mycloud PMS

RATING:

4.4

(29)

About mycloud PMS

mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds. mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges. The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website. mcloud P...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

mycloud PMS Pricing

30-day free trial, no credit card required. Basic plan: $8 per room, per month. Standard plan: $12 per room, per month. Premium plan: $16 per room, per month.

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Not Available

Front desk
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mycloud PMS Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for mycloud PMS

1 - 5 of 29 Reviews

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

An Excellent Cloud Based Software

PROS

User Friendly & Easy Interface. It covers entire areas to input data

CONS

Page change can be a little more quick and speedy

Vendor Response

Hello mycloud user, Thanks for the awesome review. We are glad to hear that you are satisfied with our software. Best Regards, mycloud Team.

Replied May 2022

Thomas

Hospitality, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

My Cloud for Hotels and Resdorts

The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

PROS

Ease of Use, deployment and customer Support.

CONS

Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

Reason for choosing mycloud PMS

Liked the product during demo.

Reasons for switching to mycloud PMS

Better Product. Covers all departments in one software like accounts etc.

Vendor Response

Thomas, we appreciate your support and we value your feedback. Thank you!

Replied May 2022

Nick

Used free trial

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

Reviewed April 2016

The WORST property management system I've seen in my 20+ year carrer

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Vendor Response

Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

Replied June 2016

Manvinder

Hospitality, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Excellent Software with Great Customer Support

PROS

Before using mycloud software, we were struggling to manage reservations and keeping track of availability, rates and guest information etc. However, with mycloud PMS, all of this information is easily accessible and organised in one place, saving us time and reducing the risk of errors. In addition to the convenience of the platform, I have also been very impressed with the customer support team at mycloud. Whenever I have had questions or issues, they have been quick to respond and provide assistance. They have also been proactive in suggesting ways to optimise our use of the platform and increase my bookings.

CONS

Collaborations with external interfaces as an add-on are certainly useful, but given the international nature, they are sometimes need to find region specific partners for the best collabration.

Pankaj

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

Excellent cloud-based software i have ever used

mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently.

PROS

mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem.

CONS

Mobile application would have given them a added advantage.

Vendor Response

Hi Pankaj, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Best Regards, mycloud Team.

Replied May 2022