OpenHotel PMS

RATING:

4.6

(19)

About OpenHotel PMS

OpenHotel PMS is a cloud-based hotel management solution that offers property management, channel management, website hosting, online bookings and reporting within a suite. The product is built for small and midsize hotel businesses. OpenHotel PMS features a drag-and-drop tape chart, which provides users with a calendar view of real-time room availability. The platform also allows users to define rules for booking packages and hotel deals based on booking periods and number of days. OpenHotel PMS features rate management, allowing users to define room charges based on different conditions such as close-to-arrival, close-to-departure, minimum stay and applicable discounts. It also features housekeeping management, so hotel staff can view the status of their roo...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

OpenHotel PMS Pricing

Contact OpenHotel for detailed pricing information.

Starting price: 

$60.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Booking engine

OpenHotel PMS Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for OpenHotel PMS

1 - 5 of 19 Reviews

User Profile

Salmon

Verified reviewer

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Good and Reliable Services Here!

It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!

PROS

My Wife enjoys working with it! I learned the basics in half an Hour.

CONS

I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!

Vendor Response

You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright. Thank you for the kind words.

Replied February 2019

Anna

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

My favorite over all the other rated PMS systems

I trust that much of my success has been in part because of my software. My employees don't usually make mistakes, but if they did, I have a way of tracking it so I can go back and fix and teach them the right way. I don't need to spend much time on training as it is very intuitive and clever.The system never goes down for maintenance or anything, I have a consistent reliability all year-round.Housekeeping tool is amazing, and it is interactive with all levels of team members from the FD to HK and handyman. It provides for lists with timestamps that provide for an objective manner to assess how my team is doing.I could go on, but I think the best thing is the rate and availability management, its all-in-one page and its interactive. You can make it automatic with your revenue management rules so you keep making money even if you are sleeping.

PROS

I have personally used almost all the softwares listed at Capterra as I have owned many hotels. I trust OpenHotel because they are a lot more efficient than all the other softwares out there and I actually spend less. I have more tools than I can use, and they keep adding more without extra charge. I have my software since 2012 and they do not raise their prices on you.

CONS

I think they should advertise better so people can actually find them, I did a ton of research and Demos before I discovered them.

Reason for choosing OpenHotel PMS

The interface functionality and the booking engine skin completely matches my website

Reasons for switching to OpenHotel PMS

The PMS capabilities and the phone support, and price was a big factor.

Julie

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Terrible

Worst program ever! We had nothing but problems. When you call, they try to tell you it's your computer. Not their system. Every. Single. Time!!! It's NEVER their fault. Even though literally EVERYTHING loads on 3 computers, except their program. I wrote a review mentioning this, and the awful woman [SENSITIVE CONTENT] had the audacity to call my boss and threaten to pull the program. But we were selling, I took it down out of respect for my boss. well, I don't work there anymore, so I'm free to let everyone know how terrible this program is. The system crashed every other day, at the absolute worst times, of course. You call, and all you get is, it must be your computer. Well, you haven't even checked anything. They didn't even want to hear the problems. The fact I could see all their coding on my screen says the problem is YOURS. But okay. Nobody is nice there. We just stopped calling and hoped for the best. Usually down a half hour. But sometimes, hours on end. They somehow got my boss to change processor's. wincave. Worst mistake ever! Any refund, the guest never got it. open hotel says it's wincave, wincave says its open hotel. somebody got a whole lot of money somewhere. Each guest had to dispute the charges. It went on for about 7 months. Still wasn't resolved when I left. save the hassle on this one! You'll be happy you did.

PROS

There isn't a single one. Nothing but problems.

CONS

All of it! It would take all day to list all the cons.

Reason for choosing OpenHotel PMS

I don't know why but it's a regret.

Judith

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Small Hotel Property using Open Hotel

PROS

I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.

CONS

I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.

Vendor Response

Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update. There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting. Again, Thanks for being a great client and for the 25 gold stars.

Replied February 2018

Aileen

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

We are clients for 12+ years & have received consistently reliable, caring and innovative service

Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind. I like everything about the software. Valuable new features are being added constantly that I look forward to using.

PROS

I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.

Vendor Response

Aileen, I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long. If you ever need me, please let me know. Michelle Herrin

Replied March 2018