much for taking the time to share your experience with Hotello. We are so glad to work with you and your team! Rest assured that your comments will be shared with our team and will help us improving our solutions. Best,

Replied May 2021

Djenabou

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2017

A very Good tool

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Pros

Easy to use

Catherine

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Focused on customer management

The software is simple and the training can be done efficiently in a short time. Customer service is very efficient. The training capsules are very useful.

Pros

Day-to-day customer management. Tariff planning. housekeeping management

Cons

Some reports are less suited to my needs

Reasons for switching to Hotello

Cost and efficiency Plus the « cloud » option

Response from Hotello

Hi Catherine, Thank you for taking the time to share your experience with Hotello! We are happy to hear that you are satisfied with your overall experience. Regards,

Replied February 2022

Benoît

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Hotello Softwar usage

Hotello software is good, very good. I do like it and have been using it at different properties. Great customer service and fast.

Pros

The software is easy to use and friendly. Many different options in all areas.

Cons

Configuration of room rates. Some steps have to be repeated to configure rates with the room types.

Reasons for choosing Hotello

A company located in Montréal. French and English available. Great support.

Reasons for switching to Hotello

Support and customer service was very poor.

Response from Hotello

Hi Benoit, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work on a daily basis with you and your team at Hotel Sacacomie. All of your comments will be taking into consideration and will help us improving our PMS. Best regards,

Replied May 2021

Popular Hotello Comparisons