mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds.

mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges.

The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website.

mcloud PMS features TripAdvisor integration, which allows users to solicit and monitor reviews through TripAdvisor. As guests check out from the hotel, they receive automated emails requesting their reviews on TripAdvisor’s website.

Front desk
Front desk

Front desk

Analytics

Analytics

Cashiering

Cashiering

Reviews management

Reviews management

Tablet point of sale

Tablet point of sale

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



14 Reviews of mycloud PMS

Overall rating

4.0 / 5 stars

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Showing 1 - 14 of 14 reviews

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Abid from Eureka Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Compact and Easy to Use

its very much hassle-free​, and easy to use.

Pros

the fact that its internet-based and I can access mycloud from my home as well​

Cons

the fact that we don't​ get the break up for the BB revenue. for now, we only the total of the whole month.
and we don't get dummy bookings for the NO SHOW.

Review Source: Capterra

Response: Prologic First, Prologic First

October 2018

Hello Abid, Thank you for your review, I understand your concern regarding revenue breakup for BB, unfortunately the setup done for you is a custom setup where you wanted custom revenue charge to be posted and calculated separately and posted in different folio too ( with days validity). So we had to make some backend adjustment to calculate this revenue and to setup posting schedule. As for meal plan breakup, it is available and you can easily get it from Revenue charge report. We thank you for using our platform and we are here to help you resolve any query and make sure you have a wonderful experience managing your hotel operations via our platform. mycloud Team www.mycloudhospitlaity.com

Soumik from Transtrade Marketing Pvt Ltd

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Overall it has been a satisfying experience

Structuring the operations Eliminating manual errors Online access from multiple locations

Pros

The software is robust.
It usually has more features than you can use.
Almost everything I have wanted was already incorporated.
Rate for the product is very reasonable.
Sales and Training personnel are most accommodating and co-ordial.

Cons

Having too many features sometimes clutters up the interface.
Customization is not too easy and is often not accomplished.
Lack of of face to face interaction reduces the confidence level initially.
Lack of face to face interaction also makes request for changes/customization a lot more difficult.

Review Source: Capterra

Response: Prologic First, Prologic First

March 2018

Dear Mr.Soumik, Thank you for your comments, yes you are right we have lot of features and infact as a cloud platform we happen to have everything a enterprise needs. As this is a online solution, we really cannot have a face to face as the cost of subscription does not allow us to incur such costs, unlike other applications that charge in lakhs. I am not sure which aspect of customization you did not like but we have a quiet simple UI to manage parameters. I am happy to have you as a client and your feedback is welcome.

SOPHIA from The Corporate, Kolkata

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

VERY EASY TO LEARN

Pros

THE SOFTWARE TO A NEW USER IS SLIGHTLY COMPLICATING IF YOU GO INTO DETAILS OF THE SOFTWARE. BUT FOR BASIC DETAILS IT IS EASY TO CATCH UP WITH SOME PRACTISE. THE CUSTOMER SUPPORT IS AMAZING.

Cons

NO DISLIKES AS SUCH. YOU NEED TO PLAY WITH THE SOFTWARE TO KNOW HOW TO USE IT. MOREOVER THE CUSTOMER SUPPORT IS VERY PATIENT AND ALWAYS AVAILABLE ON CALL TO HELP SOLVE EVEN THE MINOR ISSUES.

Review Source: Capterra

Response: Prologic First, Prologic First

March 2018

Hi Sophia, Thanks for the awesome review. We are glad to hear that you are satisfied with our software and support offered. Best Regards, mycloud Team.

Kannika from DusitBuncha Resort Koh Tao

Ease-of-use

Value for money

Customer support

Functionality

November 2017

User friendly and great support

Pros

I used to use another software on site and got a problem with server. So I am looking for a cloud basis software. My Cloud Hospitality answers my all requirements. Moreover, support team really listens and fulfills all questions and requirements. Their software is user friendly. Thanks

Review Source: Capterra

Response: Prologic First, Prologic First

November 2017

Hello Kannika, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Thanks & Regards, Team mycloud

Jacqueline from Oman desert private camp

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

To much complicated

Only booking engine as of now

Pros

The service staff is helpful but nothing yet connected to channels etc
I m still waiting for them to connect to use it properly

Cons

The complexity
To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

Review Source: Capterra

Response: Prologic First, Prologic First

October 2017

Ms.Jacqueline, Thank you for your feedback, I understand you have had issues with Channel Manager. We take some time to enable channel manager ( timeline is always communicated before sign up) as it is a partner product and also channels take a while to enable xml and connect channel manager to extranets, unfortunately this is something we cannot push. As far as our PMS is concerned we make sure your property is live within hours. I did notice a low ease to use rating and am not sure which option you found complicated, any feedback you provide to our support desk will be considered. Yes we agree system has too many features and at sometimes small properties can find that bit daunting. We hope to make your experience better and am sure with your feedback and our regular updates we will change your opinion on ease of use.

Rattichai from The View Phuket

Ease-of-use

Value for money

Customer support

Functionality

February 2017

General Manager

The system very practical for our hotels, control of room inventory. we have satisfied with Mycloud hospitality system.

Review Source: Capterra

Response: Prologic First, Prologic First

October 2017

Thank you Rattichai. We appreciate your feedback and this support helps us to strive and perform better, build a more advanced platform.

Trish from Liberte Management Group OPI

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Very Pleased with Mycloud!

First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability. The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

Pros

Ease of use, clean and simple.

Cons

could use more features like closed to arrival or departure and cut off days.

Review Source: Capterra

Response: Prologic First, Prologic First

October 2017

Thank you Trisha, we appreciate your support and we value your feedback.

Pavithra from Elephant Rock Resort, Nilgiris

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Good solution

We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.

Review Source: Capterra

Response: Prologic First, Prologic First

October 2017

Thank you Pavithra We appreciate your comments and feedback.

clive from namakgale tourism info centre & tour operator

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2016

clive bila

my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

Pros

marketing ,branding, website development.

Cons

to least namakgale tourism inf centre & tour operator

Review Source: Capterra

Response: Prologic First, Prologic First

October 2017

Thank you Clive

Nick from Monarch Hospitality Management

Ease-of-use

Customer support

April 2016

The WORST property management system I've seen in my 20+ year carrer

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Review Source: Capterra

Response: Prologic First, Prologic First

June 2016

Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

Moses from XVA Art Hotel

Ease-of-use

Customer support

February 2015

Try it to know it

Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG. With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount. Try it to know it.

Review Source: Capterra

Response: Prologic First, Prologic First

October 2017

Thank you Moses We are really happy to have you as a client and be associated with your prestigious, award wining property.

azi wajjiha from azie's hotel

Ease-of-use

Customer support

February 2015

mycloud PMS

i want to try.because i want a good management on my hotel.

Review Source: Capterra

Response: Prologic First, Prologic First

October 2018

Thank you Azi

Nesar from NHospitality

Ease-of-use

Customer support

January 2015

happy to the user - great solution for the new generation ahead

great solution and great management tool

Review Source: Capterra

Response: Prologic First, Prologic First

October 2018

Thank you Nesar, Really appreciate your feedback This motivates us to be better.

Anirudh from Fortune Hotels

Ease-of-use

Customer support

January 2015

ROI

Switching to My Cloud PMS not only improved our ROI but also helped us exceed our revenue projection within the first three months of use.

Review Source: Capterra

Displaying 1 - 14 of 14 reviews