Hotello Software
FrontRunners
About Hotello
Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests.
Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends.
Our service-oriented PMS creates an adequate technology hub so that different types of properties can offer an exceptional experience...
Hotello Pricing
Start from 6,75$ per room
Starting price:
$85.00 per month
Free trial:
Not Available
Free version:
Not Available
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Dashboard - Simplified analysis of your hotel operations
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Hotello User Reviews
OVERALL RATING
Showing 1 - 5 of 77 reviews
Cristina Marcano
Verified reviewer
Company size: 11-50 employees
Time used: Free Trial
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Fully compatible with your system installed in your hotel and is in the cloud.
It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.
Pros
It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome. If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.
Cons
Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.
Daniel
Company size: 51-200 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Excellent system and service
Overall we have enjoyed working with Hotello and the people at Mingus. The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own.
Pros
The software is intuitive and easy to learn and use. It has all the features that we require and strong reporting capability. Managing rates is made easier by the accessibility and presentation of data. We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs.
Cons
One area of improvement would be having an in house booking engine that would create a more seamless integration with Hotello. The current system works very well but is not as user friendly as Hotello. Overall it is not a major area of concern.
Reasons for choosing Hotello
After spending quite a bit of time researching and talking to both companies we decided that Hotello offered the best combination of features and personalized service at a fair price. Pricing was not the deciding factor. The attention that the company shows its clients is really why we made the decision and are still very happy with it.
Reasons for switching to Hotello
The other system lacked many of the features and reports that Hotello has. It also require a lot more user input to manage rates and room assignments.
Response from Hotello
Good morning Daniel, Thank you so much for taking the time to share your experience with Hotello. We are so glad to work with you and your team! Rest assured that your comments will be shared with our team and will help us improving our solutions. Best,
Replied May 2021
Djenabou
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
March 2017
A very Good tool
It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.
Pros
Easy to use
Catherine
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Focused on customer management
The software is simple and the training can be done efficiently in a short time. Customer service is very efficient. The training capsules are very useful.
Pros
Day-to-day customer management. Tariff planning. housekeeping management
Cons
Some reports are less suited to my needs
Reasons for switching to Hotello
Cost and efficiency Plus the « cloud » option
Response from Hotello
Hi Catherine, Thank you for taking the time to share your experience with Hotello! We are happy to hear that you are satisfied with your overall experience. Regards,
Replied February 2022
Benoît
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Hotello Softwar usage
Hotello software is good, very good. I do like it and have been using it at different properties. Great customer service and fast.
Pros
The software is easy to use and friendly. Many different options in all areas.
Cons
Configuration of room rates. Some steps have to be repeated to configure rates with the room types.
Reasons for choosing Hotello
A company located in Montréal. French and English available. Great support.
Reasons for switching to Hotello
Support and customer service was very poor.
Response from Hotello
Hi Benoit, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work on a daily basis with you and your team at Hotel Sacacomie. All of your comments will be taking into consideration and will help us improving our PMS. Best regards,
Replied May 2021
