Hotello Software

4.48 / 5 (69)

Our advisors have recommended this product 1 time in the last 30 days

About Hotello

Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and daily management routines and operations. It can either be deployed on-premise or hosted in the cloud.

Hotello's front office features include reservations management and an availability chart to identify vacancies in real-time. Hotello also includes an integrated agenda with calendar notes and events and a built-in email system that allows for communication between employees. The accounting features help users to manage transactions and taxes and create standard or customized reports from multiple graphical and numerical configu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

69 Reviews of Hotello

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(25)

25

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 69 results

May 2018

Cristina Marcano from ILC Academy

Verified Reviewer

Company Size: 11-50 employees

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Fully compatible with your system installed in your hotel and is in the cloud.

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome. If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

February 2021

Aurélien from Hotel Universel Montreal

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

February 2021

Good Software

Pros

The process to learn how use the product is easy. Quick learning. The front desk proceed to Check-in / Check-out more quickly. This aspect satisfy the guests. Night audition,end of shift, groups module more easy.

Cons

Reports to improve ( too long to load) Groups module not really suitable for hotel use. (when the group is in House, if we want to modify prices or rate type, we have to change it manually in each room.) First time i see that on PMS Software !!! Impossible to incremente a pre authorization when a guest extend his stay. We have to proceed to a new transaction. Not practical

Reasons for Switching to Hotello

PMS too old and not suitable for a hotel in 2020.

Response from Mingus Software

Replied February 2021

Hi Aurelien, Thank you for sharing your experience! Glad to read that you are satisfied with our software's ease of use and our customer service.Rest assure that your feedback regarding reports has been transferred to our Product team. Best,

March 2017

Djenabou from GGF Productions inc

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2017

A very Good tool

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Pros

Easy to use

February 2021

Ivana from Estrimont Suites & SPA

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Expérience Hotello

Je l’utilise déjà depuis 7 ans et je suis vraiment satisfaite des fonctionnalités. Je m’occupe beaucoup de la configuration des tarifs et forfaits et de ce côté-là aussi je trouve que c’est assez simple de comprendre la façon de faire. L’équipe de support est facilement joignable et leurs réponses sont rapides. On ne reste pas sans réponses longtemps. Il y a toujours un suivi qui est fait avec un membre de l’équipe et de notre côté on apprécie vraiment le service qui nous est offert. L’équipe marketing est tout aussi efficace. Les soumissions arrivent rapidement et encore une fois nos questions sont répondues rapidement aussi. Je recommande sans hésiter de faire affaire avec cette belle équipe 

Pros

Pour ma part je trouve que le logiciel est simple d’utilisation et assez facile pour apprendre aux nouveaux employés de la réception.

Cons

Les points a améliorer ont les mentionne au fur et à mesure à l'équipe chez Hotello. Nos commentaires sont pris en considérations et laissé à l'équipe de développement :)

Reasons for Switching to Hotello

Changement d'entreprise.

Response from Mingus Software

Replied February 2021

Hello Ivana, Thank you so much for sharing your experience with us! We are delighted to work with you and your team at Estrimont Suites & SPA and also glad that you are very satisfied of our Hotello PMS and our services. Best regards,

February 2017

Emilie from Auberge des Battures

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

The customer service alone makes this a wonderful product!

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Pros

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons

The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.

Response from Mingus Software

Replied March 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!