My experience has always been positive...

Quick and efficient data entry and booking, modifications, etc. I'm not so sure the spanish is as easy to navigate as the english version.

Pros

Ease of booking, availability, etc. Very user friendly. Relatively quick replies to requests.
I need cust support executive's help to do a lot of promos, changes, group work, etc. She is my go to person for a lot of my issues because she knows our product, our marketing and goals. She is top notch! All are very helpful and kind, but I prefer to work more with Erica because she knows my product so well. Thank you.

Cons

Some bugs continue since day 1... i.e. daylight savings time glitches
A lot of technical applications that are not easy for the average person. Library of how to do things is not easy for me... I am more of a hands on person which is why I prefer to work directly with cust support representative , whom I can communicate my needs and problems with verbally. Help is more efficient to me when spoken.

Excellent Tools and GreatTeam at BookingCenter

We have partnered with BookingCenter for 11 years now for our 110- room Las vegas hotel. They have far surpassed the clumsy systems we evaluated and made a user-friendly system that does our day-to-day job.

Pros

Simple user interface, connectivity to our merchant provider (Elavon), and seamless integration to all OTAs. Everything just flows.

Cons

I want a an iOS or Android app that can make guest experience part of my operations - guests can request services in real-time and my staff can respond. They tell me they are working on this.

If this the the best available, I need to write my own system.

We were looking for a reservation system that would allow multiple users to access the reservations, store the data natively on a MAC and process credit cards. 1. I purchased 3 licenses for use with OS X server. We ALWAYS have problems when a 2nd user attempts to log in and the system usually locks up. There is no way 3 people could work at the same time. 2. The system appeared to be processing the credit cards, but after paying for and installing an upgrade that was supposed to work with Mavericks, the payments no longer processed, even though everything appeared to be working normally. It was a nightmare trying to get payments from the guests after they left and several of them never paid. Other transactions processed more than once and some of the guests filed disputes with their credit card provider, in some cases causing us to to loose or payments entirely. We spend countless hours of this problem, alienated our guests and have no idea how much money we lost. We received a fix, but are processing with a virtual terminal, because we don't have any confidence in this system. 3. The Tech Support runs out after a brief time and they charge you after that. Most of the time, you have to leave a message and someone will get back to you within 48 hours. They Ain't Apple! 4. The system is cumbersome to use and has modal windows so you have to open several windows the back out closing the windows in the same order you opened them. 5. I have a software development background and can tell you there are several bugs in this system and it is poorly designed and written.

Booking Center web/desktop software

This multi faceted program allows me to fully manage my property seamlessly with Travel Agents, as well as with the Global Distribution network. This is at a very reasonable price. I would recommend this to anyone who is looking for a full muti use program.

Pros

easy to use software. Very intuitive.
allows for online booking,
credit card processing.
room/rate management.
Integrates with Exepdia, Travelocity, Priceline, and all other major Online booking websites.

Cons

I cannot think of 1 issue

Best Hospitality Software Period

A "must have" for any Hotel, Motel, B&B, etc. In my mind there is no comparative product for the money.

Pros

Global marketing network integration, easy to use for both the customer as well as business staff, tracks all customer transactions seamlessly, usable & relevant reporting, intuitive, solid and knowledgeable support staff, stable company, affordable for small business, scales well.

Cons

None; this is REALLY a great product.