The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs.

Customer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback.

It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms.

The overall room management platform

The banquet Platform prevents me from effectively managing all my congress floor.

Pros: Nice interface design Folio management is practical and easy to get to.. Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product.

The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier.

The software is simple and the training can be done efficiently in a short time. Customer service is very efficient. The training capsules are very useful.

Day-to-day customer management. Tariff planning. housekeeping management

Some reports are less suited to my needs

I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

It's easy to use. We can do a lot with it.

There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Superb

Easy to use, easy learning, will never let you down

Custom reports are not that easy to create

Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Any action you have in mind, just look for the icon and click on it: it is done!

one thing is a little tricky is if you have someone staying for 2 weeks and on day 03rd you have to change room: the rate changes a little tricky but nothing major

I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Friendly software

so far I do not have

Je l’utilise déjà depuis 7 ans et je suis vraiment satisfaite des fonctionnalités. Je m’occupe beaucoup de la configuration des tarifs et forfaits et de ce côté-là aussi je trouve que c’est assez simple de comprendre la façon de faire. L’équipe de support est facilement joignable et leurs réponses sont rapides. On ne reste pas sans réponses longtemps. Il y a toujours un suivi qui est fait avec un membre de l’équipe et de notre côté on apprécie vraiment le service qui nous est offert. L’équipe marketing est tout aussi efficace. Les soumissions arrivent rapidement et encore une fois nos questions sont répondues rapidement aussi. Je recommande sans hésiter de faire affaire avec cette belle équipe 

Pour ma part je trouve que le logiciel est simple d’utilisation et assez facile pour apprendre aux nouveaux employés de la réception.

Les points a améliorer ont les mentionne au fur et à mesure à l'équipe chez Hotello. Nos commentaires sont pris en considérations et laissé à l'équipe de développement :)

We use hotello and its works really well. We have some particular issue sometime and the staff always try to help us.

First time of my life with this systme, was working with IQware before and not so much changed, so pretty satisfied for the price.

2 ways

Lack of important reports

Hotello is a very easy systeme to use. When I started at the Capitole, I was stress about learning everything because I was at the box-office and I have a lot of systeme to work with. But hotello was not complicated. It is easy to use and everything is clear. I can do a reservation in less than 7 minutes if a client call me and already know exactly what he wants! That maka reservation so much better ! Before I didnt want to do package because I thought it was caomplicated, but not at all, now I love working with Hotello !

We have just start to used hotello. The system seems to be really userfriendly, easy to used... The team of support are really friendly and easy to work with. I would appreciate to be able to take my webminar whenever I wan and not on fix schedule, I think they are working on that, that's going to be a real good improuvement!

I have been using this software system for two years now and it is actually quite easy to use. It is easy to track customers, track their stays, create packages, take down notes or special needs that certain customers may have. The one thing that I have noticed about this program that is a con: sometimes, if you are revising a customer's folio, the dates of the stay can automatically change if you don't exit correctly.

I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

Cloud-bases property management system that brings smart tools for data acquisition and analysis. Great front-end and back-end, all user-friendly.

Not much negative to say about this software, maybe the graphics of the user interface deserve an update, but that's really a minor point.

It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

Very usefull ! There is some issues sometimes like it laggs or if you copy an event, it doesn't copy all the détails. But, it's a very good program.

hi...we have a very good services...it's easy of use . we are satisfied with the quality of the support

Never had problems with it, working pretty well, easy interface but could look a bit nicer.

it's my first times with hotello and i like work with it.

it's easy to use and very efficiencly