The only downside to OpenTable is that not every restaurant is a member so you cannot make reservations all in one place nor see all available restaurants to choose from.

OpenTable offers great customization options for searching through different restaurants. You have the ability to search by neighborhood, occasion and price.

Easy to use, love the restaurant suggestions and what’s available now options. Points are great too that can be redeem for gift certificates/cash.

Finding a new restaurant and earning points for eating at some of my favorites... what's not to love. Being able to make, modify or cancel reservations without having to call is the best.

I love the ability to not guess if a restaurant is going to be packed to the brim or not. It secures your ability to get a table at your favorite spot and not guess if itll be available or not.

They clearly have invested in the product and the user experience, both for the proprietor and the end user.

This is a great tool and very easy to use to book tables at pretty nice restaurants all across the city.

It's great how this app integrates with Google maps. It makes searching for a restaurant then making a reservation much simpler since it's all baked into one place.

The program will sometimes glitch and go offline.

I have had great experience using Opentable especially in such a big city where everyone is looking for similar reservations.

Never once have I had a problem with this app in booking or reserving a table at a restaurant.

I think OpenTable is a great concept for Restaurants and Consumers. It makes life just a tad easier for everyone.

The best part is you earn points with them which turns into gift cards that you can use at some of your favorite places.

Perfectly integrated for restaurant bookings. Easy to navigate and use.

This is a wonderful software that allows you to book reservations for restaurants quickly snd easily. I love the ability to choose an exact time and seating area.

Nothing from open table, I got annoyed when a restaurant no longer used Open Table and stopped taking reservations, but that is on the restaurant, not open table.

Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

I love how easy it is to use and get a reservation on the weekends when the restaurants i love are super busy.

Very easy to configure and manage all of your reservations. The platform is user-friendly and pretty basic to learn how to navigate.

The support was the best part. Every time I called they had great support staff for us.

Ease of use in making restaurant reservations. They confirm the reservation and allow you to easily edit the reservation.

Easy of operation and customer support. Shelly Broussard has been amazing to work with and one of the main reasons we have stayed loyal to OT.

It had been a seamless experience booking through OpenTable. Amazing user experience to book through and get your table for a date.

Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.

This is my go to App when making dinner reservations. I also like the follow up and feedback/reviews I can give to help others.

I dislike that the search query resets every time the user views a restaurant. No map view on mobile site makes it difficult to use to make decisions on the go.

Simple, easy to use, great team backing you up as an extension of your own organization.

For small businesses or businesses just starting out the fact that there is no cost to the business is awesome. The small Peek fee is passed on to the customer.

The learning curve at first can be a little frustrating, but I think that is to be expected with any new software.

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

The onboarding team was amazing. Knowledgeable, efficient and very patient.

Advanced pricing and availability rules. Potential to integrate with other marketing software.

Customer service is wonderful, the software is very user friendly easy.

We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface.

Integrated waivers, able to use app when out of cell range, great booking features, awesome analytics.

This software does everything and it is easy to use. Easy to set up and excellent customer service.

Being able to customize Peek PRO to the business' needs was to me, the best part about this product.

For the money, it is an incredible booking service that I would recommend to all of my friends.

Its easy to use, I get my scheduled lessons in peek, it's reliable to give notices, all the information is in each schedule and it is nice to have everything automated.

The customer support was excellent. They met all my needs for what I needed.

Setting it up was super easy. The level of customization from email templates to booking flow is really impressive.

We really like the simplicity for setting up new products. And appreciate the software updates that continually improve the booking software.

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software.

The setup was layed out crazy no one could really understand it it would also take up too much time trying to figure it out.

Peek is allowing us to automate so much of our process & streamline online booking. We are very excited for the revenue growth.

Super easy to use and easily integrated into my current organizational platform.

They have options of how to set up different types of operations, so it's good to have someone to work with.

Overall great software with some room for improvement.

Our overall experience with this product was a frustrating one. Initial set up was done quickly but we were not guided on how to continue.

I still am learning but it is way better than the square appointments app that I was using. It was worth the cost for me.

The system is simple to use and easy to learn. When necessary, customer support has been excellent.

In some situations this created a problem because the customers account would have $250 in held funds until the original $100 was returned. We found a work around, but it wasn't ideal.

Possibly fraudulent - definitely misrepresenting their service and product.

Once I started going into the system, I became more familiar with the features and appreciated how easy and user friendly the system is for me.

Again, the customer support, ease of scheduling for our customers, ease of check in are all great.

Great Customer Service and Easy User Interface.

I really love so many things about the software. I love how easy it is to make a reservation, to check rosters, financial reports, invoicing, automated email follow ups, etc.

US Dollar

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all of their data in one place to scale their success.

LongDescription

Real Time Analytics

Employee Management

Forecasting

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Order Entry

Kitchen/Menu Management

Delivery Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Mobile Payments

Order Management

Reservations Management

Mobile Booking

Credit Card Processing

Calendar/Reminder System

Reviews Management

Wait List Management

Customer Database

Online Ordering

Gift Card Management

Calendar Management

Room Booking

Sales Trend Analysis

Promotions Management

Customer Support

Booking Notes

Booking Management

Rate Management

Mobile Access

Online Payments

Real Time Data

Performance Metrics

Third Party Booking

Event Scheduling

Social Media Integration

Real-Time Notifications

For Restaurants

Real-Time Updates

Website Integration

Table Management

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Group Reservations

QR Codes

Availability Management

Customizable Templates

Online Reservations

Ratings/Reviews

Activities Booking

Reporting/Analytics

Contact Database

Order Tracking

Social Promotion

Customer History

Point of Sale (POS)

Third-Party Integrations

Delivery Estimate

Inventory Management

Loyalty Program

Menu Builder

POS Integration

Billing & Invoicing

Food Delivery Dispatching

Basic Plan (includes reservations, custom profile and listing, guest database & tags & notes, marketing tools, reviews management & analysis, experiences, post-dining surveys, and takeout ordering): $39/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences.
Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences.
Pro Plan (all Basic & Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences.
All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

OpenTable

In Person

Webinars

Documentation

Videos

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.


The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.


The software also allows users to create customized reports, track website analytics, manage referral channels and more.


Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.


Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.



OpenTable vs Peek Pro

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