Amazing!

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

NewBook combines multiple booking channels for us

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros

Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons

NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Very unprofessional team ,

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Good training and the team always responds to our queries quickly.

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell. Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pros

Emailing guests within the system. Sending SMS to guests. Printing of guest registration cards. Automatic sending of emails to guests prior to arrival. Automatic sending of emails to guests when in house. Automatic sending of emails prior to guest departure. Automatic sending of questionnaires.

Best in it's class ... but could be better

Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Pros

The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Cons

For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

NewBook is comfortably the best Serviced Apartment PMS available.

Our entire company operation has benefitted from implementing NewBook. From the financial department, through to reservations, marketing, sales and guest services, there is functionality to improve the efficiency and professionalism of all. This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.

Pros

The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product. All in all it has most definitely increased the professionalism and efficiency of how our company works.

Cons

Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about.

NewBook simplifies and automates daily tasks, allowing us more time to focus on our guests.

Pros

It's a user friendly system with multiple features we were able to instantly implement to help grow our business, in both revenue earned and customer retention. It's simplicity means our staff training can focus more on the customer experience than the tools we use. The support team are available when we need them, are prompt, efficient and friendly.

Cons

NewBook offers so much, it is a challenge to find time to implement every feature. To be picky, a more intuitive revenue management system would be fantastic, though what it does have still beats anything we've used in the past. The accounting side can also be tricky if not set up correctly from the outset.

Awesome progressive PMS that evolves with our park as we grow.

Enabled more me time! Provided numerous functions for reporting and analysing my business that i can see at a click of a button.

Pros

Newbook is extremely user friendly, providing clear and responsive cloud based PMS that is able to be accessed where ever you are. The knowledge section is a great tool to research a better understanding of how the tools work should you require more information. Also enabling me to meet my customers needs quickly and professionally with so many options to suppport my growing business into the future.

Cons

Love it and dont have any dislikes. I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.

Excellent, user friendly

Increased accuracy of reporting, concise categories, increased ability to communicate with maintenance staff & residents

Pros

Ease of use, accuracy of data, ability to manage all areas from financial to maintenance improving communication between maintenance & office staff, increased communication to residents.

Cons

Lack of ability to 'drill in' from some reports , lack of customisation in some reports, cannot always go back & forth between original list (eg arrears) and bookings.

Business made easier

Newbook staff are fabulous, prompt & reliable. They are always chirpy & very bubbly on the phone. They know their stuff & if they can't help with a question, they will find out & get back to you.

Pros

What I like most about the software is the dashboard & having favourites to click on.

Cons

I least like, there is so much we can do in the program, it gets a bit overwhelming to find everything.

I have been using Newbook for last three and half years.

Better control, good reporting tailored to our needs.

Pros

Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates.

Cons

Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated.

A great product, very happy with it

Streamlined bookings compared to our old system. Reasonable reporting system, updates as a result of consumer feedback

Pros

Easy to use for ourselves and the customer, constantly being updated as a result of feedback, no double accounting any more! Great developers, very approachable.

Cons

Some features are a bit hard to use and understand, e.g. gift certificates. Specials have to have their own tariff e.g. Pay/Stay deals

Great program that services most of our needs

Pros

How easy it is to learn and navigate your way around. We love that we can use several tabs at once.

Cons

The biggest issue we have is that the system will not accommodate discounts as well as our stay for 7 pay for 6 nights promotion.

Very easy to use. Nice, simple interface.

Saves time & helps me to organise my work load much better

Pros

NewBook is very bright & colourful. The interface is very user friendly. The software is easy to navigate with simple menus.

Cons

I would like to be able to pull different reports from the software occasionally. More customisation would be nice.

The entire process from the beginning to going Live on the day has been a pleasant experience

Pros

The ease of creating reservations, reporting and navigating the entire program. Reporting is very important in a business for accounting purposes which we use on a daily basis.

Newbook is a keeper--

Pros

Everything you'd want out of booking software-- flexible with lots of automatic functions. Easy to use and powerful. Using this now!

Cons

Any gripes we have are extremely specific and seem to be on our side.

After spending a LOT of time choosing and two awful experiences prior to Newbook -It's been a dream!

So much time saved! The automatization is amazing; takes time to set up, but the fact that you can set criteria for it to either do or not do something based on what you have told it is fab.

Pros

It's so easy to use. I love that you can build your own "screen views" with all of the elements you want to see as an individual.

Cons

I would prefer the calendar to be aligned (the dates look like they are in different places depending on the length of the property / apartment name) and it would be great if all one bedroom apartments were together despite locations.....

easy to use

Easy to store our customers, taking away our old outdated system.

Pros

Easy search tools allowing us to quickly look up clients on the database, allowing us to maximise our customer service. love how you are able to personalise the whole system to make it yours.

Cons

when a task ends, it would be easier if a button came up allowing you to reset tasks with the click of a button for the upcoming week. when you change the lead to a customer, it would be better if you could change it back.

This product is the best online package I have ever used!

Too many to list.

Pros

Everything is so easy to navigate and if I need any support my requests are answered so quickly. The audit log is a great tool.