HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.

HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories.

HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several third-party property management systems. HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters such as occupancy stay history or VIP status.

Support is offered via phone and though an online helpdesk.



18 Reviews of HotSOS

Overall rating

4.5 / 5 stars

Showing 1 - 18 of 18 reviews

September 2018

Kurt from Canvas Company - Event Management and Consulting

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

September 2018

Grew into the DNA of our operations

When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution

Pros

Easy to Navigate and Small learning curve for Responders and Agents
Lots and lots of builtin charts
supports bar-code scanning of locations and equipment
Easy Collaboration and monitoring for teams of all sizes
When configured well, reduces time to resolution by automatically finding the right person for the job who is available
Multilingual (by user)

Cons

Reports don't open or format well on Android Devices
Setup is not for the faint of heart and must be done accurately
Administration takes some learning, especially managing teams and how they receive work-orders
Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working

September 2018

Jeff from Pronghorn Golf LLC

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

HotSOS

Pros

This software is very user friendly and easy to install and operate. I would highly recommend this product.

Cons

No cons regarding this product. This an excellent option for any business looking for this type of software.

April 2018

Sean from Holiday Inn Express

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

LOVE This product!!

Pros

HotSOS really made my maintenance operations experience much better. With work order generation being so easy and fluid, we were able to minimize radio traffic at our hotel and rely on the app on our smartphones for notifications. It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department.

Cons

None that I can think of, it was such breath of fresh air to have a service optimizer that we would have had to look for flaws, which we weren't,

December 2017

Kiara from The Plaza Suites

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

HOTSOS for Hotel

It's good for hotel communications. Specially with guest issues, concerns, and requests.

Pros

We use HOTSOS for work and It makes communication easier for department. If we have requests and issues we just make an order and it'll be done is no time :)

Cons

What I do not like about HOTSOS is if you don't have wifi, you can't receive anything since it requires wireless connection.

December 2017

Hersielyn from The Plaza Suites Hotel

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Makes communication easier

Pros

Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input.

Cons

The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean.

December 2017

Amy from The Plaza Suites

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Used this at my hotel for the deparments

Pros

Easy to use easy to navigate and fast to send out a request so other people can see it in the hotel.

Cons

It sometimes doesn't work and the requests from both sides sometimes doesn't go through and the requests don't delete

November 2017

Blair from The Plaza Suites Santa Clara

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

HotSOS recommended for all hotels!

Pros

Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well.

Cons

It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols.

November 2017

Perla from The Plaza Suites

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

Great

Pros

Very easy to use, we use it for sending orders to our different internal departments in the Hotel. Would recommend to any hotel.

Cons

Having to chance passwords every 90 days is a problem. Consider to make it easy please. Other than that everything works fine.

November 2017

Vanessa from The Plaza Suites

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Easy to use

Pros

This software is used at our hotel throughout all the departments and really helps prioritize things that need to get done.

Cons

Response time could use a little bit of work but it could be an issue with the signal on our devices.

November 2017

Vanessa from The Plaza Suites

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Very useful software

Pros

We use this software at our hotel and it is used throughout all the departments. It really helps sort out everything that needs to get done.

Cons

Having to change your password every 90 days is a bit of a hassle but nothing that should keep you from using it.

August 2017

Arthur from MGM Resorts International

Company Size: 10,000+ employees

Review Source


Ease-of-use

2 of 5

Functionality

3 of 5

August 2017

An essential software for all hotel operations managers yet features are very compounded and not user friendly.

Pros

Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.

Cons

The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.

August 2017

Chistina from Peninsula Beverly Hills

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

August 2017

Hot Sos Review

Pros

I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery.

August 2017

Eric from Refinery Hotel

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2017

An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market

the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties.

Pros

Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.

August 2017

Johana from Sofitel

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

August 2017

Great back up for Hospitality

Pros

Its very practical and track able! You can track any guest request or investigate after a guest complaint

Cons

Not enough training. or Cust support. We should have more acces to customer service a more training to be able to apply all the tools and resources that hotsos provides.

August 2017

Nick from MGM - Vdara Hotel & Spa

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2017

User friendly and straight-forward

Pros

The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order.

Cons

The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.

August 2017

Gillian from The Meritage Resort & Spa

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2017

Amazing Feature for Hotel Management!

Pros

Easy, fast, reliable. Simple technology and easy for every user no matter what their skill level. Excellent tool for any hotel of any size!

Cons

Sometimes there are glitches, like any technology, but a simple restart and it usually back up and going.

August 2017

Melissa from Mandalay Bay

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2017

HotSOS is great!

Pros

The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments. It is a great tool if you use it well.

Cons

Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself.

August 2017

Brittney from Caesars

Company Size: 10,000+ employees

Review Source


Ease-of-use

2 of 5

Functionality

2 of 5

August 2017

Potential, but not there yet

Pros

I like the layout and the overall functionality. It's a pretty easy system to learn. I think it has potential to be a good program.

Cons

The program is very slow, crashes, and can't pull up information like it's supposed to. Example, if I put in a ticket and close it, I cannot locate the ticket by requester like you should be able to. The only way to pull up a ticket is to input the order number, so if I lose the order number, I have to call support and they have to hunt for it. Also, searching for items has to be almost exact or it won't pull up.