mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds.
mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges.
The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website.
mcloud PMS features TripAdvisor integration, which allows users to solicit and monitor reviews through TripAdvisor. As guests check out from the hotel, they receive automated emails requesting their reviews on TripAdvisor’s website.
Rattichai from The View Phuket
The system very practical for our hotels, control of room inventory. we have satisfied with Mycloud hospitality system.
Trish from Liberte Management Group OPI
Employees number: 11-50 employees
First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability.
The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.
Ease of use, clean and simple.
could use more features like closed to arrival or departure and cut off days.
Pavithra from Elephant Rock Resort, Nilgiris
We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.
clive from namakgale tourism info centre & tour operator
Employees number: 11-50 employees
my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement
marketing ,branding, website development.
to least namakgale tourism inf centre & tour operator
soft is the most marketing tools for tourism small businesses.
Nick from Monarch Hospitality Management
We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book!
As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me!
My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that.
There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.
Moses from XVA Art Hotel
Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG.
With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount.
Try it to know it.
azi wajjiha from azie's hotel
i want to try.because i want a good management on my hotel.
Nesar from NHospitality
great solution and great management tool
Anirudh from Fortune Hotels
Switching to My Cloud PMS not only improved our ROI but also helped us exceed our revenue projection within the first three months of use.