About NewBook

NewBook is a cloud-based solution that enables businesses in the hospitality industry to streamline hotel management processes. Professionals can utilize the property management system to communicate with guests or staff using the in-built messenger and an artificial intelligence guest assistant, organize tasks using checklists, track lost items and more.

NewBook comes with a universal reservation engine, which allows businesses to handle online bookings, accept deposits, track abandoned cases and create seasonal tariffs, packages or marketing campaigns. It lets users manage leads, track employee work hours, create customer surveys and generate reports on staff performance. Additionally, it offers a mobile application for guests to view property locations, lo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

17 Reviews of NewBook

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

November 2017

Jermaine from Monday Hotel Group

Verified Reviewer

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2017

Amazing!

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook

Replied December 2017

Hi Jermaine, Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. Best Regards, The NewBook Team

November 2017

Lorraine from ShortstayMK

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

Good training and the team always responds to our queries quickly.

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell. Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pros

Emailing guests within the system. Sending SMS to guests. Printing of guest registration cards. Automatic sending of emails to guests prior to arrival. Automatic sending of emails to guests when in house. Automatic sending of emails prior to guest departure. Automatic sending of questionnaires.

Response from NewBook

Replied December 2017

Hi Lorraine, Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them. Best Regards, The NewBook Team

April 2019

Prasad from Executive Stay

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

April 2019

Very unprofessional team ,

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Response from NewBook

Replied April 2019

Hi Prasad, It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support. Regards, Shaye Illich Business Development Manager

November 2017

Majaz from Sheriff Hotel Grapevine Hotel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2017

I have been using Newbook for last three and half years.

Better control, good reporting tailored to our needs.

Pros

Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates.

Cons

Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated.

Response from NewBook

Replied December 2017

Hi Majaz, Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018! Best Regards, The NewBook Team

December 2018

Glenn from Stuarts Point Convention Centre & Yarrahapinni Adventist Youth Centre

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2018

Best in it's class ... but could be better

Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Pros

The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Cons

For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

Response from NewBook

Replied December 2018

Hi Glenn, Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know. Kind Regards, The NewBook Team