The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.

Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.

I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.

The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Over all, we like using Maestro PMS.

Transaction details, Customer Support, Auditing Reports

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions.

I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do. I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily. We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Maestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch!

It is impenetrable to a new user and training a new Front Desk Agent is an involved process.

Maestro is a very feature rich system that rivals it's major competitors at a far less cost. Additionally, the support and training supplied by Maestro has been second to none, with nearly all support incidents resolved with only a single call.

Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.

While Maestro has great reporting options, I wish there was an end-user in-app custom report feature similar to what one might find in Salesforce without the price of additional licenses. Although you can export to excel and csv formats in the end its still just exporting canned reports. Also, while they have an analytics product, it still requires additional licenses.

For the most part Maestro is a great program and hasn't let us down. I love all the different avenues you can take to find existing, and checked out reservations.

Maestro is super simple to learn and use. Once I got the operations down it was quick and easy to set up reservations for our guests. I'm so glad we use this program.

The only thing I can say I don't like about Maestro is sometimes when you put in a date and select "New Guest Resv" it sometimes changes the date to the day before, day after, or just a completely random date. I am not sure if this is some kind of default or not.

The best thing about Maestro PMS is the support team associated with the product. From the rep. in the analytics department, to the one in customer support, every team member you interact with is there to help you in any way they can.

Availability to create the system as we see fit! The opportunities to customize our property to our liking is very beneficial! The analytics that come with the PMS are outstanding!

Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.

Not good. Very difficult to train employees to use.

Great product for a larger type hotel. There are not many things I do like about this product. Very hard to use.

Antiquated. Very difficult to use and train to use. Maybe we had an old version but it seemed impossible.

I have been using Maestro for 10 years (maintaining the setup, training staff and booking groups) and have seen improvements during this time with periodic upgrades. As a retreat center we have some unique requirements compared to hotels/resorts and the company was able to provide a way to accommodate most of those needs. It is a great program to use for individual and group reservations. Analytics views are great for historical data as well as projecting future usage. Support is great to work with and management is open to discussing enhancement requests.

That you can view availability and schedule meeting rooms along with guest rooms seamlessly.

The learning curve. However, there are certain individuals that adept more quickly than others.

One of the best systems I've had the pleasure to work with. Support is excellent, the software is robust and full of upper-tier functionality. CANNOT be implemented without a rigorous training schedule. Not a system you can throw a temp or intern on and expect them to understand.

Hand down the best support I've ever experienced from a tech company. Not only are they fast to respond to questions, they provide monthly training at no extra cost.

Naming conventions are misleading. Navigation can be cumbersome and thee online help feature is too vague.

There are a lot of possibilities within the program to make it ideal for a variety of companies. The support team are excellent and I can tell Maestro wants to make things work for their clients.

Trying to figure out the best way to do some things can be difficult, and certain things that are seemingly simple are often a lot more complicated than they should be

I like that it's customizable and also love the availability and responsiveness of the customer service department. Maestro Support is always available to help me with whatever I need, from trouble-shooting issues to creating custom reports.

I can't really think of much that I don't like