NewBook Software

NewBook Software

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About NewBook

NewBook is a cloud-based solution that enables businesses in the hospitality industry to streamline hotel management processes. Professionals can utilize the property management system to communicate with guests or staff using the in-built messenger and an artificial intelligence guest assistant, organize tasks using checklists, track lost items and more. NewBook comes with a universal reservation engine, which allows businesses to handle online bookings, accept deposits, track abandoned cases and create seasonal tariffs, packages or marketing campaigns. It lets users manage leads, track employee work hours, create customer surveys and generate reports on staff performance. Additionally, it offers a mobile application for guests to view property locations, log main...
NewBook dashboard
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NewBook Reviews

Overall Rating

4.87

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 38 reviews

James

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2022

Ultimate Support, Listening Development Team, Endless Features and Flexibility

Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

Pros

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Cons

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

Reasons for choosing NewBook

Newbook seemed more established, more features, more professional, priced well and we were able to do testing so we knew it was right for us. Their support knew what they were talking about which was a massive bonus. I still speak to the sales manager all these years down the track and they still are as helpful as ever.

Reasons for switching to NewBook

The support provided from the previous product was shocking and they charged for it too. Always made it feel like it was our fault when their product was unreliable.

Response from NewBook

Hi James, Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook. Thanks for being a valued member of the NewBook family! Kind Regards, The NewBook Team.

Replied August 2022

paul

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

Newbook at Lakes Main Holiday Park

We love it. The program is perfect for us to manage 20 plus cabins and camping sites. The support staff are always helpful and in a good mood. That's important because you feel like you can ask for help.

Pros

Newbook is very user friendly. Unlike some other programs, technical issues are minimal to none. I can train a new staff member how to use it very quickly. All your favourite functions are displayed and you can drop and drag to arrange the screen very simply anyway you like. Also - they offer ongoing training and new feature webinars.

Cons

I have not used it for Marketing to customer base as yet and this would be awesome if it's there.

Reasons for choosing NewBook

I spoke to existing customers using RMS and even they suggested Newbook was the superior product. A fellow Holiday Park owner was moving from RMS to Newbook.

Sandi Kate

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2022

Newbook is our doorway to the world.

Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.

Pros

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Cons

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.

Reasons for switching to NewBook

I was attracted by the inovative way the software can be individualised for any operator, and also the friendly and respectful interactions with every team member that I spoke with over the phone.

Response from NewBook

Hi Sandi Kate, Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future. Thank you for your ongoing support! Kind Regards, The NewBook Team

Replied March 2022

Janelle

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2022

Review 2022

Pros

NewBook is pleasant to use as the support team are always willing to assist and the knowledge base and support wiki is at your fingertips for answers. The booking system is easy to use and teach, ease of rates change and accounting is a very important for reports. Newbook has many other features.

Cons

We did have issues with integration from our previous software but this was very minor.

Reasons for choosing NewBook

I had used NewBook previously and enjoyed the ease of the usage of the software

Reasons for switching to NewBook

This software did not have our caravan sites on it and the old system was not being used in the correct capacity for accounting etc. prior to my employment.

Response from NewBook

Hi Janelle, Thanks for sharing your experience with NewBook! It's great to hear that you find the system easy to use and that our customer support team are always available when you need assistance. Thanks for being part of the NewBook family! Kind Regards, The NewBook Team

Replied February 2022

Mathew

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2022

Great Product and Service!

Exceptional, and the increase in revenue from the features that were set up and explained by Newbook has been great! Not only are the features easy to use and profitable, but the assistance to point out these new features and set up the new features are unheard of in the PMS we came from. Also the confidence and efficiency from staff at New book we dealt with made us very confident of implementing these new features.

Pros

Integration was surprisingly easy, and also easy to learn. It feels like someone is and has continually improved the program to for the users benefit. Support at time of switching was incredible and is still great! Dynamic pricing, the gateway and [SENSITIVE CONTENT] input was priceless

Cons

The only small con I can think of, is at time of integration we had a large amount of money in client accounts due to covid, and they did not move across ( I understand the complexities of integrating 2 different systems and bringing all data across.) We eventually manually added a credit note to client accounts, and in hind sight should have done this straight away, which would have allowed us to stop our subscription with RMS a month or so earlier

Reasons for choosing NewBook

Recommendations from 2 or 3 people

Reasons for switching to NewBook

Slow, Huge amounts of down time at really busy times of the year, Ordinary support.

Response from NewBook

Hi Matthew, Thanks for sharing your experience of switching to NewBook! It's great to hear our support team made the switch easy, and that you're already benefiting from our revenue-generating features. We appreciate your support! Kind Regards, The NewBook Team

Replied February 2022

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