HotSOS software


HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.

HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories.

HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several third-party property management systems. HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters such as occupancy stay history or VIP status.

Support is offered via phone and though an online helpdesk.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8

16 Reviews of HotSOS

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  • Sean from Holiday Inn Express

    Specialty: Conference / Banquet Center & Hotel

    Number of employees: 11-50 employees

    April 2018

    LOVE This product!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    HotSOS really made my maintenance operations experience much better. With work order generation being so easy and fluid, we were able to minimize radio traffic at our hotel and rely on the app on our smartphones for notifications. It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department.

    Cons

    None that I can think of, it was such breath of fresh air to have a service optimizer that we would have had to look for flaws, which we weren't,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kiara from The Plaza Suites

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    December 2017

    HOTSOS for Hotel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's good for hotel communications. Specially with guest issues, concerns, and requests.

    Pros

    We use HOTSOS for work and It makes communication easier for department. If we have requests and issues we just make an order and it'll be done is no time :)

    Cons

    What I do not like about HOTSOS is if you don't have wifi, you can't receive anything since it requires wireless connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Hersielyn from The Plaza Suites Hotel

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    December 2017

    Makes communication easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input.

    Cons

    The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amy from The Plaza Suites

    Specialty: Hotel Chain

    Number of employees: 51-200 employees

    December 2017

    Used this at my hotel for the deparments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use easy to navigate and fast to send out a request so other people can see it in the hotel.

    Cons

    It sometimes doesn't work and the requests from both sides sometimes doesn't go through and the requests don't delete

    This review was submitted organically. No incentive was offered
    Review Source
  • Blair from The Plaza Suites Santa Clara

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    November 2017

    HotSOS recommended for all hotels!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well.

    Cons

    It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols.

    This review was submitted organically. No incentive was offered
    Review Source
  • Perla from The Plaza Suites

    Specialty: Independent Hotel

    Number of employees: 201-500 employees

    November 2017

    Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use, we use it for sending orders to our different internal departments in the Hotel. Would recommend to any hotel.

    Cons

    Having to chance passwords every 90 days is a problem. Consider to make it easy please. Other than that everything works fine.

    This review was submitted organically. No incentive was offered
    Review Source
  • Vanessa from The Plaza Suites

    Specialty: Hospitality / Travel

    Number of employees: 201-500 employees

    November 2017

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is used at our hotel throughout all the departments and really helps prioritize things that need to get done.

    Cons

    Response time could use a little bit of work but it could be an issue with the signal on our devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vanessa from The Plaza Suites

    Specialty: Independent Hotel

    Number of employees: 201-500 employees

    November 2017

    Very useful software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use this software at our hotel and it is used throughout all the departments. It really helps sort out everything that needs to get done.

    Cons

    Having to change your password every 90 days is a bit of a hassle but nothing that should keep you from using it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Arthur from MGM Resorts International

    Specialty: Casino / Gaming

    Number of employees: 10,000+ employees

    August 2017

    An essential software for all hotel operations managers yet features are very compounded and not user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.

    Cons

    The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Chistina from Peninsula Beverly Hills

    Specialty: Hotel Chain

    Number of employees: 1,001-5,000 employees

    August 2017

    Hot Sos Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I thought it was very organized, easy to use, and kept great records of every guest's stay for guest recovery.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Eric from Refinery Hotel

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    August 2017

    An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties.

    Pros

    Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Johana from Sofitel

    Specialty: Hotel Management Company

    Number of employees: 51-200 employees

    August 2017

    Great back up for Hospitality

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Its very practical and track able! You can track any guest request or investigate after a guest complaint

    Cons

    Not enough training. or Cust support. We should have more acces to customer service a more training to be able to apply all the tools and resources that hotsos provides.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nick from MGM - Vdara Hotel & Spa

    Specialty: Casino / Gaming

    Number of employees: 10,000+ employees

    August 2017

    User friendly and straight-forward

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order.

    Cons

    The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gillian from The Meritage Resort & Spa

    Specialty: Hotel Chain

    Number of employees: 201-500 employees

    August 2017

    Amazing Feature for Hotel Management!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy, fast, reliable. Simple technology and easy for every user no matter what their skill level. Excellent tool for any hotel of any size!

    Cons

    Sometimes there are glitches, like any technology, but a simple restart and it usually back up and going.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Melissa from Mandalay Bay

    Specialty: Hotel Chain

    Number of employees: 5,001-10,000 employees

    August 2017

    HotSOS is great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The multi functional uses of the program. It communicates with our POS system great and we use it for multiple departments. It is a great tool if you use it well.

    Cons

    Sometimes the support team isn't the best at following up with any issues, however HotSOS will usually resolve itself.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brittney from Caesars

    Specialty: Hotel Chain

    Number of employees: 10,000+ employees

    August 2017

    Potential, but not there yet

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like the layout and the overall functionality. It's a pretty easy system to learn. I think it has potential to be a good program.

    Cons

    The program is very slow, crashes, and can't pull up information like it's supposed to. Example, if I put in a ticket and close it, I cannot locate the ticket by requester like you should be able to. The only way to pull up a ticket is to input the order number, so if I lose the order number, I have to call support and they have to hunt for it. Also, searching for items has to be almost exact or it won't pull up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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