The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support.

Naming conventions are misleading. Navigation can be cumbersome and thee online help feature is too vague.

I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software.

I am very satisfied with this software and I would recommend this to anyone.

Great product for a larger type hotel. There are not many things I do like about this product.

We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.

Customer service and tech support is top notch.

Very difficult to use and train to use. Maybe we had an old version but it seemed impossible.

For the most part Maestro is a great program and hasn't let us down. I love all the different avenues you can take to find existing, and checked out reservations.

Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. Customer service is quite professional and they are quick to solve the cases.

What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures).

Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both.

Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

Feature Rich System at a Great Price, and Great Support Too.

Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on.

Excellent Support, Great Features, Superb Value.

From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions.

This system was so confusing at first. I came from using Opera.

The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.

I am used to operating many windows at once. This system is very stubborn you cannot even easily escape a rating query without making a reservation.

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs.

I like that it's customizable and also love the availability and responsiveness of the customer service department.

US Dollar

Maestro is one of the leading providers of hospitality management systems (HMS) in a Web Browser Based or Windows solution, with flexibility to deploy the feature rich browser version in any environment including cloud-hosted, private cloud, self-hosted or on-premise. 


Designed exclusively for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups looking to support a full service operation across a single or multi-property portfolio, Maestro has been the answer for over 43 years and paved the way for cutting edge innovation to serve their clients.  Maestro is a robust and feature rich property management system (PMS) with integrated modules to manage all facets of the guest journey including front desk reservations, yield and rate management, sales & catering, spa and activities, integrated partner point of sale (POS), membership and loyalty, condo owner management, online direct booking engine, while digitalizing the guest journey from point of booking through to check out and everything in between!  Maestro’s touchless and mobile app technologies — including contact-free web/mobile/kiosk check-in, mobile key integration, online prepayment portal, mobile check-in and check-out, electronic signature and reg card, configurable 48-hour room availability, mobile intake and waiver forms, and eSignature Document Management — reduce or eliminate the need for physical contact between guests and staff while creating operational efficiencies.


The Maestro cloud PMS or Windows PMS hotel management software solutions are backed by an all-inclusive support and service commitment which includes a 24/7 live call-center; free version upgrades; on-demand live one-on-one training; in application live-chat and email support, e-learning center, live webinars; and professional productivity audits to maximize the investment. 


Regardless of which implementation model you choose, Maestro provides a sophisticated solution, robust feature set, and the latest innovations to keep hoteliers competitive with the freedom to move to any new environment as future business demands dictate.  The Power To Choose is yours with Maestro, and ability to have the best of all worlds to customize your solution as you need.



LongDescription

Real Time Analytics

Employee Management

Multi-Channel Marketing

Developer Portal

Access Controls/Permissions

SMS Messaging

Reservations Management

Spa/Activity Management

Reviews Management

Single Property

Communication Management

For Vacation Rentals

Customer Database

Room Booking

Guest Experience Management

Housekeeping Management

Data Import/Export

Multi-Location

Self Service Portal

Contact Management

Booking Management

Rate Management

Mobile Access

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