Everything with Booking Center has been wonderful from start to current. The process to transition, learn the new product, and continue to receive improvements has been great. We actually consider them to be friends even if we've never met them in person!

Booking Center checked all the boxes for what we needed in Property Management Software. It allows us to manage each room individually, but to sell the rooms by room-type so easier to arrange guests into the appropriate date and room. We've been in the Bed & Breakfast, Boutique Hotel, Short Term Vacation Rental business for 22 years and depend entirely on Booking Center.

We are so happy with Booking Center. If we ever have an issue or a wish-list for capability, they listen to our needs and make it happen. They built some extra reporting function for us and we use it daily.

Excellent suite of products and services that fit our needs. From their numerous channel connections and easy to use tools, this is a premier PMS product on the market today. We have lots of corporate clients and utilize a lot of Direct Bill features. One of the few out there that has this fully functional and friendly to use functionality.

No dislikes. there are a few minor enhancement we would like to see. We have 200 units and there are a few small changes we have recommended.

We were looking for a reservation system that would allow multiple users to access the reservations, store the data natively on a MAC and process credit cards. 1. I purchased 3 licenses for use with OS X server. We ALWAYS have problems when a 2nd user attempts to log in and the system usually locks up. There is no way 3 people could work at the same time. 2. The system appeared to be processing the credit cards, but after paying for and installing an upgrade that was supposed to work with Mavericks, the payments no longer processed, even though everything appeared to be working normally. It was a nightmare trying to get payments from the guests after they left and several of them never paid. Other transactions processed more than once and some of the guests filed disputes with their credit card provider, in some cases causing us to to loose or payments entirely. We spend countless hours of this problem, alienated our guests and have no idea how much money we lost. We received a fix, but are processing with a virtual terminal, because we don't have any confidence in this system. 3. The Tech Support runs out after a brief time and they charge you after that. Most of the time, you have to leave a message and someone will get back to you within 48 hours. They Ain't Apple! 4. The system is cumbersome to use and has modal windows so you have to open several windows the back out closing the windows in the same order you opened them. 5. I have a software development background and can tell you there are several bugs in this system and it is poorly designed and written.

Well next year the city is going to tear down a bridge that runs across the creek that my property is on. The construction is going to last 8 months. It will be very noisy, dirty and destructive. Part of my award winning gardens will be destroyed. So how do I communicate with guests that this is happening and put the best light on it that I can. First person that I thought I should call is my account representative. I spoke with him for at least 20 minutes telling him my sob story and he listened. When I was done venting we talked about how to put lipstick on a pig. I now have a plan and am moving forward to do my best for my guests. Thank you [SENSITIVE CONTENT HIDDEN].

Customer Service department is excellent.

all is good no complaints. Would recommend to other inns

I'm used to how this is setup both in the back end and front end. I'm an Opera user and its very easy to transition from Opera to BookingCenter, without having to pay for the steep price of Opera. I like that it is online so I can access the system from wherever. I also like that I can customize it and it contains a lot of data fields so that I can really measure everything that we need.

The booking engine can use some improvement. Would be great if there was more options for payment processing but this can be covered with email invoicing.