mycloud PMS Software


 

mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds.

mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges.

The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website.

mcloud PMS features TripAdvisor integration, which allows users to solicit and monitor reviews through TripAdvisor. As guests check out from the hotel, they receive automated emails requesting their reviews on TripAdvisor’s website.

 

mycloud PMS - Front desk
 
  • mycloud PMS - Front desk
    Front desk
  • mycloud PMS - Analytics
    Analytics
  • mycloud PMS - Cashiering
    Cashiering
  • mycloud PMS - Reviews management
    Reviews management
  • mycloud PMS - Tablet point of sale
    Tablet point of sale
  • mycloud PMS - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

9 Reviews of mycloud PMS

Showing 1-9 of 9

 

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Rattichai from The View Phuket

February 2017

February 2017

General Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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The system very practical for our hotels, control of room inventory. we have satisfied with Mycloud hospitality system.

Source: Capterra
 

Trish from Liberte Management Group OPI
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Very Pleased with Mycloud!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Support

First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability.
The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

Pros

Ease of use, clean and simple.

Cons

could use more features like closed to arrival or departure and cut off days.

Source: Capterra
 

Pavithra from Elephant Rock Resort, Nilgiris

January 2017

January 2017

Good solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.

Source: Capterra
 

clive from namakgale tourism info centre & tour operator
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

clive bila

Ease-of-use

Functionality

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Quality

my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

Pros

marketing ,branding, website development.

Cons

to least namakgale tourism inf centre & tour operator

Advice to Others

soft is the most marketing tools for tourism small businesses.

Source: Capterra
 

Nick from Monarch Hospitality Management

April 2016

April 2016

The WORST property management system I've seen in my 20+ year carrer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book!

As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me!

My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that.

There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Source: Capterra
 

Moses from XVA Art Hotel

February 2015

February 2015

Try it to know it

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG.

With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount.

Try it to know it.

Source: Capterra
 

azi wajjiha from azie's hotel

February 2015

February 2015

mycloud PMS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
Support

i want to try.because i want a good management on my hotel.

Source: Capterra
 

Nesar from NHospitality

January 2015

January 2015

happy to the user - great solution for the new generation ahead

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

great solution and great management tool

Source: Capterra
 

Anirudh from Fortune Hotels

January 2015

January 2015

ROI

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Switching to My Cloud PMS not only improved our ROI but also helped us exceed our revenue projection within the first three months of use.

Source: Capterra