Hotello
About Hotello
Awards and Recognition
Hotello Pricing
Starting price:
$1.00 per year
Free trial:
Not Available
Free version:
Not Available

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Most Helpful Reviews for Hotello
1 - 5 of 86 Reviews
Emilie
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Good software for a hotel
The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs.
CONSCustomer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback.
Vendor Response
Hi Emilie, Thank you for taking the time to share your experience with Hotello! We are happy to read that you are satisfied with our software. Also, rest assured that your comments on our customer service have been taking into account. Best,
Replied March 2021
Frédérick
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2017
Good for Hôtels with not a lot of meeting space
It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms.
PROSThe overall room management platform
CONSThe banquet Platform prevents me from effectively managing all my congress floor.
Vendor Response
Thank you for taking the time to give us your feedback! We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers. Thank you again for your review!
Replied March 2017
Jamil
Used free trial
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
3
Reviewed July 2015
Exceptionally user friendly, but could be better in allowing much more folio edits.
Pros: Nice interface design Folio management is practical and easy to get to.. Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye
Guillaume
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Easy to use and evolutive software for Hotelier
As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.
PROSYield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.
CONSThe software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.
Frédérick
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Good product for small to medium hotel
This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product.
CONSThe banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier.
Vendor Response
Dear Frederick, Thank you for taking the time to share your experience with Hotello, it's a pleasure to work with Hotel Plaza Valleyfield's team! Also, rest assured that your comments have been taken into consideration. Regards,
Replied February 2021