What are NewBook users saying about the software?

Amazing!

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Great Product and Service!

Exceptional, and the increase in revenue from the features that were set up and explained by Newbook has been great! Not only are the features easy to use and profitable, but the assistance to point out these new features and set up the new features are unheard of in the PMS we came from. Also the confidence and efficiency from staff at New book we dealt with made us very confident of implementing these new features.

Pros

Integration was surprisingly easy, and also easy to learn. It feels like someone is and has continually improved the program to for the users benefit. Support at time of switching was incredible and is still great! Dynamic pricing, the gateway and [SENSITIVE CONTENT] input was priceless

Cons

The only small con I can think of, is at time of integration we had a large amount of money in client accounts due to covid, and they did not move across ( I understand the complexities of integrating 2 different systems and bringing all data across.) We eventually manually added a credit note to client accounts, and in hind sight should have done this straight away, which would have allowed us to stop our subscription with RMS a month or so earlier

Very unprofessional team ,

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Newbook is our doorway to the world.

Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.

Pros

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Cons

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.

Review 2022

Pros

NewBook is pleasant to use as the support team are always willing to assist and the knowledge base and support wiki is at your fingertips for answers. The booking system is easy to use and teach, ease of rates change and accounting is a very important for reports. Newbook has many other features.

Cons

We did have issues with integration from our previous software but this was very minor.

We love using NewBook!

I love the feeling of control I have with NewBook. I can get reports, see where I need to spend energy marketing, get comparative charts - you name it. NewBook makes everyone's life so much easier.

Pros

So many things to like about this software. I love the full training module which replicates the lives system - making training new staff a breeze. I love that some of the fields can be personalised to be words that make sense to me and my team. The ease with which I can see the business as a whole or drill into single sites/cabins makes managing the caravan park and its team so much easier than prior to implementing NeweBook. Lots more to love about it - colour coding for individual users, audit trails, fabulous add ons and more.

Cons

Setting up was not difficult, but like anything good it takes time and cannot be done by the support team without our input. Not sure I have something I don't like - usually if I discover something it doesn't do, it's because I just haven't learned how to do it! A quick search of support, videos and the Facebook group usually fixes that.

NewBook combines multiple booking channels for us

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros

Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons

NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

An Industry 'Game Changer'

Very professional business management and front of house software

Pros

The training and updates provide great support and are relevant to everyday operational requirements. In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business. The new updates have some incredible developments - they are solution driven. The regular improvements provide a competitive edge for our business as the system is continually updated to promote current best practice.

Cons

Sometimes the updates can be a bit overwhelming to get through and train staff about.

Pleasure!

I have found over the 5+ years we have been with Newbook to be a pleasure and a breeze. It has been designed for everyday users with simplicity and ease. If you ever run into a problem, the crew at support are always happy to help and it is always with such ease (and they don't laugh or judge when you have those silly "duh" moments when the solution was right in front of you!) I would highly recommend anyone to use Newbook.

Pros

Everything. It is simple, user friendly and self explanatory and makes working long hours daily on the system a breeze.

Cons

Reporting could be improved slightly to make it easier to find some things or calling them more obvious things. But that is a minute con.

Customer service at it's best

Pros

Newbook is a fantastic way to manage bookings for my accommodation business. Although we are a small concern and use the basic features, we have explored the many tutorials which clarify features for bigger hotels with a large inventory of extra items and activities. Newbook even caters for long stay clients. Our travel agent bookings are well managed and the customer service is faultless. The training team are well versed in all aspects of the booking system and are friendly and professional. I would highly recommend Newbook to any hotel, irrespective of the size. It's money well spent for ease of mind.

Cons

The knowledge base was quite hard to navigate initially, but has been upgraded over the past month.

Total Package for Managing My Vacation Rental Business

FANTASTIC. I would not even consider swapping to another property management software to manage my short stay holiday rental business. If it is not broke don't change even if cheaper. It is like having an employee without paying wages, sick leave, rec leave or long service leave. Newbook does not argue with me and does its job. On a few occasions where there is issue customer service and support come to the rescue.

Pros

Total management of all of my 7 short stay holiday rental properties and 1 permanent rental. Creating contact templates for emails and SMS that automatically goes out to guests, cleaners, repairs & maintenance means that I don't have to employ anyone. Newbook does it all for me. It makes everything re: booking a breeze. Customer Service is excellent and you will wait on phone for less than one minute. Most things are fixed over phone with TeamViewer. If not they get back to you that day or within 24 hours or less.

Cons

Learning curve but once you regularly use things it is a breeze. Too many features.

As the saying goes "you get what you pay for" and Newbook is worth every cent.

The benefits are wide, from automation, to new direct bookings increasing, payment directly into the bank account at night while sleeping, the list goes on.

Pros

I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Cons

Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy.

Reservation system for a Serviced Apartment company.

[SENSITIVE CONTENT] and his team have always been extremely helpful when we call with a problem. They carefully go through the process and explain why we should take action in a certain way. Every employee has been pleasant and promoted the company well.

Pros

Newbook is clear to view and to use. There are many helpful tutorials features so when new staff arrive they can work with the demo site and follow the concise and clear written instructions from Newbook. Placing reservations into the system is easy, keeping details of guests, rates and corporate clients is useful.

Cons

Not being able to raise credits against the invoice. When we amend a booking it automatically changes the rates. As far as we are aware!

Very good system that suits us

Managing the hotel reservations, taking payments and housekeeping all work extremely well for us.

Pros

The interface was the most user friendly of all those we looked at. Plus it has depth of functionality that other systems didn't have. It is easy to make it work for us. The support staff are always on hand, fast and clear when explaining / training.

Cons

It is quite expensive for a small firm like ourselves, we've had to cut back on functionality like multi users just to save money, sadly. Plus we have never been able to afford to take on additional functionality like multi-channel management. There are a few little glitches, but nothing that can't be worked around. There are a few small improvements that would suit us but over the years not necessarily suit other consumers, so understandably it is not cost effective for them to design them. I am grabbing at straws here for comments because we are very satisfied with the product.

I have been using Newbook for last three and half years.

Better control, good reporting tailored to our needs.

Pros

Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates.

Cons

Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated.

Best in it's class ... but could be better

Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Pros

The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Cons

For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

NewBook is comfortably the best Serviced Apartment PMS available.

Our entire company operation has benefitted from implementing NewBook. From the financial department, through to reservations, marketing, sales and guest services, there is functionality to improve the efficiency and professionalism of all. This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.

Pros

The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product. All in all it has most definitely increased the professionalism and efficiency of how our company works.

Cons

Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about.

NewBook simplifies and automates daily tasks, allowing us more time to focus on our guests.

Pros

It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention. It's simplicity means our staff training can focus more on the customer experience than the tools we use. The support team are available when we need them, are prompt, efficient and friendly.

Cons

NewBook offers so much, it is a challenge to find time to implement every feature. To be picky, a more intuitive revenue management system would be fantastic, though what it does have still beats anything we've used in the past. The accounting side can also be tricky if not set up correctly from the outset.

Awesome progressive PMS that evolves with our park as we grow.

Enabled more me time! Provided numerous functions for reporting and analysing my business that i can see at a click of a button.

Pros

Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future.

Cons

Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.

Fantastic Product

The implementation of Newbook has helped with our time management, processes and sales.

Pros

Easy to use, affordable and the staff at Newbook are extremely friendly, helpful and experienced.

Cons

As we have not been with Newbook for very long there is nothing that comes to mind at this time.

Newbook at Lakes Main Holiday Park

Intergration and time saving plus less room for error. Support staff and assistance is absolutely first class - nothing is a hassle, every single time we have called they have been fantastic. That really says a lot to me as a person whose been in numerous businesses over 21 yrs.

Pros

Simple enough to use, very visual and easy to customise. It offers excellent tutorial videos and Newbook seem to be continually adding features/new capabilities.

Cons

Unsure. I really don't have any major gripes with it at this point..

Excellent, user friendly

Increased accuracy of reporting, concise categories, increased ability to communicate with maintenance staff & residents

Pros

Ease of use, accuracy of data, ability to manage all areas from financial to maintenance improving communication between maintenance & office staff, increased communication to residents.

Cons

Lack of ability to 'drill in' from some reports , lack of customisation in some reports, cannot always go back & forth between original list (eg arrears) and bookings.

Great PMS

Pros

Extensive reporting ability, always adding new features. API allows custom integrations which is great.

Cons

I find configuring rates etc for channel manager connections is a bit fiddly and not especially well optimised for mobile devices

Nice Property Manager

Pros

Coming in-build with a channel manager, direct messaging, invoice forwarding, group booking/management, survey template and analysis and accounting functions made this software handy. It encompasses a whole lot of functions that aid managing properties.

Cons

As compared to other products, it came a bit pricy.

A great product, very happy with it

Streamlined bookings compared to our old system. Reasonable reporting system, updates as a result of consumer feedback

Pros

Easy to use for ourselves and the customer, constantly being updated as a result of feedback, no double accounting any more! Great developers, very approachable.

Cons

Some features are a bit hard to use and understand, e.g. gift certificates. Specials have to have their own tariff e.g. Pay/Stay deals