mycloud PMS software


14 reviews(4.0/5)
14 reviews(4.0/5)

mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds.

mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges.

The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website.

mcloud PMS features TripAdvisor integration, which allows users to solicit and monitor reviews through TripAdvisor. As guests check out from the hotel, they receive automated emails requesting their reviews on TripAdvisor’s website.

Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of mycloud PMS

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  • Soumik from Transtrade Marketing Pvt Ltd

    March 2018

    Overall it has been a satisfying experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Structuring the operations Eliminating manual errors Online access from multiple locations

    Pros

    The software is robust.
    It usually has more features than you can use.
    Almost everything I have wanted was already incorporated.
    Rate for the product is very reasonable.
    Sales and Training personnel are most accommodating and co-ordial.

    Cons

    Having too many features sometimes clutters up the interface.
    Customization is not too easy and is often not accomplished.
    Lack of of face to face interaction reduces the confidence level initially.
    Lack of face to face interaction also makes request for changes/customization a lot more difficult.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Prologic First, Prologic First

    March 2018

    Dear Mr.Soumik, Thank you for your comments, yes you are right we have lot of features and infact as a cloud platform we happen to have everything a enterprise needs. As this is a online solution, we really cannot have a face to face as the cost of subscription does not allow us to incur such costs, unlike other applications that charge in lakhs. I am not sure which aspect of customization you did not like but we have a quiet simple UI to manage parameters. I am happy to have you as a client and your feedback is welcome.

  • SOPHIA from The Corporate, Kolkata

    Number of employees: 11-50 employees

    March 2018

    VERY EASY TO LEARN

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    THE SOFTWARE TO A NEW USER IS SLIGHTLY COMPLICATING IF YOU GO INTO DETAILS OF THE SOFTWARE. BUT FOR BASIC DETAILS IT IS EASY TO CATCH UP WITH SOME PRACTISE. THE CUSTOMER SUPPORT IS AMAZING.

    Cons

    NO DISLIKES AS SUCH. YOU NEED TO PLAY WITH THE SOFTWARE TO KNOW HOW TO USE IT. MOREOVER THE CUSTOMER SUPPORT IS VERY PATIENT AND ALWAYS AVAILABLE ON CALL TO HELP SOLVE EVEN THE MINOR ISSUES.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Prologic First, Prologic First

    March 2018

    Hi Sophia, Thanks for the awesome review. We are glad to hear that you are satisfied with our software and support offered. Best Regards, mycloud Team.

  • Kannika from DusitBuncha Resort Koh Tao

    November 2017

    User friendly and great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used to use another software on site and got a problem with server. So I am looking for a cloud basis software. My Cloud Hospitality answers my all requirements. Moreover, support team really listens and fulfills all questions and requirements. Their software is user friendly. Thanks

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Prologic First, Prologic First

    November 2017

    Hello Kannika, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Thanks & Regards, Team mycloud

  • Jacqueline from Oman desert private camp

    Number of employees: 2-10 employees

    October 2017

    To much complicated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Only booking engine as of now

    Pros

    The service staff is helpful but nothing yet connected to channels etc
    I m still waiting for them to connect to use it properly

    Cons

    The complexity
    To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Prologic First, Prologic First

    October 2017

    Ms.Jacqueline, Thank you for your feedback, I understand you have had issues with Channel Manager. We take some time to enable channel manager ( timeline is always communicated before sign up) as it is a partner product and also channels take a while to enable xml and connect channel manager to extranets, unfortunately this is something we cannot push. As far as our PMS is concerned we make sure your property is live within hours. I did notice a low ease to use rating and am not sure which option you found complicated, any feedback you provide to our support desk will be considered. Yes we agree system has too many features and at sometimes small properties can find that bit daunting. We hope to make your experience better and am sure with your feedback and our regular updates we will change your opinion on ease of use.

  • Rattichai from The View Phuket

    February 2017

    General Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system very practical for our hotels, control of room inventory. we have satisfied with Mycloud hospitality system.

    Review Source: Capterra

    Response: Prologic First, Prologic First

    October 2017

    Thank you Rattichai. We appreciate your feedback and this support helps us to strive and perform better, build a more advanced platform.

  • Trish from Liberte Management Group OPI

    Number of employees: 11-50 employees

    February 2017

    Very Pleased with Mycloud!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability. The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

    Pros

    Ease of use, clean and simple.

    Cons

    could use more features like closed to arrival or departure and cut off days.

    Review Source: Capterra

    Response: Prologic First, Prologic First

    October 2017

    Thank you Trisha, we appreciate your support and we value your feedback.

  • Pavithra from Elephant Rock Resort, Nilgiris

    January 2017

    Good solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.

    Review Source: Capterra

    Response: Prologic First, Prologic First

    October 2017

    Thank you Pavithra We appreciate your comments and feedback.

  • clive from namakgale tourism info centre & tour operator

    Number of employees: 11-50 employees

    September 2016

    clive bila

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

    Pros

    marketing ,branding, website development.

    Cons

    to least namakgale tourism inf centre & tour operator

    Review Source: Capterra

    Response: Prologic First, Prologic First

    October 2017

    Thank you Clive

  • Nick from Monarch Hospitality Management

    April 2016

    The WORST property management system I've seen in my 20+ year carrer

    Ease-of-use
    Quality
    Support

    We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

    Review Source: Capterra

    Response: Prologic First, Prologic First

    June 2016

    Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

  • Moses from XVA Art Hotel

    February 2015

    Try it to know it

    Ease-of-use
    Quality
    Support

    Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG. With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount. Try it to know it.

    Review Source: Capterra

    Response: Prologic First, Prologic First

    October 2017

    Thank you Moses We are really happy to have you as a client and be associated with your prestigious, award wining property.

  • azi wajjiha from azie's hotel

    February 2015

    mycloud PMS

    Ease-of-use
    Quality
    Support

    i want to try.because i want a good management on my hotel.

    Review Source: Capterra
  • Nesar from NHospitality

    January 2015

    happy to the user - great solution for the new generation ahead

    Ease-of-use
    Quality
    Support

    great solution and great management tool

    Review Source: Capterra
  • Anirudh from Fortune Hotels

    January 2015

    ROI

    Ease-of-use
    Quality
    Support

    Switching to My Cloud PMS not only improved our ROI but also helped us exceed our revenue projection within the first three months of use.

    Review Source: Capterra
  • Tim from Tentickle Stretch Tents

    Number of employees: 11-50 employees

    August 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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